Calm FAQs

If you're not able to find an answer to your question here, please click here or use the button at the top right of the Help Center to submit a request. If you have any trouble with that form, you can also email us directly [email protected]!

To change the background scene, tap the "More" button in the bottom right corner of the Calm app home screen and then tap "Scenes" to access our "Scenes" menu.

In the Scenesmenu, you will see our background scene options. Simply scroll through the scene options provided and tap any that you would like to download. Once you've downloaded a new scene, swipe left or right on the home screen image to change your current scene.

You may also adjust the Play sounds outside of app option by tapping the duration selector (such '30 min') and choosing how long you'd like a scene to play. This determines how long the scene will play once you exit the app, so if you select the '0 min' option, the sounds will not play outside of the app at all after you exit. If you start a session with a duration above 0 min selected, then, when your session ends, the scene will play for the duration you choose. For example, if you choose '1 hour' and then listen to a Sleep Story, the scene sounds will continue to play for 1 hour after the story ends.

You can also adjust the volume of the background sounds in the "Scenes" menu. To do so, slide the Scene Volume bar left and right to whatever level you prefer. If you do not wish to have any scene sounds in the app, you can move the slider all the way to the left or choose one of our two scenes that do not include any sound (Silent Earth and Silent Clouds).

Please note that your selected scene will only accompany meditation sessions and does not play in the background of our Sleep Stories.

Our refund process depends on where you purchased your subscription.

Calm.com website & Google Play Store: Please reach out to us here for assistance. Foryearly subscription purchases made through the calm.com website or the Google PlayStore, we are usually able to accommodate refund requests made within 30 days of your purchase.Lifetime subscription and gift card purchases are not eligible for a refund.

iTunes App Store:Apple handles all billing for in-app purchases made on iOS devices. Customers who subscribed to Calm through iTunes will need to reach out to Apple directly with any refund requests. They are typically able to honor all refund requests within 30 days of the purchase date (but it's at their discretion). You can contact iTunes Customer Support directly at https://getsupport.apple.com/.

Full Terms & Conditions for Calm subscription purchases can be found here.

In the Calm app and on our website, there is a "Manage Subscription" option in "Settings" viewable for subscribers with information about your subscription.If you do not see a "Manage Subscription" option in "Settings" in the app or website, this means there is currently no subscription active on the account you are logged in with.

In the Calm app:

"Settings" can be accessed by first, tapping the "More" button in the bottom right corner of your home screen. Next, choose the "Settings" option. "Manage Subscription" will be first in the list of options within "Settings".

On our website:

Subscription settings can be accessed here.

Additionally, subscribed accounts will have everything unlocked in the app. If you see a lock icon next to the Daily Calm on your app home screen, or next to any of the other content in the app, this means there is no subscription active on your Calm account.

If you believe you have purchased a subscription but are not seeing it active on your account, please click here or use the button at the top right of the Help Center to submit a request to our support team. We'd be happy to help!

If your subscription is active, you can go to "Settings" and tap "Manage Subscription" to view details about your subscription status. On the website, please go to 'Manage Subscription' on the profile page. If you purchased your subscription through iTunes or Google Play, you can follow the link on that page toview further information about how much you will be charged, and whether or not you've already turned auto-renewal off.

We do not currently have a way to reset the progress on our sequential programs (such as the 7 Days of Calm), and we apologize for the inconvenience. We recognize this is a much-needed feature, and hope to make it available soon.

In the meantime, you can track your progress when repeating a program by checking your Session History to see which session was most recently completed. You can access your Session History by, first, tapping the "More" button in the bottom right corner of your Calm app and then tapping "Profile." On your profile, tap "Calendar & History" to display your session history.

The background sounds of the Calm app will play any time you have the app open. To disable this, first, tap the "More" button in the bottom right corner of the Calm app, and then tap "Scenes" to access our "Scenes" menu. You will see an option that says "Play sounds outside the app" at the bottom of this screen. Click the amount of time on the right and update it to "0 minutes." The sounds will now stop when you exit the app.

If you would prefer, we also have a couple of silent scene options. If you would like to never have background sounds, set your scene to Silent Earth or Silent Clouds.

If you are no longer interested in using Calm, please submit a "delete account" request here and include the email address of the account you would like to have deleted from our system.

When a Calm account is deleted, the data associated with the account are anonymized and all personal details are removed from Calm.

Please note that account deletions are permanent and cannot be reversed. When an account is deleted, the complete session history and all saved sessions are deleted.

The first thing to do is make sure you are signed in to your Calm account and that your Calm app is updated to the latest version.If you are already logged in, log out and hard-quit the app, then re-open it and log back in.

