CoachUp FAQs

There is a one time activation fee of $49.99 in order to create your personalized profile, which also covers the cost of your first annual background check.

There is a $9.99 annual membership fee which helps to cover the cost of maintaining an up-to-date background check on file with Coachup. This is not charged until one year from the date your application is approved, and is a recurring annual fee.

Once your application has been approved, you will have the ability to set your pricing. You determine how much you charge your clients for single session and multi-session packages.

CoachUp’s pay scale rewards coaches for promoting a long-term commitment to personalized training with clients on the CoachUp platform. Earnings are calculated based on how many sessions you've coached with an athlete; the more times you train an athlete, the more you'll earn. Since you set your session rates, you are always in control of how much you earn. Keep in mind, we charge a $19.99 Placement fee to the client when they book their first package with you. This fee is a one-time fee and won't be charged if they book additional sessions with you.

Earnings for session 1: 57\% of your rate

Earnings for session 2: 72\% of your rate

Earnings for session 3: 82\% of your rate

Earnings for session 4: 87\% of your rate

Earnings for sessions 5 and more: 94\% of your rate

Here's an example of what your earnings per session with each client would be if you charged $30 per session:

If you’re interested in becoming a CoachUp Coach, please visit our application page the sign-up process is quick and easy.

Want to know the keys to submitting an outstanding application? Click here for some pro tips.

After you submit your application, our team will take a close look at it. Once your application has been reviewed, you’ll receive an email message letting you know either that your profile has been approved, or that we need more information before we can approve it. The approval message will give you instructions for signing into your account and setting up a great profile. Of course, we cannot accept applicants whose coaching experience falls short of our standards. Make sure your application meets our standards here.

Can I coach multiple sports?

Yes! Once you'vehad one profile approved, you'll have the option to click the "Coach another sport" button. You can find this in your " Profile " tab next to your profile photo. You'll then be able to submit an application to coach another sport.

Membership Fee and Safety Measures

CoachUp Charges a $49.99 activation fee. This covers the publication of your personalized profile, as well as your first annual background check. We are committed to making the CoachUp community a safe and trusted marketplace so every coach will have to be authorize a background check on an annual basis in order to maintain an active account. You will be charged a $9.99 annual fee one year from your activation date to cover the cost of each subsequent background check. You can enter or change your credit card information from the “Account” tab of your profile.

The short answer is, "Yes, you do need to report your income."

However, tax documentation will only be provided by CoachUp under certain circumstances.

Under the Internal Revenue Code (IRC) Section 6050W, CoachUp will file a 1099-K form to the IRS for coaches who earn over $20,000 AND settle at least 200 transactions with CoachUp in a calendar year. Each time you mark a session complete, or get a registration for a group event, we consider this to be a settled transaction. Coaches who meet this requirement will receive a copy of their 1099-K via U.S. Postal Service by the end of January.

Regardless of whether you meet this criterion, your yearly (net) earnings summary is accessible at all times in the “Payments” tab of your dashboard. Here you will see a breakdown of each payment that was sent to you and the date that it was sent.

Please consult a tax professional or consultant for advice about your tax status and reporting requirements. For more information, please visit the IRS website.

We couldn't be more excited that you're interested in joining CoachUp. Unfortunately, there are a couple of restrictions at the moment regarding who is eligible to be a CoachUp coach.

Current NCAA Athletes

The NCAA has strict regulations governing athletes’ ability to provide private training, and we don't want to jeopardize your eligibility to compete.

We look forward to having you join our platform as a private coach in the near future, after you complete your NCAA athletic career. View specific NCAA guidelines HERE (see page 28).

Located Outside of the U.S.

CoachUp currently operates in the United States and Canada.We are growing quickly, and our hope is to expand into additional regions in the future.

Until you are eligible to be a CoachUp coach, please keep tabs on our progress by following us on Facebook or Twitter. We look forward to having you join our platform as a private coach in the future!

For every inquiry you receive, keep in mind that there is an individual behind the message who is looking to you to help them reach Another Level.

In your CoachUp account you can visit your Inbox to view any incoming messages from potential clients. There are two types of messages you may receive: direct messages and general requests.

Direct Messages

Direct messaging is the most common form of communication between you and your clients. The client’s message is automatically sent to your CoachUp Inbox and your email address; you can reply to the message from either. The quicker you reply to your clients, the more likely they’ll be to book sessions with you.

CoachUp requires coaches to reply to their clients within 48 hours, or their fast response rate will be docked, so try to aim for a 100\% fast response rate. Also, if you do not respond within 48 hours, you will receive a warning and your profile will drop in the search results.

General Requests

Rather than a client directly reaching out to you for your coaching services, a client may opt to submit a general request in search of a coach in their area. The general request is sent to multiple coaches in the area at the same time. We recommend replying to these general requests as quickly as possible to increase your chances of booking the client.

I’ve received a message, now what?

Some things to consider asking about the athlete before deciding if you’re a good match:

Desired training location

Availability

Training goals

Age and position (if applicable)

Please keep in mind, that per CoachUp’s Terms of Service, you cannot exchange contact information prior to booking a session. We have built our messaging platform to instantly connect you and your potential clients via email. Please adhere to the system, if not, your profile is in danger of suspension

Booking Requests

There are two different ways to start working together. For both options, you have 24 hours to accept or decline the booking request before it expires.

