Help Scout's Management Ratings | Comparably
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Help Scout is a web-based help desk that allows small and midsize businesses to deliver personalized customer support services. read more
EMPLOYEE
PARTICIPANTS
39
TOTAL
RATINGS
652
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Help Scout's Management Ratings

Based on 51 ratings, Help Scout employees rate their manager an "A" or 87/100. The Manager score takes into account how employees feel and value their relationship with their manager. The score is comprised from Help Scout employee feedback to questions like “How often do you get valuable feedback on how to improve at work?” and “Does your manager seem to care about you as a person?” Help Scout's management structure can vary according to department, and scores are broken out accordingly, with Engineering department ranking the managers the highest at 84/100.

Last updated months ago.

Where This Score Ranks Help Scout's Manager

  • TOP
    10%

    In the Top 10% of 2038 Similar Sized Companies on Comparably

  • TOP
    5%

    In the Top 5% of 223 Nearby Companies in Boston

  • 1st

    1st place versus 3 competitors rated on Comparably

88
Dec
88
Jan
88
Mar
88
Dec
88
Feb
A87 / 100
Jan
Who Ranks Help Scout's Manager the Highest?
Experience - 3 to 6 Years 98/100
Gender - Female 92/100
Experience - Over 10 Years 90/100
Who Ranks Help Scout's Manager the Lowest?
Experience - 6 to 10 Years 83/100
Department - Engineering 84/100
Gender - Male 87/100

Help Scout Manager At a Glance

Help Scout's Manager score is in 1st place compared to their competitors which include Zendesk, Helpshift, and Desk.com. Their competitor, Zendesk, is ranked right below Help Scout. The company is in the Top 10% of similar sized companies on Comparably.

At Help Scout, employees with 3 to 6 Years experience and Female employees feel the most supported and have the best experience with their manager. However, employees with 6 to 10 Years experience and the Engineering department think differently and have the least favorable experience with their manager at Help Scout.

Help Scout's Manager Trendline

  • Help Scout
  • Other Companies in Boston63
  • Similar Size on Comparably58

How Help Scout's Manager Score is Calculated

FILTER RATINGS BY

Results from 36 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

83
out of 100
How would you rate your manager?
AnswerPercent
Yes100%
No0%
Does your manager seem to care about you as a person?
AnswerPercent
Every week60%
Once a month40%
Once a quarter0%
Once a year0%
Never0%
How often do you get valuable feedback on how to improve at work?
AnswerPercent
Yes100%
No0%
Do you feel comfortable giving your boss negative feedback?

Help Scout's Manager Rank Against Similar Sized Companies on Comparably

TOP
10%

Help Scout ranks in the Top 10% of other companies on Comparably with 11-50 Employees for Manager Score.

  1. K K Metals
    87 / 100
  2. NetCentrics Corporation
    87 / 100
  3. WhiteSource
    87 / 100
  4. Help Scout
    87 / 100
  5. KRT Marketing (acquired by Recruitics)
    87 / 100
  6. Madison Logic
    87 / 100
  7. Griffin Alexander
    87 / 100

Help Scout's Manager Rank Against Other Companies Nearby

TOP
5%

Help Scout ranks in the Top 5% of other companies in Boston for Manager Score.

  1. ezCater
    88 / 100
  2. Klaviyo
    87 / 100
  3. Drift
    87 / 100
  4. Help Scout
    87 / 100
  5. Libring
    87 / 100
  6. Salsify
    86 / 100

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