Brightstar Employee Reviews
Out of 49 Brightstar employee reviews, 56% were positive. The remaining 44% were constructive reviews with the goal of helping Brightstar improve their work culture. The Customer Support team, with 86% positive reviews, reports the best experience at Brightstar compared to all other departments at the company.
What does the leadership team need to get better at?
Community involvement Empowering skilled employees Financial fairness with tenured employees
Ethics and morality, diversity and inclusion
They need to step out of their own comfort zones. Listen to some of the people below them who aren't a member of the "boys club." Try different approaches. And communicate, communicate, communicate!
they need to become leaders
Getting shifts closer together and in the same area so there isn't so much jumping around, especially since they don't reimburse gas mileage.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
More than the average 1 1/2% annual raise would be nice!
the pay is not market comparable
Brightstar is a very nice company to work for. However the pay isn't wonderful and you do not get gas mile reimbersment to go to clients houses, and that is vey expensive for me because some of my clients take over 50 minutes to get to.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
They need to get used to using internal resources instead of either going outside or doing things themselves. They're either spending money unnecessarily or producing materials that really need a specialized team to create or refine.
they need to be more collaborative
What needs to change to make the company culture better?
So much. The culture is horrible. And that comes down from leadership. Broken promises, lack of communication, crazy amount of layoffs, constant changes (both in work and leadership)...
the culture needs a complete redo
What would you improve about your company's interview process?
the quality of the interviewers
What's going wrong and how can it be improved?
New leadership comes in regularly, and they always want to change everything. Maybe meet with people first, find out what they're doing and why they're doing it, and THEN consider appropriate changes and how the changes will trickle down and/or snowball.
New year possible change is coming
lots of lazy people that needs to be let go
What would you most like to see improved at your company?
Retention of staff
Better benefits instead of waiting a year for insurance. Better pay.