Apartment Therapy Media FAQs

Yes, click the heart icon on any listing to save it to your Favorites. No longer interested? Click the heart again to remove it. Think of your Favorites as your own curated wish list.

[email protected]

Dear Bazaar Members,

Despite the cold weather, the Bazaar is heating up the Holiday Season! Here are a few numbers that we're excited to share with you:

21\% more listings were published in the last 30 days... lots of rare and high-quality vintage and secondhand home items have been added to the Bazaar just in time for gift giving.

Over 200 listings are sold each month on average... make a little extra money by selling your gently-used designer furniture to our trusted community of design-lovers!

4,500 searches per day was our October average... this includes targeting searches for Dining Tables, Sofas, Credenzas and Lighting, which are all on the rise with entertaining plans on the horizon.

40\% of Bazaar listings can be purchased online and picked up (or shipped to your door)... once you've found the perfect one-of-a-kind item, don't miss your chance to snag it before someone else does!

Bazaar Shopping Pro-Tip:

Save your go-to search by downloading Apartment Therapy's Bazaar iOS & Android app and setting your search filters just once. Next time you open the app, you'll only see relevant listings that matter to you.

Leave a 5 Star review if you enjoy our app experience!

If you haven't started following us on Instagram @apttherapybazaar, you're missing out on prime Bazaar finds and featured seller shout-outs... be sure to tag us in your posts to be re-shared to our 5K+ followers.

Happy Holidays!

- Maxwell

Founder, Apartment Therapy & Kitchn

Do you have any feedback, questions or concerns? Contact Support by emailing.

[email protected]

Dear Bazaar Members,

It’s official! Bazaar members can now buy and sell directly on-site today!

We designed this feature to be affordable, simple-to-use and allow Sellers complete control over their orders while still offering purchase protections for Buyers. App users will be able to use the payment feature on-the-go when the latest version becomes available to download from the app store.

For Shoppers,

No more back & forth messaging! Quickly create a new order by clicking the Buy Now button on a listing and pay securely online once the seller accepts your order! Keep a look out for listings with the Payments Verified badge (coming soon) to easily see which listings accept online payment.

For Sellers,

Transact how you want! Set up (or link your Stripe account) to begin accepting online orders for all your fixed-price listings with a low service fee of 5.9\% + $0.30 for US sellers & credit cards. Choose which orders you want to accept or reject and know your transactions are backed by Stripe.

In the next few weeks, we’ll be releasing more updates to the functionality of this feature to make it easier for our members to access and manage orders. Let us know what you think of this feature so far by emailing [email protected] and joining our Seller Feedback Group.

- Maxwell

Founder, Apartment Therapy & Kitchn

*Our Terms Of Use has been updated in accordance for this feature release. Review the changes on our Fees & Security and TOU page. All members who continue to use our services agree to be bound by these new terms.

SELLERS

1. Do I have to use the new Stripe payment option?

No, using Stripe to collect funds is optional for all sellers. Sellers can still choose to collect their sale proceeds in cash or use a 3rd party payment processor, like PayPal, off-site.

2. How do I create a Stripe Seller Account?

Head over to your Store Settings page and click on the Set Up Stripe Payments button. You'll be prompted to fill out a form with your personal and/or business information. Stripe uses this information to set up your Stripe Seller account and to verify you as a legitimate seller. Once you have successfully created your Stripe Seller account and authorized access for it, you'll see a Powered by Stripe Badge under Store Settings > Payments.

3. I'm already a Stripe Seller. How do I link my Stripe Seller Account?

Head over to your Store Settings page and click on the Set Up Stripe Payments button. Click the Sign In button at the top of the page by Already have a Stripe Account?You'll be re-directed to Stripe where you will need to sign into your account. You may be promoted to fill out the form after you log in to verify your Stripe Seller details and to authorize access to it. Once you have successfully linked your Stripe Seller account, you'll see a Powered by Stripe Badge under Store Settings > Payments.

4. What if my Stripe Seller Account is not verified by Stripe?

Only Sellers eligible and verified by Stripe will be able to use the Stripe payment option. You can re-apply or reach out to Stripe directly for more information on why you were not verified. Please note that we will be releasing additional payment options in the future if Stripe does not work for you.

5. What if my Country is not supported by Stripe?

Only Sellers eligible to sell with Stripe are able to use the Stripe Payment option. If your country is not currently supported by Stripe, you can sign up to be alerted when Stripe supports your country by clicking on the let us know if you're interested button on the Stripe Seller Account set up form. Please note that we will be releasing additional payment options in the future if Stripe does not work for you.

6. How can I update my Stripe Seller information?

Your Stripe Seller information is stored under your Stripe account settings. To access your Stripe account settings, head on over to Stripe.com and sign in!

7. What does the 5.9\% + $0.30 service fee entail?

The service fee includes the standard Stripe Processing fee of 2.9\% + $0.30(International sellers and cards will incur different processing rates)as well as a low, flat Bazaar transaction fee of 3\%. Service fees are only collected if you sell an item and use the on-site payment option to collect payment. Check out our Fees & Security page for more information about our Service Fee.

8. Can I select which listings will be able to be purchased online and which can not?

Once a Seller sets up Stripe Payments, all of their fixed-price listings will be available to be purchased online starting today (Payment option for Best Offer-priced listings coming soon!) As the Seller, you will always have the opportunity to reject an order request made by another member, if you would rather not collect payment for the order online.

9. What is the Selling process with the new Payment option?

Joinour community of vintage and secondhand used furniture sellers and fill out your Store profile to share a bit about yourself and your company.

Click theSELLbutton to create your first listing and publish it live on the Bazaar. You can edit, close and re-open the listing from yourManage Listingspage.

Set up Stripe Paymentsto link your Stripe account and begin accepting online payment. After setting it up, your shoppers will be able to click BUY NOW button on your listings to create a new order.

You'll be notified via email toAcceptor Reject the orderand share any shipping/delivery fees. The Buyer will be prompted to pay for the full order amount in full before you are notified to begin delivery.

Coordinate shipping/delivery and mark the order asComplete. You can withdraw your sale funds, minus our service fees, directly from your Stripe account.

