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Never a dull moment. A call center job is all about helping a caller and taking genuine satisfaction in resolving it.
What is most positive about the culture and environment at your company?
Co workers and immediate supervisor.
What does the leadership team need to get better at?
Work life balance, much less micro management.
What is the best part about your compensation package?
Vacation, stock match with sick day compensation buyback. Annual profit sharing.
What do your coworkers need to improve and how could you work together better?
Co workers on the whole are a great group and work together, often under management's radar, to solve common problems.
What's going wrong and how can it be improved?
Work life balance, upper management refilusing to listen to rank-and-file issues that make call center lives exceedingly difficult. They often develop new processes that make our jobs even harder that we need to learn to circumvent in order to get work done.
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