Buckle FAQs

Merchandise must be returned within 60 days from the purchase date with the vendor and price tags attached.

All returned merchandise must be in original condition, unless it is defective.

All credits for returns will be applied to the original form of payment.

Buckle.com orders purchased usingPayPal and returned online will be issued a refund through thePayPal account used on the order.

Buckle.com orders purchased usingPayPal and returned at a Buckle store location, will be refunded to a Buckle Gift Card.

Once your buckle.com order has shipped, you will receive an email with the tracking information. From there, you will be able to view detailed tracking updates! You can also choose to receive text updates for your order by entering your phone number! If, for some reason, youdon'treceive that email, please contact [email protected] and we can assist you!

Check your entire property and with other members of your household. Often times, carriers will leave packages in a safe location such as a garage.

Please allow up to 24 hours for your package to arrive, as packages can show as delivered while they are still in transit.

If you are still unable to locate your package, please contact [email protected] or (800) 607-9788.

If a new order is placed on buckle.com within 24 hours of initiating your return, Buckle will waive the $5 return shipping fee.

Your guide to get your gifts in time for Christmas!*

ORDER BY

SHIPPING METHOD

12.17.19 12PM CST

STANDARD GROUND

12.19.19 12PM CST

2 BUSINESS DAYS

12.20.19 12PM CST

1 BUSINESS DAY

*Orders will be delivered on or before 12.24.19. Valid only for orders shipped within the Continental US. Weather-related delivery delays are not the responsibility of Buckle or the carrier.

Active Duty and Veteran members of the United States Armed Forces, including National Guard and Reserves

Their spouses

Their dependents

Get Verified today!

Check your shipping confirmation email to see if your item(s) was shipped from a store location.

Check your shipping confirmation email to see if your item(s) was canceled. If so, the item(s) was canceled from your order because it is out of stock. You will not be charged for canceled item(s).

If your missing item(s) was is not shipping from a store location or canceled, please contact [email protected] or (800) 607-9788 for assistance.

Due to our efficient processing of orders, we are unable to make any changes to an order once it has been placed. Any request to cancel your order will require contacting [email protected] or (800) 607-9788 as order processing begins as soon as the order is placed. Guest Services will attempt to accommodate all requests; however, orders that have been shipped cannot be canceled and must be returned.

Shop buckle.com and add items to your bag.

At checkout, select Ship to Store and search for a nearby store location.

Select a store and continue to payment to enter billing information.

All federal, state and local taxes and all other costs and expenses associated with the acceptance and use of a prize not specifically set forth herein as being provided is the responsibility of the winners.

Potential winner, or his/her parent/legal guardian if applicable, will be required to execute and return an Affidavit of Eligibility/Release of Liability/Prize Acceptance Form ("Affidavit") and W9 Form within 10 days of notification. Noncompliance within this time period or return of any prize notification as undeliverable will result in disqualification and an alternate potential winner will be selected.

Purchase of a product does not improve your chances of winning/receiving a prize.

In no event will Sponsor be obligated to award more than the stated number of prizes.

During the Promotion Period for each specific Giveaway, please follow the directions in the applicable Promotional Materials.

For Giveaways on Facebook, limit one entry per post.

For Giveaways on Twitter or Instagram, limit one entry per day.

Any attempt by a participant to obtain more than the stated number of entries by using multiple/different email addresses, identities, registrations and logins, or any other methods, will void that participant's entries and that participant may be disqualified. Use of any automated system to participate is prohibited and will result in disqualification.

Sponsor is not responsible for any incorrect or inaccurate information, whether caused by entrants or by the equipment or programming associated with or utilized in the Giveaway.

Entrants are responsible for all charges imposed by their Internet service provider (as applicable), including any applicable taxes on such services, in connection with submission of an entry.

On Instagram and Twitter, an entrant's account must be public to be eligible.

On Facebook, the entrant must ensure than all entry posts and actions are public in order to be eligible.

Multiple promotions may apply to your order, however, they cannot be combined.

Check out our promotions and their specific rules!

SheerID is a third-party verification service that works on behalf of retailers to check and verify military credentials.

Get Verified today!

Buckle Privacy & Security Policy

Buckle cares about the privacy of our guests. Our goal is to provide the best shopping experience possible for you, and we strive to achieve that goal through our various shopping channels, including in-store, online, mobile and via telephone. This Privacy & Security Policy (Policy) describes the information we collect about you and what we do with it. By visiting buckle.com, you are accepting the practices described in this Policy.

What We Collect

Contact Information: Name, address, phone number or email address.

Purchase Information: Items you purchase, sizes, payment methods (such as credit or debit card numbers), billing and shipping addresses and contact information (for receipts, shipping confirmations or order updates).

Profile Information: If you sign up for an account on buckle.com, account username and password, wish list items, items in your shopping cart, product review information or other items you provide as part of your buckle.com profile.

Preference Information: Contact or marketing preferences, brand and merchandise interests.

Demographic Information: Age, birthdate or gender.

Video Recordings: For security and loss prevention purposes, stores have a video monitoring system in place at all times that may capture your image.

Call Recordings: Notes about your call and what you shared during your call.

Device and Browsing Information: Information about your phone, tablet, computer or device and online browsing activity, including but not limited to your devices information, current location, domain type, browser version, service provider or IP address. We also collect information about where you go on buckle.com and our technical efficiencies of your visit, such as the time you visited our website or the time it took to connect to the website or download pages.

Social Media Information: If you use social media (e.g. Facebook, Instagram, SnapChat, Twitter or Pinterest) to connect with us, information you share via your posts, or information you have approved via the social media platform or network to share.