The client can send you a booking request.

You can send the client a custom package for a different rate and number of athletes than are available in your default packages.

When you receive anew Booking Request, you have a few options. You may:

Accept the Booking Request ASAP - you’ll have 24 hours to respond, but reply quickly to ensure the best experience for the client. Upon accepting, call the client to discuss their goals and session logistics.

Decline the Booking Request within 24 hours if you can't work with the client for some reason.

If you’d like to know more details before you Accept the Booking Request, promptly message the client via your inbox; await their response, but keep in mind that the Booking Request will expire 24 hours from when it was submitted.

Overall, the most important thing is to Accept or Decline the client’s Booking Request before it expires (24 hours after it’s submitted).

Custom Packages

A custom package allows you the opportunity to adjust your rates on a one-off basis to fit the needs and requests of a client. For example, if you’re willing to train an athlete at a discounted rate, or perhaps you want to offer a special introductory rate, you can offer a custom package without permanently changing your rate.

You can send a custom package from your Inbox by opening a message thread with a potential client and clicking the grey “Offer Custom Package” button.

Great, they’ve booked a session, now what?

Once you accept the booking request, CoachUp will automatically send you the client's phone number, so give them a call to nail down any final logistics! If you can’t reach them over the phone, we strongly recommend leaving them a message and following up with an email. To ensure you and your client are on the page, we recommend scheduling the session from the Sessions tab in your dashboard.

Coaches are awarded a discount at the CoachUp Pro Shop based on their current Coach Tier.

The CoachUp Pro Shop sells branded apparel from Under Armour, and training equipment from SKLZ, Wilson, Diamond Kinetics, and more. Coaches can use their discount on hundreds of items to get gear and equipment for their training sessions at better-than-retail prices.

My CoachUp

You can redeem your discount code in the "" tab of your Dashboard.

Grow Your Business

We'll try to send you as many new client leads as possible, but here are a few proactive things you can do to attract clients:

Invite clients (outside of CoachUp) to book you through CoachUp

Purchase the Coach Profile Promotion Package to extend your visibility to Facebook, Instagram, and Twitter users in your area.

Create a Craigslist ad to draw more traffic to your profile.

Get CoachUp gear and business cards to help spread the word (be sure to use your Coach Tier discountin the CoachUp store).

Share your profile on social media to grow awareness.

Creatively market your profile! Feel free to use the CoachUp logo on any promotional materials you'd like to create to promote your profile.

Improve your placement in the CoachUp search results by having a high fast response rate, setting your specific availability every week, maintaining a high client loyalty rate, and following our coach guidelines and expectations.

Go the Extra Mile

Take the time to really get to know your clients:

Be a mentor, and build a lasting and meaningful relationship with your client.

Ask about your clients' grades and how school is going.

Show up to your clients' games and give feedback.

Provide excellent feedback:

Offer to watch film of your clients' games and prepare an analysis.

After each session you can provide feedback on the platform. This is one more tool at your disposal to provide a great service to your athlete and to encourage them to rebook you.

Take it to Another Level by providing photos and/or videos of the athlete's form.

All CoachUp coaches must pass an Identification Check, National Criminal Check, and Sex Offender Check performed by Checkr when they submit an application to coach on CoachUp. Coaches are required to renew these checks on an annual basis to maintain their CoachUp accounts.

All clients also have the ability to purchase an up to date Comprehensive Background Check (Unlimited County Criminal Check). This is a detailed local-level search reporting any criminal convictions recorded within the last 7 years - for all registered addresses over the previous 7 years. This background check can be purchased by clients for $24.99 at checkout. You will not be charged to authorize this check.

This check will be performed by our trusted partner, Checkr.Once the results are returned, CoachUp will notify your client that the results of your check meet (or do not meet) our standards for CoachUp Membership.

Authorization of this checkis required within 7 days of the initial authorization request. If you do not complete this action within that timeframe, the authorization request will be canceled, and your account will be restricted (suspending the ability for new clients to message or book sessions with you through CoachUp).

Every day, hundreds of training sessions take place across CoachUp Nation thanks to our passionate athlete community and roster of expert, top-notch coaches who love what they do. CoachUp thrives on the values central to all sports: dedication, hard work, loyalty, and teamwork. We are committed to empowering our athletes and coaches to become the very best they can be, and are excited to have you play on our team.

When we live these values on AND off the field, we are able to support an active and sustainable marketplace where anybody, regardless of circumstance, can gain access to individuals who can alter and improve the trajectory of their life through sport.

Who is in CoachUp Nation?

Athletes & Parents: Our athletes and their supporters come to CoachUp to take their game to the next level. Whether it be to making the varsity roster, running your first 5k, or trying out a new sport, CoachUp is the place to go for all of your training needs!

Coaches: CoachUp coaches have extensive experience competing and coaching at a high level. All coaches have passed an Identification Check, National Criminal Check as well as a Sex Offender Check performed by Checkr, ensuring that CoachUp is a safe and secure marketplace.

What are the ground rules?

