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Bottom line is the only metric, and it does not take in to account churn. Really need to get ahold of what customers and the technology they support need.
Review from Sales Dept
product works for a subset of cases, but delivers less value than it costs
By acting on feedback received in internal surveys.
Separate yourself from the really wrong manager
Better management and clear roadmap
CEOs vision behind product and how we want to position ourselves in the multidimensional commerce
People who are working really hard when nobody is noticing should get rewarded