How We Collect Your Information

We collect information about you when youre in one of our stores, on our website, using our mobile application, speaking to our teammates during telephone conversations, utilizing social media, and we also collect information from third parties.

Information you provide to us: You may provide the various types of information listed above to us in-store at the point of sale or by being present in-store, on buckle.com or our mobile app through purchases, account setup, sweepstakes/contest entries, creating a wish list or participating in a survey, through social media by using a platforms tools to connect with us or sweepstakes/contest entries, or via telephone.

Information we collect automatically: If you interact with us electronically, we receive certain types of information automatically. This information typically does not include personal information unless you provide it through our website or mobile app or you choose to share it with us. We obtain this information through some of the following technologies:

Cookies: Buckle.com uses a browser feature known as a cookie, which is placed on your computer. Cookies are small amounts of data stored on your computers hard drive or in connection with your Internet browser that are transferred to your computer by our server.

Clear GIFs: Clear GIFs, which are typically stored in emails, help us confirm your receipt of, and response to, our emails and provide you with a more personalized experience. If you register or purchase product through Buckle.com, we may associate Device and Browsing Information from your previous browsing visits with other personal information you provide.

Information provided by third parties: We carefully select third party companies and allow them to collect certain information by placing cookies when you choose to visit Buckle.com. This information is used to report marketing program effectiveness directly back to Buckle. The information and analysis will be used to assist us in better understanding your interests in our web site and how to better serve those interests and provide you with more personalized product offerings.

How We Use Your Information

The information we collect about you helps us to provide you with the most enjoyable shopping experience possible. We do that by using your information in the following ways:

To provide you with product and services: Information is used to enable Buckle to deliver products you have ordered, to fulfill requests that you have created, to contact you (or a gift recipient) in the event of order or delivery difficulties, and to respond to your inquiries.

To provide a personalized experience: Through cookies, Buckle is able to personalize your shopping experience by tracking your clicks, tracking the items you put in your shopping cart and whetheryou'vevisited buckle.com before. Other information is used to enable your personal stylist to communicate with you and make outfit selections ifyou'veenrolled in Buckle Select.

For marketing purposes: Information is used to deliver information about our products, website or special offers to you, or to check your creditworthiness in order to offer the Buckle Card to you.

To confirm your identity: Certain information is used for verification and fraud prevention purposes in order to prevent fraudulent activity on your account.

To maintain functionality: Certain information allows us to see which areas of our website are visited the most, and this helps us improve the quality of your shopping experience by offering more of the features that you prefer.

How We Share Your Information

Buckle does not sell, rent or lease the personal information of any of our guests, but we do reserve the right to share your information with third parties to perform services on our behalf. We do not share personally identifiable information with third parties except to provide the services described in this Policy.

Third Parties We Work With

Buckle carefully selects third party companies and allows them to collect certain information (i.e. domain type, browser version, service provider and IP address) by placing cookies when you choose to visit Buckle.com. We use third parties to help us provide services related to payments, site activity, surveys, database maintenance, email administration, recruiting, sweepstakes and marketing. Following are examples of third parties that we may share your information with:

Buckle uses Google Analytics to report marketing program effectiveness. This third party company analyzes the information it collects on our behalf and returns it back to Buckle.com through a secure web connection. Google Analytics is contractually prohibited from using our data for any other purposes. For more information about Google Analytics, the data it collects and how that service processes your information, please visit "How Google Uses Data When You Use Our Partners' Sites or Apps" atGoogle - Privacy Policy. For more information, including how to opt-out, consult Google's privacy policy by clicking the following link: Google Privacy.

Comenity Bank, who issues and owns the Buckle Card credit card accounts, and Buckle may share certain information about you. To view Comenity Banks privacy policy, click on the following link: https://d.comenity.net/buckle/common/privacy/PrivacyLanding.xhtml.

Buckle has partnered with talentReef, Inc. (talentReef) to assist with our recruitment process. If you create an account in Buckle.coms Job & Careers section or submit an online job application to Buckle.com, you will be providing your personal information directly to talentReef. For more information about privacy for Buckles job applicants, please visit Buckles Privacy and Security Policy for Applicants, which may be viewed by clicking this link:Privacy Policy - Applicant.

To fill international orders, buckle.com partners with Pitney Bowes Global Ecommerce, formerly known as Borderfree, Inc. (Borderfree). Borderfree agrees not to sell, transfer or otherwise use your information other than for processing international shipments. Borderfree will collect your personal information during checkout and will provide this information to Buckle in connection with Borderfree performing its obligations under our agreement. Borderfree may also provide your personal information to certain service providers, including but not limited to delivery agents, customs brokers and fraud management parties, but will always limit the information provided to be that which is reasonably sufficient for those service providers to carry out their responsibilities. As of the effective date of this policy, Borderfree participates in and has certified its compliance with the EU-U.S. Privacy Shield Frameworks. For more information about Borderfree, the data it collects and how they process your information, please visit Borderfrees privacy policy by clicking the following link: Borderfree Privacy Policy.

For marketing analytics and troubleshooting issues guests may experience on the website, Buckle.com uses Mouseflow, a third-party analytics tool, to track page content and click/touch, movement, scroll, and keystroke activity. You can opt-out at https://mouseflow.com/opt-out/.

Buckle continually strives to maintain compliance with legal regulations. If we become aware of or have a good faith belief that we must disclose information about you in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity, we will disclose specific information about you to the appropriate legal authorities in order to protect the users of buckle.com or the public.

