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Provide free water to employees. It's inhumane not to do so. Raise pay rates and get rid of go puff nonsense.
What is most positive about the culture and environment at your company?
The hourly hardworking people who try to help one another keep it together. Management obviously has no regard for our mental wellness and is only concerned with covering shifts.
What does the leadership team need to get better at?
Pay employees in line with what other beverage retailers pay. Avoid burning out your loyal employees because you are not able to adequately hire good help, i.e. no breaks after 4 hours, in-store lunch break requests from management, overtime expected, guilting employees who ask for time off.
What are some of the best things about your team?
Our team is trying to be loyal, help one another with mental break down due to burning out with OT and extra responsibility with e-commerce and go puff orders. Customers are frustrated with lack of service and take it out on the team. Go puff drivers can be rude and demanding while we try our best.
Why do you feel undervalued and what would make you feel better about your compensation?
I earn $17.00/hour while only 3 people are working a shift and usually one will call out. I have been asked to do manager's duties on a daily basis without regard for my compensation. I found after asking my store manager, that he was unaware of my pay rate. Total wine is paying $25/hr for the same.
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