10. How can I make sure my sale is protected?

Only certain orders are eligible for purchase/sale protections. See what orders are eligible on our Fees & Security page.

BUYERS

1. Do I need a Stripe account to purchase an item?

No, only Sellers need to have a Stripe account.

2. Are all items available to be purchased online today?

No, only fixed-price listings from Sellers who have set up Stripe payments are available to be purchased online today. In the next few weeks, we'll be adding a Payments Verified badge to all listings that can be purchased online! If you are interested in an item that cannot be purchased online, you can send a message to the seller to coordinate payment & delivery off-site.

3. Does the Service Fee apply to Buyers?

Nope! Service Fees are applied to the Seller's Sale Proceeds for processing the transaction.

4. What is the Buying Process with the new Payment option?

Browse our latest listings or filter the available selection to find the perfect item in your area! Save listings to yourFavoritesto access them later.

Have a question about the item? Click theMessage Sellerbutton to send the Seller a private message. You can ask a question about the item or negotiate item price and/or delivery method.

When you're ready to purchase, click theBUY NOWbutton to create a new order for the item. The Seller is notified to review your order and accept it to move forward with the transaction.

Once the Seller accepts, you canPAYfor your order securely online, backed by Stripe. The Seller will coordinate pick up/shipping/delivery (depending on the option you chose) and complete the order.

5. How can I make sure my purchase is protected?

Only certain orders are eligible for purchase/sale protections. See what orders are eligible on our Fees & Security page.

Do you have any feedback, questions or concerns? Contact Support by emailing.

[email protected]

Dear Bazaar Members,

We’re working to make it easier to find the exact item you are looking for, so our new and improved Algolia Search was released today.

Type in a search term (or select a filter) to see all available listings that match instantly. Narrow your results further by adding additional filters, a location, or use our Price slider to keep matches within budget. The number by each filter makes it easy to see the total amount of listings that match before you click.

Additionally we’ve revamped our configuration to optimize for better relevancy specific to our marketplace. Searching for MCM or Mid-Century Modern? You’ll see all the listings that apply no matter how you phrase it.

Say goodbye to slow searches for vintage and secondhand items... shopping on the Bazaar is now lightning fast and more relevant than ever! Give it a go and let us know what you think.

Click here to start Searching!

Download the latest version of the Bazaar app to take advantage of this new feature. On the App, your last search is automatically saved, so you can resume your shopping anytime/anywhere!

-Maxwell

Founder, Apartment Therapy & Kitchn

Do you have any feedback, questions or concerns? Contact Support by emailing.

[email protected]

Dear Bazaar Sellers,

You’re invited to participate in our brand new limited feature...

Promote Listings on Apartment Therapy BETA

With this promotional option, you can purchase placement for your Bazaar listings directly on Apartment Therapy’s homepage and dedicated Retail Therapy Newsletter. That’s right - We’re talking prominent ad placement in 2 channels (never before made available to small businesses and individual sellers) that lets you take advantage of 50K daily site visitors and up to 260K email subscribers!

We have 3 packages with prices ranging from $3-$7 CPMs (Cost Per 1000 Impressions) per listing feature. See our Promotion Package rates here!

Promote just 1 listing or feature a sampling from your store. Feature your listing for 1 day or purchase additional quantities and promote your items for longer.

Purchase Now!

Boost sales, grow brand recognition and meet your shoppers where they are. And if you Link Stripe Payments to your Bazaar account today, you can begin accepting online payment and orders seamlessly on-site!

Our Beta test runs through June, so spots are limited Reserve your Promotion now!

Purchase a promotion package by clicking on Promote Listings from your Account Menu.

- Maxwell

Founder, Apartment Therapy & Kitchn

**During the Beta release, we are unable to apply existing promotional credits or guarantee exactly when your promotion will go live. Our Marketing team will contact you following your promotion purchase to optimize your listings and get your promotion scheduled. High-quality, bright images perform the best - take the time to update your listing’s images to get the most from your promotion.

1. Can I promote any listing on Apartment Therapy?

As long as the listing meets the Bazaar's current listing policies, you are able to promote it in either channel. Our Marketing team will reach out to you after your promotion purchase to coordinate scheduling. At that time, they may ask for more images to help your promotion succeed.

2. Can I use the existing store credit for the BETA test?

For the BETA test, we are unable to apply any existing Credit amount. However, all available credit purchased in 2017 or later will be applied to Seller's accounts when the full Promotion feature is made available.

3. Do I need to link Stripe in order to promote my listing?

No, but we recommend setting up or linking Stripe to make the most of your promotion. Promoted listings include a Read More or SHOP button that drives the shopper to your listing page. Linking Stripe allows you to capture more of those shoppers by adding a BUY NOW button on your listing page which allows the shopper to create an order.

4. How can I purchase Promotion?

You can purchase promotion by accessing the Promote Listings page under your Account Menu. Promotion can be purchased via credit card, backed by Stripe.

5. Am I charged for Clicks or Views?

This type of promotion is based on the total number of impressions or views your listing will receive based on the placement channel. The average CPM (cost per 1000 impressions) is between $2-$7 for each listing feature. However, please note that our package pricing is higher as the total number of impressions you will receive from each placement is higher.

6. What type of results can I expect from this type of promotion?

The goal for this promotional option is to sell your listing! Listings featured in either of our available channels receive around 300 clicks per listing feature on average, with trendy, popular listings receiving more clicks. However. Promotion is only half of the equation to selling successfully - we encourage all sellers to review their listing information and images to make sure your listing has enough relevant item information, high-quality images and an easy way for the Shopper to transact once they land on your listing page.

7. Will you offer any additional type of promotion?

This BETA test is limited to promotion on Apartment Therapy only. We will be offering greater promotional options, specifically on the Bazaar site in the future.

9. Can I coordinate my Promotion to fall on specific days?

During the BETA test, we cannot guarantee exactly when your promotion is scheduled, however, please include any special requests at the time of purchase. We'll do our best to get your promotion scheduled when you prefer it to go live.

10. Will I be alerted when my Promotion goes live?

Yes! Our Marketing team will alert you when your listing goes live and share an image of your ad. We recommend sharing your promotion on social media to help drum up excitement and spread the word.

