CBT Nuggets FAQs

Virtual labs are a great way to supplement your CBT Nuggets training becausethey provide hands-on practice in a virtual environment.

View a list of courses that include virtual labs

View the Connectivity Requirements for virtual labs

We offer two lab clients from Learn on Demand Systems. All labs can be run in the Windows Client ("holLaunchPad Online"), while most can be run in the Web Client.

Learn how to use CBT Nuggets' virtual labs in this video:

You can learn anytime, anywhere on the CBT Nuggets app, which is available for Android, iOS, Kindle Fire and most Windows devices. We also offer an Apple TV app, which is compatible with the 4th generation Apple TV and newer. TheCBT Nuggets app is available from your device's app store.

Getting started with the app

To get started, download the CBT Nuggets app from your device's app store. Onceyou'vedownloaded the app and installed it on your mobile device, sign in with the same credentials you use to sign in to the CBT Nuggets website, and start training.

Downloading videos for offline training

With our mobile app, you can view training offline with no connection to the Internet. This feature is available with all streaming subscriptions. You can downloadas many videos as yourdevice canhold. Once downloaded, the videos are available offline for 30 days or until your subscription expires.

Note: If a course is scheduled to be retired, it will be available for download until 30 days before retirement. For those last 30 days, the course will no longer be available for download, but you can still watch it online.

Watch trainer Simona Millhamdemonstrate the app's offline training options in this video:

To download videos for offline viewing:

In the app, go to the desired course.

Tap the More Options menu () located to the right of the video title that you want to download.

Tap the Download option. A blue progress icon will appear to the left of the video title when the video begins downloading. Once the download is completed, the blue progress circle will turn solid green.

After a video has downloaded, you can watch it from the course detail page or by going to the Downloads section in the app.

To managedownloaded videos:

In the app, tap the Menu icon located in the upper left corner of the screen. Or, swipe your screen to the right to display the main menu.

Tap the Downloads section.

To play or remove videos, tap the More Options menu () on the right. (If a video in your queue is still downloading, the blue progress icon will appear to the left of the video title.).

Downloading videos using cellular data instead of Wi-Fi

To avoid data overage fees, we strongly recommend that you use a Wi-Fi connection to download videos. For that reason, the app's download preference is automatically set to use Wi-Fi only. But, if you want to use cellular data, here's how:

Tap the Menu icon located in the upper left corner of the screen. Or swipe your screen to the right to display the main menu.

Tap the Gear icon next to your name.

Under Downloads, switch the Download on Wi-Fi Only toggle off.

Casting videos to a Google ChromeCast device

The CBT Nuggets app for Android devices includes the ability to cast to a Google ChromeCast device on the same network. When playing a video, look for the ChromeCast icon in the upper right corner of the video player window. Tap that icon, and choose the device you want to cast to.

System requirements for the app

Please refer to our System requirements article for operating systems and versions supported by the app. Additional requirements information is included on each app store page for the CBT Nuggets app. If you have questions, please contact Learner Support.

How to manage your CBT Nuggets subscription if you signed up through the iOS app

If you signed up for a subscription through the iOS app, your billing is managed by Apple instead of directly by CBT Nuggets. To renew or cancel your subscription, or change your payment method, youll need to go to your account in iTunes.

You can get to your iTunes account by signing in to the CBT Nuggets website and visiting the My Account > Subscription page. In the Payment section, click on Manage/Renew Your Subscription in iTunesto be taken to your iTunes account page.

If you would prefer to manage your subscription directly with CBT Nuggets, please contact Apple Support to cancel your CBT Nuggets subscription. Then, contact Learner Supportto reactivate your subscription with a new payment method.

If you have any questions, our Learner Support team will behappy to help!

CBT Nuggets accepts the following payment methods:

VISA

MasterCard

American Express

Discover

PayPal

Electronic bank wire transfers

Money orders

Cashier's checks

We also accept purchase orders from recognized businesses, upon approval, with a net 30-day payment term.

CBT Nuggets uses a PCI DSS-compliant third-party payment gateway provider. All payment information is encrypted at rest and in transit. CBT Nuggets will never ask for, nor should you ever send, your payment information over insecure channels such as chat or email.

When you sign up, you can use our secure webform to enter your payment details or contact Learner Support.

System and Browser Requirements

Visit our Systems Requirements page for a list of CBT Nuggets-supported operating systems, platforms, and browsers.

To see Kaplan'sonline testing system requirements, visit their Technical Requirements page.

List of errors and their solutions:

Error: Unable to find session cookie

Loading...please wait

Error: Unable to find session cookie

Chrome

Enterin your browser address field, and select the link toShow advanced settings.

UnderPrivacy selectContent Settings,and then click on theCookieslink.

Ensure that Block third-party cookies and site data is not selected

Under Allow, you can also try clicking onAddand enteringkaplanit.com

NOTE:After successfully launching a practice exam you can revert to your browser's previousCookie handling settings as thebrowser will save the exception for theKaplan IT Practice Exam site.

Firefox

From the FirefoxMenu, select Preferences.

Choose Privacy.

UnderHistoryselectFirefox will: Use Custom Settings for History.

Check the box forAccept cookies from sites.

SetAccept third-party cookies:toAlways.

SetKeep until: they expire.

NOTE:After successfully launching a practice exam you can revert to your browser's previousCookie handling settings as thebrowser will save the exception for theKaplan IT Practice Exam site.

Safari

From the SafariMenu, select Preferences.

Click the Privacy tab.

Under Cookies and Website data:select Always allow

Note:After successfully launching a practice exam you can revert to your browser's previousCookie handling settings as thebrowser will save the exception for theKaplan IT Practice Exam site.

Loading...please wait

In most instances, this can be resolved by updating Flash. To verify if Flashis installed and up to date, please visit Adobe's Flash Player Help page.

If you are using Chrome, Flash may need to be enabled before you can use it. To enable Flash:

Open a new tab, and go tochrome://settings/contentExceptions#plugins.

In theHostname Pattern field, enterkaplanit.com.

In the Behavior dropdown, make sure Allow is selected.

ClickDone.

Hosted on Slack, the CBT Nuggets Learner Community features channels on technologies, tech vendors, IT career advice, and more. The Learner Community provides a quick and easy way to connect with CBT Nuggets learners in real time. Whether youre studying for an IT certification or working through an on-the-job issue, get the answers you need.

