
AppZen's Frequently Asked Questions page is a central hub where its customers can always go to with their most common questions. These are the 11 most popular questions AppZen receives.
The Manager Dashboard provides an overview of spend across different countries (organizations) and cost centers for a given time frame. A Manager can filter the spend data by yearly, monthly, weekly, or quarterly timelines, along with selecting specific date ranges. There is a legend below each graph that explains the data points illustrated within them. To get access to this report a user must be granted the Manager role in the Audit Platform.
Charts
The charts within the Manager Dashboard show dollar amounts and counts for users and expenses within a set of criteria outlined at the top of the Manager Dashboard. Listed below are the criteria that managers can customize to get the most accurate reports on spend.
Criteria
Parameters
Date Range
Select date range for which you want to view the dashboard: Past 7, 30, 60 180 days or Q1, Q2, Q3, Q4 or MTD, YTD
Manager
By default, the Managers name will be listed along with their direct reports. Click the down arrow to drill down into the employee hierarchy
Cost Centers
The Cost Center(s) against which you want to view Spend. You can select from a list of Cost Centers and/or search for Cost Centers by Cost Center codes name
Report Status
Status of the report:
Approved; Submitted and Pending Concur Audit Review; Submitted and Pending; Payment Confirmed; Rejected; Sent back to the employee
Organizations
The country/currency for reports you want to view
Polices
The policies within the selected Organization that you want to view
Payment Type
Droplist of payment methods (Cash, Corporate Cards)
My Team / My Direct Reports
The Manager Dashboard allows for the manager to see key spend insights by the whole team hierarchy of their department, or by the manager's direct reports
Total Travel and P-Card Spend
Listed in the currency of the selected organization, this chart lists the total amount of travel and expense for a managers team within a certain country. This tile highlights all types of spend within an organization and/or cost center.
High Risk Detected
This tile shows the total amount expensed by employee(s), that was detected as High-Risk during an Audit on a managers team or direct reports.
Reports Requiring Manual Review / Total Reports
A count of the number of reports that were flagged as high-risk out of total reports audited for a managers team or direct reports.
Spend By Expense Type
A bar chart listing the amount of spend per expense type. This allows you to see where the employees are spending the most money. The default is to see all expense types, but you can use the drop list in the top right to be able to view only certain expense types. Additionally, a line chart provides the count of the number of expense lines per expense type.
You can select a piece of the bar chart to drill down to the specific reports that are in that specific expense type.
Potential High-Risk Spend
This chart displays High Risk spend per Audit Model. Additionally, the line chart provides a count of the expense lines that account for the spend in each bar.
The default view displays the top 5 Audit Models that expenses were flagged High for. For additional functionalities such as filters, or drill-down capabilities to get to the expense reports, expand the graph.
Potential Unauthorized Spend
This chart displays the total spend across Unauthorized Categories. Additionally, the line chart provides a count of the expense lines that account for the spend in each bar.The default view displays the top 5 Unauthorized Categories that spend was identified against. For additional functionalities such as filters, or drill-down capabilities to get to the expense reports, expand the graph.
Top Spenders
This chart displays the employees with the most spend/request for reimbursement. Additionally, the line chart provides a count of the expense lines that account for the spend in each bar.
The default view displays the top 5 Spenders in that organization. For a view of the top 100 employees with most spend, as well as additional functionalities such as filters and drill-down capabilities to get to the expense reports, expand the graph. You can select a bar to go to that employees Dashboard
AppZen Behavioral Index (ABI) Score
The ABI score offers an analytical way to compare risk among your employee base. Risk data is compared across all employees and gives every employee an AppZen Behavioral Index score. Every month an employee's ABI score will be re-calculated based on data averaged from the past 3 months of data points. High Risk that are marked as false positive by an auditor do not negatively affect an employee's ABI score.
From the manager's view, the chart shows the count of employees that are within the different ranges of ABI scores. The lower the range the more compliant the employee is. Ranges are from 0-20, 21-40, 41-60, 61-80, and 81-100. Once selecting a score range from the chart, the details of all the employees that are in that range will show below with their individual scores.
Please note: The date range selected in the filter settings does not apply the ABI score.
Team Insights
It allows the manager to see non-compliant or top spend from countries (organizations) and cost centers using the (My Team/Direct Reports) filter. The chart below will show the employee with the most spend in the currency associated with the org and the number of average expense lines for all expense reports. The results for team insights depend on the Team / Direct Reports filter at the top of the page..
Direct reports filter will show the hierarchy 1 level below the manager along with the direct report corresponding teams insights.
Top Spenders
Compares the spend among a managers teams. The top spenders drop-down can be filtered by the most common expense types like Airfare / Hotel / Meals or choose All Categories to see team spend for all expense types.