Choices You Have

You have the following options when it comes to how your information is used by Buckle:

Joining Buckles email list allows you to receive exclusive information about special offers, media events, new products and much more. If youre not already registered, simply complete our sign-up form to receive these special messages. You may also opt-in to our email database in-store at the cash register. Those names are electronically added in batch to our email database weekly. If you have opted-out of our email database in the past but have more recently opted back into our email database through the store register, we will renew your subscription at that time. If at any time you would like to stop future delivery of Buckles email messages, please follow the removal instructions located at the bottom of each email message. This will not prevent you from receiving email communications relating to any online order you place at Buckle.com, requests to participate in surveys about our products or other operational email communications.

If you prefer not to receive prescreened credit offers from Buckle and other companies, you may call 1-888-5-OPTOUT or visit www.optoutprescreen.com to limit access to your credit report information. According to the FTC, requests to opt out are processed within five days, but it may take up to 60 days before you stop receiving prescreened offers. If you later change your mind, you may use the same toll-free telephone number or website to opt back in.

Security & Fraud

Buckle has implemented several security measures on buckle.com, but you should be aware that 100% security is not always possible. Buckle has made every effort to ensure that the information transmitted to us online is secure through the use of standardized encryption protocols, such as transport layer security (TSL).

In addition, Buckle does not require you to disclose more information than is reasonably necessary to participate in an activity with us. Buckle will never ask you to provide personal information through email, including credit card numbers, passwords, mothers maiden name, bank account numbers, ATM pass codes or social security numbers.

Notices

If services are provided directly by a third party using a link from our website to theirs, the third partys privacy policy and do-not-track practices apply; Buckle is not responsible for the privacy practices or the content of such third party websites.

Childrens Privacy: We value our relationship with our guests of all ages. We welcome parents and their children to explore our website together. In accordance with the Childrens Online Privacy Protection Act, we will not gather or use personal information from any guest who indicates they are less than 13 years of age (or less than 18 years of age for residents of the state of Maine). A parent or guardian must assist a child in any sweepstakes or ordering activity online with buckle.com. If we become aware that weve gathered personal information from a minor, we will remove that information from our records immediately.

California Minors Privacy: Minors under age 18 that are residents of California and have an account on buckle.com may ask Buckle to remove content or information that such minor posted on Buckle.com by contacting our Guest Services Team at 800-607-9788 or [email protected]. We will need the minors first and last name, email address and social media identifiers. Please note that such request does not ensure complete or comprehensive removal of such minors content or information posted on Buckle.com.

Terms & Conditions, Do-Not-Track Signals, Revisions

Use of buckle.com is subject to the Terms and Conditions listed there.

Do-Not-Track Signals: Since we do not collect personally identifiable information about your online activities across third-party websites or online services, Buckle does not search for or respond to do-not-track signals.

If we materially alter our Policy, we will notify you of such changes by posting a notice on buckle.com. Your continued use of buckle.com will be deemed your agreement that your information may be used in accordance with the new policy. If you do not agree with the changes, then you should stop using buckle.com and you should notify us that you do not want your information used in accordance with the changes.

If you have questions or concerns with respect to our Privacy & Security Policy, please feel free to contact us through email at [email protected] or by mail at: The Buckle, Inc. Attention: Privacy Officer P.O. Box 1480 Kearney, NE 68848-1480

Effective Date

This Privacy & Security Policy supersedes all prior policies and is effective April 11, 2019.

Buckle BLACK$500 ANNUAL spend (Jan-Dec)

Benefits*:

1Earn B-Rewards

2$10 Birthday Reward

3200+ points will carry over to the next B-Rewards period

Exclusive mailings and special offers

4Extended B-Rewards redemption period

5Free domestic standard shipping on buckle.com and on all special orders.

6To qualify, you must:

Have an existing Buckle Classic account, in good standing

Have net purchases of $500 or more in a calendar year on your existing Buckle Card account

Buckle BLACK card upgrades are automatically issued monthly to guests meeting these qualifications

1Subject to credit approval. This rewards program is provided by Buckle and its terms may change at any time. For full Rewards Terms and Conditions, please see comenity.net/buckle .2Must have an active account 30 days prior to the month of birthday. Valid one time only. Duplicate offers will not be accepted. Must make a purchase within the last 18 months and be in good standing. Must have valid email address and U.S. mailing address. Accounts that opened 30 days prior to the month of birthday will receive the offer in birthday month. Account mustnot be in default.3At the end of the B-Rewards earning period, any guest with more than 200 unused points will be allowed to use those points in the next earning period. These carry-over points will be reflected within 15 days of the next earning period. Points will rollover for 1 earning period(s).4Subject to credit approval. Offer is exclusive to Buckle credit card holders enrolled in the B-Rewards program.5Subject to credit approval. Limited tostandard shipping.6Spend $500 January-December on qualifying purchases made with your Buckle credit card, minus returns, to upgrade to Buckle Black Card status. To maintain this status, a customer must spend $500 January-December on the Buckle credit card. Spend amount excludessales tax and shippingBuckle.Credit Card Accounts are issued by Comenity Bank.

