Serena & Lily – Fix your silly customer support issues. You pitch your company as being high end but the customer service work is terrible... I'm returning a purchase and buying it again at a lower price because someone cant make and adjustment over the phone.

Serena & Lily brings a sophisticated mix of pattern and color to every room in the house from the nursery to the living room and beyond. read more

Fix your silly customer support issues. You pitch your company as being high end but the customer service work is terrible... I'm returning a purchase and buying it again at a lower price because someone cant make and adjustment over the phone.

What's going wrong and how can it be improved?

Attitudes and respect, also wage improvements

Briefly describe your overall experience at your company

Biggest issues is that they lacks diversity. They don't properly compensate employees even thought the business continues to grow year after year.

What can this brand most improve?

Customer Service and Last Mile logistics.

What do you value most about this brand?

Fresh approach to interior design.

What needs to change to make the company culture better?

They should care about their employees and their general well being not just if they are smiling at a client

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