
If you ask me they need to allow their team members such as operators and screeners to operate their coaster with little to no interference from engineers and management which have no experience in running the equipment.
I wish I can say more but a handful of people that I work with or around me are lazy. With that said we do have people who care about others and trys to help where they can.
The company takes way too long to set up or even to get a hold of you for either a job offer or a refusal letter. It should be an in-house process which the supervisor should have control over.