charity: water FAQs

You may be using an older version of your browser thats preventing you from being able to use certain features on our website, such as changing the pre-fill amount or completing your donation. You can update your browser here.

If that doesnt resolve the issue, feel free to call our office at 646-688-2323 and we can make the donation for you over the phone.

You can cancel your monthly donation by following the steps below:

If you have already set up your account, you can log in here: https://donate.charitywater.org/account/login.

If not, you can register your account here: https://my.charitywater.org/account/password/reset (Hint: your account is associated with the email you used when signing up. If youre signed up via PayPal it may be the first email you used when signing up for PayPal)

Once youre signed in, go to your "Account Settings" page

Select the Spring Membership tab

Under Manage Gift, select More Actions

On the drop-down menu, select Cancel

If you need help with your donation or fundraiser, please contact Virgin Money Giving.

You can contact them by phone at: 03456 09 10 46*

Or by email: [email protected]

Company gift matching programs typically function on their own respective timelines, which means that we might not receive their portion of the donation for up to a year. As a result, matching gifts cannot be applied to mycharity: water campaigns.

We honor the chance to be good stewards to your gifts, and we ensure that 100% of your match will still fund water project costs in the field and help us commit to grants with our respective partners each quarter.

charity: water is currently working in 17 countries in Africa and Asia, with 24 active country programs and 16 implementing partners. Over our 12 year history, charity: water has worked in a total of 26 countries in Africa, Asia, Centraland South America, and has funded 29,725 water projects for 8,497,062 people.

Our partners are experts with years of proven progress. We pick the countries where we work based on water scarcity, poverty, political stability and the availability of these strong local partnerships.

See what goes into building a water project.

Learn more about our partners.

charity: water works on a quarterly basis throughout the year. We commit to funding a certain number of water project grants per quarter (this is where your campaigns are used!). In order to get your money to those grants in a timely and consistent manner, we commit to campaign end dates that have definitive stops. Specific end dates help our finance team plan accordingly. Please also note that we function on Eastern Standard Time and all campaigns are set to close during EST hours.

If you think your campaign was shut down too early because of our quarterly system, we recommend opening a new campaign and linking to your previous one so your friends and family can see how much progress you've made!

charity: water is a non-profit organization bringing clean and safe drinking water to people in developing countries.

We inspire giving and empower others to fundraise alongside us for sustainable water solutions. Then we use 100% of public donations to invest in local partners on the ground that build and implement the water projects.

When the projects are complete, we prove them with GPS coordinates, photos and information about the impacted communities. We're passionate about connecting those who gave to the communities they've transformed.

We use water as a catalyst for major change, promoting behavioral changes in hygiene and supporting improved sanitation models where we can, to maximize the health benefits of a clean water source.

Check out all our donation options below:Online:Donating online is our easiest option. You can donate using any major credit card or your PayPal account here.

Please note: that while we do accept international donations all transactions will be converted to USD.

Security for online donations:We use Stripeto securely process all online donations. Don't worry -- you don't need an account with them to donate to charity: water, and we'll never share your information with anyone.

By check:Send checks (please no cash) for general donations to our NYC office at:

charity: water40 WorthSt., Suite 330New York, NY 10013

If you're donating in honor of someone, sponsoring a water project or want to direct your donation to our operations costs, please write this in the memo of your check.

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mycharity: water campaigns:Want to donate to a friend'smycharity: water fundraising campaign? You can do this either by using your credit card and making a donation directly on their campaign pageor by mailing us a check.

To donate online:Go to their campaign page, click "donate" and fill out your credit card information. We'll process your card with PayPal as we do with any online donation.

To donate by check:Mail us your check with the campaign name in the memo line and please specify that the gift is to be applied to amycharity: water campaign.International donations:

Only donations made from within the U.S. or U.K. are tax-deductible and we can only accept donations in U.S. and U.K. currency. If you're based in the U.K., see here.

For USD money orders, please collect donations in your currency, then mail a USD money order to:

charity: water40 WorthSt.,Suite 330New York,NY 10013

Money orders should be made payable to charity: water. At this time, we don't accept foreign checks; however, international banks can and will make checks out in USD for you, if you go in and ask. You can then mail us that check, using our address listed above.

