Princess Cruises – The call center needs better training. They’ve outsourced it, you get a different answer every time you call with the same questio

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Princess Cruises Claimed Company

One of the best-known names in cruising, Princess Cruises is a global cruise and tour company. read more

EMPLOYEE PARTICIPANTS: 353

TOTAL RATINGS: 2061

CEO: Jan Swartz

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The call center needs better training. They’ve outsourced it, you get a different answer every time you call with the same questio

Other Employee Reviews for Princess Cruises

Briefly describe your overall experience at your company

Non-stop client interaction without sufficient training to handle the volume and answers. Support staff is overworked.

What do you like best about the leadership team?

they go to bat for us

Briefly describe your overall experience at your company

Overall, I believe in the company and the product. I think they do take their call center employees for granted, and that part has gotten worse. I do, however, LOVE my coworkers

What needs to change to make the company culture better?

The entire middle management needs to be overhauled and staffed with individuals who are qualified, experienced and enthusiastic in their position. This is currently not the case and there are many supremely unqualified individuals in key areas that destroy either moral, experience or revenue

Briefly describe your overall experience at your company

Overall experienced is great but my concern is about my bonus and conpensation as needed very badly

Rate your company

Princess Cruises – The call center needs better training. They’ve outsourced it, you get a different answer every time you call with the same questio

The call center needs better training. They’ve outsourced it, you get a different answer every time you call with the same questio

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