Alta Resources Employee Reviews
Out of 72 Alta Resources employee reviews, 57% were positive. The remaining 43% were constructive reviews with the goal of helping Alta Resources improve their work culture. The Customer Support team, with 61% positive reviews, reports the best experience at Alta Resources compared to all other departments at the company.
What does the leadership team need to get better at?
Basically treating the customers better and the companies they have need to have better systems for the employees to work.
Communication and not just standing around just gossiping to your coworkers
They need to get better at providing accurate information
Review from Customer Support Dept
Having correct information so we can handle calls
Boosting moral, raises and bonuses
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel like I'm held to a higher standard than the rest of my team because I do my part and I value professionalism when it comes to dress code, conduct, and decorum.
Review from Customer Support Dept
Talk down to. Not acknowledge for good work. Everyone esle gets to stand around and talk
Here in Belize we are paid a salary and have no benefits. Guess its cheaper to outsources to third world countries
Review from Customer Support Dept
Health insurance premiums are far too high, and the healthcare coverage is terrible. Unless you have a serious accident where you incur thousands of dollars in medical bills, the insurance doesn't cover anything.
Review from Customer Support Dept
They do less than nothing. Anything would be better.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Need to actually work instead of talking all day
need to stand together when it come to having things being forced on us
Review from Customer Support Dept
What needs to change to make the company culture better?
having more value for employees
Review from Customer Support Dept
It starts from the top down. The people on top are completely out of touch.
Review from Customer Support Dept
Leadership has not built a relationship with their employees so instead of them going to management they just want to constantly be fighting.
Making employees feel more appreciated. Bonuses would also help.
Review from Customer Support Dept
What would you improve about your company's interview process?
You need to be honest up front: our goal is to celebrate nobody, and pay the lowest in the industry with the least number of perks and incentives. Im truly shocked they are still able to recruit!
Dont ask questions about scenarios that have nothing to do with the company
What's going wrong and how can it be improved?
You need better people. The current leads are a joke
Customer service need to be effective and efficient in solving customer issue the timing is ridiculous
Review from Customer Support Dept
Better pay and bonuses to show recognition for our work.
Review from Customer Support Dept
As soon as I get in there is some type of drama with the team
Invest more in the employees and their needs.
Review from Customer Support Dept
What would you most like to see improved at your company?
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