If you purchased your subscription via iTunes in the app:

Log into your Calm account

Tap the "More" button in the bottom right corner

Tap "Settings"

Tap "Restore Purchase" to sync your iTunes receipt with your Calm account.

If you purchased your subscription via Google Play in the app,check that you can see the subscription listed under your subscriptions in the Google Play Store app. Then go back to the Calm app and tap a locked session. This should automatically sync your receipt. If not, you will see a purchase screen instead - please contact us if this happens so we can help you sync your subscription.

If you purchased your subscription directly through our website, please check that you are logged in with the same email address that you used to complete your purchase.

If you’re still locked out, please click here or use the button at the top right of the Help Center to submit a request, and include a copy of your receipt as an attachment. If you have any trouble with that form, you can also email us directly [email protected].

We highly recommend giving Calm a try if you need help falling asleep. Our content includes meditation, stories, music tracks, and nature sounds that are designed to help you fall asleep to them. Below you will find our recommended app settings for using the app as you fall asleep based on the type of content you enjoy (click here for sleep content recommendations):

Music:

If you would like to listen to a music selection as you are falling asleep, we recommend using the Music sleep timer. After starting a music track, tap the player bar at the bottom of the screen. Next, tap the clock icon just above the pause button and select the amount of time you would like for music to play. The Calm app will close when the music timer ends. By using the autoplay settings, you can choose whether the same song loops or the next song in the playlist will play.

Meditations or Sleep Stories:

If you would like to listen to a meditation or sleep story as you are falling asleep,you'll want to adjust thePlay sounds outside of appsetting. This setting controls the amount oftime that your chosen scene will continue playing after your meditation has ended. To edit this setting, tap the "More" button in the bottom right corner of your home screen, then tap "Scenes."Here,you'll see thePlay sounds outside of appsetting option listed at the bottom of the Scenes menu. For more detailed instructions, see our help article on the scene settings here.

Scenes only:

If you'd like to just listen to a "Scene," simply set the Play sounds outside the app settingto the amount of time you would like for them to play, and then turn your screen off. The background sounds will continue to play until the timer ends. For more detailed instructions, see our help article on the scene settings here.

For any of our programs, please do be sure to lock your phone screen after beginning your session. This will help to conserve your phone's battery as the session plays.

Calm is a wonderful world of stories, music, and meditations to help you find a better night's sleep.

Adding meditation to your nighttime routine can help you transition from the fast-paced world we live in, to a peaceful state conducive to falling asleep quickly. Our meditations designed to help you fall asleep can be found in the "Sleep" category of the "Meditate" menu.

Our Sleep Stories are our most popular addition to a bedtime routine. We recommend starting with Stephen Fry narrating Blue Gold, a story about lavender. Simply tap "Sleep" at the bottom of your Calm app to find our full list of Sleep Stories.

Lastly, we have a wide variety of sleep music to lull you to sleep. This list can be found in the"Sleep"category of the "Music"menu.

Calm's Blog also includes a few articles on setting yourself and your bedroom up for a successful night's sleep:

https://blog.calm.com/relax/5-ways-to-improve-your-sleep-with-mindfulness-practices

https://blog.calm.com/relax/6-ideas-for-a-sleep-friendly-bedroom-for-a-sound-nights-sleep

https://blog.calm.com/relax/3-key-ingredients-for-good-sleep

For tips on the best Calm app settings for sleep, please click here.

Feb 4, 2020 at 9:30am -This issue is now resolved and the password reset feature is working properly again.

Feb 4, 2020 at 8:30am -The password reset feature of the Calm app and website are currently broken. Our engineering team is working hard to get this resolved asap. Please check back here for updates.

Updated 1/29/2020

We are aware that some iOS users are unable to open the Calm app on iPhones or iPads or their app is crashing while navigating the pages.

To resolve this issue, please delete and reinstall your Calm app. When doing so, please makesure your device is on a solid wifi connection. In case you need it, here are instructions on how to delete an app on an iOS device.

Please note, if you have not yet created a Calm account, you'll want to do so before deleting, to ensure your data is not lost.

Please contact us if you continue to experience errors after trying the steps above, and thank you for your patience! We hope to soon have a fix out to prevent this from happening. We will post an update here once the issue has been fully resolved.

In March 2018, we launched CalmHealth,a new initiative under which we offer mindfulness, meditation and sleep tools to healthcare practitioners and their clients.

If you are a healthcare practitioner, you can get started by filling out an application at www.calm.com/health. Once approved, you will receive a welcome email with more information!

As a healthcare practitioner, you will receive a one-year Calm subscription, shareable resources on the benefits of mindfulness and meditation and a one-month premium trial to share with your clients. We encourage psychologists, psychotherapists, counselors, doctors, nurses, occupational therapists, social workers and other healthcare practitioners who work directly with clients to apply for the program.