11. What will my promotions look like?

For listings promoted on the Apartment Therapy homepage, your listing will be featured in our Bazaar Module. Please note that the title will change to your STORE NAME if you purchase our Takeover package.

For listings promoted in the Apartment Therapy Retail Therapy Newsletter, your listings and Store Name will be featured in "Bazaar By Apartment Therapy" section.

Do you have any feedback, questions or concerns? Contact Support by emailing.

Closing a Listing

Once an item has been sold or is no longer available, you will want to close the listing to remove it from the search results. You can close a listing by clicking the Close Listing button on the listing page while you are logged into your account.

You can also close your listing by navigating to the Manage Listings page. On the Manage listings page, click the Options button and selectClose Listing. Once you select your reason for closing your listing,your listing is no longer shown as available.

Re-Opening a Closed Listing

Closed listings can always be re-published at a later date. Navigate to the Closed Listings tab on the Manage listings page, click on Options button on the listing you would like to re-publish and selectRe-Open Listing.

Deleting a Listing

To completely remove a listing from your Store, you will need to delete the listing. This option only becomes available once a listing has already been closed. Click the Delete Listing button on the listing page while logged in. Or you can navigate to the Manage Listings page and click on theOptions button and selectDelete Listing.

We do not recommend deleting a listing as it a permanent and cannot be reversed. Once you clickDelete,your listing will no longer be seen on Apartment Therapy's Bazaar or be able to be re-published.

ThePayments Verified badgeby a Sellers/Store name and on a listing teaser means that the Seller has been verified by Stripe Payments and is accepting online payment for all of their fixed-price listings.

Create a New Stripe Account

Navigate to your Store Settings page and click on the Set Up Stripe Payments button. You'll be prompted to fill out a form with your personal and/or business information. Stripe uses this information to set up your Stripe Seller account and to verify you as a legitimate seller. Once you have successfully created your Stripe Seller account and authorized access for it, you'll see a Powered by Stripe Badge under Store Settings > Payments.

Link your Existing Stripe Account

Navigate to your Store Settings page and click on the Set Up Stripe Payments button. Click the Sign In button at the top of the page by Already have a Stripe Account?You'll be re-directed to Stripe where you will need to sign into your account. You may be promoted to fill out the form after you log in to verify your Stripe Seller details and to authorize access to it. Once you have successfully linked your Stripe Seller account, you'll see a Powered by Stripe Badge under Store Settings > Payments.

You can disconnect your Stripe Seller Account from the Bazaar by accessing your Bazaar Store Settings. Please note that your Stripe Seller account will still exist - it will just be disconnected from the Bazaar. You can re-connect the same Stripe account or connect a different one to begin selling again.

[email protected]

Dear Bazaar Sellers,

After months of work, today we’re launching the first part of our on-site payment option with Stripe Connect. It is aimed at making it seamless for everyone to transact within the Bazaar, and affordable, with a fee of only 6\% - the lowest of any marketplace. This brings us one step closer to our mission of selling one million pieces of designer furniture with the least friction possible!

Starting next week, Buyers will be able to click the Buy Now button on a listing to create an order. The Seller of that item will then be prompted to accept or reject the order. If the Seller accepts the order, the Buyer can pay for their order online and the Seller will receive their sale proceeds directly within their Stripe account.

You can create a Stripe Seller Account (or link your existing account) from your Store Settings page today to begin accepting payments next week. Only Sellers verified by Stripe will be able to accept payment on our site, so we recommend that you begin the process now. App users will be able to use this new feature when the latest version becomes available to download from the app store.

For those PayPal Sellers, we haven’t forgotten about you - a PayPal payment option is in the pipeline!

- Maxwell

Founder, Apartment Therapy & Kitchn

1. Do I have to use the new Stripe payment option?

No, using Stripe to collect funds is optional for all sellers. Sellers can still opt to collect their sale proceeds in cash or use a 3rd party payment processor. The benefit of the integrated Stripe payment option is that it offers sellers more control over their transactions since it is available on-site.

2. How do I create a Stripe Seller Account?

Head over to your Store Settings page and click on the Set Up Stripe Payments button. You'll be prompted to fill out a form with your personal and/or business information. Stripe uses this information to set up your Stripe Seller account and to verify you as a legitimate seller. Once you have successfully created your Stripe Seller account and authorized access for it, you'll see a Powered by Stripe Badge under Store Settings > Payments.

3. I'm already a Stripe Seller. How do I link my Stripe Seller Account?

Head over to your Store Settings page and click on the Set Up Stripe Payments button. Click the Sign In button at the top of the page by Already have a Stripe Account?You'll be re-directed to Stripe where you will need to sign into your account. You may be promoted to fill out the form after you log in to verify your Stripe Seller details and to authorize access to it. Once you have successfully linked your Stripe Seller account, you'll see a Powered by Stripe Badge under Payments.

4. Am I able to disconnect my Stripe Seller account if I'm no longer interested in selling with Stripe?

Yes, you can disconnect your Stripe Seller Account from the Bazaar by accessing your Bazaar Store Settings. Please note that your Stripe Seller account will still exist - it will just be disconnected from the Bazaar. You can re-connect the same Stripe account or connect a different one to begin selling again.

5. What if my Stripe Seller Account is not verified by Stripe?

Only Sellers eligible and verified by Stripe will be able to use the Stripe payment option. You can re-apply or reach out to Stripe directly for more information on why you were not verified. Please note that we will be releasing additional payment options in the future if Stripe does not work for you.

6. What if my Country is not supported by Stripe?

Only Sellers eligible to sell with Stripe are able to use the Stripe Payment option. If your country is not currently supported, you can sign up to be alerted when they do by clicking on the let us know if you're interested button on the Stripe Seller Account set up form. Please note that we will be releasing additional payment options in the future if Stripe does not work for you.

7. What if I don't have a Business website?

You can use your Bazaar Store URL as your business website. To acquire this link, open the Bazaar in a new browser tab, login to your Bazaar account and select View My Store under your account menu options. Copy & paste your Store URL into the business website field.