Communication: Be polite, respectful, and don’t send spam with requests or offers to sell something. Be clear about dates, times, and locations. Provide thorough information to ensure smooth and efficient communication.

Stay on the platform: All sessions must be booked on www.coachup.com - if sessions take place off the platform, we are unable to back up our athletes or coaches in the chance something goes awry. Keep in mind that CoachUp provides all coaches with general liability insurance up to $1,000,000. This coverage applies to all sessions booked through CoachUp.

It is also recommended that all messaging and scheduling takes place on the platform to keep your training simple and centralized.

When in doubt, reach out: If someone or something seems questionable or you are uncertain, contact our Support Team on LiveChat at www.coachup.com, email us at [email protected] or call us at 888-680-4750 seven days a week.

Train hard and have fun!

What are the penalties for violating our terms of service?

Our athletes and coaches are primarily responsible members of the community. We understand that everyone makes mistakes, and sometimes, you may not know what is and is not okay. As such, we have a system in place to accommodate athletes and coaches who make mistakes. We have resources to help our community understand our terms of service, and we are always happy to speak with you directly to answer any questions.

Strike 1: First warning issued for violating our terms of service.

Strike 2: Second warning issued for violating our terms of service. Coaches with a second warning will have their profile placed on locked vacation mode for a period of time.

Strike 3: Third warning issued for violating our terms of service. Coaches with a third warning will have their profile permanently suspended.

*Please note that CoachUp reserves the right to escalate strikes for coaches based on the severity of the violation.

The quality of CoachUp Coaches is our top concern. Our coaches have extensive experience competing and coaching at a high level in their sport. Beyond our coaches' elite athletic and coaching qualifications, CoachUp also requires every coach on our platform to pass a background check process, ensuring that CoachUp is a safe and secure marketplace.

All CoachUp coaches must pass an Identification Check, National CriminalCheck, and Sex Offender Check performed by Checkr.

Identification Check

An Identification Check consists of a visual image scan on identity documentations such as driving licenses and passports to ensure that they are valid and not reported as stolen or lost.

National CriminalCheck

ANational Criminal Check draws from over 500 million records from thousands of jurisdictions extracted from state and county courthouses. This check is a basic check and only includes the state and counties that report to the national database. It is not a complete database.

Sex Offender Check

A Sex Offender Check identifies applicants who are listed on a nationwide or state Sex Offender registry. These registries assemble information about persons convicted of sexual offenses for law enforcement and public notification purposes.

All coaches are required to renew the Identification Check, National CriminalCheck and Sex Offender Check on an annual basis to maintain their CoachUp accounts.

All clients also have the ability to purchase an up to date Comprehensive Background Check (Unlimited County Criminal Check). This is a detailed local-level search reporting any criminal convictions recorded within the last 7 years - for all registered addresses over the previous 7 years. This background check can be purchased for $24.99 at checkout.

Creating a customized URL for your CoachUp profile makes it easier to both share your profile with potential clients and invite existing clients to CoachUp.

We recommend creating a "vanity URL" if you want to hand out business cards with a link to your profile on them or want to invite your existing clients to book with you on CoachUp. It can be difficult to share your URL if it's too complicated or hard to remember, so by creating a vanity URL, you can create a simple, easy to remember URL formatted as: coachup.com/me/custom

You'll be able to make the "custom" at the end of the URL anything you like (as long as another coach hasn't already taken it). To set your vanity URL, visit the " Profile " tab of your CoachUp account.

Invite a Client

Your customvanity also serves as an easy way to invite clients that you already are working with, or already know, to book with you through CoachUp.

When you invite a client to CoachUp, CoachUp's fees are waived for both you and your client! You are only responsible for a 3\% payment processing fee. This means that you will earn 97\% of what you charge your client, and your clients will pay no extra fees. So if you charge $100, your client will pay $100 and you'll earn $97.

Invite clients to CoachUp to take advantage of our $1millioninsurance policy on all sessions, credit card processing, easy-to-use scheduling tools, and more. Get started by clicking "" in the My CoachUp tab of your CoachUp dashboard or directing them to the following link:coachup.com/join/custom where the"custom" at the end of the URL is the same vanity that you created for your Profile link above.

Absolutely!

Inviting clients to CoachUp:

When you invite a client to CoachUp, CoachUp's fees are waived for both you and your client! You are only responsible for a 3\% payment processing fee. This means that you will earn 97\% of what you charge your client, and your clients will pay no extra fees. So if you charge $100, your client will pay $100 and you'll earn $97.

Invite clients to CoachUp to take advantage of our $1millioninsurance policy on all sessions, credit card processing, easy-to-use scheduling tools, and more. Get started by clicking " Invite a Client " in the My CoachUp tab of your CoachUp dashboardor by directing them to the following link:coachup.com/join/custom where the"custom" at the end of the URL is the same vanity that you created for your Profile link.

Don't know how to create a custom Profile link? Click here.

Referring coaches to CoachUp:

Know any awesome coaches? Invite them to join CoachUp and earn 20 Coach Score points for each coach who signs up. Points will be awarded to the referring coach when the referred coach’s application gets approved by CoachUp.

Get started by visiting the " Refer a Coach " page in your CoachUp dashboard today!

