MetLife – 1. Keeping track of notes from calls that customer has also access to 2. Reviewing information within the 5 day time limits and providing feedback based on the review 3. Having all case managers submit their extension on the website 4. Shortening wait times to speak to agents

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1. Keeping track of notes from calls that customer has also access to 2. Reviewing information within the 5 day time limits and providing feedback based on the review 3. Having all case managers submit their extension on the website 4. Shortening wait times to speak to agents

What's going wrong and how can it be improved?

This is by far the most toxic place I have ever worked.

What is the best part about your compensation package?

Pension

What needs to change to make the company culture better?

Lots of perception driven games. Movers and shakers penalized

What do your coworkers need to improve and how could you work together better?

Managing their caseloads

What would you most like to see improved at your company?

A new gym facility

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