A valid email address is required for Classic cardholders to receive the Birthday Reward. To update your email address, please visit comenity.net/buckle or call 1-888-427-7786 (TDD/TTY: 1-800-695-1788).CARRY OVER DETAILS:At the end of the B-Rewards earning period, any guest with more than 200 unused points will be allowed to use those points in the next earning period. Points will rollover once.EXTENDED EXPIRATION:See your B-Reward for details on expiration date.BONUS POINTS DAY:Cannot fall during an existing Cardholder bonus point event.ANNUAL THANK YOU GIFT:Must be an EXCLUSIVE cardholder at time of issue.ANNUAL SPEND REQUIREMENT:Guests must spend, excluding tax and shipping from January December, $500 to earn and maintain BLACK Status and benefits or $1,000 to earn and maintain EXCLUSIVE status and benefits.

1If you are making your first Buckle Credit Card purchase on buckle.com, the 10% discount will automatically apply to your order.

2If you are in store, communicate to the teammate that it is your first purchase with your Buckle Credit Card and they will apply the discount for you!

Don't have a Buckle Credit Card account yet? Apply Online now!

1Subject to credit approval.2Subject to credit approval.

Buckle Credit Card Accounts are issued by Comenity Bank.

Buckle Classic Credit Card

Benefits*:

110% off your first Buckle Credit Card purchase

2Earn B-Rewards

3$5 Birthday Reward

4200+ points will carry over to the next B-Rewards period

Exclusive mailings and special offers

1Subject to credit approval.2Subject to credit approval. This rewards program is provided by Buckle and its terms may change at any time. For full Rewards Terms and Conditions, please see comenity.net/buckle .3Must have an active account 30 days prior to the month of birthday. Valid one time only. Duplicate offers will not be accepted. Must make a purchase within the last 18 months and be in good standing. Must have valid email address and U.S. mailing address. Accounts that opened 30 days prior to the month of birthday will receive the offer in birthday month. Account mustnot be in default.4At the end of the B-Rewards earning period, any guest with more than 200 unused points will be allowed to use those points in the next earning period. These carry-over points will be reflected within 15 days of the next earning period. Points will rollover for 1 earning period(s).

Buckle Credit Card Accounts are issued by Comenity Bank.

Buckle EXCLUSIVE$1,000 ANNUAL spend (Jan-Dec)

Benefits*:

1Receive a B-Rewards Card for every 300 points earned (1 point for every $1 spent, excludes tax and shipping)

2$15 Birthday Reward

3200+ points will carry over to the next B-Rewards period

Exclusive mailings and special offers

4Extended B-Rewards redemption period

5Free domestic ground shipping on buckle.com and special orders

6Choose your own Bonus Points Day

7Annual "Thank You" gift

8To apply, you must:

Have an existing Buckle Card account, in good standing

Have net purchases of $1,000 or more in a calendar year on your existing Buckle Card account

Buckle EXCLUSIVE card upgrades are automatically issued monthly to guests meeting these qualifications

1Subject to credit approval. Excludes sales tax and shipping. Offer is exclusive to Buckle credit card holders enrolled in the B-Rewards program. Account must be in good standing.2Must have an active account 30 days prior to the month of birthday. Valid one time only. Duplicate offers will not be accepted. Must make a purchase within the last 18 months and be in good standing. Must have valid email address and U.S. mailing address. Accounts that opened 30 days prior to the month of birthday will receive the offer in birthday month. Account mustnot be in default.3At the end of the B-Rewards earning period, any guest with more than 200 unused points will be allowed to use those points in the next earning period. These carry-over points will be reflected within 15 days of the next earning period. Points will rollover for 1 earning period(s).4Subject to credit approval. Offer is exclusive to Buckle credit card holders enrolled in the B-Rewards program.5Subject to credit approval. Limited tostandard shipping.6Subject to credit approval. Valid one time only. Duplicate offers will not be accepted. Cannot be used during an existing Cardholder bonus points event. Validone time in the plan year (Jan. 1 - Dec. 31). Account mustnot be in default.7Offer will be received Annually. Account mustnot be in default.8Spend $1000 January-December on qualifying purchases made with your Buckle credit card, minus returns, to upgrade to Buckle Exclusive Card status. To maintain this status, a customer must spend $1000 January - December on the Buckle credit card. Spend amount excludessales tax and shipping.

Buckle Credit Card Accounts are issued by Comenity Bank.

In order to maintain your current tier, you will need to have net purchases of the required amount for your tier.

1Buckle BLACK accounts must maintain the $500 net spend in a calendar year.

2Buckle EXCLUSIVE accounts must maintain the $1000 or more net spend in a calendar year.

1Spend $500 January-December on qualifying purchases made with your Buckle credit card, minus returns, to upgrade to Buckle Black Card status. To maintain this status, a customer must spend $500 January-December on the Buckle credit card. Spend amount excludessales tax and shipping. 2Spend $1000 January-December on qualifying purchases made with your Buckle credit card, minus returns, to upgrade to Buckle Exclusive Card status. To maintain this status, a customer must spend $1000 January - December on the Buckle credit card. Spend amount excludessales tax and shipping.

Buckle Credit Card Accounts are issued by Comenity Bank.

Yes, orders placed on buckle.com may be returned to any Buckle store location. Make sure all items are in original condition with the vendor and price tags attached. Bring the pack slip associated with your order as this serves as your receipt for purchase.

The following tables list the 2019 US holiday cutoff dates for all Borderfree-supported countries and territories, divided by region.

