Santander Consumer USA Claimed Company
Santander Consumer USA is a public, full-service, consumer finance company focused on vehicle finance and third-party servicing. read more
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This company could possibly be a fantastic company to work for the pay is average but theres room for growth, the micromanagement is ridiculous members of management will do anything to prevent taking a call youre beat down daily they very rarely say good job unless its a blanket statement
What is the best part about your compensation package?
Employee is responsible for very minimal insurance payments.
What did you like most about the interview process?
I enjoyed the fact that it was very easy to talk with the interviewers
What are some of the best things about your team?
The team is great at expressing concerns in front of mangmrnt although the concerns are normally brushed off or avoided they allow the other team members to know that we are all thinking the same things.
What's going wrong and how can it be improved?
This company needs an escalation team this will.give managers and leads more time for training and coaching ,this would prevent managment from being annoyed for having to handle irrate customers ,it would also make it quicker for call backs on customer complaints.
What needs to change to make the company culture better?
Micromanagment, the almost daily beat downs,more recognition for the good ,more reasonable QA expectations 95% should always be passing ,AVP should be put on the phones first an hour a day at least to be more in touch wtth what reps deal with daily and they should be require to make 100%
Other Employee Reviews for Santander Consumer USA
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