All CoachUp coaches are currently grouped into one of three Coach Tiers: Gold, Silver, or Bronze

here

Coaches in the Gold Tier will enjoy the following benefits:

Expedited payouts - expect payouts in 2 business days

No messaging restrictions - exchange contact information with a potential athlete prior to a session being booked

Social Media links - Link to your Facebook, Twitter, Instagram or Linkedin account right from your CoachUp Profile

Ability to list a specific training facility or location as additional insured as part of CoachUp's insurance policy

Which Coach Tier will I be in?

To determine a coach's Coach Tier, coaches will be rated on the following five metrics on a 1-4 scale.

Review Rating Average

Responsiveness Score

Lifetime Conversion Rate

Client Loyalty Rate

Recent Session Count

Coaches will be assigned a Coach Tier based on the total amount of points earned.

Tier

Points

20

14-19

5-13

How can I learn more about the five metrics that determine my Coach Tier?

For a detailed explanation of the five metrics that determine your Coach Tier placement, please click here.

Can my Coach Tier change over time?

Yes, your Coach Tier will be recalculated every 2 weeks on the 1st and 15th of each month.

Does my Coach Tier affect my earnings?

No. All coaches operate under the same schedule of fees no matter which Coach Tier they are in. You can see the full breakdown of fees and earnings .

Will my Coach Tier determine where I appear in CoachUp's search results?

Your Coach Tier will not expressly determine where you appear in CoachUp's search results, but some of the same metrics that are used to calculate your Coach Tier are also used to determine where you appear in search results. Because factors like distance and position/expertise are used to determine the order that we display coaches to an athlete that is conducting a Coach Search, it does not mean that a coach belonging to a higher tier will always be listed ahead of a coach in a different tier.

Why is CoachUp changing the Coach Tiers?

We are evolving constantly to meet our three goals: to provide a superior experience for our clients, to be an unmatched professional resource for our coaches, and to maintain our status as the nation's leader in private coaching. The updated version of the Coach Tiers provides coaches with 5 clear metrics which can be used as a guide to attaining status as a top-class CoachUp Coach. In addition to being recognized as a Gold Tier coach, a top performing coach will also have access to several of the features that were previously only available to coaches who paid for the Premium membership including faster payouts and restriction-free messaging with potential athletes.

To set your pricing and session length, go to the " Packages " tab in your CoachUp account.

To edit a current package, click the "Edit" button on one of your packages. To create a new type of package, click the "Add Package" button. Add the following details to complete your package:

Name the package (ex: Trial Package, Elite Package, Group Package, Online Training, etc.)

Enter a description (include information about what the package will entail, how many athletes can join the package, etc.)

Set your packagelength (minutes, hours, days, weeks)

Set the number of sessions in your package

Set the max number of athletes who can register for the package

Set the rate of the package (keep in mind, if the client is booking apackage with you for the first time, a $19.99 Placement fee will also be charged to your client)

Select whether the package is for in-person training or virtual training

If you offer virtual training, you willappear in search results across the country to athletes searching for virtualcoaching

Please note:

We ask that you work with each of your clients one-on-one, unless of course the client has booked a package that you've indicated is for group sessions. You may train more than one athlete during a session if you have discussed the situation in advance with your client and believe that including one or more additional athletes will benefit the client's training experience.

By offering group training, you are able to increase your hourly rate. Because of this, we suggest you heavily discount your per athlete rate to make a group booking more attractive for potential clients.

We suggest you charge between:

40\% less per athlete for 2 athlete group

50\% less per athlete for 3 athlete group

60\% less per athlete for 4 athlete group

Coaches set their own rates on CoachUp, so pricing varies based on the coach you choose; a coach's pricing can be found on his or her profile page. Many coaches offer discounts for packages of multiple sessions or multiple athletes.

A one-time only Placement Fee of $19.99 applies only to your first booking with a new coach. You will not be charged this fee for any rebookings with your coach. It is not charged if the athlete has been referred to CoachUp by the coach or if the athlete is registering for a coach's event such as a camp or clinic. Thisis the only additional fee that will be charged for the duration of your relationship with your coach.

All sessions booked through CoachUp are covered by our Good-Fit Guarantee.

Let your clients know about CoachUp Promos and Specials by using the easy messaging feature on our iOS or Android apps. This feature allows you to type one message and send it to as many of your clients as you'd like. Check out the below screenshots to see how it works.

First, go to the "Messages" tab in your CoachUp app. Then click the button in the top right hand corner to compose a new message.

Write the message you want to be sent out to your clients, and then you can select which clients you want the message to be sent out to. Your client list is broken up so you can see which of your clients have incomplete sessions remaining with you and which clients have no sessions remaining with you but may want to rebook more.

Once you select your clients, send the message. When you return to your inbox, you'll see that your message has been sent to each of the clients you selected.

Note that this is not a group message, so your client's replies will only come back to you.

Coach Tiers

Tier

Points Earned

20

14-19

5-13

Metrics

Review Rating Average - This metric averages the star ratings you've received from your athletes. Example: If you have received three 5-star reviews and one 4-star reviews then you would have a 4.75 Review Rating Average.