8. What do I write for the Statement Descriptor?

We recommend starting with AT Bazaar followed by your Store Name. This combination will help buyers remember the purchase when looking at their credit card statements, which can help prevent chargebacks.

9. How can I update my Stripe Seller information?

Since you are creating a Stripe account, you will have the option to update some of your account details under your Stripe account settings. To access your Stripe account settings, head on over to Stripe.com and sign in!

10. What does the 6\% fee entail?

The estimated 6\% service fee would apply to all orders in which the seller and the buyer's credit card is US-based. International sellers and cards will incur different processing rates. The 6\% includes the standard Stripe Processing fee of 2.9\% + $0.30 as well as a low, flat Bazaar transaction fee of 3\%. Service fees are only collected if you sell an item and use the on-site payment option to collect payment. We'll be updating our Fees & Security page with more information when we release the full payment feature next week.

11. Can I select which listings will be able to be purchased online and which can not?

Once a Seller sets up Stripe Payments, all of their fixed-price listings will be available to be purchased online starting next week (Payment option for Best Offer-priced listings coming soon!) As the Seller, you will always have the opportunity to reject an order request made by another member, if you would rather not collect payment for the order online.

Do you have any feedback, questions or concerns? Contact Support by emailing.

[email protected]

Our Mission: To help sellone million pieces of designer furniture at great prices.

Dear Members,

Our marketplace is now the Bazaar - which signals a major shift and our commitment to great vintage, antique and secondhand furnishings and accessories. Over the next 30 days we will be cleaning out all old listings*, removing all non-vintage/secondhand items, and continuing to release new features on our way to making it easier to find brands, designers and styles. You will all also be able to buy and sell through the Bazaar over the next ninety days.

Take a look at our new Mission and our updated Listing Policies for our ongoing commitment to you and check back each week to see fresh designer finds and new site features! Keep reading to learn more about the changes we've made.

- Maxwell

Founder, Apartment Therapy & Kitchn

*Keep your listings updated. All members who continue to use our services agree to be bound by our new Terms of Use. Existing sellers have an additional 30 days from today to complete any transactions on listings that are no longer allowed before they are removed.

1. Will my Store URL change with the new name?

Currently, all site URLs will remain the same, but they will be updated soon. Our development team is working to ensure you don't miss out on any traffic due to a URL change.

2. Will The Bazaar still be free to use?

Yes! Our members can still enjoy our peer-to-peer marketplace for free. However, if you want to accept payment online, our low service fee of 5.9\% + $0.30 (includes Stripe Processing Fees) will be applied to the total order amount.

3. What items can be listed on the Bazaar?

We will be welcominghigh-quality designer vintage, antique, gently-used secondhand items for the home that fit within our listed Categories and Markets. Unfortunately, this does mean that we will no longer allow new or handcrafted items to be listed.

4. How can I get my listings featured?

Our marketing team is always looking for new sellers to feature within our Weekly Email and for prime spots on Apartment Therapy! Contact support at [email protected] for a chance to be featured.

5. When will the new expiration policy go into effect?

Our 60 day expiration for all listings is already in effect. The first batch of listings will begin to expire in February 2019. Sellers will be notified by email 3 days prior to their listing expiring with the option to extend their listing for an additional 60 days. Expired listing are considered closed and can be re-published anytime.

Do you have any feedback, questions or concerns? Contact Support by emailing.

Once a Seller sets up Stripe Payments, all of their fixed-price listings will be available to be purchased online. (Payment option for Best Offer-priced listings coming soon!) As the Seller, you will always have the opportunity to reject an order made by an interested shopper, if you would rather not collect payment for the order online.

[email protected]

Dear Members,

As part of our move to support secure payments, we’re going to be highlighting all verified sellers with a new Payments Verified badge to signal that these listings can be purchased securely online, backed by Stripe.At the same time, we’re retiring the Certified badge as we no longer support the Credits feature.

We urge all Sellers to please come with us on this journey and become verified so we can begin to fund Bazaar, strengthen the community and add more features to improve the buying and selling experience.

This Payments Verified badge is completely free to attain (all you need to do is link or set up a Stripe Account under your Store Settings ) and the badge will automatically appear on all of your fixed-price listings. Keep a lookout for the next version of the Bazaar app for the App Store.

- Maxwell

Founder, Apartment Therapy & Kitchn

**Our Terms Of Use will be updated in accordance for this feature release. All members who continue to use our services after the update agree to be bound by these new terms. Non-expired credit history has been recorded and the value will be applied to your account with the release of an online paid-promotional feature.

1. Do I have to use the new Stripe payment option?

No, using Stripe to collect funds is optional for all sellers, however only linked verified Stripe Sellers will display the Payments Verified badge

2. How do I create a Stripe Seller Account?

Head over to your Store Settings page and click on the Set Up Stripe Payments button. You'll be prompted to fill out a form with your personal and/or business information. Stripe uses this information to set up your Stripe Seller account and to verify you as a legitimate seller. Once you have successfully created your Stripe Seller account and authorized access for it, you'll see a Powered by Stripe Badge under Store Settings > Payments.

3. I'm already a Stripe Seller. How do I link my Stripe Seller Account?

Head over to your Store Settings page and click on the Set Up Stripe Payments button. Click the Sign In button at the top of the page by Already have a Stripe Account?You'll be re-directed to Stripe where you will need to sign into your account. You may be promoted to fill out the form after you log in to verify your Stripe Seller details and to authorize access to it. Once you have successfully linked your Stripe Seller account, you'll see a Powered by Stripe Badge under Store Settings > Payments.

4. What if my Stripe Seller Account is not verified by Stripe?

Only Sellers eligible and verified by Stripe will be able to use the Stripe payment option and display the Payments Verified badge. You can always re-apply or reach out to Stripe directly for more information on why you were not verified. Please note that we will be releasing additional payment options in the future if Stripe does not work for you.

5. Can I select which listings will be able to be purchased online and which can not?

Once a Seller sets up Stripe Payments, all of their fixed-price listings will be available to be purchased online (Payment option for Best Offer-priced listings coming soon) and be marked with the Payments Verified Badge. As the Seller, you will be prompted to eitheraccept or reject any new orders submitted by shoppers.

