Bank of the West Employee Reviews
Out of 99 Bank of the West employee reviews, 47% were positive. The remaining 53% were constructive reviews with the goal of helping Bank of the West improve their work culture. The Operations team, with 19% positive reviews, reports the best experience at Bank of the West compared to all other departments at the company.
What does the leadership team need to get better at?
Allow people to fail and see it as a learning experience
They need to be more professional and be more honest the the customers abd with their employers
Review from Operations Dept
They need to retain their employees. Take covid protocol seriously. HR also needs to improve.
Everything - stop trying to reinvent what was already done well and acting like you are creating it new.
Focus efforts and resources on improving the tools needed for employees and clients to achieve objectives. Increase staffing. Improve training. Invest in technology. Stop robbing CX and sales in the name of operations and KYC.
Why do you feel undervalued and what would make you feel better about your compensation?
one percent salary increase with a perfect score card
Insurance that is offered is all high deductable and it takes a chunk from your salary
I think this company works by Michael and Marco becouse even if they do a mistake they never get punished but if the other empolyes does then they get a rideup and a termention easily
Review from Operations Dept
This corporation needs to focus more on retaining employees not pressuring sales. Yearly increases should be more then 0.15
Work life balance for one
What do your coworkers need to improve and how could you work together better?
Management needs to improve! In the last 2 yrs we lost 5 long term employees due to the drama the managers create. Its mostly tellers vs management. Management needs to be examined more from higher ups. CEO talks anout being ethical and professionals but management is not that.
Stop creating mindless decks for everything
Greater confidence and competency. Improved critical thinking.
Older coworkers need to be more inclusive of younger employees and minorities. Management needs to step up and not allow employees bully each other and make other feel uncomfortable.
Review from Operations Dept
There is no team everyone is in cubicles so no interaction unless there's a meeting
What needs to change to make the company culture better?
They need to shut down they don't know how to run a bussiness
Review from Operations Dept
It all comes down to management. Just because numbers are good doesnt mean the branch environment Is good. Everyone is unhappy. Employees should be taken care of not treated disrespectfully. At my branch managers calls us "the help." They even want to make comment about ppl of color and LGBT com.
There is a push to support certain groups while silencing those who do not fit in a certain group. Culture would be infinitely better if ALL people and views could be shared openly without fear of retaliation.
It is commonly known in organizational theory that it is the leader who sets the “tone and culture” of a group
Review from Operations Dept
The fact that they want perfect qc scores in less than a year. If you don't cut the mustard by then you're out.
What would you improve about your company's interview process?
They need to be more professional
Review from Operations Dept
The branch manager pretty much talks about herself.
What's going wrong and how can it be improved?
Retain employees! Take COVID protocols serious.
The bank has taken social and political stances in a way that have been very offensive to to those with alternative views. Employees lack the tools, resources, and support to deliver great CX.
Senior management needs to create a better culture for diversity and inclusion. Develop stronger environments for those who are disabled and minorities so they can be successful and not just white employees who are good at politics.
Review from Operations Dept
The CEO is who it really starts with. She doesn't seem to care about how horribly levels of management treat their employees.
Review from Operations Dept
The bank is being micromanaged by the BNPP 'overlords'. Being micromanaged is never conducive to a productive working environment. I have a feeling in the next 3-5 years BNPP will sell Bank of the West to one of our competitors and many of us will lose our jobs.
What would you most like to see improved at your company?
Open more branches and offices