Before switching to a new device, you'll want to make sure you have already created a Calm account to ensure no data is lost. Once you've created a Calm account on your old phone, any session history or subscription information on that device will become synced to your Calm account so you can access it from other devices by simply logging in to that account.

Switching from Android to iOS

If your Calm subscription was purchased through your Google Play account, you will need to cancel your current Calm subscription within your Google Play account because your new phone no longer has Google Play on it. To do this, head to the Google Play Store website, click 'Account' in the left-hand menu and scroll down to the Subscriptions section. If you have any trouble, please see this support article for more details: https://support.google.com/googleplay/answer/7018481

Switching from iOS to Android

If your Calm subscription was purchased through your iTunes account, you will need to cancel your current Calm subscription within your iTunes account because your new phone no longer has iTunes on it. You can do so through iTunes on another device or by contacting Apple directly at https://getsupport.apple.com/.

Once your subscription expires, you'll need to renew on your new device in order to keep enjoying Calm Premium.

The Calm app is free to download, and you will not incur any charges from simply downloading it or creating a Calm account.If you believe you have activated a free 7 Day Trial or have already been charged and would like to check your subscription status, please visit our Subscription Help section.

Calm is an app for sleep, relaxation, and mindfulness meditation, built to help you feel calm in a natural way that’s in tune with your body’s innate ability to switch from ‘ready for action’ to ‘resting’. If you’re new to meditation, Day 1 of our "7 Days of Calm" program is a great place to start! If you’re just exploring, tap the "More" button in the bottom right corner of the app's home screen and then tap "Scenes" to see all of our background scenes and enjoy relaxing nature sounds.

If you wish to subscribe to our full library guided meditation programs, Sleep Stories, Music, and Masterclasses that are regularly updated, you can subscribe to Calm Premium on anannual basis. More information on our pricing is available at https://www.calm.com/freetrial/plans.

We are a small support team made up of people who love answering questions, solving problems, and guiding you through the Calm app and website.

If you need support, please contact us byfilling out our support request form here and we'll follow up with you via email asap!

We believe email is the most effective way for us to assist you because...

We can provide you step-by-step guides as well as links to guide you in the right direction.

We frequently ask you tosend us screenshots to help us see what you’re seeing.

We usually need your email address to answer your questions.

We can get to the bottom of your questions and investigate on your account without putting you on hold.

We want to ensure nothing gets lost in translation ifwe need to escalate yourissue.

We look forward to hearing from you!

After upgrading to a lifetime subscription membership, please confirm that the auto-renewal of your yearly subscription has been canceled by following the directions below.

Subscribed via iTunes:

If your yearly subscription was purchased through iTunes, you will need to cancel your current subscription's auto-renewal within your iTunes account settings to ensure you are not charged again.

1. Click here to be redirected to your iTunes subscription settings.

2. Select theSubscriptionsoption and view your Calm subscription.

3. Once there, you should see the Calm subscription listed.If the trial or subscription has been canceled, you will see the expiration date listed. If it has not been cancelled yet, you'll see the renewal date, along with the price you'll be charged at and a "Cancel Subscription" button.

If you get stuck, you can see more details in Apple's support article here.

Subscribed viaGoogle Play:

If your yearly subscription was purchased through Google Play, you will need to cancel your current subscription's auto-renewal within your Google Play account settings to ensure you are not charged again.

1. Click here to be redirected to your Google Play subscription settings.

2. Select theSubscriptionsoption and view your Calm subscription.

3.If it has been canceled, you will see the expiration date listed. If it has not been canceled yet, you'll see the renewal date, along with the price you'll be charged at and an option to cancel.

If you get stuck, you can see more details in Google Play's support article here.

Subscribed via Calm's Website:

If you have a yearly subscription purchased directly through Calm.com, you do not need to cancel your current subscription. Purchasing a lifetime subscription will automatically extend your current subscription for life! After making your lifetime purchase, you will not incur any further charges for using Calm.

*The cost of a previously purchased subscription cannot be applied toward the lifetime upgrade.

**As long as you are logged into your existing Calm account when you make your lifetime purchase, all of your mindfulness history and statistics will carry over to your lifetime subscription.

Autoplay allows the user to listen to set our music tracks to play continuously by either automatically repeating the current track or automatically moving to the next track in the list.

To use this feature, simply start a track and look for the autoplay icon to the left of the rewind control in the session player. Tap this icon to switch between auto-playingall Music tracks, auto-playing the current track on loop, and disabling autoplay.

- If autoplay is disabled, there will be a grey circle icon with a grey slash through it. This means the app will stop playing music at the end of the current track

- If autoplay for all tracks is enabled, there will be a green loop arrow icon. This means the app will continue to play tracks from the "Music" menu until you decide to stop it

- If autoplay for the current track is enabled, you will see the same green loop icon with a '1' in the center to indicate a single track. This means the app will play the current song on loop until you decide to stop it

To switch between autoplay options, simply tap the icon until it indicates the desired setting.