Destination

Carrier

Christmas Cutoff

Canada

DHL Express

December 16, 2019

Standard

December 11, 2019

Postal

December 9, 2019

Mexico

DHL Express

December 13, 2019

Standard

December 11, 2019

Postal

December 2, 2019

Central America

DHL Express

December 13, 2019

Standard

December 11, 2019

The Caribbean

DHL Express

December 12, 2019

Standard

December 9, 2019

South America

DHL Express

December 12, 2019

Standard

December 10, 2019

United Kingdom

DHL Express

December 13, 2019

Standard

December 6, 2019

Postal

December 2, 2019

Europe

DHL Express

December 13, 2019

Standard

December 6, 2019

Postal

December 2, 2019

Russian Federation

DHL Express

December 12, 2019

Standard

December 2, 2019

Middle East

DHL Express

December 12, 2019

Standard

December 6, 2019

Postal

December 2, 2019

Africa

DHL Express

December 11, 2019

Standard

December 2, 2019

China

DHL Express

December 12, 2019

Standard

December 6, 2019

Postal

December 4, 2019

Hong Kong, Macao, Singapore & Taiwan

DHL Express

December 13, 2019

Standard

December 6, 2019

Japan

DHL Express

December 13, 2019

Standard

December 9, 2019

South Korea

DHL Express

December 12, 2019

Standard

December 10, 2019

India

DHL Express

December 12, 2019

Standard

December 4, 2019

Rest of Asia

DHL Express

December 11, 2019

Standard

December 6, 2019

Australia

DHL Express

December 12, 2019

Standard

December 6, 2019

Postal

December 2, 2019

New Zealand

DHL Express

December 12, 2019

Standard

December 10, 2019

Postal

December 2, 2019

Pacific Islands

DHL Express

December 11, 2019

Standard

Second Business Day

Next Business Day

Ship to Store

Continental US

$5

$14

$19

FREE

Alaska and Hawaii

$10

$24

N/A

FREE

Gift Card(s) Only

FREE

$10

$15

N/A

Gift Card(s) Only for orders going to Alaska and Hawaii

FREE

$24

N/A

N/A

Military Orders (APO/FPO/DPO)

$5

N/A

N/A

N/A

Military Orders (Standard US Physical Address)

$5

$14

$19

N/A

BUCKLE BLACK and EXCLUSIVE Credit Card Orders

FREE

$14

$19

FREE

International Orders

N/A

N/A

N/A

N/A

Buckle SELECT returns are very convenient.

Place any items that didn't work for you and a copy of the receipt in the shipping box or bag that was provided

Attach the prepaid return shipping label to the package

Drop off the package at your nearest USPS location within 10 days

You may also take items into your nearest Buckle store location to return

Shipping is free when you choose to have your order shipped to one of our Buckle store locations.

Your order will be available for pick up within 2-5 business days.

Once the order arrives at the store, you will receive an email notification.

Your order will be held at the store for 7 days. After 7 days, contact the store or Buckle Guest Services [email protected] or (800) 607-9788 to locate your order.

Orders typically ship within 48 hours of the order being placed. Priority orders placed Monday through Friday before 12:00 p.m. CT will be processed and shipped the same day (excluding holidays). Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Sign into your account to access your balance due and available credit!

Buckle Credit Card Accounts are issued by Comenity Bank.

Returning your buckle.com order online is easy!

If you placed your order using a buckle.com account:

Log into your buckle.com account

Select 'My Account'

Select 'Returns'

Select the item(s) you would like to return

Choose your return reason from the drop down box

Click 'Continue' to print your return label and pack slip

You can also choose to have your return label and pack slip sent to your email address to print later

Place your item(s) and pack slip in a secure package

Attach USPS return label to the package and drop in your mailbox or in any United States Post Office drop box

If you placed your order on buckle.com using guest checkout:

Visit buckle.com/guest/returns and enter your order number and the email address you used to place the order.

You will receive an email with a link to start your return.

After clicking the link in the email, select the items you are returning.

Print the pack slip and USPS label, then place items in a secure package.

* Refunds will be issued to the original form of payment on the order.* A $5 shipping fee will be deducted from your total refund.* Place a new order on buckle.com within 24 hours of initiating your buckle.com return and Buckle will waive the $5 return shipping fee.

* Buckle.com orders can be returned to Buckle store locations.

If you are unable to locate an item(s) on your buckle.com account that you would like to return, please follow the steps below to view items eligible for return and create RMAs for the items you wish to return.

Visit buckle.com/guest/returns and enter your order number and the email address you used to place the order.

You will receive an email with a link to start your return.

After clicking the link in the email, select the items you are returning.

Print the pack slip and USPS label, then place items in a secure package.

When using Buckle's easy online returns, a $5 shipping fee will be deducted from the total refund.

Place a new order within 24 hours of initiating the return and Buckle will waive the $5 return shipping fee.

If you are still unable to locate the items you would like to return, please contact [email protected].

Buckle does not offer exchanges on buckle.com orders. You may place a new order for items you intend to exchange. Place a new order within 24 hours of initiating a return and the $5 return shipping fee will be waived.

You should see your refund 3-5 business days after receiving your return confirmation email. Please contact Buckle Guest Services at [email protected] or (800) 607-9788 with any questions regarding your refund.

Buckle does not offer returns on Factory Second items. These items are only eligible for exchanges. If you would like to process an exchange, please contact us at [email protected] or (800) 607-9788 and we will be happy to assist you.

We offer the following shipping methods:

Ship-To-Store : Free shipping to store locations

Buckle Black and Buckle Exclusive: Free standard ground shipping for orders placed using a Buckle Black or Buckle Exclusive card.

Standard: Carrier selection is made by Buckle at the point of shipment depending on the weight of the order and the shipping location.

Second Business Day: Available in the Continental US, Alaska and Hawaii.

Next Business Day: Available in the Continental US

Gift Card Only Orders: Free standard ground shipping to addresses within the United States. Second Business Day and Next Business Day shipping options are available at an additional cost.

