eNPS at Help Scout | Comparably
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Help Scout is a web-based help desk that allows small and midsize businesses to deliver personalized customer support services. read more
EMPLOYEE
PARTICIPANTS
39
TOTAL
RATINGS
652
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eNPS at Help Scout

Help Scout's Employee Net Promoter Score (eNPS) is 73, as rated by 37 employees. Employee Net Promoter Score tracks Help Scout employees' answers to this question: On a scale from 0-10, how likely are you to recommend working at Help Scout to a friend? Today, 84% of Help Scout employees would encourage their friends to become coworkers, whereas 5% are neutral and 11% would not recommend working at Help Scout to their friends.

Last updated months ago.

Where This Score Ranks Help Scout's eNPS

  • TOP
    20%

    In the Top 20% of 2041 Similar Sized Companies on Comparably

  • TOP
    5%

    In the Top 5% of 231 Nearby Companies in Boston

  • 1st

    1st place versus 3 competitors rated on Comparably

79
Dec
75
Feb
76
Aug
76
Sep
72
May
73
Jan
  • Promoters
  • Passives
  • Detractors
Who Ranks Help Scout's eNPS the Highest?
Experience - 3 to 6 Years 100/100
Experience - Over 10 Years 100/100
Gender - Female 92/100
Who Ranks Help Scout's eNPS the Lowest?
Experience - 6 to 10 Years 55/100
Department - Engineering 67/100
Gender - Male 73/100

Help Scout eNPS At a Glance

Help Scout employees are more likely to recommend Help Scout as a great place to work. The employee Net Promoter Score is a simple way to measure loyalty and an employee's willingness to recommend working at their company to friends.

Employees with 3 to 6 Years experience and employees with Over 10 Years experience provided the highest scores when answering the question, “On a scale from 0-10, how likely are you to recommend working at Help Scout to a friend?” Based on 37 ratings, Help Scout ranks 1st place versus its 3 competitors and is right above Zendesk.

Compared to other companies in Boston, Help Scout falls into the Top 5% of 231 companies. The last rating was provided months ago.

Help Scout's eNPS Trendline

  • Help Scout72
  • Other Companies in Boston
  • Similar Size on Comparably

Help Scout's eNPS Rank Against Similar Sized Companies on Comparably

TOP
20%

Help Scout ranks in the Top 20% of other companies on Comparably with 11-50 Employees for eNPS Score.

  1. Trakstar
    74
  2. Revenue.io
    74
  3. Gametime
    73
  4. Help Scout
    73
  5. Intelliber
    73
  6. Opal
    73
  7. CoverHound
    73

Help Scout's eNPS Rank Against Other Companies Nearby

TOP
5%

Help Scout ranks in the Top 5% of other companies in Boston for eNPS Score.

  1. DePuy Synthes
    75
  2. Actifio
    75
  3. HubSpot
    73
  4. Help Scout
    73
  5. WordStream
    71
  6. Pegasystems
    68
  7. Fresh Tilled Soil
    67

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