Donations from within the U.S. are tax-deductible, ascharity: water is a registered 501(c)(3) non-profit. Our audited financials, as well as our 501(c)(3) exemption, can be found here. Sorry, no donations from outside the U.S. are tax-deductible at this time!

Our 501(c)(3) may not be provided to any sponsors or donors on our behalf without our written consent. If you're looking for our 990 information, you can find it with our financials here.

You may be using an older version of your browser thats preventing you from being able to use certain features on our website, such as changing the pre-fill amount or completing your donation. You can update your browser here.

If that doesnt resolve the issue, feel free to call our office at 646-688-2323 and we can make the donation for you over the phone.

It's possible that when you made your donation, you accidentally donated through the donate page on our general website rather than clicking the donate button on a specific campaign page. Not to worry! Wed be happy to reallocate your donation to the appropriate campaign.

For auditing purposes, we need written consent from you requesting the funds to be moved. Please email us at [email protected] with the following:

Consent to move the donation

The email you made the donation with

Donation amount

A link to the campaign youd like it to be moved to

We send cumulative tax receipts for all monthly contributions made to The Spring, after year end.

If for whatever reason you need a tax receipt each month for your donation to The Spring, you can email [email protected] and wed be happy to create one for you!

If youre giving to our monthly giving program, The Spring, through PayPal, you have to update your payment information directly through PayPal.

Log in to your PayPal account.

Click Profile near the top of the page.

Click My money.

Click Update in the My preapproved payments section.

Click the name of the merchant for the agreement you want to change.

Click Change beside Backup Funding Source in the Funding Source section.

Select the payment method youd like to use and click Save.

If youre having trouble updating your information, feel free to call PayPal support (888) 221-1161.

No matter what age you are, you can make a difference.

When a six-year-old named Nora heard that people die because of dirty water, she dug into her piggy bank, found $8.15, and mailed it to us. Our community was so inspired by her generosity that over 3,000 people joined her and gave $8.15. Check out her story here.

If youre looking for more resources to start your fundraising or get your school involved, check out our Kids page.

Feel free to reach out to [email protected].

We love our logo too! But unfortunately, we are unable to take on co-branded merchandise partnerships or make our logo available to companies outside of our official Brand Partners.

However, we still want to make sure you have everything you need to launch an amazing charity: water campaign! Our Media Page is full of amazing assets that you are free to use to promote your campaign! You can also design merchandise that supports charity: waters mission without using our logo. For example, you can use a water drop or one of our favorite sayings: Water changes everything. Theres no limit to how companies can help share the charity: water mission and story.

Please make sure to look over our IP guidelines and Brand Book before using our assets. Remember to submit any materials you create for approval and allow our team one business week to get back to you.

Thank you for your interest and excitement to work with us! Heres a bit more insight into our program at charity: water.

We are always excited to receive many incredible internship applications each cycle. Traditionally, we follow the college semesters, so we have a spring class, a summer class, and a fall class, with about 15 interns each round. Internships vary from department to department. You can check out our website for current internship postings! You'll apply directly on our website. This is the best way for the hiring manager to review your application!

Ready to apply?If you're passionate and ready to change the world, check out all our openings listed on our internships page. Postings go up on a semesterly basis. Keep up with the listings to see what's available!

The organizations that we choose to partner with have demonstrated a community-centered approach, excellent financial reporting, and a deep knowledge of water project implementation. They are some of the best in the world at bringing clean water to people in need. A list of partners that charity: water currently funds can be found here.

We work closely with local partners on the ground who coordinate and implement all of our water projects. The sites they work on are live construction sites and they often employ locals from the community to help implement the projects. Because of this we don't coordinate or have volunteer opportunities abroad.You can learn more about our partners on our site here: https://www.charitywater.org/projects/partners/

The 16 implementing partners that we're currently working with around the world are professionals with years of proven progress. We choose to work with people who have in-depth knowledge of which water issues communities face, which approaches to hygiene and sanitation work best, and what water development techniques are suitable for their specific region.

We pick the countries where we work based on water scarcity, poverty, political stability and the availability of these strong local partnerships.

Learn more about our local partners here.

here

Sharing your campaign on Facebook or Twitter is easy!You can share your campaign on Facebook and Twitter by going to your campaign page and choosing either icon, located to the right of the green "DONATE" button. Share your campaign early and often! Post the URL as your status, comment about your campaign on your friends' pages, and tweet regularly. For more ideas, check out our 8 Tips for Campaigners .