Military Orders : All military orders going to APO/FPO/DPO addresses are shipped via the United States Postal Service with standard ground shipping and are charged a flat rate of $5.

Swimwear and undergarments must be returned within 30 days from the purchase date with the vendor and price tags attached.

Swimwear and undergarments can only be returned in new conditioned, not worn or washed.

Ship To Store orders will be held at the store location for 7 days after they arrive. After 7 days, your order will be canceled and a refund will be issued to the original form of payment on the order. An email confirmation of the return will be sent to the email address associated with the order.

You will receive an email notification when your order has arrived at the store.

1To apply for a Buckle Card account, you must:

Be at the age of majority in your state or territory

Have a valid government-issued photo ID

Have a valid government issued tax identification number (such as a SSN or SIN)

Have a street, rural route or APO/FPO mailing address (no PO Box addresses)

Apply Online now!

Subject to credit approval.

Buckle Credit Card Accounts are issued by Comenity Bank.

1ApplyOnline or in your local Buckle store!

1Subject to credit approval.

Buckle Credit Card Accounts are issued by Comenity Bank.

Buckle Card tiers are based on your net purchase amounts per calendar year. If you spent less than the required amount for your tier the previous year (1$500 for Buckle BLACK and 2$1000 for Buckle EXCLUSIVE), your tier will be lowered the next year.

Log into your account to check your activity.

1Spend $500 January-December on qualifying purchases made with your Buckle credit card, minus returns, to upgrade to Buckle Black Card status. To maintain this status, a customer must spend $500 January-December on the Buckle credit card. Spend amount excludessales tax and shipping.2Spend $1000 January-December on qualifying purchases made with your Buckle credit card, minus returns, to upgrade to Buckle Exclusive Card status. To maintain this status, a customer must spend $1000 January - December on the Buckle credit card. Spend amount excludessales tax and shipping.

Buckle Credit Card Accounts are issued by Comenity Bank.

In-store (cash, debit, or check)

Sign into your account online

Phone (888.427.7786 or TDD/TTY 800.695.1788)(fees may apply)

Mail-in: Comenity Bank, PO BOX 659704, San Antonio, TX 78265-9704

Buckle Credit Card Accounts are issued by Comenity Bank.

Buckle Card guests receive one point for every dollar in merchandise (excluding taxes and shipping) charged on their Buckle Card.

For every 300 points accumulated during a B-Rewards period, participants will receive a $10 merchandise certificate toward future purchases made on or before a specified date (see B-Rewards card for expiration details).

B-Rewards Cards remain the property of The Buckle, Inc.

B-Rewards Cards are non-transferable and will be voided if forged, altered or mechanically reproduced.

The Buckle, Inc. will retain all redeemed B-Rewards Cards

B-Rewards Cards cannot be redeemed in conjunction with an employee discount.

The Buckle, Inc. is not responsible for lost or stolen cards.

B-Rewards Terms and Conditions

1Subject to credit approval. Excludes sales tax and shipping. Offer is exclusive to Buckle credit card holders enrolled in the B-Rewards program. Account must be in good standing.

Buckle Credit Card Accounts are issued by Comenity Bank.

You can enroll at any Buckle store location or online. You will need to provide your first name, last name, email address and phone number.

Log into your buckle.com acount and place your order! If you have rewards that are eligible for redemption you will be able to redeem them at this time!

The Buckle Guest Loyalty program (Guest Loyalty) is sponsored by The Buckle, Inc. (Buckle). Guest Loyalty is a free, points-based loyalty program. No purchase is required to join. Guests earn rewards, valid for dollars off any purchase of Buckle merchandise, based on points accumulated from qualifying Buckle purchases and other incentives.

BENEFITS OF MEMBERSHIP

Earn 1 point for every $1 spent on qualifying purchases

For every 300 points earned, receive a $10 Reward on a future purchase

Member-only promotions and events

ELIGIBILITY

Buckles Guest Loyalty is limited to individuals only and one account per individual. Guest Loyalty is open to individuals who (i) are at least 13 years of age, (ii) are U.S. residents making a purchase within the U.S., (iii) provide and maintain a valid phone number and email address, and (iv) accept these Terms and Conditions. Guests between 13 years of age and the age of majority (as determined by state law) must obtain a parents or legal guardians consent to enroll in Guest Loyalty; acceptance of these Terms and Conditions affirms that a parent or legal guardian has provided such consent. Points may not be earned or redeemed on Buckle Teammates discounted purchases. Membership eligibility is subject to applicable law.

ENROLLMENT

Guests may enroll in Guest Loyalty at any participating Buckle store location or online. To enroll in Guest Loyalty, Guests must provide their first name, last name, email address, and phone number and accept these Terms and Conditions. Upon acceptance of these Terms and Conditions, the Guest becomes a Member of Guest Loyalty.

EARNING POINTS

Members earn 1 point for every $1 spent on a qualifying purchase(s). Qualifying purchases are defined as the purchase amount of each product in any in-store or online transaction, excluding sales tax, shipping charges, delivery charges, discounts, redemption of Guest Loyalty, and fees or other excluded charges. Points issued are rounded to the nearest 1-point increment. For example, a qualifying item that sells for $10.49 earns 10 points, whereas a qualifying item that sells for $10.50 earns 11 points. Each qualifying item purchased in a transaction is used to calculate points, rather than the total transaction amount.