Review Rating Average

Points Earned

Greater than or equal to 4.5

4

Greater than or equal to 4

3

Greater than or equal to 3

2

Less than 3

1

Responsiveness Score - This metric looks at how quickly you respond to new athletes who send you a direct message. It is equal to your Fast Response Rate (the \% of time you responded to new athletes within 48 hours over the past 3 months) minus your Average Response Time (the average amount of time it has taken you - in hours - to respond to new athletes over the past 3 months). Example: If you have a Fast Response Rate of 100\% and an Average Response Time of 8 hours then your Responsiveness Score is 92.

Responsiveness Score

Points Earned

Greater than or equal to 90

4

Greater than or equal to 80

3

Greater than or equal to 70

2

Less than 70

1

Lifetime Conversion Rate - This metric looks how many clients have paid to work with you versus the number of clients that have reached out to you through CoachUp. Example: if 10 athletes have sent a message to you since you've been on CoachUp and 5 have booked at least one package with you then you would have a 50\% All-Time Conversion Rate.

Lifetime Conversion Rate

Points Earned

Greater than or equal to 33\%

4

Greater than or equal to 25\%

3

Greater than 0\%

2

0\%

1

Client Loyalty Rate- This metric looks at the clients that you have worked with in the past year's time to see how many have completed at least 4 sessions with you. Example: if you have worked with 20 athletes in the last year and, of those 20 athletes, 12 have completed at least 4 sessions with you since you began working together then you would have a 60\% Client Loyalty Rate.

Client Loyalty Rate

Points Earned

Greater than or equal to 33\%

4

Greater than or equal to 25\%

3

Greater than 0\%

2

0\%

1

Recent Session Count- This is the number of sessions that you have completed within the past 60 days.

Recent Session Count

Points Earned

10 or more

4

5-9

3

1-4

2

0

1

Your clients who have decided to take advantage of the Ongoing Training option for auto-renewal will always have a single session “on deck” with you, allowing them to be ready to train at any time. Here's how it works:

When a client is using the Ongoing Training option and you mark their last availablesession as complete, 1 more session will automatically be booked at the per-session rate of the last package they booked with you.

When this session is booked, we'll send an email to you and the client letting you know that the additional session has been booked at their current rate.

Clients can enroll, cancel, or adjust their Ongoing Training settings from their CoachUp account at any time.

Ongoing TrainingFAQs

How can clients begin their Ongoing Training with me?

Clients can turn Ongoing Training on or off at any time right from their CoachUp account by clicking "Manage Ongoing Training Program Preferences" in the "Helpful Links" section.Please note, in order to use the Ongoing Training option, your client must first book a package with you, after which theywill then be able to stay with the Ongoing Training option or turn it off.

What if I don't want my client to be automatically rebooked at a certain rate?

If you don't want your client to use the Ongoing Training option for a specific package, you can offer a Custom Package to your client from your inbox and check off: "Do not offer auto-renewal on this package."

How can I update my rate for my client's bookings if they are using Ongoing Training?

As part of the Ongoing Training program,your client's rate will always be the per-session rate of the last package they booked with you. So, if you need to update their rate, and you have discussed the change with your client, please contact us so that we can help us accomodate the change. Your client will need to log in and go through thecheckout process to book your new rate in order for their Ongoing Training rateto updated. Once this happens, you can continue marking your sessions as complete to be paid at the newrate.

If a client isusing theOngoing Training option and completes a 5-session package, will they be automatically rebooked for another 5 sessions? Or just 1 session at the 5-session package rate?

Regardless of how many sessions the client booked to start, the Ongoing Training option books1 session at the same per-session rate as their last booked package with you. The goal of Ongoing Trainingis to keep 1 session "on deck" for a client at all times.

The Ongoing Training optionmakes sure you always have a session "on deck," allowing you tobe ready to train at any time. Here's how it works:

When your coach marks your last available session as complete, another session will automatically be added to your account at the same per-session rate.

When this session is booked, we'll send an email letting you know that one additional session has been booked at your current rate (using the card you have on file).

You can enroll, cancel, or adjust your Ongoing Training settings from your CoachUp account at any time.

Ongoing TrainingFAQs

Why should I take advantage of the Ongoing Training option?

You’re busy. We get it. Spend less time trading scheduling messages with your coach and more time actually training.

First dibs. With a session alwaysin your account, you can be confident you’ll get priority access to your coach.

Getting to the next level takes more than an hour. CoachUp Ambassador Stephen Curry did not become a 2x NBA MVP and World Champion in one hour of training - it took thousands of hours of consistent, dedicated training. And he’s still at it today.

We’ve got you covered. If at any time you decide your coach is not a great fit for you, our dedicated Customer ExperienceTeam will connect you with another coach.

How can I manage Ongoing Training settings?

You can enable or disable the Ongoing Training optionat any time right from your CoachUp account by clicking " Manage Ongoing Training Program Preferences " in the "Helpful Links" section.Please note that in order to take advantage of the Ongoing Training option, you must first book a package with a coach, after which you will then have the option to enroll.

If I am already using CoachUp's Ongoing Training option and I complete a 5-session package, will I be automatically rebooked for another 5 sessions? Or just 1 session at the 5-session package rate?

Regardless of how many sessions you initially booked, the Ongoing Training option automatically rebooks 1 session at the same per-session rate as the last package you booked with your coach. The goal ofOngoing Training is to keep 1 session "on deck" for you at all times.