Tip: If you're using a mobile device, such as an iPhone or a Kindle, you may need to turn your screen sideways to expand all of the options of the campaign page.

Keep up with our listings!

When we have an opening, the first thing we do is let everyone know about it on our site. Before you reach out to us about a job or internship, please check our careers page.

When applying for our job postings, we advise applying directly to the job posting.

We would love to hear from you and help answer any of your questions!

General inquiries: [email protected]

Media outlets: [email protected]

School involvement: [email protected]

Volunteer opportunities: [email protected]

Matching gifts: [email protected]

Office tour requests: [email protected]

Corporate partnerships: [email protected]

Sponsor a project: [email protected]

Tax receipts: [email protected]

If youd like to speak with some over the phone you can give us a call at 646-688-2323. We're available Monday through Friday between 9:00 a.m. and 6:00 p.m. ET.

It takes about 21 months for us to send you the detailed project completion report.

On the way you will be taken on a journey to experience what it means to tackle the water crisis -- encounter the sights, sounds, and stories of those we serve and how water changes everything.Please understand that we don't take shortcuts! We believe we're being better stewards of your funding by supporting holistic programs.Please note: We deploy funds twice a year. We can only send your money to the field once your campaign is completely closed. You'll receive your country update in 3-6 months from when the campaign closes, your progress report in 9-12 months, and your completion report in 18-21 months. The completion data will be posted on your mycharity: water page.

Learn more about Dollars to Projects, ourmycharity: water feature that ties every dollar raised to a clean water project.

The water solutions we fund depend on the regions water availability, culture and economic conditions. Where water is near the surface, a hand-dug well is often the right solution. When water is less accessible, our partners bring in a professional drill team to dig deep in the ground or pipe fresh water from a remote mountain spring.

Our partners survey each site and work with community leaders to determine the best solution. Communities often elect a Water Committee which is then trained to manage and maintain their water source. Finally, the community contributes time and labor to build the project.

Here are some of the technologies we use:

Hand-dug wells-

Hand-dug wells are possible in areas with a high water table. Under the supervision of skilled engineers and masons, the community typically contributes time and labor.

Drilled wells-

A professional team uses a drilling rig to tap into an underground aquifer, then caps the well with a hand or foot pump. These deep wells typically supply more water than hand-dug wells, but the projects are more expensive as they require heavy equipment, fuel, and larger teams of skilled technicians.

Biosand filters-

Layers of sand, gravel and a microbial layer remove 99% of harmful bacteria from the water poured into them. A BSF requires little maintenance and can serve up to 15 people. Families usually keep it at their house for daily use. Learn more about our BSFs.

Rehabilitations-

Some communities have broken or abandoned non-charity: water projects nearby. Often, it's cost-effective to repair and improve these existing projects. We also support maintenance training so communities can prevent future breakdowns.

Rainwater catchments-

Areas with heavy seasonal rain can harness and store pure, natural rainwater. Rooftop gutters direct rainfall through a series of pipes into a holding tank for a community, school, or clinic to use over time.

Spring protection systems-

Spring protection systems safely store and pipe clean water to communities from natural springs. Their impact depends on the water yield; some provide water for a couple hundred people, others can be piped down to several villages.

Filtration-

Water contaminated by iron, fluoride, bacteria, arsenic, or other pathogens needs to be filtered before its drinkable. Theres no one-size-fits-all filter; they vary based on whats contaminating the water and where the system is being installed. Learn more about our partners who use filtration.

Latrines-

Latrines (toilets) are critical to improving health, prosperity and education opportunities for a community. We fund latrines at schools and clinics as well as empower people to build their own household latrines. Watch a story about latrines bringing girls back to school.

Water projects include more than just the technology learn what else goes into implementing a charity: water project.

We're so excited that you've taken a step towards potentially joining our team! We read and review every application. Your email will not be overlooked. If you are being considered for the position, a member of our team will be in touch with you shortly.

We'll contact you if you are selected for a follow-up interview, so we ask you not to follow up with emails or phone calls. Questions on visas, salaries, etc can also be discussed during the interview process.

We never know when well need your expertise and would love to have your information on file should we need to call on you!