Points are awarded upon redemption of Buckle Gift Cards, but not on the purchase of such gift cards. Points for layaway sales are awarded upon final payment for the respective layaway transaction. Points for online purchases are awarded when qualifying purchase(s) ships.

Points will be credited only to the account of the Guest Loyalty Member who makes the qualifying purchase. Points are only awarded on transactions where a Guest Loyalty account is identified at the time of purchase.

Points cannot be accumulated on purchases made prior to enrolling in Guest Loyalty. All points must be earned and redeemed as rewards according to these Terms and Conditions.

POINT REDEMPTION & REWARDS

For every 300 points earned, Members are eligible to receive a $10 reward, redeemable as a discount off the future purchase of any qualifying Buckle merchandise (each, a Reward). Rewards are available for use in-store. Rewards may not be redeemed in the same transaction in which they are earned. All Rewards will be calculated and issued by Buckle. Points will automatically be subtracted from the Members point balance upon redemption of a Reward. Any remaining balance of accrued points will be reflected in the Members point balance.

Multiple Rewards may be redeemed for qualifying purchases in a single transaction. However, all Rewards must be redeemed in increments of $10 and the amount of qualifying purchases must exceed the total number of Rewards redeemed. By way of example, if a Member has 650 points and makes a qualifying purchase of $12, the Member may only redeem 300 points for a Reward, which will be issued as a $10 discount against the purchase price.

To redeem Rewards in-store, Members must provide some sort of unique identifier (e.g. name, telephone number, or email address) at the time of purchase so that Buckle Teammates can verify their account balance. If there are enough points in the Members account to be eligible for a Reward, the Teammate will apply the appropriate number of Rewards at the point of sale at Members direction.

Rewards are combinable and can be used in conjunction with any other Buckle promotional or sale price offer, discount or coupon, not to exceed the qualifying merchandise total. Rewards will be applied as a prorated discount across the qualifying items purchased in a single transaction

Rewards may not be redeemed for certain charges, including but not limited to the following:

Payment on Buckle Credit Card

Purchase of Buckle Gift Cards

Payment on layaways

Insufficient funds charges

Alteration fees

Shipping charges

Watch repairs

Gift Wrapping

Paper gift certificates

POINT EXPIRATIONS

Points issued are valid for 56 weeks from the date of the qualifying purchase. Expired points are forfeited. An account in which all points have expired may be closed at Buckle's discretion.

RETURNS

Points earned on purchased items that are later returned will be deducted from a Members account. In the event that a Member returns merchandise that was partially or wholly paid for with a Reward(s) by such Member, the number of points attributed to the Reward redeemed for such merchandise will be added back to the Members account upon completion of the return transaction. Should returns create a negative balance in a Members account, future points earned and posted to the account will be applied to the negative balance.

TRANSFERABILITY & CASH VALUE

Points and Rewards are not transferable or combinable with other Members accounts unless specifically authorized by Buckle. Points and Rewards may not be combined among Members or conveyed by any means to anyone. Accrued points and/or Rewards do not constitute property of the Member. Rewards may only be used by the Member who earned them. Points and/or Rewards have no cash value, cannot be redeemed for cash and are void if sold, purchased, bartered, or exchanged for cash or other consideration, or if received or used in violation of these Terms and Conditions. No change/currency will be given for any unused portion of a Reward.

PROMOTIONS

Buckle reserves the right to make reward points and other promotional offers available to select Members based on purchase activity, geographic location, certain time periods, product categories, program participation, and/or information supplied by the Member. Buckle reserves the right to add, withdraw, amend, or otherwise change reward opportunities at any time at its sole discretion.

From time to time, Members may be eligible for sweepstakes, contests, or other similar promotions. Participation in such events shall be subject to the terms, conditions, and rules published at the time of such event and applicable laws.

GUEST LOYALTY TERMINATION

Members may cancel their Guest Loyalty membership at any time by contacting Guest Services at 1-800-607-9788. Cancellation may take 10 business days to finalize. Upon cancellation, membership will be deactivated and any accumulated points balance or available Rewards will be forfeited.

Buckle, in its sole discretion, has the right to terminate a Members membership at any time and for any reason without notice, including violating these Terms and Conditions or any other conduct detrimental to Buckle, as determined in Buckles sole discretion. In the event of a Members membership being terminated, the Member forfeits any balance of accumulated points, available Rewards, or any other account value.

COMMUNICATION

Account and Guest Loyalty program information may be obtained by contacting Guest Services via email at [email protected] or by phone at 1-800-607-9788.

Communications about Guest Loyalty, including any changes, point summaries, special promotional materials, and Reward notifications will be sent to the email address provided by the Member. Buckle assumes no responsibility for, and is not liable for, any unauthorized access by third parties to a Members account and/or account information.

As consideration for participation in Guest Loyalty, Members agree to receive transactional emails and other communication and updates from Buckle. If you request to be removed from Guest Loyalty communications, you will be unenrolled from the Guest Loyalty program.

Members are responsible for maintaining accurate and updated personal information regarding their account. Buckle will not be responsible for a failure of any Member to redeem a Reward.

MEMBER PRIVACY

The information Guests provide will be handled according to Buckles Privacy Policy. If a Guest is interested in learning more about Buckles privacy practices, please refer to the Privacy Policy at www.buckle.com/guest-services/privacy-security/privacy-security. RIGHT TO AMEND

Buckle reserves the right to amend, modify, or discontinue Guest Loyalty and these Terms and Conditions at any time and in any way in its sole discretion. If Buckle amends or modifies Guest Loyalty, notice of such amendment or modification will be provided on buckle.com and may also include an email to Members. Buckle may terminate Guest Loyalty at any time, which may result in the loss of accumulated points and Rewards and cancellation of all benefits and privileges associated with Guest Loyalty. Guest Loyalty is void where prohibited by law.