Will the additional session be booked automatically, or do I need to issue approval before the booking is confirmed?

In the Ongoing Training program, when your last remaining session is marked complete, a 1-session booking will occur without any action required from you.

We'll email you to confirm that the session was booked on you behalf (the email will include the rate and payment method, so you’ll know exactly what you were charged). We're committed to providing clear and prompt communication - our Customer Experience Team is standing by 7 days a week to help!

Customize how your information is displayed on your public profile

By default, your first name and last initial are displayed on your public profile. If you wish to adjust your profile name to only show your full first and last name, you cando that by clicking the "Display full name publicly box" under the Basic Info section of your Profile.

If you have your own coaching business and want to be able to display your business name on your CoachUp profilevisit the " Account " tab of your CoachUp account and add it to your basic information.

Add a customized URL for your CoachUp profile to make it easier to share with potential clients

If you meet a potential client outside of CoachUp or want to hand out business cards with a link to your profile on them, we'd recommend creating a "vanity URL." It can be difficult to share your URL if it's too complicated or hard to remember, so by creating a vanity URL, you can create a simple, easy to remember URL formatted as: coachup.com/me/custom

You'll be able to make the "custom" at the end of the URL anything you like (as long as another coach hasn't already taken it). To set your vanity URL, visit the " Profile " tab of your CoachUp account.

Even though clients are made aware that they are required to book their training sessions with you through CoachUp's platform, youmight still occasionally be asked by a client how they should pay - or how you prefer to be paid.

can reach us anytime

As part of our partnership agreement, you’ve agreed to book and schedule all training sessions with CoachUp clients through CoachUp. In situations like this, we find that simple communication works best; explaining how and why a client should book one of your training packages will usually be all you need to do.

Remember:

There are several reasons that we require all training sessions to be booked and scheduled through CoachUp's platform

New clients might not have a complete understanding of the CoachUp platform - as our trusted partners, we rely on you to help navigate them through the process correctly

Communication works! The coaches who throughly and thoughtfully answer all of a potential client's questions through the direct message system areour most successful coaches

We are here to help - if you or your new potential athlete need assistance, you .

The CoachUp Cash Rewards Program awards athletes with points for their hard work and dedication with 3\% back on all of your purchases.

When a you book a package with a coach, you will earn 'pending' points. As you complete training sessions, your points will become redeemable for CoachUp Cash. CoachUp Cash can be spent in the CoachUp Pro Shop ontop-of-the-line merchandise or back on CoachUp to book more sessions with your coach.

For example: If you purchase a session for $100, youwill earn 300 points when that session is completed. When redeemed, those 300 are equal to$3 of CoachUp Cash.

*Please note: CoachUp Cash is not rewarded for Event registrations.

You can see your rewards summary in the " My CoachUp " tab of your CoachUp account.

*Sessions completed prior to March 10, 2016 are not eligible for the CoachUp Rewards Program. Points begin accumulating for any session completed on or after March 10, 2016.

*CoachUp Cash Certificates apply only toward the subtotal of your order from the CoachUp Pro Shop and will not cover the cost of shipping and handling.

If you would like to transfer the credit from unused sessions with your current coach over to use with a new coach, you can initiate a Transfer Request.

To initiate a Transfer Request:

Sign into to your CoachUp account and go to the Coaches tab in youraccount

Locate the coach that you would like to transfer your sessions from

Click the Transfer sessions to another coach link next to the number of remaining sessions with that coach

Clicking on the Transfer session to another coach linkwill bring you to the Transfer Sessions Form. Complete the form to initiate the transfer. We'll be able to follow up with you via email in the next day or so with your credit.

If you want to use your credit with a different coach but have not already identified the coach that you would like to transfer to, we recommend initiating a Coaching Request to easily alert the coaches in the area that you are looking to connect with a coach. Be sure to provide details on what you're looking for, your availability, and where you're located.

Once you're ready touse your credit and book a new package, you can apply your credit code at checkout.

Please note: The Transfer Sessions Form is not currently available on our mobile apps. To transfer sessions please sign in to CoachUp on a mobile or desktop browser.

If you are not interested in working with a CoachUp Coach at this time, you can request a refund for sessions that you have paid for, but have not yet completed.

When requesting a refund, please note CoachUp's refund policy:

If you need to stop or pause training for any reason, sessions are eligible for a refund within 90 days of the date of purchase. After 90 days, all remaining sessions are only available for CoachUp credit. Unused credit expires one year from the date of purchase.

To initiate a Refund:

Visit the Contact Us page

In your message to us, please include the reason for your refund request and any additional pertinent information

We will be back in touch with you within 2 business days to assist with your refund

With CoachUp, you're covered.

Good Fit Guarantee

We are so confident in the quality of our coaches that we stand behind them with our Good Fit Guarantee, a 100\% money-back guarantee on every one-on-one or small group session booked on CoachUp.

If you are unhappy with your first session with a coach, contact CoachUp within 48 hours of the session taking place and we will transfer you to a new coach or issue a full refund. If you contact us outside the 48-hour window, we can issue a gift certificate for the total value of your remaining sessions that you can use toward another coach.

