Alta Resources Employee Reviews
Out of 72 Alta Resources employee reviews, 57% were positive. The remaining 43% were constructive reviews with the goal of helping Alta Resources improve their work culture. The Customer Support team, with 61% positive reviews, reports the best experience at Alta Resources compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Team work is on point
Knowledgeable and willing to help
They're friendly and personable. I feel that I can approach them with anything and they'd listen and help.
Review from Customer Support Dept
They keep it very fun.
Review from Customer Support Dept
They actually care about you.
Review from Customer Support Dept
What does the leadership team need to get better at?
Basically treating the customers better and the companies they have need to have better systems for the employees to work.
Communication and not just standing around just gossiping to your coworkers
They need to get better at providing accurate information
Review from Customer Support Dept
Having correct information so we can handle calls
Boosting moral, raises and bonuses
Review from Customer Support Dept
What is the best part about your compensation package?
Xmas Bonus compensation gift card
Paid time off and the 401K
It is cheap and affordable.
Review from Customer Support Dept
decent pay but benefits could be improved on
Benefits - Insurance and Short and long term disability.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel like I'm held to a higher standard than the rest of my team because I do my part and I value professionalism when it comes to dress code, conduct, and decorum.
Review from Customer Support Dept
Talk down to. Not acknowledge for good work. Everyone esle gets to stand around and talk
Here in Belize we are paid a salary and have no benefits. Guess its cheaper to outsources to third world countries
Review from Customer Support Dept
Health insurance premiums are far too high, and the healthcare coverage is terrible. Unless you have a serious accident where you incur thousands of dollars in medical bills, the insurance doesn't cover anything.
Review from Customer Support Dept
They do less than nothing. Anything would be better.
Review from Customer Support Dept
What are some of the best things about your team?
The convivial energy and environment they display.
Review from Customer Support Dept
They communicate with one another in an effective manner and help with questions someone may have.
Review from Customer Support Dept
Friendly fun awesome easy great
Review from Customer Support Dept
they seem intelligent and are diverse
Work well together, great communication.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Need to actually work instead of talking all day
need to stand together when it come to having things being forced on us
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
I am working from home.
Review from Customer Support Dept
Alta cares about its employees and wants them to succeed. They also support the local community and those in need.
Review from Customer Support Dept
The customers that call in.
Review from Customer Support Dept
Culture could be a little more relaxed but overall great environment.
Review from Customer Support Dept
What needs to change to make the company culture better?
having more value for employees
Review from Customer Support Dept
It starts from the top down. The people on top are completely out of touch.
Review from Customer Support Dept
Leadership has not built a relationship with their employees so instead of them going to management they just want to constantly be fighting.
Making employees feel more appreciated. Bonuses would also help.
Review from Customer Support Dept
What did you like most about the interview process?
The interviewer was professional and polite
it was conversational and we could ask questions
Review from Customer Support Dept
I liked that they didn't ask any trick questions or play any games. They were straightforward and honest.
Review from Customer Support Dept
It was very friendly and easy
Review from Customer Support Dept
It was simple and to the point.
What would you improve about your company's interview process?
You need to be honest up front: our goal is to celebrate nobody, and pay the lowest in the industry with the least number of perks and incentives. Im truly shocked they are still able to recruit!
Dont ask questions about scenarios that have nothing to do with the company
What makes you most happy at work?
Serving my customers and fellow emplyees.
Being able to work remotely.
Review from Customer Support Dept
I love that I work third shift when it's the most quiet. I can do my job well while not feeling stressed because I have back to back customers to care for most of the time.
Review from Customer Support Dept
When it is time to leave.
Review from Customer Support Dept
The people I work with.
Review from Customer Support Dept
What's going wrong and how can it be improved?
You need better people. The current leads are a joke
Customer service need to be effective and efficient in solving customer issue the timing is ridiculous
Review from Customer Support Dept
Better pay and bonuses to show recognition for our work.
Review from Customer Support Dept
As soon as I get in there is some type of drama with the team
Invest more in the employees and their needs.
Review from Customer Support Dept
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What would you most like to see improved at your company?
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