Airbnb Employee Reviews
Out of 309 Airbnb employee reviews, 74% were positive. The remaining 26% were constructive reviews with the goal of helping Airbnb improve their work culture. The Customer Support team, with 95% positive reviews, reports the best experience at Airbnb compared to all other departments at the company.
What does the leadership team need to get better at?
be cheaper, handle people as people
English first and then leadership qualities
Leadership needs to get in touch with reality. They're clueless to what is really happening outside of their perfect little "Air"-Bubble. They would rather brag about "world leaders" they have met than actually work. The environment is one centered around bragging and "perfect" photos for Instagram.
Delivering consistent and direct feedback, developing strong talent that is dedicated and there for the greater good.
They make public comments about how the company will change--provide no additional resources to teams to follow through
Why do you feel undervalued and what would make you feel better about your compensation?
work too hard for too little reward/recognition
Better paid, Higher salary increased salary
increase my pay and overtime
The pay bands are ridiculous. They are obscured and set up in such a way so that someone a level lower than you can be making more than you.
Higher hourly pay for hourly workers.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Better support gor us as hosts
Review from Customer Success Dept
Airbnb is not great at decision making and the culture is feedback adverse so there is a lot of motion without any progress
Review from HR Dept
Transparency, communication, information sharing and principles
Review from HR Dept
Most of them do not care about the work they do.
more team offsites
What needs to change to make the company culture better?
listen to staff and solve their grievances
Support hosts whi are the backbone of the company
Review from Customer Success Dept
Better processes, learn how to train people on feedback, work more efficiently instead of long hours. This is a place of being on constantly.
Review from HR Dept
What would you improve about your company's interview process?
More compassion trained to all employees for hosts and better comprnsation fir us
Review from Customer Success Dept
It needs to be more efficient. Mine took over 9 months and that is a common amount of time for people on process
Review from HR Dept
the interview was tough, and since the company is really trying to grow engineers, it felt a little unorganized
Review from Engineering Dept
What's going wrong and how can it be improved?
Daily employee satisfaction needs have to be met in order to deliver an exceptional customer experience.
Hiring process is impossible
What would you most like to see improved at your company?
Better training for lower management.
Compensation
Review from Engineering Dept