We doubt you'll have to take advantage of our Good Fit Guarantee because athletes and parents love our coaches! Their reviews say it all: 99\% of the time our coaches receive a positive rating.

Refund Policy

If you need to stop or pause training for any reason, sessions are eligible for a transfer or refund within 90 days of the date of purchase. After 90 days, all remaining sessions are only available for CoachUp credit. Unused credit expires one year from the date of purchase.

*Only purchases made directly on CoachUp.com qualify for the Good Fit Guarantee and Refund Policy.

If you do not hear back from a coachwithin 48 hours of reaching out to them, please confirm your message was sent. It's possible your coach replied to you and the reply ended up in a spam or promotions folder in your email account.

Confirm that your messagewas delivered to the coachby looking in your CoachUp Inbox.

Responses from coachescan sometimes end up in theJunk/Spam folder of your email account, depending on your personal email settings.

To ensurethat new messagesdo not get lost in your spam or junk folders, adjust your email client's filter settings to allow for incoming messages from [email protected].

Because spam and junk mail filters vary between email clients (Gmail, Outlook, etc.), we recommend that you are following the spam filter settings instructions for your specific email client.

Let us know if you didn't hear back from your coach. We'll do our best to reach the coach and confirm their availability, and in most cases the coach will then follow up with you shortly. However, we find that thebest option is to also message additional coaches in case your first choice is currently unavailable.

We understand that it can be frustrating to message a coachand not receive a response right away. We encourage coaches to respond as soon as possible, and even require coaches to reply to newmessageswithin 48 hours. There is a chance that the coachis temporarily without access to the internet or email and simply cannot respond to you at the moment.

Interested in booking training sessions with a coach but wantto speak with the coach first? Once you've found your coach, you can email thecoach at any time by clicking the "Message Coach" button on the coach’s profile page.

Your message will be emailed to the coach, and his or her response will be emailed back to you.

In order to speak with the coach over the phone, you must first submit a booking request. You can do this by clicking the "Book Now" option on any of the coach's packages. Once you send your coach a booking request, he or she will be able to accept the booking request which will automatically send you their phone number. If after speaking on the phone you decide it might not be the best fit or you'd prefer to switch to a different coach, we can either transfer you to a different coach or process a refund to your credit card.

Your message cannot contain phone numbers, email addresses, or websites until you have purchased a session, at which point your contact info will automatically be exchanged with your coach.

1. Search for coaches in your area

Looking for a coach in your area for one on one or small group training sessions? From basketball training to yoga instruction, we have you covered. Enter your location and let us know about your training goals. We’ll recommend a fewgreat coaches, but you can also browse through all coach profiles and sort the results by distance, price, and reviews to identify the coach that best fits your needs. Our coaches offer one on one training sessions, small group training, online training, and events like camps and clinics.

2. Contact and book sessions with your coach

Click the 'Book Now' button on one of the packages your coach has available on their profile (or send them a message by clicking 'Message Coach'). Here's some more information on how to contact a coach. After you book sessions with your coach, you'll automatically receive their contact information. Call or email your coach to set up your first training session!

3. Get training!

Now you're ready to reach Another Level! Feel the difference as you sharpen your skills, learn new moves, and improve your game. Receive actionable feedback from your coach after every training session. Remember, you're in good hands with our Good-Fit Guarantee and dedicated support team.

Find Your Coach

CoachUp How it Works

If an athlete needs tocancel a scheduled session, they must provide the coach with at least 24 hoursadvance notice. If the coach doesn’t receive that 24 houradvance cancellation notice, the coach may, at his or her discretion, mark that session complete and receive payment in full.

When a booking request is submitted (upon completing the checkout process), we place an authorization hold on your credit card. This hold typically appears as a pending charge or temporary authorization on your statement. Your coach will have 24 hours to accept the booking request, at which time we will finalize the transaction.

If your coach declines the request or 24 hours elapses, we will release the authorization hold and our team will follow up to recommend another great coach who is ready to help you reach Another Level.

The amount of time it takes for a bank or credit card company to remove the hold varies based on individual bank policies. Hold requests are usually resolved within 2 - 4 business days.

Please click the“Have a discount or gift certificate code?” linkon the finalpage of the checkout process, enter your promo code, and click the "Apply" button.

The discount or gift certificate code will automatically discount the specified amount from your package price.

We believe that personalized coaching is the secret to reaching the next level in sports + life.

CoachUp is the safest and most secure method of finding and training with a personal coach. We thoroughly vet each of our coaches to ensure that they are highly qualified. Whether you are an athlete or the parent of an athlete, you can rest assured that you are in good hands training with a CoachUp Coach.

We are so confident in the quality of our coaches that we stand behind them with our Good Fit Guarantee, a 100\% money-back guarantee on every one-on-one or small group session booked on CoachUp (in-person and online).

Due to high operational costs for Events, CoachUp is unable to offer a money-back guarantee for Events (including camps, clinics and classes). When registering for an Event, credit card payment will be processed immediately and therefore is non-refundable.

Should extenuating circumstances arise (the event was canceled, you booked the wrong event, etc.) please contact us directly and we'll make things right.