The goals of the CBT Nuggets Learner Community are to create and connect devoted industry leaders, enable learners to create a resource library, and include learners in our company culture. As such, we have a few guidelines for content and conduct when interacting with others in the group.

Respect for Fellow Learners

We are fortunate to have a very diverse Learner Community, both in terms of technical expertise, opinions, lifestyle, and backgrounds. The following behavior will NOT be tolerated:

personal attacks

abusive or bullying comments

racially or ethnically offensive jokes

vulgar language

sexually explicit content

overtly violent content

slanderous comments

comments that infringe upon personal privacy or publicity rights

Any and all hate speech will be reported and removed. The posting member will be warned and potentially removed from the community at the sole discretion of the moderator or CBT Nuggets.

Our Learner Community should be approachable and fun, and we hope everyone will be committed to keeping it that way for all participants!

Don't Be a Spammer

While Learner Community members are free to post outside resources that may help others in their studies, we are a site built upon CBT Nuggets training. As such, we cannot allow the outright marketing and promotion of outside services. Specifically, CBT Nuggets expressly prohibits any marketing efforts or commercial activity engaged in through the community. We do not support, authorize, warrant, or endorse any such commercial or marketing activities. We reserve the right, in our sole discretion, to remove posts that do not contribute to the CBT Nuggets learning experience.

Further, it is expressly against these Community Guidelines to send any unsolicited communications outside of the Community forums to any Community members. Violation of this policy may lead to permanent removal from the Community.

Just Say No to Illegal Activities

Any use of the Learner Community to facilitate or organize criminal activity will not be condoned and will be reported to law enforcement if we have reason to believe there is a genuine risk. Thisincludes hacking, cracking, or distribution of counterfeit software.

Give credit where credit is due. If youre posting a quotation, images, or videos, please cite and link to the source. CBT Nuggets expressly prohibits any unauthorized or infringing use of any third partys intellectual property rights, including, but not limited to, infringement of third party copyright or trademark rights. Respect the rights of content creators and their content. Any community member that posts unauthorized content that infringes upon any third party intellectual property rights will be warned and potentially removed from the Community at the sole discretion of the moderator or CBT Nuggets.

Braindumps, posts that break exam non-disclosure agreements (or any other NDAs), and illegal free book portals will be immediately removed. Feel free to use CertGuard to help ensure the validity of a particular resource.

Terms of Use / Disclaimer

The CBT Nuggets Learner Community is a social learning community focused on the IT industry. Our purpose is to provide learning tools, training resources, and social connections to anyone interested in building an IT career. Certification preparation materials, study tips, book recommendations, etc. offered on the CBT Nuggets Learner Community do not constitute a complete self-study program, nor do they represent recommendations made or endorsed by CBT Nuggets or CBT Nuggets trainers. The CBT Nuggets Learner Community is intended to supplement and enhance learning and preparation.

We do not allow vendor logos or certification logos to be used as your profile picture. Profile pictures can be of anything that is non-offensive (as determined by CBT Nuggets) and does not infringe on the intellectual property rights of any third party; the profile picture is not limited to only a picture of yourself. Pictures may be in good taste and not be degrading toward any person or people.

The CBT Nuggets Learner Community uses Slack as one of its platforms for communication. Please review Slacks Privacy Policy.

CBT Nuggets reserves the right, in its sole discretion, to change, modify, add, or remove all or part of these Community Guidelines at any time, with or without notice.

If you have any questions, please feel free to contact our Learner Community team or Learner Support.

CBT Nuggets strives to provide a great learning experience for all learners, including those with accessibility needs. When we become aware of shortcomings, we are committed to making efforts to address issues in a timely manner.

We have analyzed www.cbtnuggets.com and our mobile applications, and we are working toward WCAG 2.0, Level AA compliance. By measuring the site against WCAG 2.0 standards and using browser plugins to identify gaps, we are making the necessary adjustments to support various screen readers and keyboard accessibility.

We consider accessibility compliance an ongoing effort and welcome the opportunity to discuss our initiatives with you. If you have any questions or need additional information, please contact our Accessibility team or Learner Support.

Comments Tab

Using the Comments feature, you can leave Nugget-specific comments, which are tagged with your display name. You can also reply to comments left by other learners or CBT Nuggets staff, including trainers. We hope youll post comments to tell us what you think or how youre mastering the concepts or to share your training goals.

Because our Comments feature provides an open forum for discussion, we do have some guidelines for learners to follow:

Respect for Fellow Learners

The following behavior will not be tolerated:

personal attacks or abusive or bullying comments

obscene, vulgar, or offensive language

comments that infringe upon personal privacy or publicity rights

Any and all hate speech will be reported and removed.

Don't Be a Spammer

CBT Nuggets expressly prohibits any outside marketing efforts or commercial activity engaged in through the comments. We do not support, authorize, warrant, or endorse any such commercial or marketing activities. We reserve the right, in our sole discretion, to remove posts that do not contribute to the CBT Nuggets learning experience.

Deleting Comments

If you want to delete your comment, or if you believe a comment should be deleted, please reach out to Learner Support for assistance.

CBT Nuggets reserves the right, in its sole discretion, to change, modify, add, or remove all or part of these guidelines at any time, with or without notice.

Topics:

Adjusting video player settings

Toggling Autoplay

Turning quiz notifications on or off

Enabling Closed Captions

Controlling playback speed

Adjusting streaming quality

Casting video to another screen

Switching between Condensed and Theater Layout

Popping the player out to a separate window

Switching to full screen

Video player keyboard shortcuts

How settings are saved

Content streaming sources

Troubleshooting tips

Supported Platforms

Adjusting video player settings

In the video player, you can adjust the playback speed,streaming quality, volume levels, quiz pop-ups, window size, autoplay, and closed captions

The video player setting tools are located just below the video player, in the lower right-hand corner. System requirements

Several settings can be toggled on and off. If a switch is yellow, that specific setting is ON. If a switch is gray, that setting is OFF.

Toggling Autoplay

Switch Autoplay off to prevent automatic progression to the next video in your training session. Enabling Autoplay will automatically move you to the next video in a series after your current video has completed.

