BILLSHARK FAQs

YES! We have a great track record in getting money refunded back to our customers for service not used. So not only do we cancel the service to save you future money, we can also put cash back into your pocket, for FREE!

We would be remiss if we didn't admit that things could go wrong in the process. Because we believe in being fully transparent, we have compiled a list of all our customer complaints. Here are the warts, folks: Customer Success Manifesto Every single business has flaws in it's product or service. If they claim they don't, they are lying! The great companies acknowledge them, and come up with a plan to improve. As you look through our defects (as identified by our customers), we hope you appreciate our perspective, and the step we've laid out to improve our product.

The necessary information depends on the type of cancellation. Subscription services require basic info like name and email address, while internet and TV services require a little more information like address, phone number and account numbers.

No. We will never switch your service provider. Our goal, is to save you as much money as possible, while keeping you with the provider you have. Additionally, we will never change your service without your consent. There is one exception to this rule. When we're able to get you MORE services for LESS money (than you're currently paying). Our customer's love this "bonus" that we're sometimes able to provide! In cases where we only have the ability to save by reducing services, we will reach out and ask you for permission first.

YES. If you refer someone who we're able to save money for, they will receive a $10 discount on their invoice and you will receive a $10 Amazon Gift Card! Details on the program can be found in your BILLSHARK customer portal, under the "Refer A Friend" tab on the left. When you enroll in the referral program, you will be able to send a referral email or receive a personalized link that you can send friends and family immediately.

If we can save you money, we share in the savings with you. If we cannot, you do not pay any fees. In cases where we are unable to save you money because you have existing promotions on your bill, we will record that and send a reminder of when the savings expire.

People move, we get it. If you move and cancel service prior to realizing all the savings we achieved for you, just let us know, and we will refund you a prorated amount to reflect only the savings you used. Just email us (at: [email protected]) a copy of the disconnect notice / receipt from your provider and we'll take care of it.

The sea is transparent, and so are we. Our fee is 40% of your savings, earned only when we do our job effectively. That’s why our Sharks work so hard to get you results. If we are unable to save you any money, there is no charge for the service. When we are successful, our fee is capped at 24 months for instances where your savings extend beyond that period. It's also important to note that we will not have the final savings (and associated fee) until we've completed the negotiation with your provider. This is due to the fact that we may make multiple attempts to capture the maximum savings possible.

No. If any additional authorization is required, our sharks will contact you. If your account has a PIN or Passcode associated with it, please include it when you enroll. Otherwise, expect your Shark to reach out to you requesting this, or any other information required to access your account.

No. Your credit score is not impacted in any fashion throughout the process, including the negotiation process with your provider.

Yes. At BILLSHARK, we take privacy and security very seriously. Our payment processing service has the highest level of PCI certification available. We never store your credit card or share your information without asking.

Our Sharks have an industry-leading success rate in negotiating these bills:n &#10003Cable and Satellite TVn &#10003Wireless Phonen &#10003Landline Phonen &#10003Internet Accessn &#10003Satellite Radion &#10003Home Securityn &#10003TV, Internet & Phone Packagesnn We work many of the names you know, including:n &#8209Comcastn &#8209Charter Communicationsn &#8209AT&Tn &#8209Dishn &#8209Time Warner Cable&#174®n &#8209Direct TVn &#8209Verizonn &#8209SiriusXM&#174®n Currently, we do not negotiate utilities, insurance or credit cards However, we will be adding new negotiating services in the future, so be sure to check back soon. If you have any questions about the bills we cut now, or if you have ideas for bills you would like to see us cut in the future, please contact us.

Once you send in your bills, your bills are assigned to a shark who specializes in negotiating the type of bills you sent over. After the Shark has done some research and contacted your service provider(s), you will receive a personal email and phone call letting you know if the negotiation was successful. The email will include a few important pieces of information: 1. The total amount saved. 2. The date your savings take effect. 3. A detailed breakdown of the negotiation/savings. You will receive an invoice via email 3 days following the successful negotiation of your bill. Note that in cases where you are in the best rate and we're unable to save you money, there is no invoice sent. You can always keep track of your negotiation and pay your invoice through the BILLSHARK website or app.