MISCELLANEOUS

Purchases and point accrual, as reflected in Buckles records, shall be deemed correct. Buckle reserves the right to determine the amount of Rewards to be awarded to a Member based on Buckle's internal records related to a Members account. Buckles internal records will control in the event of an inconsistency between the points accrued in a Members account as stated on any Members receipt or online and Buckle's internal records. Buckle reserves the right to make corrections at any time, in its sole discretion, to the dates or information contained in an account, including but not limited to calculations of points or Rewards.

Points and other benefits of Guest Loyalty may be taxable where required by applicable law. Guest Loyalty rules are void to the extent prohibited by applicable law.

Buckles logo and any other logos and taglines are the sole intellectual property of Buckle Brands, Inc.

Buckle will not be liable for any claims, actions, injury, loss or damage of any kind resulting from Guest Loyalty. UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, WILL BUCKLE, OR ANY OF ITS SUBSIDIARIES, AFFILIATES, DIRECTORS, OFFICERS, OR EMPLOYEES (COLLECTIVELY, THE BUCKLE PARTIES) BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES THAT RESULT FROM GUEST LOYALTY, EVEN IF THE BUCKLE PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BY PARTICIPATING IN GUEST LOYALTY, YOU RELEASE THE BUCKLE PARTIES AND ITS SERVICE PROVIDERS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, LOSSES, LIABILITIES, AND OTHER EXPENSES (INCLUDING, WITHOUT LIMITATION, ATTORNEYS FEES) RELATING TO YOUR GUEST LOYALTY MEMBERSHIP, USE OF REWARDS, AND YOUR AGREEMENT TO THESE TERMS AND CONDITIONS.

In consideration for participating in Guest Loyalty, Members agree (i) to waive the right to trial by jury and the ability to participate in a class action, and (ii) that any dispute with Buckle regarding Guest Loyalty will be resolved through negotiation with Buckle. If agreement cannot be reached through negotiation, resolution will be sought on an individual basis only through binding arbitration in the State of Nebraska and that the laws of Nebraska will govern the substantive resolution of the matter. No arbitration under these Terms and Conditions will be combined with any other arbitration. If for any reason a claim proceeds outside of binding arbitration, the laws of Nebraska will govern, and the claim will be instituted only in the federal and state courts located in Nebraska.

These Terms and Conditions represent the entire agreement between you and Buckle pertaining to your Guest Loyalty membership. No waiver of any of the provisions of these Terms and Conditions will be deemed or will constitute a waiver of any other provisions hereof, nor will waiver constitute a continuing waiver unless otherwise expressly provided. If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision will be severed from the remainder of these Terms and Conditions, which will otherwise remain in full force and effect.

Last Updated: April 11, 2019

Check your points balance online or on the app !

To move up tiers, you will need to increase your net purchases amount.

1To be a Buckle BLACK cardholder you will need to have $500 in net purchases for the calendar year.

2To be a Buckle EXCLUSIVE cardholder you will need to have $1000 in net purchases for the calendar year.

1Spend $500 January-December on qualifying purchases made with your Buckle credit card, minus returns, to upgrade to Buckle Black Card status. To maintain this status, a customer must spend $500 January-December on the Buckle credit card. Spend amount excludessales tax and shipping.2Spend $1000 January-December on qualifying purchases made with your Buckle credit card, minus returns, to upgrade to Buckle Exclusive Card status. To maintain this status, a customer must spend $1000 January - December on the Buckle credit card. Spend amount excludessales tax and shipping.

Buckle Credit Card Accounts are issued by Comenity Bank.

1You earn one point for every dollar in merchandise (excluding taxes and shipping) charged on your Buckle Card. For every 300 points accumulated, during each of the following periods, you will receive a $10 merchandise certificate on future purchases made on or before the following expiration dates.

B-REWARDS SCHEDULE

Earn Points

Card Issued

Jan. 1-April 30

May

May. 1 - Aug. 31

September

Sept. 1 - Dec. 31

January

1Subject to credit approval. Excludes sales tax and shipping. Offer is exclusive to Buckle credit card holders enrolled in the B-Rewards program. Account must be in good standing.

Buckle Credit Card Accounts are issued by Comenity Bank.

1Please allow up to 10 days to receive your account information once you have completed the application.

Buckle Credit Card Accounts are issued by Comenity Bank.

1Yes! Contact us at [email protected] or (800) 607-9788 and we can assist you with placing an order.

Buckle Credit Card Accounts are issued by Comenity Bank.

1You must have made a purchase within the last 18 months and be in good standing to receive the Birthday Reward.

2Your account must be active 30 days prior to the month of your birthday.

A valid email address is required for Classic cardholders to receive the Birthday Reward. To update your email address, sign into your account or call 1-888-427-7786 (TDD/TTY: 1-800-695-1788).

1Must have an active account 30 days prior to the month of birthday. Valid one time only. Duplicate offers will not be accepted. Must make a purchase within the last 18 months and be in good standing. Must have valid email address and U.S. mailing address. Accounts that opened 30 days prior to the month of birthday will receive the offer in birthday month. Account mustnot be in default.2Subject to credit approval. Excludes sales tax and shipping. Offer is exclusive to Buckle credit card holders enrolled in the B-Rewards program. Account must be in good standing.

Buckle Credit Card Accounts are issued by Comenity Bank.