Turning quiz notifications on or off

Quizzes are accessible in the video player. If you want to turn quiz notifications on or off during video play, click on the gear icon and switch off theQuiz Questionsoption.

Note: If this icon is missing, your team administrator has required quiz notifications for your team. Youll be notified when a question appears in the video, and if you choose to answer it, the video will pause until you resume.

Enabling Closed Captions

Closed captions can be enabled with a switch in the video player. English captions are available on CBT Nuggets videos. To enable Closed Captions, click on the gear icon and toggle on the Closed Captions option. Captions can also be activated by pressing c on your keyboard.

Controlling playback speed

Video speed can be adjusted from the player settings by selecting the gear icon and choosing your preferred speed. Lower speeds can be helpful when working through virtual labs or following along with more challenging materials. Higher speeds can be helpful when reviewing more familiar content.

Adjusting streaming quality

The player offers multiple quality options ranging from 180p to 720p. By default, the player will be set to AUTO and will automatically choose the optimal stream based on your internet connection.

Casting video to another screen

Click the Cast to TV button to send your video to a supported Chromecast connected device on your local network. This is a great way to train on a larger screen and use your desktop or laptop screen space for notes, quizzes, and labs.

Switching between Condensed and Theater Layout

Quickly switch between Condensed and Theater Layout by clicking on the Layout button in the lower right-hand corner of the video player.

Theater Layout - Video player covers the full width of the panel, moving the Videos/Comments/Transcripts column below the video player.

Condensed Layout -Video player covers of the panel, with the Videos/Comments/Transcripts column taking up the left of the screen.

The t hotkey on your keyboard will switch between these modes.

Popping the player out to a separate window

The Pop-out Player icon in the lower right-hand corner of the player will give you the pop-out option. Once the player is popped out, you can use the player setting tools to adjust playback speed, quiz question notifications, and closed captions.

Note:Safari now blocks pop-ups by default. To allow pop-ups in Safari please go toSafari>Preferences>Securityand uncheck "Block pop-up windows"

Switching to full screen

The last icon in the video player allows you to view training videos in full screen. Select this optionto maximize the video. The player tools will hide automatically and can be accessed by moving your cursor toward the bottom of the video window. Click the Full Screen button again or press esc on your keyboard to exit the full screen view.

Video player keyboard shortcuts

The CBT Nuggets video player allows for multiple keyboard shortcuts, enabling quick video scrubbing and personalization.

T -Adjust video size (condensed, theater mode)

P - Pop-out video

F - Full screen

JOR left arrow - Jump back 10 seconds

KOR spacebar - Play/pause

LOR right arrow - Jump ahead 10 seconds

C - Closed Captions on/off

M - Mute

V -Volume up

Numbers 1-9 -Jump to 10-90% mark within the video

0 - Re-start video at beginning

Home - Jump to beginning of current video

End - Jump to end of current video

Note: keyboard shortcuts are not case sensitive.

How settings are saved

If youre working on the same devices, you can set it and forget it. The player saves settings for volume, closed captioning, speed, quiz prompts, autoplay, and streaming quality. The settings are saved via the browser and device, so if you move to another device or switch browsers the settingswon'tbe saved.

If you switch accounts but use the same device and browser, the settings most recently used on that browser will be the defaults.

Content streaming sources

Our content streams over HTTPS / port 443 from these two domains:

cbtnuggets-vh.akamaihd.net

cbtnuggets-a.akamaihd.net

Some organizations may need to update their firewall/proxy server/web-filtering rules to allowlearnersuninterrupted access to training.

Troubleshooting tips

If you arehaving trouble with video playback, here are some things to try:

Adjust the Quality. Switch to any setting other than Auto to find the setting that works best for your connection. Lower quality will require less bandwidth and may have better results on public/weaker networks.

Log in Again. Log out of the site and log back in.

Restart. Restart your computer or device.

Test another Browser. Try accessing the videos using another browser on your device and/or another device if available. This will help to determine the scope of the issue and where to focus further troubleshooting.

Clear Browsers Cache. Clearing the cache will reset saved local settings for the site, and can be helpful if you are running into issues with the video player. If you're unsure how to reset your browsers cache, here's a helpful guide: Refresh your Cache.

Supported Platforms

Please refer to our article for detailed information about supported platforms.

Your CBT Nuggets password is case sensitive and must include:

at least 8 characters

at least 1 letter

at least 1 number

Please keep in mind, spaces are not allowed in passwords.

If your account is inactive for 90 days, with no active subscription and no access, we will reset your password to keep your account secure.

You may reset your password at any time using our Forgot Password link.

If you're signed in to your account and would like to change your password, you can do so from the Password & Security page. Simply enter and confirm your new password then selectUpdate Password.

Please reach out to Learner Support if you have any further questions.

Hosted on Slack, a real-time messaging platform, the CBT Nuggets Learner Community features channels on technologies, tech vendors, IT career advice, and more. The Learner Community provides a quick way to connect with more than 6,000 learners in real-time! Whether youre studying for an IT certification or working through an on-the-job issue, you can get the answers you need.

How to sign up

When you are signed in to CBT Nuggets on the Learner Community page, clickJoin the learner community: Learner Support If you see a message that reads "Go to the Community" you have already joined the Slack community and this button will take you to the Slack sign-in page.

You'll see this confirmation message:

You will receive an email from Slack within 15 minutes at the email address you use to sign in to your CBT Nuggets account.

When you receive the email invitation from Slack, click Join Now:

Enter your full name and create a password:

Click Create Account.

You'll be signed in to the Slack Learner Community. Look for an email from the community moderator in the next 48 hours. It is packed full of helpful information and tips to get more from the community! If you have any trouble getting signed in, see our tips below or contact Learner Support for help.

Troubleshooting tips

If you're using the Slack app and are already a member of a different Slack workspace:

In your Slack app, selectto add a new workspace.

When prompted for a workspace URL, entercbtlearners

When prompted for your sign-in email address, provide the email address where you received your Slack invite.

For more information, visit Slack's getting started guide.

To learn more about the CBT Nuggets Learner Community, check out our Community Guidelines.

If these tips don't solve your problem, please contact for help.

We always welcome your suggestions for new courses and features!

Before you request a new course, though, please take a quick look through our collection to make sure the course you want isn't already there. You can browse for a course by path, vendor, trainer, or simply use the search bar to find the content youre looking for. Also, have a look at the New Courses page for our latest releases.