6. Is the Certified badge gone for good?

Yes. We retired credit packages early last year and since purchasing a credit package was the only way to acquire a Certified badge, this feature is outdated. The new Payments Verified badge offers current identity verification using Stripe Payments as the authenticator. It also easily lets shoppers know which items can be purchased online using our new Buy Now option.

7. Can I acquire the Payments Verified badge another way?

Not at this time. Only Sellers who have a linked Stripe account will display the Payments Verified badge on all of their fixed price listings.

8. Did the Payments Verified badge change?

Yes! We updated the look of the icon with a new design earlier this week to make it easier to understand what the badge means, based on initial feedback we received.

Do you have any feedback, questions or concerns? Contact Support by emailing.

Listing Images

We accept JPG and PNG image files under 5 MB in size.

All images will be displayed at a 1:1 to better showcase products. To optimize your images, we recommend uploading square images at a minimum of 1000x1000px dimension. For non-square images, ensure your item is centered in the photo.

You can see all of your Messages, sent or received, under your Account Menu. Once a message is sent, it cannot be edited or deleted.

Every time you receive a message on Apartment Therapy's Bazaar, you will receive an email notification alerting you of the new message. You can reply to your message by clicking through to our website or by using the Bazaar App, available on iPhone and Android.

Your Store Location should be set to the location where your items are currently located. If your items are located in multiple locations, set the Store location to where the majority of your items are located. You can set your Store location here.

On Apartment Therapy's Bazaar, you'll find a variety of items for the homefrom one-of-a-kind vintage finds to gently-used designer furniture and accessories.

We welcome listings that are High-Quality Designer, Vintage, Antique, and Secondhand.

We keep our listing feed focused on the following Categories & Sub-Categories:

Furniture: Beds, Desks, Dining Tables, Outdoor, Seating, Sofas, Stools, Storage, and Tables;

Accessories: Art, Mirrors, Oddities & Curios, Pillows & Throws;

Lighting: Floor, Pendant, Table, & Wall;

Tabletop: Barware, Dinnerware, Glassware, Serveware, Table Linens, & Tabletop Accessories; and

Rugs; Area Rugs, Runners.

We sell in the following Markets:

Luxe: Our highest quality, mint-condition collection of classic, rare designer pieces; new, vintage and antique.

Stylegrade: Our well loved collection of high-quality, coveted new and vintage pieces from great brands and designers at great prices.

Everyday: Our everyday basics collection for mass-market brands like West Elm, CB2, Restoration Hardware, Capsule Home, etc.

If you are wondering whether a specific item can be listed onApartment Therapy's Bazaar, check out our full listing policies or send us an email at [email protected].

To publish a new listing, you'll want to log into your account and click on the Create A Listing button.

Before a listing can be saved as a draft, you'll need to fill out the following information fields as specified:

Title

Before a listing can be published, you'll need to fill out the following information fields as specified:

Category

Sub-Category

Brand/Designer

Style

Title

Market

Description

Specs

Materials

Price

Delivery Options

Location

Photos, at least 1 must be added

You can view and manage all past and current orders from your Order History page.

To see all of the orders you've sold or are in the process of selling, click on the Sold tab.

To see all of the orders you've purchased or are in the process of purchasing, click on the Purchased tab.

Orders that require immediate action, such as seller approval or payment, are highlighted in yellow. Orders that are greyed out are considered closed - this means that they have either been completed or canceled.

All orders are marked with easily identifiable order badges. These badges provide a quick way to determine at what point in the order process a particular order is in at just a glance.

The following order badges mean:

Paid Badge - the order has been Paid by the buyer.

Not Paid Badge - the order has not been paid by the buyer.

Fulfilled Badge - the order has been marked as completed. Orders are only complete if the seller has delivered the item to the buyer.

Not Fulfilled Badge - the order has not been marked as completed.

Canceled Badge - the order has been cancelled by either the buyer or the seller.

Rejected Badge - the order has been rejected by the seller.

New orders will show a Not Paid and Not Fulfilledbadge, while Completed orders will show a Paidand Fulfilled badge.

The following filter status means

You can easily sort through all of your orders using our Filter by Status feature on the Order History page. This filters all of your orders by their order status. Please note that the filters only apply to the current order status. If an order is completed, it will only appear if the Completed filter is selected.

Pending Review - orders that are currently waiting to be reviewed.

Accepted -orders that have been accepted by the seller, but not paid.

Paid - orders that have been paid, but not completed.

Completed - orders that have been completed.

Canceled- orders that have been canceled by either the buyer or the seller.

Rejected- orders that have been rejected by the seller.

To reset your view and view all of your orders, click Clear Selection.

Editing a Listing

You can edit your listing by clicking the Edit Listing button shown when accessing your listing page while logged into your account.

You can also edit your listings by navigating to your Manage Listings page. On the Manage listings page, click the Options button and thenEdit Listing. Once you've made your changes, clickPublish Listingto publish your changes.

Looking for a Chair, Sofa, Table, Rug, Couch, Coffee Table, Lamp, Desk, Dresser, Accessories, Lighting, Ottoman, Bookcase, Bench, Pillows, and other Vintage and Secondhand Used Home Furniture and Furnishings?

You're searching in the wrong place This is the Bazaar HELP CENTER where you can find articles designed to help answer questions / troubleshoot any issues you may have when shopping and selling on the Bazaar.

Instead, head to the Bazaar Homepage to start searching available items in our listing feed: https://marketplace.apartmenttherapy.com/

ThePayments Verified badge Store Settings by a Sellers/Store name and on a listing teaser means that the Seller has been verified by Stripe and is accepting online payment for all of their fixed-price listings. If the badge is not showing on your listings, you will need to set up a (or link your existing) Stripe account to your Bazaar account.

To do this,head over to yourpage and click on theSet Up Stripe Paymentsbutton. You'll be prompted to fill out a form with your personal and/or business information. Stripe uses this information to set up your Stripe Seller account and to verify you as a legitimate seller. Once you have successfully created your Stripe Seller account and authorized access for it, you'll see aPowered by StripeBadge under Store Settings and the Payments Verified badge on all of your fixed-price listings.

