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Backbase Company Culture
Backbase Culture
This score is derived from employee ratings & reviews3.4/5
Backbase's Overall Culture is rated C+
Top Rated Culture Dimensions
Team
A-CEO Rating
B+Leadership
BManager
BMeetings
BBackbase CEO
Top 20%Top 20% of Similar Size Companies on Comparably
Jouk Pleiter
74 /100
See More
Diversity at Backbase
Top 50%Top 50% of Similar Size Companies on Comparably
C+
Diverse employees at Backbase have rated Work Culture, Leadership, and Retention as the highest categories they have scored
Women at Backbase
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterBackbase eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 50%Top 50% of Similar Size Companies on Comparably
Recommend to a Friend?
-13
Backbase employees are -13% more likely to recommend Backbase as a great place to work
| 30% | Promoters |
|---|---|
| 27% | Passives |
| 43% | Detractors |
Working at Backbase
Working at Backbase is rated average by 38 employees, across various culture dimensions. Backbase employees are most satisfied about Team, CEO Rating, and Leadership categories, putting Backbase’s culture in the Top 50% compared to similar sized companies on Comparably and in the Top 50% compared to other companies in Atlanta. See below in detail how working at Backbase was rated by employees.
Overall Company Culture at Backbase
C+
Overall Company Culture at Backbase is rated C+
Last updated months ago
Top
50%
Backbase ranks in the Top 50% of other companies on Comparably with 501-1,000 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterBackbase Employee Reviews
Out of 38 Backbase employee reviews, 83% were positive. The remaining 17% were constructive reviews with the goal of helping Backbase improve their work culture.
| Positive Reviews | 83% |
|---|---|
| Constructive Feedback | 17% |
Positive Reviews From Backbase Employees
- What are some of the best things about your team?People are great, found lots of good colleagues and I know I can trust them
- What are some of the best things about your team?Young and energetic team, easy to talk to and help each other
- What makes you most happy at work?The company's ambitions. The rest is just work
Constructive Feedback From Backbase Employees
- Why do you feel undervalued and what would make you feel better about your compensation?Chaotic team and no guidance.
- What does the leadership team need to get better at?Looking at a larger scope and not only team's necessities.
- What would you most like to see improved at your company?benefits and culture (company wide)
Backbase Company Information
Backbase Company Overview
Backbase is a fintech software provider that empowers FIs to accelerate their digital transformation and effectively compete in a digital-first world.
Backbase Mission, Vision & Values
Backbase Mission & Values
Backbase’s mission is to create the very best Customer Experience Platform to help enterprises around the world deliver a superior online customer experience.
| Headquarter | 10 10th Street,, Suite 325 Atlanta, GA 30309 United States of America |
|---|---|
| Website | www.backbase.com |
| Founding Date | 2003 |
| Tel | 8668008996 |
| Company Status | Private |
Backbase Competitors
Backbase competitors include Technisys and Zipari. Backbase ranks 3rd in Overall Culture Score on Comparably vs its competitors. See below how Backbase compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Backbase Employees
38 employees at Backbase have reviewed Backbase across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 38 Backbase employees give their leadership a grade of B, or Top 30% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Backbase are mostly dissatisfied with their total compensation at Backbase, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Backbase are pleased with their team. 38 Participants grade the quality of their coworkers an A-. The majority believe the meetings at Backbase are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Backbase believe the environment at Backbase is positive. Most Participants believe the pace of work at Backbase is extremely fast. About 40% of the employees at Backbase work 8 hours or less, while 20% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Backbase are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Backbase - Employee Onboarding
The prevailing opinion from employees about joining Backbase is that the company was somewhat prepared on their first day. Backbase employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Backbase KPIs and OKRs
Employees’ understanding of Backbase's KPIs and OKRs is essential for its success. Out of 2 Backbase employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Backbase CEO & Leadership
Backbase CEO - Jouk Pleiter
74 /100
Jouk’s approval rate is in the Top 20% of all CEOs of similar-sized companies on Comparably, and in the Top 25% compared to the CEOs of all other companies in Atlanta. Backbase’s CEO is highly regarded especially by employees with Over 10 Years experience, Female employees, and Caucasian employees. However, Male employees have a less favorable view of the CEO and believe there is room for improvement. Compared to Backbase’s competitors, Jouk Pleiter ranks right above Zipari CEO Mark Nathan. Under Pleiter’s leadership, Backbase employee respondents are most happy about their Team and the company’s Leadership. Perks And Benefits and Compensation are two areas, according to respondents, where Backbase could stand to see real improvement.