If youdon'tfind what youre looking for, feel free to send your course or feature requests to Learner Support.

We value your feedback and will share all requests with our content and product teams for future consideration.

Topics:

Sales tax collection

Sales tax calculation

Proving tax-exempt status

Placing tax-exempt orders

Other Sales tax issues

States where CBT Nuggets collects sales tax information

Sales tax collection

Some states laws require that retailers charge sales tax on digital goods (i.e. streaming digital goods) and/or physical goods (i.e. the Nugget Learning Server). A sale is considered to be made within a state if the purchaser's address is in that state and the service/device will be used in that state.

Sales tax calculation

Sales tax is calculated based on the price of your purchase, the current tax rate designated by the state assessing the tax, and your specific locality. State and locality tax rates can change quarterly. When a price quote is provided, the tax quoted is valid for the time at which the quote was issued and may vary from the actual tax charged, depending on when the sale takes place. Due to the recent Supreme Court ruling in the case of South Dakota v. Wayfair, your specific state may activate new laws causing sales tax to be collected from your state which became applicable after the quote was issued. The invoice will represent the current law and collection of sales tax as of the date invoiced.

Proving tax-exempt status

All purchasers seeking exemption must submit to CBT Nuggets an appropriate exemption certificate, according to their state's regulations.

Placing tax-exempt orders

To place a tax-exempt order, first, submit the exemption certificate and contact information to our Sales team. CBT Nuggets will contact you within five business days to let you know that you are cleared to submit your purchase order or, if you are paying via credit card, to assist you in completing your order. We cannot remove sales tax from PayPal orders.

Other Sales tax issues

Please send any other sales tax questions to our Sales team. Be sure to include your contact information.

States where CBT Nuggets collects sales tax information

Alabama (Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Seller's program account number is SSU-R01033457.)

Arizona

California

Colorado

Connecticut

Washington DC

Florida

Georgia

Hawaii

Indiana

Iowa

Kentucky

Louisiana

Maine

Maryland

Massachusetts

Michigan

Minnesota

Nebraska

Nevada

New Jersey

New York

North Carolina

Ohio

Pennsylvania

South Carolina

Texas

Utah

Washington

West Virginia

Wisconsin

If you'd like to delete your CBT Nuggets account, please contact Learner Support.

Our Privacy Team will follow up with you to confirm when we have deleted your personal data.

Remember, deleting your account means losing your training history, validated minutes, practice exam scores, and more.

If youare not in a multi-year agreement, you can cancel your subscription by disabling auto-renew within your account.

Your subscription will remain active until the end of the paid term, and you can reactivate your subscription anytime. If you resubscribe,your training history, validated minutes, practice exam scores, and more will be waiting so you can pick up where you left off.

Note that if you are part of a managed group you will not able to cancel your individual subscription; please contact your Account Administrator.

iOS & macOS: canceling your Apple subscription

If you signed up for your CBT Nuggets subscription through the iOS app or the App Store, your billing is being managed by Apple. See the following Help Center article for instructions on canceling your Apple subscription.

Everyone else: disabling auto-renew

If you signed up for your CBT Nuggets subscription via theCBT Nuggets website, your billing is being managed byCBT Nuggets.

Log into your account

Under your name in the upper right-hand corner of the site, selectMy Account.

In the left navigation, choose Subscription.

Click theTurn off auto-renew link under your payment details.

If you signed up for your CBT Nuggets subscription through the iOS app or the App Store, your billing is being managed by Apple. This means youcan'tswitch to one of our more flexible subscription plans or add learners to your account unless you move your subscription from Apple to CBT Nuggets. Important note: In order to prevent being double-billed, you may need to wait for your Apple subscription to run out before you cansubscribe again through the CBT Nuggets website. If you have questions, please contact Learner Support.

Step 1: Cancel your Apple subscription

To cancel your Apple subscription on your macOS device:

From your macOS device, you can manage your subscriptions directly or follow these steps:

In the Apple Music app, go to the Account menu

Choose View My Account

Under Settings, find Subscriptions, and click the Manage link next to it

Next to your CBT Nuggets subscription, click Edit

Click Cancel Subscription

Follow the instructions in Step 2 (below) to reactivate your subscription

To cancel your Apple subscription from your iOS device:

From your iOS device, you can manage your subscriptions directly or follow these steps:

Go to Settings > [your name] > App Store

Tap your Apple ID at the top of the screen, then tap View Apple ID (you might need to sign in with your Apple ID)

Scroll to Subscriptions, then tap it

Tap CBT Nuggets

Tap Cancel Subscription

Follow the instructions in Step 2(below) to reactivate your subscription

Step 2: Contact CBT Nuggets to reactivate your subscription

In order toconvert your subscription toCBT Nuggets, you will need to contact our Learner Support team. This will allow you to:

update your payment method, and/or

have a quote created for your new subscription(if you prefer a multi-year agreement or have a team of Learners)

After you have contacted Learner Support, follow these steps to reactivate your subscription on theCBT Nuggets website :

Sign in to your account

Go to My Account > Subscription

Under Pending Quotes, click load

Select Edit payment

Enter a credit card or choose PayPal for payment (or contact the Sales team to pay with a purchase order)

Once your subscription is active on the CBT Nuggets website, you can easily change your subscription terms under Payment, or adjust the number of team members on your account by going to Manage Learners.

Each individual must access our system using a unique, single-user license during a valid subscription or promotional access period. That single-user license is connected to you, a named individual with a unique email address. Administrators can assign any available license to any user, making that person a Learner. Once a license is assigned, it may only be reassigned if it has been held by a Learner for at least thirty (30) days prior to the reassignment.

Please see the License Agreement for further information regarding CBT Nuggets' licensing structure.

If you have further questions regarding licensing, please contact Learner Support.

Starting with a CBT Nuggets Free Trial is the best way to become familiar with our learning resources.

Topics:

How do I sign up for a free trial?

What features do I get?

Do I have to provide my credit card or PayPal information before signing up?

Can I cancel my subscription during my free trial without being charged?

Can I access Kaplan IT Practice Exams?

Why am I not eligible for a free trial?

Is there a free trial for corporate or multi-user customers?

How do I sign up for a free trial?