Look for thePayments Verified badgeby a Sellers/Store name and on listing teasers to shop from Sellers who have been verified by Stripe and can accept online payment for all of their fixed-price listings.

If the badge is not shown on a listing, you can still message the Seller directly to purchase the item offline.

If a listing has thePayments Verified badgeon the listing teaser and a BUY NOW button on the listing page, the item can be purchased securely online, backed by stripe. Be sure to check out the homepage to see a sampling of items that you can buy online!

The Payments Verified badgeby a Sellers/Store name and on a listing teaser means that the Seller has been verified by Stripe Payments and is accepting online payment for all of their fixed-price listings. Click the Buy Now button on one of their listings to create an order for the item. The Seller will be prompted to accept the order so you can pay for your vintage or secondhand used home item securely online, backed by Stripe!

Listings automatically expire after 60 days. Three days prior to your listing expiring, you'll receive an email notification with the option to extend your listing for an additional 60 days. Expired listings are considered closed and will appear on the Closed tab for your Store.Like all closed listings, expired listings can be re-published anytime.

To manually close your listing, navigate to the Manage Listings page and click theOptions button for that listing. Choose the Close option to remove it from the listing feed.

Listings are also automatically closed when you successfully sell the item using the integrated payment option.

Adding a Title

The title is the first thing that a potential buyer sees about your item in the search results. We recommend including the most relevant details about your item including, but not limited to:

Condition: Handmade, Like New, Vintage

Item Type: Chair, TV, Vacuum Cleaner

Attributes: Bar height, Flat Screen, Robotic

Quantity: Pair, Set of Four, Lot

Buzzwords: Local, Reclaimed, Organic

Writing the Description

The description is where you can divulge any information about your item that will offer the greatest overall depiction of your item as well as any transaction terms you want to specify. That includes, but is not limited to:

Item History: Manufacturer Details, Prior Owners, Proof of Authenticity

Item Details: Size Dimensions, Items Defects, Transportation Tips

Payment: Original Purchase Price, Shipping/Delivery Fees, Discounts/Sales

Seller's Terms: Refund/Return Policy, Shipping/Delivery Options, Availability

Markets are a way for sellers to curate their items into one of three feeds that pertain to the quality and type of item for sale.

Our Markets are:

Luxe

Our highest quality, mint-condition collection of classic, rare designer pieces.

- Mint Condition

- Rare or Limited

- Highest-Quality

Some examples of Luxe items would be a professionally-restored authenticated antique or a rare exceptionally-designed chair with a high-resale value.

Stylegrade

Our well loved collection of high-quality, coveted pieces from great brands and designers at great prices.

- Some Wear

- Vintage or Secondhand

- High-Quality

Some examples of Stylegrade items would be a well-loved vintage authentic Eames Lounger or a one-of-a-kind, small-batch print.

Everyday

Our everyday basics collection for mass market brands like West Elm, CB2, Restoration Hardware, Capsule Home, etc.

- Mint Condition or Some Wear

- Secondhand & Gently-Used

- Mass-Market Brands

Some examples of Everyday items would be a new Ikea desk or a secondhand Pottery Barn sofa.

Forgot Password

If you are logged out of your account and are unable to sign in, you can reset your password by clicking on theDon't Remember Your Passwordbutton on the Sign In page. You will be prompted to enter your account email address, where you will receive an email with a reset password link that you can click on to update your password. Your password must be longer than 8 characters in length and must contain a least 3 of the following 4 types of characters to be accepted:

Lower case letters (a-z)

Upper case letters (A-Z)

Numbers (i.e. 0-9)

Special Characters (e.g. !@#$\%^&*)

Once you have updated your password, you can sign into your account.

If you do not receive your Password Reset email, your account may be linked with a social login option, such as Google or Facebook. Email [email protected] to help determine which social login is associated with your account.

Change Current Password

If you are already logged into your account and would like to update your password, you can reset your password under Settings here. You'll be prompted to confirm your account email address before you're able to update your password.

A Seller's sale proceeds (order amount minus applicable service fees ) is automatically released to their connected Stripe account. You can withdraw these funds from your Stripe dashboard once your order's payment has been processed.

Stripe's standard processing fee is2.9\% + $0.30for US-based sellers and credit cards. That rate will vary based on the Seller's country and whether or not the Buyer's credit card is international. Unfortunately, not all countries are supported at this time. Please note that our Service Fee also includes a flat 3\% Bazaar transaction fee on top of the Stripe processing fee.

The following Countries are supported: (click the country to navigate to Stripe's processing fee pricing page for that country)

United States

Australia

Austria

Belgium

Canada

Denmark

Finland

France

Germany

Hong Kong

Ireland

Italy

Japan

Luxembourg

Netherlands

New Zealand

Norway

Portugal

Singapore

Spain

Sweden

Switzerland

United Kingdom

The following Countries are on an invite-only basis: (click the country to navigate to Stripe's invite page for that country)

Brazil

Estonia

Greece

India

Latvia

Lithuania

Malaysia

Mexico

Poland

If your country isn't supported yet, sign up to be notified by Stripe once they launch.

Transact how you want!Set up (or link your Stripe account) to begin accepting online orders for all your fixed-price listings with a low service fee of 5.9\% + $0.30* for US sellers & credit cards. Choose which orders you want to accept or reject and know your transactions are backed by Stripe.

Here's how it works

Joinour community of vintage and secondhand used furniture sellers and fill out your Store profile to share a bit about yourself and your company.

Click theSELLbutton to create your first listing and publish it live on the Bazaar. You can edit, close and re-open the listing from yourManage Listingspage.

Set up Stripe Paymentsto link your Stripe account and begin accepting online payment. After setting it up, your shoppers will be able to click BUY NOW button on your listings to create a new order.

You'll be notified via email toAcceptor Reject the orderand share any shipping/delivery fees. The Buyer will be prompted to pay for the full order amount in full before you are notified to begin delivery.

Coordinate shipping/delivery and mark the order asComplete. You can withdraw your sale funds, minus our service fees, directly from your Stripe account.