Please note this feature is only available for tracks played through the "Music" menu at this time.

You can cancel your Calm subscription’s auto-renewal at any time by following the steps below, and you will continue to have access to the premium content until the subscription's expiration date.

Steps to end subscription auto-renewal from your Samsung Health app:

Open your Calm app within Samsung Health

Tap the three dots in the upper right corner of the screen

Choose 'Subscription' from the menu

Follow the instructions here for canceling your subscription.

If you have any trouble with this, please write to us at [email protected] for further assistance.

We have decided to close the application for our Calm Schools Initiative for the time being, in order to improve the program and implement exciting enhancements.

If you believe you applied for Calm Schools prior to Sept 1st, 2019 and did not hear back from us by, please write to our support team and we will be happy to assist!

Once you activate a free trial through iTunes, you will need to cancel before the end of the trial period to avoid being charged for the annual subscription.

Please note:Calm is not able to cancel a free trial on your behalf.

You can cancel through the iTunes account settings on your iPhone or iPad, or in desktop iTunes on a computer. Please see these instructions for cancelling through your mobile device Settings:

1. On your iPhone or iPad, go to Settings

2. Scroll down and select "iTunes & App Store"

3. On the screen that appears, tap your Apple ID listed at the top.

4. In the pop-up modal that shows, tap "View Apple ID", and sign in if requested to do so.

5. This brings you to an Account Settings page, where you can scroll down to a "Subscriptions" option. Tap "Subscriptions" and select the Calm free trial from your list of subscriptions.

If you do not see Calm listed, you are using the free version of Calm and have not activated a subscription trial.

6. On the Calm subscription screen, tap the "Cancel Subscription" button.

7. If you do not see the "Cancel Subscription" button, this means it has already been cancelled. Once the free trial has been cancelled, you will no longer see a cancel button. Instead, you will see an "Expires [date]" listed in the subscription description in the Your Subscription section on that page, with renewal options below.

If you prefer, you can also access these subscription settings through the Calm app "Manage Subscription" page. Tap the More button in the bottom right corner of your home screen and tap "Settings". In Settings, please tap "Manage Subscription" and on the page that appears, tap the word 'here' to be re-directed to your phone's Subscription settings, where you can follow steps 5-7 above.

If you have any trouble with that, please see this support article from Apple for details on how to manage a subscription: http://support.apple.com/kb/ht4098

If you have been charged for a subscription and no longer wish to use Calm, you can request a refund from Apple. Please note, you will need to work with Apple directly, as Calm is not able to manage in-app purchases or offer refunds on their behalf.You can contact iTunes Customer Support directly at https://getsupport.apple.com/.

To adjust the volume of the scene sounds, head to your "Scenes" settings by tapping the "More" button located in the bottom right-hand corner of the homepage. Here, adjust the "Scene Volume" slider to the desired level.

During a session, you can also adjust the volume of the scene sounds independent of the narration by doing the following:

When a session starts, tap the screen and a mixer icon will appear at the bottom left of the window. Tap that icon tobring up the "Scene Volume" slider. Move the slider to the left to decrease the background sound volume, or slide it to the right to increase the background sounds.

If you do not wish to have any background sounds during your session, we recommend using the Silent Clouds or Silent Earth background, as these two scenes are both silent.

Once you activate a free trial through the Google Play store, you will need to cancel at least 24 hours before the trial ends to avoid being charged for the annual subscription.

Please note, you will need to cancel through the Google Play store settings on your device.

1. Open the Google Play store app on a mobile Android phone or tablet

2. Tap the menu button in the top left corner of the Google Play store app (3 horizontal lines)

3. In the side menu that appears, tap the Subscriptions option.

4. Tap the Calm free trial subscription that is listed there.

If you do not see Calm listed, this means you do not have a free trial activated on this Google Play account.

5. Tap the 'Cancel subscription' option and follow the on-screen instructions to confirm cancellation.

You can also access your Google Play subscription settings by tapping the link on the "Manage Subscription" screen in the Calm app. To access this screen, tap the "More" button in the bottom right corner of your Calm home screen and then tap "Profile". Next, choose the "Settings" option. In Settings, tap "Manage Subscription" to view your subscription details and access the link to your Google Play settings.

If you run into any trouble, this Google Play help article includes additional details for cancelling your free trial.

All of our teachings are universal and non-religious.

Calm meditation sessions are based on mindfulness meditation principles. Mindfulness is the practice of paying attention to our thoughts, emotions, and experiences without judgment. Some of our sessions introduce specific practices that lie within the umbrella of mindfulness, such as Vipassana and Loving-Kindness - practices to develop awareness and equanimity.

