Help Scout Employee Reviews
Out of 103 Help Scout employee reviews, 88% were positive. The remaining 12% were constructive reviews with the goal of helping Help Scout improve their work culture.
What does the leadership team need to get better at?
Respect the employees and stop requesting them to hound the customer.
Hold tight to the vision that the founders have, the best people doing their best work and striving for perfection, that extra mile increases customer satisfaction. Remove micromanagement from the line managers and avoid using the word resource to refer to team mates.
Review from Engineering Dept
There is a clear strategy and vision from the founders. At the mid management tier there is micromanagement which is a unnecessary.
Review from Engineering Dept
Great founders, mediocre management. My team (engineering) hasn't got a good leadership.
Review from Engineering Dept
I encourage you to share specifics with the Head of People Ops (Becca) or Nick (CEO)! You may also submit anonymous feedback via the link on the Guide to the Galaxy Confluence page.
Why do you feel undervalued and what would make you feel better about your compensation?
If we did sell but some information was wrong we as employees would get pay taken away
Every employee could leave Help Scout and find a job making 20%+ more money tomorrow. If money & equity is your goal you should pick somewhere else. People don't work at Help Scout for the potential earnings, they work at Help Scout because of the quality of life they can build around work.
We have defined pay levels but the progression through them or whether you match the description is not obvious.
Review from Engineering Dept
Salary band progression and pay levels descriptions are not obvious to how they are rated or implemented. Domain knowledge doesn't seem as highly rated as it should be.
Review from Engineering Dept
What do your coworkers need to improve and how could you work together better?
Respect employees point of view
We're growing quite quickly, a push again for small autonomous full product teams.
Review from Engineering Dept
What needs to change to make the company culture better?
Change your selling tactics and be honest when it comes to the job position
What would you improve about your company's interview process?
There aren't any Interviews reviews of Help Scout yet.
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What's going wrong and how can it be improved?
Little response to respect when it comes to employees
What would you most like to see improved at your company?
There aren't any Outlook reviews of Help Scout yet.
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