Top Policy Violations
Compare the policy violations among a managers teams.You can filter by the most common violations: No Show, Upgrades, First Class, and Duplicates - Direct Bill. Select All categories to see all policy violations.
View ArticleIn order to provide the quickest possible resolution please remember the following:
1. Describe the problem in detail
2. Screenshots and examples always help
3. Provide impact of the problem
View ArticleTo search support guides and articles of AppZen, on the home page click on Knowledge Base at the bottom right-hand corner
Once selected, there are already categories to help find answers quicker - If you do not see what you are looking for, search your question in the search box above
Onceyou'vetyped in your question, press enter and the knowledge base will provide articles that have keywords from the question
View ArticleIt is the policy of AppZen to conduct all of our business in an honest and ethical manner. AppZen takes a zero-tolerance approach to bribery and corruption.
We are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate; to implementing and enforcing effective systems to counter bribery; and to upholding all relevant laws.
We have internal policies and procedures to ensure compliance and expect the same standard from those we work with. Please report any issues anonymously to either " [email protected] " or " [email protected] ".
View ArticleOnce logged into AppZen Zendesk portal you'll get access to the knowledgebase, video tutorials and the ability to submit a ticket to AppZen support.
Alternatively, you can submit a request to get support by clicking the submit a ticket button. Fill out the form accordingly:
Sections of when submitting a request:
CC: You can CC other users if you would like them to be involved with the ticket
Region: Country where you are reporting the problem from
Product Values: This is the AppZen product licensed - Please select from the available option
Type of Ticket - Is your ticket a:
Question
A question about a specific function or working of AppZen
Incident
Reporting an error message that has occurred in your usage of the AppZen product, but did not lead to any apparent issue
Problem
Reporting a problem about a specific function which may not be working as intended within AppZen
Task
A request to change specific function or change configuration for additional functionality within AppZen
Task Due Date: The desired date you would like your ticket to be resolved
Subject: A quick description of the problem
Urgency:
Very High - Core service is completely down
Highly severe, AppZen is completely down and system is completely unusable
High - Business processes seriously disrupted
Severe, there are multiple problematics to the use of AppZen and multiple transactions and users are impacted
Medium - Business processes affected
Few transactions and/or users are impacted - There is some impact on functionality usage
Low - Little or no effect on business processes
Not severe, yet issue needs to be fixed
Priority: This is the Severity of the ticket and will be determined by the AppZen Support team. This will always be greyed out, no need to choose
Description: Please describe in detail the problem that requires resolution
Attachments: If possible, attach screenshots or any of sort of files that will help the support team diagnose the problem faster (Ex. specific expense report numbers, what error is showing, etc.)
Once ticket has been filled in, click Submit and you will receive a success notification, as well as an email confirmation
View ArticlePlease contact your account manager to receive access to AppZen Support.
View ArticleBefore opening a ticket, check our service status to see if there are any maintenance or incidents occurring.
http://status.appzen.com/
Once selected, scroll down to our Incident History if there are incidents occurring the day you are submitting a ticket
You can also see the status of our systems to see if they are currently operational
To get updates for any incidents, at the top right-hand corner you can subscribe to the updates
View ArticleIf you like to see all tickets you have submitted, go to the home page and click on the All Requests at the right-hand corner
Statuses of the Tickets Meaning:
Ticket is solved and closed
Ticket is open and in progress
AppZenSupport has responded, waiting for a reply back from user
To see a specific status of tickets, change the status at the type right-hand corner from Any to the desired status
If you did not submit a ticket but are either ccd in tickets or following, you can either click Following or RequestsI'mCCd on to look at those tickets
View ArticleGo to All Requests on the Support Home Page and click on the ticket that you would like to update
Once clicked, you will see the previous message you wrote - scroll below the previous message and add the additional comment
You can also see AppZen Support responding back when clicking on the ticket
Below the comments, you can see a small preview of the additional information you made for the ticket
View ArticleIf you would like to edit your profile from the Support Portal, go to the icon at the top right-hand corner that states your name
Once clicked, select Edit my profile
Once selected, implement any updates- Required: Name and Email- Optional: Photo and Phone Number
Once implemented, if there are green checkmarks next to the recent changes the profile has been successfully updated
Another way to make sure the profile has been updated, check the icon that states your name at the top right-hand corner to see if it has been updated
You can also click on your name icon once again and select Edit my profile to see if the latest updates are still implemented
View ArticleIf you would like to change your password to access the AppZen Support Portal, click on the icon at the top right-hand corner that displays your name
Click on the icon and select Change Password
Once selected, type in the current password and new password
Select Change Password once new password has been created at the bottom right-hand corner, and you will receive a success notification
Once you've received the notification, sign out and then sign back in to make sure the new password is now in use
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