Sleep Stories are designed to help our users fall into a restful sleepwhile listening to a varietyof enjoyable stories about everything from the Sierra Nevada to magical waterfalls. Our stories help you transition from the hustle and bustle of daily life to the Calm of the evening. We even have a nap category if you're looking for a quick rest.

We offer a variety of categories including "Fiction," "Nature," and "Music" with stories read by over 50 different narrators. We even have some stories that were created to induce ASMR (Autonomous sensory meridian response), a reaction that some people experience when exposed to certain auditory stimuli. You can read more about ASMR here.

Sleep Stories can be found in the "Sleep" section of the Calm app and website, and you can select from a variety of categories to find the story just right for lulling you to sleep!

We update the Sleep Stories section with a new piece of sleep content each week.

If you wish to cancel a free trial activated through the Calm website, please be sure to do so at least 24 hours before the free trial ends to prevent unwanted charges. You can cancel through your profile on the Calm website here, or by following the steps below to cancel in the app:

1. Tap the "More" button in the bottom right corner of the app home screen

2. Tap "Settings" in the More menu

3. Tap "Manage Subscription" in Settings

4. Tap "Cancel Subscription" to cancel your free trial

The Calm app can be downloaded from the iTunes App Store or Google Play store, and is compatible with most iOS (Apple) and Android mobile devices. If you have a smartphone or tablet that does not support one of these app stores, you can still access our full library of content through your mobile browser at calm.com. You can also access our full website from a computer at calm.com.

A limited Calm experience can also be accessed via Apple TV, Google Home, Sonos, Apple Watch, and Android Wear.

Apple devices with iOS 9 or below and Android devices with Android 5 and below may experience issues running Calm due to the limited amount of internal memory available. Please reach out to our support team here for more information on this.

Zen Mode is the way to listen and enjoy our background scenes without any buttons or widgets in the foreground of the image.

To use Calm in Zen Mode on your mobile device, head to your Calm app's home page and tap the background in a space without icons. This will remove all buttons and icons from your screen and allow you to view your scene without disruption.

If you'd like to use Zen Mode on your browser window, simply go to app.www.calm.com/meditate and select the scene you'd like to view from the "Scenes" menu. Back on the home page, click in the background space to remove all icons.

You can unsubscribe from our email list by scrolling to the bottom of a Calm email and clicking the link that says “Unsubscribe.” Having trouble? Send us a message and we’ll unsubscribe you.

You purchase an annual subscription which begins with a 1-week free trial here.On that page, you can also purchase a lifetime subscription.

You can also start a free trial and make an in-app subscription purchase through iTunes or Google Play by tapping one of the locked meditations in the app. After completing the free trial of Calm Premium, you will be charged for an annual subscription.

If you would like to purchase a 1-year subscription as a gift for a friend, please do so here.

Please note: We are not able to modify or directly refund subscription purchases made via Apple's AppStore.

You can access your subscription informationthrough the "Manage Subscription" page in your Calm app. To find this page in the app, tap the 'More' button in the bottom right corner of your home screen. Next, choose the "Settings" option and tap "Manage Subscription" to view details about your subscription status.

This page will tell you when your trial or subscription began as well as include a link to cancel your automatic renewal. For further details about trials and subscriptions through iTunes or Google Play, please see the information below.

If you signed up through iTunes:

You can check the status of your trial or subscription through the iTunes account settings on your device. Please see these instructions for canceling through your mobile device Settings:

On your iPhone or iPad, open Settings

SelectiTunes & App Store

Tap your Apple ID at the top of the screen and then tap View Apple ID.Sign in if requested to do so

This brings you to an Account Settings page, where you can select the Subscriptions option and view your Calm subscription.

Once there, you should see the Calm subscription listed. If the trial or subscription has been canceled, you will see the expiration date listed. If it has not been cancelled yet, you'll see the renewal date, along with the price you'll be charged at and a "Cancel Subscription" button.

If you signed up through Google Play:

You can check the status of your subscription through the Google Play account on your device. Please see these steps for canceling through your mobile device:

Open the Google Play store app.

Tap the hamburger icon in the upper right-hand corner.

Tap 'Subscriptions'

Tap your Calm subscription - if you do not see Calm listed here, then you have not activated a Calm subscription or free trial.

If it has been canceled, you will see the expiration date listed. If it has not been cancelled yet, you'll see the renewal date, along with the price you'll be charged at and an option to cancel.

If you were charged for Calm by Apple iTunes after purchasing a subscription within the Calm app on an iPhone or iPad and would like a refund, you must contact Apple directly, as they do not provide us with the ability to process refunds.Only Apple can process refunds for purchases made through an Apple iTunes account.

