Low pay, long hours, unrealistic expectations.
What are some of the best things about your team?
We are all new and trying to learn together.
What needs to change to make the company culture better?
The disconnect between employees, management, and the executive level.
What does the leadership team need to get better at?
Listening to their employees and enabling them to ensure client success.
Why do you feel undervalued and what would make you feel better about your compensation?
Either feeling comfortable working 40 hours at the end of the week or being compensated fairly for working 60.
What would you improve about your company's interview process?
When you hire someone for a position, that's the position. Don't disguise it as "you'd be a better fit over here" and force the move just because you're short staffed in customer service. Hire people who actually want to work in customer service!
What's going wrong and how can it be improved?
No training around enabling client success, which is ironically a pillar for the company. Some people at the company that the higher levels actually care about will work 25 hours a week...because they can and have been enabled. Otherwise, customer service is non existent.
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