Using Stripe to collect funds is optional for all sellers. Sellers can choose to collect their sale proceeds in cash or use a 3rd party payment processor, like PayPal, off-site. In this scenario, Buyers will use the messaging feature to contact the Seller directly.

*International sellers and cards will incur different processing rates

It’s 100\% free to join, browse, shop & publish a listing Sellers only incur a service fee when their item sells!

Our Service Fee is 5.9\% + $0.30

The listed rate includes a flat3\%Bazaar Transaction Fee anda standard2.9\% + $0.30Stripe Processing Fee.*Listed Rate is for US-based Sellers & Credit Cards. Learn more about Stripe’s International rates!

Our service fee is lower than our competitors, while still offering dedicated support and built-in purchase protections, powered by Stripe!

Sellers can select which shipping and/or delivery options to offer for each item when creating the listing. When a Buyer creates an order for that listing, they are prompted to select one of the shipping/delivery options offered and enter their shipping/delivery address.

Before a Seller can accept an order with shipping/delivery selected, they are prompted to disclose additional shipping fees on top of the item price. Use the Buyer's entered shipping address to price shipping from several shipping companies. Click the Message Buyer button on the order details page to message the Buyer directly to negotiate shipping options, before entering the shipping fees and accepting the order. We recommend always adding package tracking and insurance to your shipment.

For payments processed by the integrated Stripe payment option, only eligible orders are covered by purchase/sale protections. View our Fees & Security page for more information on what orders are covered.

It's up to you to decide if you will offer returns, refunds, or exchanges. There are only two situations where you will be required to offer a refund if the item delivered is substantially not as advertised or if the item was never delivered.

To help prevent any confusion, we ask that you be as clear as possible about your return/refund policy by including it within your listing description.

For payments processed by the integrated Stripe payment option, only eligible orders are covered by purchase/sale protections. View our Fees & Security page for more information on what orders are covered.

Yes, it’s the Seller's responsibility to determine whether Seller Taxes apply to their Payment Transactions and to collect, report, and remit the correct Seller Taxes to the appropriate tax authority. We do not automatically calculate Sales Tax as this time.

Please note Apartment Therapy's Bazaar is not obligated to determine whether Seller Taxes apply and is not responsible to collect, report, or remit any sales, use, or similar taxes arising from any transaction.

We do not support returns for buyer’s remorse. Once payment is made, all sales are final unless the seller offers a refund.

If the buyer requests a refund and the seller is not willing to accept the refund, then the buyer needs to prove the item is substantially not as it was advertised in the listing and contact Apartment Therapy's Bazaar Customer Supportat [email protected]. For payments processed by the integrated Stripe payment option, only eligible orders are covered by purchase/sale protections. View our Fees & Security page for more information on what orders are covered.

Once payment is made, all sales are final unless the seller has an existing refund policy or chooses to accept a refund when asked. If the buyer requests a refund and the seller is not willing to accept, then the buyer needs to prove the item is substantially not as it was advertised within the listing or that it was never delivered.

To help prevent any confusion, we ask that you be as clear as possible about your return/refund policy by including it within your listing description.

For payments processed by the integrated Stripe payment option, only eligible orders are covered by purchase/sale protections. View our Fees & Security page for more information on what orders are covered.

If the Buyer has initiated a dispute or a claim, we recommend reaching out immediately to resolve the issue. Depending on the transaction details, the Seller can provide helpful information to the Buyer, such as a tracking number or shipping insurance. For payments processed by the integrated Stripe payment option, only eligible orders are covered by purchase/sale protections.

What’s Covered

Buyer claims the item was not delivered, but you’ve delivered the item and have proof of delivery.

Buyer claims the item delivered was not as described, but the item condition was as described and you have proof.

Elegibility

The transaction must have been conducted on-site using the integrated Stripe Payments Service.

If the item was shipped, you must provide a tracking number and shipping insurance.

If the item was delivered or picked up, you must produce a delivery receipt and have it signed by the Buyer.

If the item was shipped or delivered, you must have the item delivered to the address denoted by the Buyer when they submitted the order request.

The order was only marked as completed when the item was actually delivered.

How it Works

If a Buyer submits a dispute claim on an item you sold, Apartment Therapy’s Bazaar Support team, in accordance with Stripe, will email you directly to notify you about the claim. You can defend your sale by replying with all relevant transactions records: photos, receipts, shipping, tracking, etc. Stripe will review the claim and if approved in your favor, will release your sale funds to your connected Stripe Seller account.

Please note that as the seller, you are responsible for any disputed transactions since you have the direct relationship with the Buyer. Only accept orders from Buyers you trust and keep detailed records pertaining to the transaction, shipping, delivery and pick-up.

Only Sellers eligible to sell with Stripe are able to use the Stripe Payment option. If your country is not currently supported by Stripe, you can sign up to be alerted when Stripe supports your country by clicking on the let us know if you're interested button on the Stripe Seller Account set up form. Please note that we will be releasing additional payment options in the future if Stripe does not work for you.

Only Sellers eligible and verified by Stripe will be able to use the Stripe payment option. You can re-apply or reach out to Stripe directly for more information on why you were not verified or to address the issue that is affecting your Stripe account. You can manage your Stripe account from your dashboard.

Please note that we will be releasing additional payment options in the future if Stripe does not work for you.

Your Stripe Seller information is stored under your Stripe account settings. To access your Stripe account settings, head on over to your Stripe Dashboard and sign in!

Only certain orders are eligible for purchase/sale protections.

What’s Covered

Buyer claims the item was not delivered, but you’ve delivered the item and have proof of delivery.

Buyer claims the item delivered was not as described, but the item condition was as described and you have proof.

Elegibility

The transaction must have been conducted on-site using the integrated Stripe Payments Service.

If the item was shipped, you must provide a tracking number and shipping insurance.

If the item was delivered or picked up, you must produce a delivery receipt and have it signed by the Buyer.

If the item was shipped or delivered, you must have the item delivered to the address denoted by the Buyer when they submitted the order request.

The order was only marked as completed when the item was actually delivered.

