Blue Cross Blue Shield of Massachusetts Employee Reviews
Out of 40 Blue Cross Blue Shield of Massachusetts employee reviews, 52% were positive. The remaining 48% were constructive reviews with the goal of helping Blue Cross Blue Shield of Massachusetts improve their work culture.
What does the leadership team need to get better at?
Take actions and not use big words, Improve overall company culture, Support talented people
Showing employees that they're valued
Why do you feel undervalued and what would make you feel better about your compensation?
You get paid more for doing the exact job at other places.
Posted a month ago
I need to be paid more. They basically pay nothing.
The management team in my department (directors included) has me doing someone else's job. The job is at a higher pay rate. Blue Cross owes me thousands of dollars in back pay.
Fair and equitable pay with like-positions across the company.
What do your coworkers need to improve and how could you work together better?
Alot of them need to work on literacy. Some people don't believe in plural or past tense. I honestly can't believe they hit "send" on 98 percent of emails and IM's.
Posted a month ago
I don't interact with them at all. I question literacy. I can't deal with that. I often wonder why they hit "send" after typing. They don't know better. If what you're typing is actually going to come out of your mouth, there is absolutely no way I'd have a conversation with you.
What needs to change to make the company culture better?
Management needs to be educated and skilled at what they are hired for.
Leaders need to get back in touch with the front lines
What would you improve about your company's interview process?
Bring the right stakeholders to the interview and be transparent about the company culture
Give timely and specific feedback, especially with internal applicants.
What's going wrong and how can it be improved?
Hire qualified individuals. Stop giving out jobs.
Posted a month ago
Let the trainers do the training. Stop asking associates to do it. It took an entire year to figure out this person taught the wrong thing. Assiociates were actually processing that way. This person was focused on being as mean as possible when processing. They showed us the wrong way!!
Management is going wrong. I've had more supervisors than co-workers. Stop having associates with no training background, train other associates. Trainers get paid more than them. They should be able to handle it.
What would you most like to see improved at your company?
compensation, development, learning opportunities