Blue Cross Blue Shield of Massachusetts Employee Reviews

It's a bird course. All you have to do is show upto get paid. Not too much education in the company. You don't need to be educated. Yoy'll make more money if you're related to or sleeping with someone. Its a huge joke.

Posted 8 days ago

Horrible. Managers and suoervisors are 300 percent useless. They know nothing about the job. It's embarrassing. It's all family so no one really cares. Jobs are literally given to famiky members. They're approached for positions no one needs to apply. Everyone else has to apply.

Posted 15 days ago

I work in the claims department and it's bad. There is no structure whatsoever. Supervisors are useless. They serve no purpose. The managers are hand picked and placed. If you're white you don't have apply for a new position, it's given to you.

Posted 18 days ago

BCBSMA is an extremely greedy company. They have taken away STANDARD 15 min breaks and we now only have one 10 min break and a 40 min lunch. They also refuse to increase pay, although call volume increases each yesr drastically. Blue cross only TAKES from employees, while we have to give everytjing

There is a big disconnect between leadership and the employees for understanding how much work and how many hours people are expected to put in. Stop hiring external people and start paying attention to the ones you've got.

They saving a comapny that was in turmoil before they showed up.

Posted 15 days ago

Sara Iselin is amazing. Personally, I like everything about her. I love the way she is restructuring the company. It's headed in the right direction. I have bo doubt that she'll get the company back on track.

Posted 18 days ago

Supportive, professional, dedicated, non agressive and generous

The company really cares for their employees and members

Take actions and not use big words, Improve overall company culture, Support talented people

Showing employees that they're valued

Affordable healthcare and great back up child care

You get paid more for doing the exact job at other places.

Posted 8 days ago

I need to be paid more. They basically pay nothing.

Posted 15 days ago

The management team in my department (directors included) has me doing someone else's job. The job is at a higher pay rate. Blue Cross owes me thousands of dollars in back pay.

Posted 18 days ago

Fair and equitable pay with like-positions across the company.

Nothing. I don't think they'rw bright at all. Some of them don't believe in plural or past tense. This is in written correspondence. I actually feel for some of them. That's illiteracy. I don't converse with them at all. Some of them actally train people.

Posted 18 days ago

Employees are always willing to help each other out

Supportive, caring, happy, diverse and respectful

Alot of them need to work on literacy. Some people don't believe in plural or past tense. I honestly can't believe they hit "send" on 98 percent of emails and IM's.

Posted 8 days ago

I don't interact with them at all. I question literacy. I can't deal with that. I often wonder why they hit "send" after typing. They don't know better. If what you're typing is actually going to come out of your mouth, there is absolutely no way I'd have a conversation with you.

Posted 15 days ago

The company actually does care about members, we just need to see that same concern reflected for employees.

Supervisors/managers are always there to help when you need it

Great employees flexible hours and fair bisses

Management needs to be educated and skilled at what they are hired for.

Posted 15 days ago

Leaders need to get back in touch with the front lines

Group interview process was different but made you feel more at ease see other people nervous too

They were very clear about benefits, hours, and expectations

Bring the right stakeholders to the interview and be transparent about the company culture

Give timely and specific feedback, especially with internal applicants.

The fact that we work from home.

Posted 15 days ago

The people I work with

Know that I'm helping people understand their healthcare when it can be pretty confusing at times

Hire qualified individuals. Stop giving out jobs.

Posted 8 days ago

Let the trainers do the training. Stop asking associates to do it. It took an entire year to figure out this person taught the wrong thing. Assiociates were actually processing that way. This person was focused on being as mean as possible when processing. They showed us the wrong way!!

Management is going wrong. I've had more supervisors than co-workers. Stop having associates with no training background, train other associates. Trainers get paid more than them. They should be able to handle it.

work life balance

compensation, development, learning opportunities