How it Works

If a Buyer submits a dispute claim on an item you sold, Apartment Therapy’s Bazaar Support team, in accordance with Stripe, will email you directly to notify you about the claim. You can defend your sale by replying with all relevant transactions records: photos, receipts, shipping, tracking, etc. Stripe will review the claim and if approved in your favor, will release your sale funds to your connected Stripe Seller account.

Please note that as the seller, you are responsible for any disputed transactions since you have the direct relationship with the Buyer. Only accept orders from Buyers you trust and keep detailed records pertaining to the transaction, shipping, delivery and pick-up.

You can navigate to the order details page by opening up the notification email and clicking the enclosed button to View Order.

In the future, we'll be releasing a dedicated Orders page under the account menu that will allow members to view, access, or manage orders on the web or app.

We recommend starting with AT Bazaar followed by your Store Name. This combination will help buyers remember the purchase when looking at their credit card statements, which can help prevent chargebacks.

Only certain orders are eligible for purchase/sale protections.

What’s Covered

Item was not delivered within the timeframe or at all and you have proof.

Item delivered was not as described and you have proof.

Elegibility

The transaction must have been conducted on-site using the integrated Stripe Payments Service.

The dispute claim must be filed with the Seller, Stripe, & Apartment Therapy’s Bazaar immediately.

The shipping address you denoted to the Seller was a complete, full postal address and you have written proof (such as a recent Utility Bill) that proves your shipping address is valid.

You have photographic proof that the item purchased was not as described in the listing at the time of purchasing.

How it Works

If your item was not delivered or if the item that was delivered is significantly different from what was described in the listing, immediately contact the seller, Stripe, and Apartment Therapy’s Bazaar Support team ( [email protected] ) to file a claim. You can defend your claim with records: photos, receipts, shipping, tracking and if approved in your favor, a refund will be initiated and your payment will be returned to the account or card originally used. It may take 3-5 business days for this refund to process.

If you attempt to pick up the item and see that the item is significantly different from what was described in the listing, do not take the item, and immediately contact Stripe and Apartment Therapy’s Bazaar Support team ( [email protected] ) to file a claim. You can defend your claim with records: photos, receipts, shipping, tracking and if approved in your favor, a refund will be initiated and your payment will be returned to the account or card originally used. It may take 3-5 business days for this refund to process.

Please note that the seller is responsible for any disputed transactions since they have the direct relationship with you as the Buyer. Only accept orders from Sellers you trust and keep detailed records pertaining to the transaction, shipping, delivery and pick-up.

Please contact the seller immediately with any concerns regarding your order fulfillment.For payments processed by the integrated Stripe payment option, only eligible orders are covered by purchase/sale protections.If the Seller is not responsive, please contact Stripe to initiate an unfulfillment claim.

What’s Covered

Item was not delivered within the timeframe or at all and you have proof.

Item delivered was not as described and you have proof.

Elegibility

The transaction must have been conducted on-site using the integrated Stripe Payments Service.

The claim must be filed with the Seller, Stripe, & Apartment Therapy’s Bazaar immediately.

The shipping address you denoted to the Seller was a complete, full postal address and you have written proof (such as a recent Utility Bill) that proves your shipping address is valid.

You have photographic proof that the item purchased was not as described in the listing at the time of purchasing.

How it Works

If your item was not delivered or if the item that was delivered is significantly different from what was described in the listing, immediately contact the seller, Stripe, and Apartment Therapy’s Bazaar Support team ( [email protected] ) to file a claim. You can defend your claim with records: photos, receipts, shipping, tracking and if approved in your favor, a refund will be initiated and your payment will be returned to the account or card originally used. It may take 3-5 business days for this refund to process.

If you attempt to pick up the item and see that the item is significantly different from what was described in the listing, do not take the item, and immediately contact Stripe and Apartment Therapy’s Bazaar Support team ( [email protected] ) to file a claim. You can defend your claim with records: photos, receipts, shipping, tracking and if approved in your favor, a refund will be initiated and your payment will be returned to the account or card originally used. It may take 3-5 business days for this refund to process.

Please note that the seller is responsible for any disputed transactions since they have a direct relationship with you as the Buyer. Only accept orders from Sellers you trust and keep detailed records pertaining to the transaction, shipping, delivery and pick-up.

Please contact the seller immediately with any concerns regarding your order. We always recommend requesting package tracking and shipping insurance on your purchases in order to protect against loss or breakage. The seller’s return policy should be negotiated prior to payment. Since returns are dealt on a case-by-case basis, the waiting times can vary. Not all sellers will offer or include information regarding returns for their listings. Sellers are only required to accept returns if the item is substantially not as they advertised.

For payments processed by the integrated Stripe payment option, only eligible orders are covered by purchase/sale protections.

What’s Covered

Item was not delivered within the timeframe or at all and you have proof.

Item delivered was not as described and you have proof.

Elegibility

The transaction must have been conducted on-site using the integrated Stripe Payments Service.

The claim must be filed with the Seller, Stripe, & Apartment Therapy’s Bazaar immediately.

The shipping address you denoted to the Seller was a complete, full postal address and you have written proof (such as a recent Utility Bill) that proves your shipping address is valid.

You have photographic proof that the item purchased was not as described in the listing at the time of purchasing.

How it Works

If your item was not delivered or if the item that was delivered is significantly different from what was described in the listing, immediately contact the seller, Stripe, and Apartment Therapy’s Bazaar Support team ( [email protected] ) to file a claim. You can defend your claim with records: photos, receipts, shipping, tracking and if approved in your favor, a refund will be initiated and your payment will be returned to the account or card originally used. It may take 3-5 business days for this refund to process.

If you attempt to pick up the item and see that the item is significantly different from what was described in the listing, do not take the item, and immediately contact Stripe and Apartment Therapy’s Bazaar Support team ( [email protected] ) to file a claim. You can defend your claim with records: photos, receipts, shipping, tracking and if approved in your favor, a refund will be initiated and your payment will be returned to the account or card originally used. It may take 3-5 business days for this refund to process.

Please note that the seller is responsible for any disputed transactions since they have a direct relationship with you as the Buyer. Only accept orders from Sellers you trust and keep detailed records pertaining to the transaction, shipping, delivery and pick-up.