You can contact Apple Customer Support directly at https://getsupport.apple.com/. When you get to this page, click "Billing & Subscriptions" followed by "Subscriptions & Purchases." Once here, you'll be given a variety of avenues through which you can contact Apple.

We also recommend that you cancel your subscription to prevent being charged again next cycle. To do so, you'll just need to turn off auto-renew within your phone's iTunes account settings. Calm is not able to manage this for you on our end, but the steps are easy and you can do it at any time. Please see this support article for details: http://support.apple.com/kb/ht4098

To reset your password, please click here and enter the email address associated with your account. After this, tap 'Forgot password' and you will receive an email with a link to reset your password momentarily. Please create a password that is 8 characters or more.

For security reasons, this link must be accessed within 90 minutes. After 90 minutes, the link will expire, but you can always request a new link through the steps above.

How much is a lifetime membership?

Lifetime membership to Calm is $399.99 and can be purchased here.

Can I apply the cost of previously purchased subscriptions toward my upgrade to a lifetime membership?

No, the cost of a previously purchased subscription cannot be applied toward the lifetime upgrade because it is already heavily discounted.

I purchased a lifetime membership. How do I access it?

Congrats! After purchasing, your account will automatically be unlocked with your lifetime access to Calm premium content.

Will my yearly subscription continue to auto-renew?

If your yearly subscription was purchased through iTunes or Google Play, you will need to cancel the auto-renewal of this subscription through the application store on your mobile device.

For iTunes, click here.

For Google Play, click here.

If your yearly subscription was purchased through Calm's website, we've already canceled your yearly subscription. :)

I have a meditation streak and my session history is very important! Will this be preserved after purchasing a lifetime membership?

As long as you are logged into your existing Calm account when you make your lifetime purchase, all of your mindfulness history and statistics will carry over to your lifetime subscription.

What if I change my mind? Will you refund my lifetime membership?

We do not offer refunds on lifetime memberships. Please carefully consider whether this purchase is right for you!

The Daily Calm is one of Calm's most popular features! Each day, we release an original Daily Calm session that users can stream from the Calm app. These are short 10-minute meditations that focus on different aspects of mindfulness and introduce new concepts for both beginner and advanced meditation students.

You can find the Daily Calm at the top of the home screen in the app and on our website at www.calm.com/meditate. You will need a Calm Premium subscription to access the Daily Calm, but free users can check out some of our most popular Daily Calm sessions under Daily Calm Highlights (in the Beginners category of the Meditate menu) on our website.

You can replay any previous Daily Calm sessions you have listened to through the "Calendar & History" page which can be found on your "Profile" in the Calm mobile app. For more details on how to do so, please navigate here.

You can absolutely access your Calm account across multiple devices, as well as on our website.

Once you create a Calm account on one device, simply make sure you're logged in with the same email address on your additional device(s).

iPhone or Android App:To create a profile or sign in on the Calm app, tap the "More" button, and then tap "Profile." On the Profile page, tap "Sign up or Login."

Website:You can sign in to your account on our website, at calm.com/login.

The Free Version

The free version of Calm includes timed meditation options (under 'Less Guidance' in the Meditate menu), Day 1 of all our multi-day meditation programs (such as 7 Days of Focus or 21 Days of Calm), our Breathe Bubble and our sleep story titled Blue Gold (in the Sleep menu).

The app also has a large number of free scenes you can select from to play nature sounds and/or music in the background, on both the guided and unguided meditation. Four scenes are pre-loaded in the app and can be switched by swiping right on your screen, and the remainder can be previewed and downloaded for free by, first, tapping on the 'More' icon in the bottom right corner of the Calm home screen and then selecting 'Scenes.'

If you complete the free trial and do not continue into a subscription, these free options will remain unlocked after the free trial ends. After completing the free trial, additional free options will be unlocked, including our Calm Music and 4 more sleep stories.

Calm Premium

Calm Premium unlocks our full library of meditations, stories, music, and other features. You can access everything through the Calm mobile app, available on iOS and Android. All of our content is available through our website at www.calm.com as well.

The premium subscription includes:

An original Daily Calm everyday

Hours of guided meditations covering sleep, anxiety, stress, gratitude and much more

Entire library of more than 120 Sleep Stories, with new stories added every week

Exclusive music tracks for Focus, Relaxation, and Sleep

Masterclasses featuring world-renowned mindfulness experts

For a more detailed description of Calm's content, please click here.

If you are interested in a subscription, click here to learn how to subscribe.

2/3/2020

We're aware that some users are experiencing a crash when they try to play our breathing exercises.

Our engineering team is currently investigating and we should have a fix implemented soon. In the meantime, you can use our Breathing exercise on your phone app or on our website at www.calm.com.