When you're ready to begin, you can start your free trial by going to the subscription sign-up page.

What features do I get?

Your free trial includes all features except for Kaplan IT practice exams.

Do I have to provide my credit card or PayPal information before signing up?

Yes. When you sign up for a free trial, you will need to enter a payment method. We require this information as a means of identification, regardless of whether or notyou continue to a paid subscription.

Can I cancel my subscription during my free trial without being charged?

At any time during your free trial, you can choose to opt-out of being enrolled in a paid subscription. To do this, select My Account from the drop-down menu under your name in the upper right corner. Within the Subscription section, you will find a Turn off auto-renew link under your payment details. You will retain access through the end of your free trial.

Can I access Kaplan IT Practice Exams?

In order to access the Kaplan IT Practice Exams during the free trial period, you'll need to bypass the free trial and begin your paid subscription. To bypass the free trial at any time, click the Activate Practice Exams button in the upper right.

Why am I not eligible for a free trial?

Reasons that you may not be eligible for a free trial:

You have an active subscription

You've previously subscribed to CBT Nuggets

You've alreadytaken advantage of the free trial offer

Is there a free trial for corporate or multi-user customers?

Yes. You can sign up for a free week of training with team subscriptions. You can add up to 99 team members to your account when signing up for your free trial.

Please note, you cannot alter the number of users during your free trial, but you can add or subtract users once your subscription is fully activated.

CBT Nuggets provides Certificates of Completion (Certificates) which document Continuing Education Units (CEUs) earned from watching CompTIA courses in our library.

Topics:

How is the number of CEUs calculated for a CompTIA course Certificate?

Can I receive a Certificate for certain non-CompTIA courses?

Is the CEU calculation for non-CompTIA courses the same as for CompTIA courses?

What does CBT Nuggets need in order to issue a Certificate?

Where can I find more information about pre-approved training to renew my current CompTIA Certification?

Where can I find more general information on CompTIAs continuing education process?

How is the number of CEUs calculated for a CompTIA course Certificate?

Certificates are issued to learners that have completed any eligible CompTIA video course based upon a 1:1 ratio of course hours to CEUs. For example, CBT Nuggets CompTIA Network+ N10-006 course is 17 hours. This means that a learner that views this course in its entirety is eligible to receive a Certificate for 17CEUs.

Can I receive a Certificate for certain non-CompTIA courses?

Yes. Information on pre-approved training courses, including both CompTIA andCEU information for non-CompTIA courses, can be found onCompTIAs website. You can find specific information on eligible courses broken down by the certification you are seeking to renew.

Is the CEU calculation for non-CompTIA courses the same as for CompTIA courses?

Yes. Certificates for eligible non-CompTIA courses are issued on a 1:1 ratio of course hours to CEUs.

What does CBT Nuggets need in order to issue a Certificate?

Once you complete training, click Certificates of Completion under My Account ; here you'll see a list of completed courses along with links to download PDFs of your certificates.

Where can I find more information about pre-approved training to renew my current CompTIA Certification?

You will find this info listed on CompTIA's website.

Where can I find more general information on CompTIAs continuing education process?

General information on the Continuing Education Program and renewing your certification can be found onCompTIAs website.

What are Validated Minutes?

Your CBT Nuggets subscription includes quizzes embedded in the course videos. When you take quizzes and answer questions correctly, you can earn Validated Minutes.

Validated Minutes represent the portion of the video for which you have demonstrated understanding by correctly answering a quiz question. If you watch two minutes of a video and correctly answer the associated quiz question, you earn two Validated Minutes. You can also earn Validated Minutes by taking the quizzes without watching the video.

Validated Minutes are measured from the beginning of the video to the first question, and then from the end of the previous question to the beginning of the next question.

How do I turn quiz notifications on or off?

Quizzes are always accessible in the video player. If you want to turn on or off notifications that will alert you to quiz questions during video play, click the check mark icon in the video player tools:

If this icon is missing, it means that your team administrator has decided to require notifications for the team. Youll be notified when a question appears in the video, and if you choose to answer it, the video will pause until you resume.

How do I get to the quiz questions without watching the videos?

To skip directly to the quiz questions, go to the course and select the Quiz tab, located just beneath the video player:

You can also go to the the Videos tab, choose the Quizzes toggle, and select the Quiz button located under the course title and description.

Or click the ellipses next to any video in the listing, and select Take quiz:

Can I retake quizzes?

Yes. You can retake a quiz by either watching the video again or navigating directly to the quiz questions. You will not lose Validated Minutes if you incorrectly answer a quiz question that you previously answered correctly.

Do I need to watch the video to earn Validated Minutes?

No. If you already know the material, you can take the quiz and earn Validated Minutes without watching the video.

Do I need Validated Minutes to qualify for course completion certificates?

No. Course completion is based on minutes watched, not on Validated Minutes.

How do I manage the quizzes function for my team?

As a team administrator, you have the ability to easily turn on quiz prompts for your entire team. In the My Account section, click Profile. Under Preferences, check the box that says Require question prompts:

How can I report a question if something is wrong?

Every quiz has a Report Question link in the bottom right corner of each question. This link will take you to a form where you can describe the issue. Reported questions will be reviewed and revised, if necessary, within 30days.

You will never lose points on a quizyou'vealready taken, even if the answer changes after it has been revised.

Who creates the quiz questions?

The quiz questions for a course arewritten by the expert trainer who created the course.

Where can I (or my team lead) see my Validated Minutes?

Your Validated Minutes are shown in theStats section of your My Training page. They are also shown on the leaderboard.

You can get to the leaderboard by clicking on the leaderboard link in the Stats section. Once youre in the leaderboard, you can toggle between a view of your team leaderboard and the public leaderboard.

The public leaderboard lists the top 25 earners of Validated Minutes among all CBT Nuggets learners.

Is the leaderboard optional?

Participating in the public leaderboard is optional. By default, your training scoresaren'tposted on the public leaderboard. To make your Validated Minutes eligible to appear on the public leaderboard, navigate to My Account > Profile,and under Preferences, select the Display on public leaderboard box:

The team leaderboard lists all members of your team and their Validated Minutes, or the top 25 earners of Validated Minutes on your team if your team has more than 25 members. If your team has more than 25 members and you are not in the top 25, your name will appear on your leaderboard as a final line, with your ranking listed. You cannot opt out of the team leaderboard.

