Altice USA – It has taken 3+ months since I was approved for serviceability by Suddenlink. I have yet to get the service connected. I have had calls (which I initiated) to over 2 dozen contacts (customer service, on-line sales, 3rd party contractors, the corporate customer experience escalation group). Nothing!

Altice USA is an American cable television provider/multiple system operator based in New York City. read more

It has taken 3+ months since I was approved for serviceability by Suddenlink. I have yet to get the service connected. I have had calls (which I initiated) to over 2 dozen contacts (customer service, on-line sales, 3rd party contractors, the corporate customer experience escalation group). Nothing!

What are some of the best things about your team?

Everyone is ready to help, and share the load.
Team review

Briefly describe your overall experience at your company

it became terribly overall disheartening.
Review from Customer Support Dept

What needs to change to make the company culture better?

Create a Better work environment
Environment review from Customer Support Dept

What does the leadership team need to get better at?

Not outsourcing the wonderful staff
Leadership review

What does the leadership team need to get better at?

Giving information to team sooner.
Leadership review from Sales Dept

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