Help Scout Outlook Employee Reviews | Comparably
Help Scout Claimed Company
Help Scout is a web-based help desk that allows small and midsize businesses to deliver personalized customer support services. read more
EMPLOYEE
PARTICIPANTS
39
TOTAL
RATINGS
652
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Help Scout Outlook Employee Reviews

What makes you most happy at work?

My work-life balance brings me much joy and the rest of the team, creating a positive and quality-filled work environment.

The freedom I have to pursue other interests outside of work.

Getting to work with some of the bests engineers in the industry.

Review from Engineering Dept

My colleagues, they inspire me to be my best.

I know what I'm responsible for and how I'm measured and I'm given the tools I need to accomplish them, so I feel set up for success. That allows me to focus on the challenges I was hired to solve, which makes me happy!

Interacting with people from my team and learning something new every week.

Being allowed to work freely on challenging and interesting projects, with colleagues who are generally on the same wavelength.

Review from Engineering Dept

Getting a chance to work together with my co-workers to make our customers happy.

Review from Engineering Dept

We've got a great product and we're tackling interesting problems.

Review from Engineering Dept

That I can work with and also learn from excellent and such skillful people.

Review from Engineering Dept

The knowledge that my work can really make a difference in the company, and the freedom to choose the time and place where I can best get things done.

Review from Engineering Dept

the work. the people. everything.

"If you do what you love, you'll never work a day in your life." - that's absolutely right. I enjoy every minute at work and I even look forward to coming back from vacations.

Review from Engineering Dept

Accomplishing difficult goals with a great team

Review from Engineering Dept

I have impact as an individual contributor, working on projects that align my passion with what's best for the business.

The trust in me to do my best work on my own time and on my own terms. It is a satisfying responsibility where I don't feel micro-managed.

The incredible people I work with!

Being given a task to perform when I have no idea how to do it.

Review from Engineering Dept

The chance to solve interesting problems with hard working & smart colleagues.

What's going wrong and how can it be improved?

Little response to respect when it comes to employees

What do you like best about your company?

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What would you most like to see improved at your company?

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Review Sentiment at Help Scout

88
88%
12
12%

About Help Scout's Outlook

A+
91/100

Where This Score Ranks Help Scout's Outlook

TOP
5%

In the Top 5% of 2014 similar size companies on Comparably

TOP
5%

In the Top 5% of 216 companies in Boston

1st

1st place versus 3 competitors rated on Comparably

Help Scout's Outlook is scored an A+ by 104 employee ratings based upon answers to questions such as “How confident are you about the future success of your company?” Help Scout's Outlook score helps to boost their overall culture score, due partly to the fact that the Engineering department’s positive scores help Outlook to be one of Help Scout's stronger culture attributes. Use the filters below to understand Help Scout employee perspectives by Department, Gender, Ethnicity, and Experience. Last updated months ago.

Rate Outlook the Highest

  • Gender - Female
    +5%
  • Experience - Over 10 Years
    +4%
  • Ethnicity - Caucasian
    +3%

Rate Outlook the Lowest

  • Department - Engineering
    +2%
  • Experience - 6 to 10 Years
    +2%

How Help Scout's Outlook Score is Calculated

FILTER RATINGS BY

Results from 36 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

87
out of 100
How confident are you about the future success of your company?
AnswerPercent
Fantastic85%
Good12%
Neutral3%
Bad0%
Terrible0%
How do your customers perceive your company?
AnswerPercent
Yes92%
No8%
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