Backbase Leadership
The Backbase Executive Team is rated a “B-” and led by CEO Jouk Pleiter, Regional Sales Director Vincent Bezemer, and Technical Director Hendrik T
Jouk Pleiter CEO / President
Jouk Pleiter serves as the CEO / President of Backbase.
Vincent Bezemer Regional Sales Director
Vincent Bezemer serves as the Regional Sales Director of Backbase. Vincent started at Backbase in Apr of 2017. Vincent... read more
Raymond Peng VP Professional Services US
Raymond Peng serves as the VP Professional Services US of Backbase. Raymond started at Backbase in May of 2016. Raymond... read more
Ethan Clark Regional Vice President, Growth Markets (Japan, Asia, Latin America)
Ethan Clark serves as the Regional Vice President, Growth Markets (Japan, Asia, Latin America) of Backbase.
Yogesh Mulwani Vice President Of Technology
Yogesh Mulwani serves as the Vice President Of Technology of Backbase.
Jan R Regional Vice President, Customer Success
Jan R serves as the Regional Vice President, Customer Success of Backbase.
Backbase Salaries
How much does Backbase pay?
How much do people at Backbase get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Backbase is $112,657, or $54 per hour, while the estimated median salary is $120,647, or $58 per hour.
At Backbase, the highest paid job is a Director of Engineering at $219,252 annually and the lowest is an Admin Assistant at $39,967 annually. Average Backbase salaries by department include: Business Development at $85,795, IT at $58,505, Admin at $64,971, and HR at $112,242. Half of Backbase salaries are above $120,647.
16 employees at Backbase rank their Compensation in the Bottom 15% of similar sized companies in the US (based on 45 ratings) while 14 employees at Backbase rank their Perks And Benefits in the Bottom 5% of similar sized companies in the US (based on 15 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $66k | $66k | 1st Percentile |
17th Percentile $86k | $86k | 17th Percentile |
33rd Percentile $117k | $117k | 33rd Percentile |
50th Percentile $164k | $164k | 50th Percentile |
67th Percentile $214k | $214k | 67th Percentile |
83rd Percentile $261k | $261k | 83rd Percentile |
100th Percentile $264k | $264k | 100th Percentile |
$112,657*
Average Compensation
$120,647*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Backbase Salaries by Department
Diversity & Inclusion at Backbase
Diverse employees at Backbase score the company 69/100 across various culture categories, placing Backbase in the Top 50% of companies on Comparably with 501-1,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Backbase across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Backbase Perks & Benefits
Health & Wellness
- Dental Insurance
Paid Time Off
- PTO / Vacation Policy
Backbase PTO
Backbase's PTO and Vacation policy typically gives 15-20 days off a year. Backbase's benefits and PTO Package averages to represent a $500 -$1000 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Backbase Careers
Backbase Jobs
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Overview of Candidates Interested in Backbase on Comparably
Candidates By Department
Business Development | 40% | |
|---|---|---|
All Industries | 20% | |
IT | 20% | |
Marketing | 20% |
Candidates By Location
Atlanta | 60% | |
|---|---|---|
Sausalito | 20% | |
Cartersville | 20% |
Frequently Asked Questions regarding Backbase
What is Backbase address?
Backbase location is at 10 10th Street,, Suite 325
Who is the CEO of Backbase?
Backbase CEO is Jouk Pleiter, their score by employees is 74
What is Backbase eNPS?
The eNPS for Backbase is -13
What is the salary for HR Manager in Backbase?
HR Manager average salary in the US is 107k
What are the salaries in the IT in Backbase?
The average salaries for IT in Backbase is 59k
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