Help Scout KPIs and OKRs | Comparably
Help Scout Claimed Company
Help Scout is a web-based help desk that allows small and midsize businesses to deliver personalized customer support services. read more
EMPLOYEE
PARTICIPANTS
39
TOTAL
RATINGS
652
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Help Scout KPIs and OKRs

Employees’ understanding of Help Scout's KPIs and OKRs is essential for its success. Out of 4 Help Scout employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 4 have said yes.

AnswerPercent
Yes100%
No0%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes0%
No0%
Are the KPIs/OKRs for your department clear?

Manager's Role in Accomplishing Goals

A main function of a managerial role is to lead one’s subordinates. A manager at Help Scout is responsible for ensuring his subordinates accomplish objectives using key performance indicators. Help Scout employees shared they generally receive helpful feedback every week or once a month, while 100% of Help Scout employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.

AnswerPercent
Yes100%
No0%
Are you typically recognized for the impact and accomplishments you make for your current company?
AnswerPercent
Every week60%
Once a month40%
Once a quarter0%
Once a year0%
Never0%
How often do you get valuable feedback on how to improve at work?
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