Our sharks will only negotiate what you permit. If you want to keep your services as they are, we will get you the best rate available on your service without changing anything. If you allow us to alter your current services, we can potentially obtain higher savings by taking advantage of a current promotional rate or a new package. When you enroll in the service, we attempt to negotiate your bill as quickly as possible to save you money. It's important to note that we do not present the savings to you in advance to "accept" or "decline" the service. The only exception to this is if you decline, during enrollment, to allow us to sign/extend the service contract with your provider. In these instances, where there are potential savings by extending a contract with your provider, we will contact you in advance of any changes being made.

No. There are no risks. There are also no fees when we don't save you money.

YES. We will change your services based on your request for a flat-rate of $25. We will also cancel the service if you wish for the same rate of $25.

Absolutely! At BILLSHARK we're always looking for ways to help our customers financially. With the submission of a valid bill, every new customer will receive a "Choose Your Reward" code. The code gives the customer the ability to choose the type of reward they would like. There are 4 types of rewards with values up to $100! More detail can be found below: With BILLSHARK Choose Your Reward, customers get their choice of a Dining Reward, Travel Reward, Grocery Coupon Reward, or Shopping Reward. Dining Reward: you’ll get $25 in dining value to receive great savings at your favorite local restaurants. There are over 17,000 participating restaurants nationwide. Travel Reward: you’ll get $50 in travel value to save on the most popular hotel brands and world famous resort properties in the United States, and across the world. Brands include; Hilton, Marriott, Westin, Holiday Inn, Wyndham, and more. Grocery Coupon Reward: you’ll get $50 in grocery coupon value, you can choose the coupons you’d like and they’ll be clipped and sent right to your door. Brands include: Tide, Perdue, Betty Crocker, Kellogg’s, Dole, Pillsbury, Nestle, General Mills, Pepperidge Farm, and more. Shopping Reward: you’ll get $100 in shopping value which you can use toward shopping coupons, deals, and discounts on popular products and brands. Some brands include: Nike, Lacoste, Kate Spade, Michael Kors, Calvin Klein, Under Armor, Ray Ban, Lucky Brand, Burberry, and more. What the reward is NOT: BILLSHARK Choose your Reward is not a gift card or a gift certificate. BILLSHARK Choose Your Reward has no cash value. BILLSHARK Choose Your Reward cannot be redeemed or exchanged for cash. BILLSHARK Choose Your Reward cannot be redeemed on any third party website. How it is received and redeemed: You will be sent the reward code you can redeem online via email. The reward email will contain full instructions for reward redemption, along with a link to the redemption website: www.chooseyourreward.com. Upon redeeming you will be asked to enter their unique Reward Code. Reward codes contain both letter and numbers. Example: CYRMM1234567890 Once you have registered, you will be shown the four reward options, including a summary of the benefits of each reward, along with the key terms, redemption instructions, and conditions for each reward. You will then choose and confirm the reward you wish to receive. You will immediately receive an email from Choose Your Reward with the information you need to redeem your chosen reward, including a unique reward code, redemption details, and redemption instructions. Follow the instructions to redeem the reward you have selected at the provider’s website.

We will never lower your level of service to save you money (unless you ask). Our goal is to lower your bill while keeping the level of services the same. There are cases in which we're able to lower your bill AND increase the services (Internet speed, channels, etc...). So in these cases, yes, we would change your service. ;-) If you find that your service has changed negatively, don't fear, we ca fix it. There are occasions where the provider makes a mistake entering in the discounts, just shoot us an email ([email protected]), and we'll correct any issues you have with your service.

Our success rate in cancelling services is 98%. Failure reasons are (1) wrong information provided by the customer or (2) a past due balance on the account.

It takes only moments to sign up for our cancellation services and a few days for us to cancel your account.