How do I change my leaderboard name?

Your full first and last name are the default display option for both the team and the public leaderboards. You can change how your name is displayed in the leaderboard by navigating to My Account > Profile and entering the desired name in the Display Name field:

In order to watch CBT Nuggets videos, make sure you have the most up-to-date browser, operating system, and a good internet connection (500+ Kbps).

Supported Platforms

Browser

Operating Systems

Google Chrome

Windows 7, Windows 8, Windows 10, macOS, iOS, Android

Mozilla Firefox

Windows 7, Windows 8, Windows 10, macOS, iOS, Android

Microsoft Edge

Windows 10

Apple Safari

macOS, iOS

Mobile OS

Version

Android / Kindle Fire

Android 4.4 OS and up

iOS

Compatible with iOS 9.0 and up

Apple TV

Compatible with 4th generation Apple TV and up

This article will walk you through the primary functions of individual learner management in your CBT Nuggets account. See this article for more information about group management. See this article for more details about account roles.

I want to:

Add a New Learner

Manage my Learners by CSV

Remove a Learner

Update a Learner's Info

Transfer Ownership

To access the Learner Management section of your account:

Select your name in the top right of the page

SelectMy Accountfrom the dropdown

SelectLearner Management from the list on the left

Adding a New Learner

New learners can be added to your team when you have unused licenses. You can check the total number of licensesyou'veassigned in the Learner Management section of your account.

this article

To add a new learner, selectAdd a New Learnerfrom the upper right corner of the site.

Enter a first name, last name, and email address.

By default, a new learner will have viewing privileges only. If you would like to make them an administrator, check the Account Admin box. An account admin will be a viewer by default, meaning they will consume a license. If needed, you can toggle viewer permission off.

New learners can be added to your existing groups. They will be a group member (Learner) by default, but can also be assigned admin permissions by selecting the radio button below Group Admin. A learner can be added to multiple groups and can hold different permissions in each group. See our Group Management article for more information.

After you've added a learner or admin to your team, they will be sent a welcome email with an invitation to create their account and password. If a learner has not signed in, you will see theicon next to their name, indicating that their invitation is pending.

To see all of your learners with pending invitations, check the box next to Invitation Pending at the top of the page.

SelectResendto send a new invitation email to all pending learners or to a select group of learners by checking the boxes next to each learner on the Resend Invitations screen.

Managing Learners by CSV

You can also manage learners in your account via the comma-separated values (CSV) tool. To do so, select Manage by CSV from the upper right corner of the page.

Manage Data:

Download this CSV if youd like to edit your existing learners with the option to add new learners at the same time, select Download Template from the Manage Data card.

Download Sample Template:

Download this template to start adding new learners by clicking Download Template on the Download Sample Template card.

The CSV that you download will have four columns: First Name, Last Name, Email, and Account Admin.

Note: Do not delete or edit the column headers; they are required for a successful import.

In the CSV, you can add new learners and make edits to existing learners as needed. The Account Admin column has two potential inputs: 0 for a non-administrator and 1 for an administrator. If you have questions about what an administrator can do, see this article.

Once your edits are complete, click on Select a file to upload or drag and drop your updated CSV onto the Import Data card.

After a moment, you will see a list including all new learners added and all edits made. Review this list to ensure accuracy.

Note: This list will only reflect changes to existing learners and new learners added. Unchanged learners will not be listed.

If the changes appear accurate, select Import. You will be routed back to the Learner Management page where you will see a message confirming that your CSV import is processing.

You will receive a confirmation email after your CSV upload has successfully completed.

Removing a Learner

To remove a learner from your account, click onthe ellipses [...] to the right of their email address and select Remove.

You will see a confirmation message. To continue, select Remove Learner.

You will no longer see the learners training history in your account and their license will become available to assign to a different learner. After removing a learner, your number of available licenses will increase by one. Your total license count will not be reduced. If you need to reduce your license count, please contact us.

Editing a Learner

To edita learners name or assign admin privileges, click the ellipses [...] to the right of their email address and select Edit Learner.

To assign a license to an Account Admin who does not have viewing privileges, click the ellipses [...] to the right of their email address and select Assign License.

Transferring Ownership

If you are the current Account Owner and need to transfer ownership to another learner in your organization, click the ellipses [...] to the right of their email address and select Transfer Ownership.

You will then see a confirmation message. To continue, select Yes, transfer ownership.

The new account owner will take over billing responsibilities for the account, but will not receive your historical receipts or access to your billing details.

See this article for more information about Managing Groups.

See for more information about Account Roles.

Create groups by team, region, projects - whatever best fits your organization - to make it easier to assign playlists, track progress, and run reports.

I want to:

Create a Group

Manage Group Members

Assign a Playlist

Run a Report for my Group

Creating Groups

To create a group, navigate to the Groups section of Learner Management in your account. To get there:

Select your name in the top right of the screen

Select My Account from the dropdown

Select Learner Management from the list on the left

Select Groups under Learner Management

Select theCreate New Groupbutton in the upper right corner of the site.

this article

Enter your group name

Select Save if you would like to add learners at a later time

Select Save and Add Learner if you would like to add learners to your group now

If you choose Save and Add Learner, you will be taken to a page with a list of all learners in your account. Use the search bar or browse for the learners youd like to add, then press the + next to their email address to add them.

Onceyou'veselected all the learners youd like in the group, scroll to the bottom of the page and select Add to Group. Youll receive a confirmation message once the learners have been successfully added.

Managing Group Members

From the Groups page, youll see basic information about each group, including the group name, total group admins, total learners, and the date the group was created. Selecting the ellipses [...]will provide you the ability to delete, rename, or export the group details to CSV.

Select a group name to see more details about a specific group. Youll see a list of all learners in the group including their account role (Account Admin, Group Admin, or Learner), as well as the date that person was assigned to the group.

If you'd like to add learners to your group, you can do so by selectingAdd Learner to groupfrom the upper right corner of the page.

Alternatively, you can add learners to the group via comma-separated value (CSV). To manage groups via the CSV tool:

From the Groups section of Learner Management in your account, select the name of the group you would like to manage.

If your group has existing learners, select Manage by CSV from the upper right corner of the page.

If you have not added any learners to your group, selectImport by CSV.

