Bank of Hope Employee Reviews
Out of 935 Bank of Hope employee reviews, 85% were positive. The remaining 15% were constructive reviews with the goal of helping Bank of Hope improve their work culture. The IT team, with 91% positive reviews, reports the best experience at Bank of Hope compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 31% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
open and clear communication, regular town hall meetings which helps me to understand the department goals and what is anticipated in near future.
Review from IT Dept
They especially the leaders at branches need to be educated to hire/retain/promote bilinguals for the growth of the company. It is pathetic to see BM, OM, AO trying to avoid non Korean customers as they are not able to communicate and capable of understanding their needs.
Review from Operations Dept
set a clear direction and need to provide adequate training and system that simple and easy to process and adjust existing employees' payroll that do not meet today's standards
Review from Customer Support Dept
Transform corporate leadership by prioritizing authentic communication, clarifying goals for all and fostering an inclusive culture. Empower employees, shift from a subservient atmosphere and ensure a diverse leadership mix that promotes confidence, connectivity and humility.
Review from Admin Dept
It seems that they are only making demands rather than taking care of their employees. There is also a lack of compensation for employees who do a good job.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
i can make $20/hr flipping a burger at mcdonalds yet i make $17.50 handling millions of dollars in transactions . . .
Review from Operations Dept
I feel that my hourly wage is unfair. The inflation has gone up dramatically but my salary stays the same. The CEO makes so much money annually while everyone else get laid off or doesn't. People who haven't been laid off have to take the workload with no change in pay but more work.Extremely unfair
Review from Customer Support Dept
The percentage of deferred bonus is high and the vesting period for businesses is conservative and, when someone retires, they should not have to forfeit unpaid but earned bonuses.
Review from Business Development Dept
Compensation at the bank is not competitive.
Review from Finance Dept
High compensation or better benefits or perks.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Stop complaining and start communicating with managers.
Review from Operations Dept
There is too much to explain in such a short frame.
Review from Operations Dept
trust & understanding each other & go together making up for each other's complements.
Review from Operations Dept
Certain persons could develop better work ethic and learn to control their temper and prevent their mood swings from affecting their attitude and productivity at work.
Review from Customer Support Dept
First, communication and being able to listen/understand others' questions/feedback. Empathy, effor to understand where the other person may be coming from and most importantly being considerate of non-English speaking teammates during important meetings/emails/etc.
Review from Admin Dept
What needs to change to make the company culture better?
It needed to make the transition from only Korean speaking to bilinguals in branches.
Review from Operations Dept
safe surroundings , improved employee work training, communication , thoughtfulness, understanding
Review from Operations Dept
Nothing needs to change to make the computer culture better.
Review from IT Dept
Need to have more active collaboration between Lending, retail deposits and TMS. One party should never be superior to the others!@
Review from Sales Dept
A greater focus on forward-thinking and process improvements in comparison to the way things are done.
Review from Operations Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Bank of Hope yet.
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What's going wrong and how can it be improved?
Higher pay. Promotions. I feel like I am way underpaid. I do more work than my job description. I picked up more workload from laid off coworkers with no raise. There are rarely any promotions. Fast food workers are getting paid way more than I do as a banker. More work, stress but with low pay!!!!
Review from Customer Support Dept
Nothing special to look forward to. Very standard.
Review from Customer Support Dept
Please educate the leaders at branches that they are responsible for writing their own emails.
Review from Operations Dept
We are short staffed for a year. We still cannot hire anyone. Need coworkers at the branch.
Review from Customer Support Dept
Each department works for their own goal and there is no team work among departments.
Review from Finance Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of Bank of Hope yet.
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