hostgator.com – Tech support has always been poor, but they have now reduced their customer support to a robotic chat, internationally outsourced. I have had serious issues in the past six months that, although "escalated," have taken weeks to resolve, causing loss of revenue for my business.

hostgator.com

Provide localized support and hosting services for HostGator's Indian and Asian clients read more

EMPLOYEE PARTICIPANTS: 19

TOTAL RATINGS: 188

CEO: Adam Farrar

Tech support has always been poor, but they have now reduced their customer support to a robotic chat, internationally outsourced. I have had serious issues in the past six months that, although "escalated," have taken weeks to resolve, causing loss of revenue for my business.

Other Employee Reviews for hostgator.com

What makes you most happy at work?

Getting to work and interact with my coworkers/friends
Outlook review

Briefly describe your overall experience at your company

like working in a chinese factory. Poor people living at their job with no quality of life

What can this brand most improve?

Windows Server support, there is no support, takes days, weeks to receive ticket responses. Windows Server Admins are able to make server wide changes that affect websites performances and functionality without ever notifying its paying users.

What can this brand most improve?

HostGator would be a great company if they simply fired the dumb, dishonest support people, which seem to be very few, but it doesn't take much to destoy your reputation.

What can this brand most improve?

get me someone who can restore my website consiring I pay for this service I can't get past incompetent technical serevice

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hostgator.com – Tech support has always been poor, but they have now reduced their customer support to a robotic chat, internationally outsourced. I have had serious issues in the past six months that, although "escalated," have taken weeks to resolve, causing loss of revenue for my business.

Tech support has always been poor, but they have now reduced their customer support to a robotic chat, internationally outsourced. I have had serious issues in the past six months that, although "escalated," have taken weeks to resolve, causing loss of revenue for my business.

Other Employee Reviews for hostgator.com

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