Manage Data:

Download this CSV if youd like to edit your existing learners with the option to add new learners from your team at the same time, select Download Template from the Manage Data card.

Download Sample Data:

Download this empty template to add learners from your team by choosing Download Template in the Download Sample Template card.

The CSV that you download will have four columns: First Name, Last Name, Email, and Group Admin.

Note: Do not delete or edit the column headers; they are required for a successful import.

In the CSV, you can add new learners and make edits to existing learners as needed. The Group Admin column has two potential inputs: 0 for a non-administrator and 1 for an administrator. If you have questions about what an administrator can do, see this article.

Once your edits are complete, click on Select a file to upload or drag and drop your updated CSV onto the Import Data card.

After a moment, you will see a list including all new learners added and all edits made. Review this list to ensure accuracy.

Note: This list will only reflect changes to existing learners and new learners added. Unchanged learners will not be listed.

If the changes appear accurate, select Import. You will be routed back to your group page where you will see your changes reflected.

Additional notes about managing groups:

Groups can be managed via CSV by both Account Administrators and Group Administrators (For information about account roles, see this article.)

Group Administrators can only manage the users within their groups. They cannot create groups or add users to other groups.

To manage a different group via CSV, go to that groups page and choose Manage by CSV.

Assigning Playlists

Selecting the Playlists tab on the Group Detail page will allow you to assign playlists to your group and manage playlists that have already been assigned.

To assign a playlist, choose the Assign a Playlist button in the top right and the playlist pane will appear. You can choose from Custom playlists that you have created or Certification playlists that have been curated by CBT Nuggets.

Check the box next to the playlist(s) youd like to assign to the group and select Assign. Learners in the group will receive an email informing them that a playlist has been assigned and by whom it has been assigned. Further, when learners log in to their CBT Nuggets account, they will see the playlist listed on their My Learning page.

To unassign a playlist, select the ellipses [...] to the right of the playlist youd like to remove and select Unassign from Group.

Group Reporting

To run a report for your group, navigate to the Reports section of the site. From the list on the left, select the type of report youd like to run.

Select the group(s) youd like to run a report for from the Group(s) dropdown in the report filter area.

If you are the Account Owner or Account Administrator, you will have access to reports from all groups. If you are a Group Administrator, you will only be able to select the groups where you are an administrator.

See this article for more information about Account Role s.

See for more information about Managing Learners.

There are a total of four roles you could have as a CBT Nuggets member. This article provides a brief overview of those roles.

Account Owner

AnAccount Owner has access to all details of an account. They have the ability to:

View and update billing information

Purchase additional licenses

Assign licenses to new learners

Manage administrator access

Manage learner access

Create groups

Assign content

Run reports for everyone in the account

Transfer ownership

The account owner is the default primary contact of all CBT Nuggets accounts.

Account Administrator

An administrator has most of the same abilities that the Account Owner does, with the exception of purchasing licenses and accessing billing and receipt information. An Account Administrator can:

Manage administrator access

Manage learner access

Assign licenses to new learners

Create groups

Assign content

Run reports for everyone in the account

Group Administrator

Group Administrators help to administer groups within the account, but theydon'thave insight into the account as a whole or any billing information. They can:

Assign content to groups where they are an administrator

Add and remove users from their group(s)

Run reports of their groups activity.

Note: Account Administrators have all of the same permissions that Group Administrators have. You can assign an Account Administrator to be a Group Administrator for organizational purposes, but it does not provide them any extra functionality.

Learner

The most fundamental and common user at CBT Nuggets. A Learner can watch videos, open virtual labs, utilize practice exams, create playlists, and more. They have access to their own reporting data, but do not have the ability to manage any other users associated with the account.

Roles At-A-Glance

Learner

Group Admin

Account Admin

Account Owner

Access CBT Nuggets Training

X

X

O

O

Access Virtual Labs

X

X

O

O

Access Kaplan IT Practice Exams

X

X

O

O

Assign Content

-

X

X

X

Run Group Reports

-

X

X

X

Add/Remove Group Members

-

X

X

X

Run Account Level Reports

-

-

X

X

Create Groups

-

-

X

X

Assign Licenses to New Learners

-

-

X

X

Manage Learner Access

-

-

X

X

Purchase Additional Learner Licenses

-

-

-

X

View and Update Billing Information

-

-

-

X

Access Billing History

-

-

-

X

Transfer Ownership

-

-

-

X

Key:

X = Feature available to role

O = Feature is only available if group admin/account admin/account owner is also a viewer

- = Feature is not available to role

CBT Nuggets requires the use of a unique email address when you sign up. Youll use your email address to sign in, and its also where well send you important notices about your account.

Each individual must access our system using a unique, single-user license during a valid subscription or promotional access period. That single-user license is connected to you, a named individual with a unique email address.

Thats why our email address policy prohibit accounts that use shared email addresses (such as info@, accounts@, training@ or [email protected]), as well as certain special characters like apostrophes.

We understand that you may want to use a fun email address to sign up for the single-user license or may otherwise use a particular email address for privacy reasons. Our policy is simple: your email address should be unique and used only by you for the term of your subscription.

If your email address contains a prohibited prefix, or is a generic email address, and you need to use it, please contact Learner Support forassistance. Similarly, our team may reach out to you to verify whether a particular email address is registered for your individual use only.

We appreciate your cooperation with this policy. If you have questions or would like additional clarification, please contact Learner Support.

CBT Nuggets accepts purchase orders as payment from businesses and other qualified organizations (upon approval). We require a purchase order for all orders over $25,000.00 (USD).

Purchase orders should be submitted on your official company letterhead and approved through your Procurement or Accounting Department. Your purchase order must include the following information:

Name of the product(s) you are purchasing.

Line item amounts that match your quote/invoice in USD only. (CBT Nuggets does not accept purchase orders in any currency other than USD.)

"Bill To" and "Ship To" addresses.

Contact telephone number(s) and email addresses for both the purchaser and product owner.

Acknowledgment of Net 30 day payment terms, unless otherwise approved.

Please email your purchase order to [email protected] or fax it to 541-284-2050. We make every effort to process purchase orders within 24 hours of receipt, except on weekends and holidays.

Other important legal details

Purchase orders should not be conditioned upon the acceptance of Customer terms and should reference CBT Nuggets Terms as prevailing.