The Calm Apple Watch app includes a limited selection of Calm's content available to our subscribed users. For more information and details about downloading apps and using them on your watch, please see this Apple support article.

In order to add the Calm app to your Apple Watch, your watch will need to be on OS version 6 or later.

Available on the Calm Apple Watch App:

Mindful Walking

Breathe for Calm

Daily Calm

Breathe for Sleep

Breathe to Relax

Emergency Calm

Morning Stretch

Evening Stretch

Mindful Warm-up

Mindful Cool Down

Adding the Calm app to your Apple Watch Face:

The Calm app complication can be added to the Infograph and Modular Infograph faces on Series 4 watches. You can read more about how to add complications in this Apple support article.

Setting your Language in the app on your Apple Watch:

At the current moment, the language that is selected within the settings of your Apple Watch app will be the language available within the Calm app on your watch. Unfortunately, the language selected within your Calm app on your device does not dictate the language set on the app on your watch.

You can cancel your Calm subscription’s auto-renewal at any time by following the steps below, and you will continue to have access to the premium content until the subscription's expiration date.

Steps to end subscription auto-renewal from your Calm app:

Tap "More" in the bottom right corner of your Calm app

Choose "Settings" from the More menu

Select "Manage Subscription" and follow the instructions here for canceling your subscription.

For subscriptions purchased through Apple and Google Play, tap the word "here" on your Manage Subscription page to be redirected to your phone's subscription settings.

For more information, please follow the link associated with the type of subscription on your Calm account.

App Store Subscriptions (Apple iOS): http://support.apple.com/kb/ht4098

Google Play Subscriptions (Android): https://support.google.com/googleplay/answer/7018481

Web Subscriptions (directly through the Calm website): https://www.calm.com/profile/manage-subscription

Calm’s mission is to make the world happier and healthier.

Calm is a meditation, sleep and relaxation app, available in both the App Store and Google Play store. We arededicated to introducing our world-wide Calm Community to the amazing benefits of mindfulness.

Launched in 2012 by Alex Tew and Michael Acton Smith, Calmwas named by Apple as the 2017 iPhone App of the Year; by Google Play as an “Editors' Choice” in 2018; and found by a major study of 200,000 iPhone users to be “the world’s happiest app” the single app that left users feeling happiest from spending time on it.

Calm creates unique audio content that strengthens mental fitness and tackles some of the biggest mental health challenges of today: stress, anxiety, insomnia, and depression.The most popular feature on Calm is a 10-minute meditation called, 'The Daily Calm,' that explores a fresh mindful theme and inspiring concept each day.Calm also contains some 100 Sleep Stories (bed-time stories for grown-ups), plus sleep music, meditation lessons, nature sounds, Calm Masterclasses delivered by world experts, and more.

The Calm app is free to download and some free content is available, but a paid subscription to Calm Premium unlocks access to Calm's entire content library.

The heart of Calm is digital but Calm is also expanding offline in various ways that bring more peace, clarity, and perspective into people’s busy lives. It has partnered with Penguin to publish the Calm Book ; developed a natural sleep aid called Sleep Mist and has plans for so much more.

If you'd like to share a Calm subscription with a friend or family member, you can purchase a 1-year gift card here.

Simply select the quantity you wish to purchase and enter your email and payment details. Please be sure to use your own email address, as this is where the receipt will be sent.

Click "Purchase Gift" to complete the purchase. You'll know the purchase was successful when you see "Success" on the screen.

Right below this, you'll see a blue button where you can download PDF(s) of the gift card(s) you purchased. Each gift card PDF has a unique code and can only be used one time. You can either print the PDF to give as a physical gift, or you can attach it to an email to send it virtually.

You can also download the PDF by clicking on the green download button in the confirmation email you will receive for the purchase.

Note: To redeem/activate the gift, recipients must go to www.calm.com/redeem to enter their code. This is not done within the Calm app, only on the website.

The subscription is active for 12 months from the date it is redeemed online, not the date it was purchased. The gift codes do not expire, so they can be redeemed anytime.

We accept most major credit and debit cards through our website.

We are not able to accept payment via PayPal, Apple Pay, or Google Pay on our website at this time.

Please note, our billing system requires the billing zip code to match that of the card issuing country.

Welcome to Calm and congratulations on taking this step towards a healthier you!

If you have come to Calm to learn mindfulness meditation, we recommend beginning with the 7 Days of Calm, our introductory program that offers the basics of meditation, and then move on to the 21 Days of Calm. With that foundation, you can explore our library of sessions and programs, which address themes such as sleep, focus, and gratitude. You can also find some meditation and mindfulness tips on the Calm Blog.