Please fill out our volunteer form. This will put your information in our volunteer database. Well reach out if we have a volunteer opportunity that matches your skill set.

charity: water operates on a quarterly basis where we fund grants we've committed to in the field on a quarter system. Therefore, any campaign openwill end on the date noted on the campaign pagetoensure the projects we've committed to can be funded according to that timeline.

If you want to fundraise beyond your indicated end date, we encourage you to start a new campaign! There's no limit to the number of campaigns you can start on mycharity: water. Giving family and friends the link to your profile page will let them keep track of how much you've raised across all campaigns, how much each campaign has raised and which campaign is currently open for donations.

Check out an example of a group that has run consecutive campaigns.

100% of your money goes to water project costs on the ground. Private donors cover the salaries of our staff so your money can go directly to materials, local staff costs, in-country program support, and mobilization. If your sponsored water project is at a school, a portion of your money may be used to build latrines in addition to the water project. Latrines are crucial to reducing water-related diseases, especially at schools or health clinics where populations are denser.

Thanks for your interest in helping us recruit! Although we sincerely appreciate you looking into our work, we're not looking to hire additional recruiters at this time.

We love that you want to bring water to an entire community! We try to make sponsoring a project easy; just head here for more information.

Our Water Programs team uses careful discretion in choosing the water programs we fund. We cannot take open offers or solicitations to work in specific countries, work with specific partners, or fund specific technologies.

Instead of choosing the technology, country, or local partner yourself, we ask that you trust our judgment in determining where your funds go. We are honored to have the chance to be good stewards of your fundraising efforts and we take it very seriously.

Unfortunately, if you send in a check with a requested country restriction, we will be unable to honor it.

You can be sure though that 100% of the money you give or raise will go to a community thats very much in need. See our completed projects here.

Here's how it works:

1. Sign upto be a mycharity: water member.

here

2. Start a campaign. You can get started here.

You'll create your very own URL, write a mission statement, and choose a goal. Once you hit submit, you'll be ready to roll!

Not sure what to write in your mission statement, or if you set the right goal? That's okay, you can edit this information anytime with the "settings" option available when logged into your profile.

3. Fundraise.Now it's time to start fundraising! Once your campaign closes, we'll send 100% of the money directly to building clean water projects in the field.

Looking for ideas or wantto ask other supporters what they have done? Feel free to join the Facebook Supporter group and connect with.

A Jerry Can is a container for fuel or water. Many people in developing countries use it to haul and store their drinking water. The standard five-gallon Jerry Can weighs about 40 pounds when full.

To us, the Jerry Can is a symbol of the water crisis. Millions of people around the world spend hours each day with one, or more, strapped securely on their backs, held tightly to their hips or balanced on top of their heads.

Read more about the story behind the Jerry Can here.

Thanks so much for your support from overseas! It really means the world to us.

Unfortunately, right now were only able to accept donations in USD and GBP (check out charity: water UK here ). You can make a contribution directly to charity: water via credit/debit card. charity: water pays back credit card fees, meaning if a donor gives $100 with a credit card and we get only $97, well make up the $3 (with our operations budget funded by generous private donors) and send the full $100 to provide clean water for people in need. This fee is charged by our online payment processor. Your foreign bank and/or credit card provider may charge you an additional conversion and transactional fees which are not reimbursed by charity: water.

We love our international supporters! If you're based in the U.K., click here.

However, please be aware that only donations made from within the U.S. or U.K. are tax-deductible and we can only accept donations in U.S. and U.K. currency. So all donations made online will automatically be converted to USD (outside of those zones).

Right now, we don't accept foreign checks; however, international banks can make checks out in USD if you ask. For USD money orders, please collect donations in your currency, then mail a USD money order to:

charity: water

40 Worth Street,Suite 330

New York, NY 10013

All checks and money orders should be made payable to charity: water.

We use three months as the maximum campaign length so that we can get your funds to work in the field as soon as possible. Please note that depending on when you open your campaign in our quarterly-cycle, it may actually be less than 3 months.

Already reached your goal before the three months is up? No problem -- you can increase your goal, continue fundraising past it or even start a brand new campaign.Sign into your mycharity: water account to do this from your campaign page.

Please note: Your page URL will still exist past the campaign end date (for you to have as a record of your success!), but your campaign won't be open for donations!

Regardless of how much you raise, 100% of your funds will go to the field andwe'll report back to you about the projects you helped to fund 21months after your campaign ends.