CBT Nuggets expressly rejects all additions, exceptions, or changes to the Terms, whether contained in any printed or electronic purchase order received from Customers. CBT Nuggets inclusion of any Customer supplied purchase order number on any invoice, quote or receipt is strictly for the purpose of reference and is not an acceptance of any Customer terms and conditions.

When signed in to your account, select your member name in the top right of the screen, select My Accountfrom the drop down and then Profilefrom the list on the left.

Here you can change your first and last names, display name, email address, and profile photo.

Yes, we are happy to accept wire transfers. If your company is interested in paying by wire transfer please contact us:

Email: [email protected]

Toll-free, US only: 888-507-6283

International: 541-284-5522

If at any point you need to add additional learners you may purchase additional licenses by navigating to theManage Learners page and selecting theAdd Learner License link on the left.

For more information on Managing Learners, please see our FAQ article here.

While CBT Nuggets provides you with learning resources to prepare for a successful exam experience, certification exams must be scheduled through the exam vendor's certifying authority.

CBT Nuggets uses email updates to share news, collect feedback, and announce promotions and new training releases. These marketing emails are different from notification emails such as account notices, receipts, or similar communications. If you want to stop receiving marketing email messages from us, there are a couple of ways you can unsubscribe.

Two ways to unsubscribe

At the bottom of any marketing email you receive, click the Unsubscribe link and follow the on-screen prompts. If there is no Unsubscribe link, the email is a notification that you cannot unsubscribe from.OR

Sign in to your account, navigate to My Account > Settings > Email Communication and uncheck the box next to I would like to receive CBT Nuggets email updates: Learner Support

If you need any help unsubscribing from CBT Nuggets marketing communications, please reach out to .

If you access CBT Nuggets courses through a Learning Management System (LMS)using Google Chrome, and the video you want to watch won't load in the CBT Nuggets player, it may be due to an issue with Flash being disabled in Chrome. The newest versions of Chrome have Flash already installed, but you have to enable it before our player can use it.

To enable Flash, follow these steps in your Chrome browser:

From your course page to the left of the web address, click Lockor Info:

At the bottom, select Site Settings:

In the new tab, to the right ofFlash,clickAllow:

Go back to the CBT Nuggets video player, and refresh the page to continue viewing the video.

Through our partnership with Kaplan IT Training, CBT Nuggets learners have unlimited access to Kaplan IT Training practice exams. You can take a practice exam before beginning a course to assess baseline knowledge. Or, take them as often as needed during training to chart your progress and prepare for the real exam.

Practice exam features

Kaplan IT Training practice exams offer several options, including customizable quizzes, a study calendar, flashcards, and much more. Once you've completed a practice exam, Kaplan IT Training provides the test results and a detailed explanation of the answers.

In this video, CBT Nuggets trainer Anthony Sequeira gives you a quick tour of the practice exam features:

Courses with practice exams

If a course has an associated Kaplan IT Training practice exam, click the link in the right-hand column of the course page (when you're signed in) to access it:

As a CBT Nuggets subscriber, you have access to one of the best resources possible to help you achieve your goals Accountability Coaching. Coaches create personalized study plans, encourage you through setbacks, celebrate your victories, and guide you to additional training resources to help you succeed.

Here are some of the many benefits of Accountability Coaching:

Accountability: Lets face it, no one can do it all on their own. You need someone in your corner to help pick you up when you fall, and celebrate all your successes. Coaches hold you accountable and keep you on track to achieve your goals.

Encouragement: Everyone needs motivation. Coaches encourage you along your journey to IT success, help you set a study schedule, and cheer you on throughout the process.

Individualization: We all learn in our own style and at our own pace. Coaches understand that each person is unique. Theyll work with you to develop a plan that fits your specific needs.

Prioritization: As individuals we can be the worst at planning out our schedules. Coaches can help you develop a schedule and prioritize your training. This will allow you to stay focused, on task, and get the most out of your training.

Accountability Coaching FAQs

Below are some frequently asked questions about Accountability Coaching.

Am I eligible for CBT Nuggets' Accountability Coaching?

All CBT Nuggets subscribers are eligible for accountability coaching at no cost. If your workplace is providing you with access to CBT Nuggets training, there's a good chance you're eligible for coaching.

Are CBT Nuggets coaches technical experts?

No. Our coaches are here to provide you with accountability, motivation, and supplemental learning resources (when available). Coaches will give you a little tough Nugget love when needed, and they can help direct you to our online study community when you need support with the technical material you're studying.

How often can I talk with a coach?

Coaches typically connect with learners on a monthly basis. But be on your training toes! You never know when a coach might surprise you with a spontaneous call if they see your training pace slowing, or better yet, to help you celebrate when you've picked up the pace or even earned your certification!

Who should take advantage of CBT Nuggets coaching?

We might be biased, but we think everyone should consider taking advantage of this excellent, complimentary service.

How do I get started?

There are three ways to get started with coaching. Make sure you are signed in to your account before following these steps:

Select My Account under your name in the upper right corner of the site, then select Accountability Coaching from the list on the left.

Select Learning Tools > Accountability Coachingand then Get started with coaching.

When viewing a course, click Accountability Coaching on the right side of the page, and select Get started.

If you watch any course all the way through, you will earn a certificate of completion for that course. You'll earn the certificate even if you didn't answer the quiz questions correctly (or attempt them at all).

If you answer the quiz questions correctly, but don't watch the videos in a course all the way through, you won't earn a certificate, but you will earn the Validated Minutes for correct answers.

this article

Finding and printing your Certificates of Completion

Sign in to the website, and click on your name in the right-hand corner.

Choose My Account.

In the left navigation, click Certificates of Completion:

If you have completed at least one course, a list of your CBT Nuggets Certificates of Completion will appear:Use the toggle to switch to your Certificates of Completion for CompTIA courses:Note: CompTIA certificates will indicate how many CEUs you have earned by viewing a particular course. For additional information about CompTIA CEUs, see .

To view a certificate, click PDF next to the desired course. Then, you can print the PDF from there.

CBT Nuggets provides the resources needed for a successful exam experience. However, sinceour learning experience is self paced, we do not offer an exam pass guarantee.

We encourage all learners to take advantage of the resources available through their subscription including Accountability Coaching and our online Learner Community.