Auto Club of Southern California Employee Reviews
Out of 87 Auto Club of Southern California employee reviews, 70% were positive. The remaining 30% were constructive reviews with the goal of helping Auto Club of Southern California improve their work culture. The Customer Support team, with 73% positive reviews, reports the best experience at Auto Club of Southern California compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Easy going, tough but fair. Nice, friendly culture
Please identify where this website is coming from.
my management is good and communicates well
Nothing at all. They are completely out of touch
They are looking to grow future leaders and willing to try new things.
What does the leadership team need to get better at?
Connect with the employees directly not through thier managers
Get connected with employees and not managing through emails
Upper management needs to better review who they are promoting into mid level management positions. Durning my my time at the club i have witness a unit/group manager bully employees they did not like in order to force the employee to resign rather then be fired by the club.
Review from Customer Support Dept
supporting their loyal employees, who help the club receive the best member satisfaction scores
What is the best part about your compensation package?
401k and medical benefits as well as HSA
The possible money paid to agents
That they are offered and include other perks/discounts
Pension and 401k, plus decent healthcare
health plans and retirement benefits
Why do you feel undervalued and what would make you feel better about your compensation?
Stop cutting back on my health, retirement and other benefits. Share the wealth. We all don't get the golden parachute when we get to retire MR. BOYLE.
Upper management got way higher rewards and pay every year while the regular employee get the minimum
We would not make comments for the public.
Wages at industry average levels
Review from Customer Support Dept
Company makes sweeping changes to my life and schedule without talking to us. They only pay more when we riot because we couldn't afford to live. Our work happiness is far less important than our customers and they prove it. Systems are terribly inefficient and dont work but still forced on us
What are some of the best things about your team?
Easy to deal with and friendly
Working on some national meetings.
Working together for the common goals
Review from Customer Support Dept
My manager. Hes the best
reliable, team players, trusted always
What do your coworkers need to improve and how could you work together better?
Stop pitting one against another in your unhealthy competitive focus. Maybe if we employees unionize like Starbucks the work enviroment wpuld change
Teams tend to be siloed.
More feedback on the unfair nature of the surveys sent to members.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
the managers are friendly and very helpful
They appear friendly and approachable
We must be in contact about new locations.
Culture in your unit depends on that unit management. I’ve worked in several units & some feel like your going into hell every day while others feel like your going into heav
Review from Customer Support Dept
Direct managers always have your back
What needs to change to make the company culture better?
Don't promote or hire people don't have the experience in the area they're managing
What did you like most about the interview process?
it was pleasant and not very long
Interviews are always tough to do.
Showing my level of people skills
Review from Customer Support Dept
I have not interviewed in over 10 years
I was challenged and asked tough questions but felt comfortable during the interview
What would you improve about your company's interview process?
To be more relevant to the job
Faster timeframe. It takes so long to hire
What makes you most happy at work?
being able to help people and have them truly thank me
Enjoying working with my customers.
Interacting with members & claimants
Review from Customer Support Dept
The fact that i am on vacation soon
interacting with fellow staff and knowing that i am there to help
What's going wrong and how can it be improved?
Replace the CEO and Biard of Diectots with qualified people from outside the organization. Get a real perspective and stip this insane cycle.
Favoritism among executives make heavy impact at employees
Questionable practices when it comes to hiring, firing and promoting.
Either do more surveys or grade them as the members think they are grading the agents.
Review from Customer Support Dept
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What would you most like to see improved at your company?
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