Our most popular feature is the Daily Calm. Thousands of people around the world start their day with these 10-minute sessions, each of which explores a fresh topic or theme. It’s a great way to develop a regular practice.

Also, we suggest cutting down on potential distractions during meditation by using headphones and switching your phone to airplane mode / do not disturb mode before pressing ‘play’.

If you have come to Calm to improve your sleep, we have a collection of over 100 Sleep Stories to help you drift off to restful sleep, ranging from classic literature tonature essays, children's tales, scientific articles, and more. We update our Sleep Stories selection with new options to listen to every week. We also have a collection of soothing Sleep Music.

You can learn more about getting started with Calm on our blog here.

Most importantly, when you open your Calm app, bring your curiosity, a non-judgemental mind, and an open heart.

Subscriptions are billed to the payment method provided when the subscription is activated and are set to automatically renew at the end of each billing period, either monthly or annually.

Our annual subscriptions are billed as one up-front payment for the full year at the time of subscribing.

If youpurchase a lifetime subscription, you will be charged a single payment at the time of purchase. The full Calm library will then become permanently unlocked on your Calm account.

If you made an in-app purchase through our iOS app, you will be charged with the primary payment method on your iTunes account.

If you made an in-app purchase through our Android app, you will be charged with the primary payment method on your Google Play account.

If you made a subscription purchase directly through our website, you will be charged with the payment method you entered at the time of purchase. If you are unsure about this, please contact our support team here.

For information on how to check the auto-renewing status of your current subscription, please navigate here.

A Calm guest pass grants access to Premium subscription content for 30 days.To activate the 30-day free trial, the guest pass recipient must follow the link they receive on a computer, create a Calm account and enter payment information (you will not be charged for the guest pass). The free trial will automatically renew into a yearly subscription at the end of the 30-day period. Autorenewal on the free trial can be canceled at any time.

Sending a guest pass

To send a guest pass, tap the gift icon in the upper right corner of your home screen. You can send the link on that page to share a guest pass. You can share a guest pass link with as many people as you would like via social media, direct messaging, or email. Once 5 people in your network have followed your link and redeemed a guest pass from you, there will be a notice in the app to wait until the next month to receive a new guest pass link.

Using a guest pass

If you receive a guest pass, follow the guest pass link shared with you in a web browser on a desktop computer to activate your 30-day free trial. If you find that you have been directed to a 7-day free trial offer, please re-open the link in your web browser so that it does not open our app instead. Log in or create a Calm account and enter your payment details on the page the link directs you to, and the free trial will be active. If you do not wish to be charged at the end of the 30-day free trial, please be sure to cancel auto-renewal on the guest pass before the end of the 30 days. You can cancel on the "Manage Subscription" screen in "Settings," under the "More" menu in the app or on our website here.

If possible, breathe in and out through your nose. Breathing through your nose slows the flow of the breath, allowing for a longer window of time for maximum oxygen absorption. If that’s difficult or uncomfortable because of health issues, you can breathe in and out through your mouth. This will not negatively impact your meditation experience.

With mindfulness meditation, the goal is to bring awareness to the present moment by focusing on the body's natural breathing pattern. If you find it difficult to notice the sensations of breathing, you can try putting one hand on your belly to observe the rise and fall of your abdomen. Some sessions may ask you to count your breath, take slow deep breaths, or notice the pause between your inhale and exhale. All of these techniques are tools to help you maintain focus on the breath, like training wheels when you’re learning to ride a bike. For different people, some techniques are more helpful than others, so experiment and see what works best for you. No matter the technique, the goal is the same: to center you in the present moment with relaxed and focused attention.

Apple does not allow sharing for any in-app purchases or subscriptions. As such, Calm subscriptions are not eligible for Family Sharing. You can read more about Apple's policy here: https://support.apple.com/en-us/HT203046

Because the Calm app itself is added to the Family library of apps once it's downloaded by a family member, it is considered a 'Family Sharing' app, which is why the App Store details state that. However, in-app purchases, including subscriptions, are not shared.

If you are interested in sharing Calm with your family, please reach out to our support team here to discuss other pricing options.

You can access all of our past Daily Calm quote images through our social media pages:

www.facebook.com/calm

www.instagram.com/calm

www.twitter.com/calm

www.pinterest.com/calm/daily-calm/

First, try using the pull-to-refresh feature on the Calm app's home screen. To do so, open the home screen and drag your finger down the page. A loading icon will appear that will refresh the Daily Calm.

If this does not work for you, please hard-quitthe Calm app, ensure that you are connected to a strong WiFi or data signal, and then re-launch the app. This will force the Daily Calm to refresh. For instructions on how to hard-quit an app, click here.

If these steps do not work for you, please log out and back in to your account to sync the meditation.If you continue to have this trouble, please write to our support team here.