You canlook at all of our already completed projects here and learn more about Dollars to Projects, our mycharity: water feature that tracks every dollar raised to a clean water project here

We are so flattered that youre interested in working with us to bring clean water to people in need! However, as a small team with limited resources and bandwidth, we would like to hold off on starting a conversation until you are fully launched.

We would love for you to get back in touch once you are fully launched so that we can continue the conversation then.

charity: water is committed to sustainable, impactful programming on the ground. In order to achieve this, we're currently investing in comprehensive water, sanitation, and hygiene (WASH) interventions with 16 excellent partner organizations.

While we understand that the need for clean water spans the globe and there are many communities in need, we're currently focusing on our existing partnerships and building long-lasting strategies in the 17 countries we're actively working in.

However, here is a list of our partners who may be able to help you. We also encourage you to reach out to local organizations in your area who may be able to assist you further.

Happens to the best of us! Go ahead and sign in to your account here, then select forgot password. Enter the email you used to make your initial donation and you should receive a reset password link within a few minutes.

If you don't receive the email right away, be sure to check your spam folder or promotions tab in case the email got put in there.

Pipeline was our first-ever monthly giving program and represented charity: waters first approach to sustainability. It was a system of outstanding partners, innovative technologies, and local entrepreneurs all working together to keep water flowing at our water projects around the world.

You can learn more about Pipeline here.

The Pipeline monthly giving program has proven to us that clean water projects and sustainability need to go hand in hand. You can't fund one without the other. So, we've launched a brand-new monthly giving program that's going to fund both -- The Spring. We learned a lot from Pipeline in 2016 and were using these learnings to implement a new way of working.

We're so excited about The Spring. Its better for the communities we serve, and with more frequent communications about what you fund, its better for you too.

You can edit your monthly donation amount by following the steps below:

If you have already set up your account, you can log in here: https://donate.charitywater.org/account/login.

If not, you can register your account here: https://my.charitywater.org/account/password/reset (Hint: your account is associated with the email you used when signing up. If youre signed up via PayPal it may be the first email you used when signing up for PayPal)

Once youre signed in, go to your "Account Settings" page

Select the Spring Membership tab

Under Manage Gift, select Edit Gift

Edit the amount in the box below

Select Update Amount

Were committed to sustainable, impactful programming on the ground. In order to achieve this, we currently invest in comprehensive water, sanitation, and hygiene (WASH) interventions with 16 excellent partner organizations.

At this time, we're focusing on our existing partnerships and building long-lasting strategies in the 17 countries where we're currently working.

However, we'd be happy to accept your information for our records should we ever need to reach you. You can send us your information here.

Additionally, here is a list of our partners who may be able to help you.

For donations made online, you'll receive a confirmation email within a few minutes of donating. Within 24 hours, youll also receive a tax receipt via email for your records.

For donations made by check or money order, you'll receive a receipt by mail within 8 weeks of your donation.

If you havent gotten either of these, please fill out our tax receipts form and a member of our team will get back to you shortly.

Please contact us at [email protected].

In 2016 charity: water officially registered as a UK charity to provide a better experience for each and every charity: water supporter on this side of the pond - and to ensure we can reach our goal of a world where everyone has clean and safe water to drink sooner. To learn more about us visit charity: water UK.

We're able to accept donations in the form of stock, government (including municipal) debt and corporate debt through the Depository Trust Company (DTC). For security, settlement and reduced paperwork, electronic transfer through the DTC is preferred.

If youre interested in donating stock, please email [email protected].

Of course! We welcome support from a range of companies. Your company can donate a percentage of proceeds from your merchandise or get your employees involved by fundraising as a team and track your impact on our online giving platform. Read on for more information!

The simplest way to donate a percentage of proceeds to charity: water is through our online giving platform, mycharity: water. On mycharity: water, you can highlight who you are and what your company is doing to bring clean and safe drinking water to people in need. You can sign up and launch a campaign in a matter of minutes here.

See an example of a company that donates from sales here.

100% of donations will go directly to fund water projects in the field. When your campaign closes, youll receive your country approximately 6 months after your funds are sent to the field, your progress report in 9-12 months, and when the project is complete in about 21 months, youll receive GPS coordinates of the community served on Google Maps.

Because transparency is important to us, we ask that you state to your customers the exact percent or amount (dollars and cents) that will be donated to clean water.