Don't worry, we got you! On occasion, the providers we work with don't honor the savings they promise during the negotiation. If this happens, just shoot us an email and we'll fix it! We have a dedicated team of Customer Success Sharks that know the ins-and-outs of provider escalations to get those savings back on your bill, and cash in your pocket. Just shoot us a note, and we're on it! [email protected]

Yes. Both. Sometimes, we obtain discounts that expire, other times, they are for the life of the account. In the case where discounts expire, we will note the expiration date in our system and contact you when that discount is about to expire. This way, you get the piece of mind that you will always be paying the lowest rate with your service provider! Also, when you have us negotiate your bill a second time (and third, forth, fifth, etc...) you will receive a 20% discount on your invoice!

No...Because once we begin negotiating with your provider we can't guarantee that any savings we achieve will still be available if we have to call back. Most of our customers use the service because they don't want to be bothered with the details of the actual negotiation. They know they are overpaying, and simply want a hassle-free way to save.

Yes, we use the same security technology that banks use when submitting your payments and we do not give your information out to anyone without your permission.

Contact us at [email protected]. Please include the recent statement where the savings isn't reflected. We guarantee our service so if you didn’t get exactly what we negotiated, we will take care of it. Read about Our Promise.

You can send us your bills when you enroll in the service either online or via our app. Our app is available in both the Apple App Store and the Android Marketplace. When you submit your bill(s), please try and provide the most recent statement, as well as the first few pages that covers both the summary and detailed information of the bill. For more details, see How it Works.

YES. We will cancel services on your behalf for a flat rate of $25. In addition, if there are changes you would like us to make to your account (add or remove services), we will also do that for the same flat-rate of $25.

When you receive your invoice, there will be a link to our partner (SplitIt) to create a payment plan. If you missed it, just email us at: [email protected] and we can forward you a new link. Payment plans include a $9 convenience fee on top of the total invoice amount for the negotiation. Please note that at this time, debit cards are not supported in setting up payment plans.

We will not make any changes to the contract with your provider. However, if we can get you more savings with a contract or contract extension, we will let you know. We will not agree to any extensions without your approval. During the enrollment process, you will be asked if you are willing to accept contract changes for greater savings.

You can reach us at 1-800-957-1710 . Monday - Friday, 9am - 5pm ET If you prefer to email us, we can be reached at: [email protected]

The BILLSHARK app is currently available at the Apple App Store and the Google Play Store.

We collect our fee only when we successfully negotiate a lower rate on the service you currently have. If after our negotiation, you make changes to your service, send us the documentation of the changes made and we can pro-rate any savings you realized. For further information or help regarding this issue, please email us at: [email protected].

Our Sharks have negotiated thousands of bills and use methods that have been proven to save our customers the maximum amount possible. If that is not enough, our founders have over 40 years of experience working with the companies we negotiate deals with. Their extensive industry knowledge has helped lay the groundwork for our bill-cutting strategies and technology.

Never without your permission; we protect your information as if it were our own. Click here to view our privacy policy.

Yes. You can enroll directly on our website at: www.billshark.com.

If you have monthly recurring bills and haven't recently negotiated, you're overpaying. BILLSHARK has an industry-leading success rate on saving our customers money! Our average customer saves around $300-$500 per bill. Of course, this varies based on various factors; such as, geographic location, competition in the area, longevity with provider, service on the account, etc...

Your provider will apply the promised savings to your bill in the next billing cycle. Once your Shark has negotiated a lower rate on your behalf, they will reach out to you with the details of the savings. This will include both the start and end date for the savings. This way, you will know when to expect to see the savings reflected on your provider bill statement.

It's easy! Enroll in the service (it takes just minutes) and either include a copy (photo or upload) of your bill, or provide your credentials. Sit back, and wait as your Shark battles with the provider to save you money. Within a couple of days, you will receive an email and phone call from your Shark explaining the results of your negotiation.

To get an idea on how much you could save, visit our Savings Calculator and answer a couple brief questions: As a reference, we average between $300 - $500 per bill. One of our largest savings to date is almost $10,000 for a single customer! It's important to understand that every customer and bill is different. Meaning, we don't know how much we'll be able to save until the negotiation has been completed.

Yes! We have a specialized team dedicated to negotiating business bills! Send 'em over!