We doubt you'll have to take advantage of our Good Fit Guarantee because athletes and parents love our coaches! Their reviews say it all: 99\% of the time our coaches receive a positive rating.

Once you experience training with a CoachUp Coach, we're sure you'll notice the immediate benefits personalized coaching can provide. However, if you are less than satisfied after your first session, just let us know and we will refund your payment in full.

If you are new to CoachUp or new to personalized coaching, we recommend that you review How It Works. We understand that it’s not always easy to try something new, so if you have any questions, please contact our Customer Support team. We are here to help!

*If you are unsatisfied with your coach for any reason, just let us know within 48 hours of completing your first session to receive a full refund. If you contact us outside the 48-hour window, we canissue a gift certificate for the total value of your remaining sessions that you can use toward another coach.

We fully understand that there are unique circumstances, so feel free to contact us. Bottom line we will make it right for you.

Please note that transactions completed outside of the CoachUp system are NOT covered by this guarantee. You should book sessions through CoachUp for this reason.

CoachUp is a service that connects athletes with private coaches for sport-specific, one-on-one coaching.

CoachUp is the link between where you are and where you want to go. It’s one-on-one coaching with seasoned experts who know your game inside and out, whatever the game may be. It’s the secret sauce that’s propelling athletes from the bench to the field, from JV to varsity, from college to the pros.

CoachUp is a cultural movement that’s dramatically changing how athletes train and improve, both on and off the field. We’re helping athletes get the most out of themselves.

And that’s the most satisfying victory of all.

Just Shoot: A CoachUp Success Story

A year ago, David decided to get serious about basketball. His mom, JoAnn, had signed him up for camps and clinics before, but they just weren’t doing the trick. Then JoAnn met Coach Anthony Gurley through CoachUp and everything changed:

Yes. You have one year from the date of your booking to complete all sessions in that package. If sessions have not been completed after one year, they will be removed from your CoachUp dashboard and will no longer be available to be scheduled/completed.

If, prior to expiration, you are unable to complete sessions due to injury, scheduling issues, relocation, etc., you always have the ability to transfer your sessions to another coach or receive a CoachUp credit for the value of your sessions.

Please don’t hesitate to contact us at any time for assistance.

Forgot your password? No problem! Follow these steps to set up a new one:

Go to CoachUp.com and click "Sign In" in the top right.

Click “Forgot your password?” (located under the Email field).

Type in your email address, and an automatic email will be sent to that address.

Open the email and click “Click Here to Reset Your Password.”

Type in your new password and click "Update" that's it, you're all set!

Want to change the email associated with your CoachUp account?

Log into your CoachUp account and visit the " Account " tab. You'll be able to edit your basic information including the email associated with your CoachUp account as well as your password.

Still need to verify your email before we can review your CoachUp application?

Log into your CoachUp account and resend your email verification link. You'll see the below option once you've logged in.

After you complete your first training session, you will be able to leave a review for your coach.Reviews help athletes and parentschoose the best coach for their needs, so be sure to leave your coach a review to share how your experience went.

Submitting a review:

Sign into your account on CoachUp.com or on the CoachUp App.

In your " My CoachUp " tab, you'll see the option to leave your coach a review.

Rate your experience from 1-5 stars (one is the lowest rating; five, the highest), andadd in a little information about how your training with your coach went.

Click the "Submit Review" button.

Updating areview:

Sign into your account on CoachUp.com or on the CoachUp App.

Visit the " Coaches " tab in your CoachUp dashboard.

Find your coach and click the "Update Review" button.

Edit your review and click the "Submit Review" button.

You can enable scheduling and new message email/text notifications to keep your family and friends in the loop when coordinating CoachUp sessions.

For example, if your spouse is the one who keeps everyone on schedule, or your neighbor is the official carpool driver, enabling this feature will allow them to receive the same email notifications as you. Also, you may be interested in adding your child as an additional contact so they can receive emailsdirectly from their coach.

To enable email/text alerts for a new contact:

Visit the " Coaches " tab of your CoachUp dashboard.

Scroll to your coach, and click the "Add new contact" button.

Enter the name and email address for the person you would like to receive alerts. You can also add their phone number if they wish to receive notifications about upcoming sessions via text message.

Click the blue "Add new contact" button.

Your new contact will now receive scheduling notifications as well as new messages from your coach.

You have the ability to add up to 3 people to receive messages and scheduling notifications.

To remove a contact:

In the " Coaches " tab of your CoachUp dashboard, click the "edit person" button.

Click the "Disable notifications" button. The contact will no longer receive coach messages or scheduling updates.

Scheduling Your Sessions

The sooner you can get your training started, the sooner the athlete can see improvement, and the quicker you can get paid. Once you have nailed down a time, date, and location, schedule your session by clicking on the “Schedule” button next to the client’s name.

When you schedule your sessions, CoachUp will provide details about when they will take place, and automatically provide you and your client with reminders leading up to each session. CoachUp has a 24-hour cancellation policy to protect both you and your client in the event of a last minute cancellation, so be sure to give your athlete a heads up if you are unable to make a session.

Completing Your Sessions

Once you complete your session, you need to mark the session complete to receive your payment. You should only mark a session complete after it has occurred. We encourage you to do this immediately following sessions to ensure timely payouts. To mark a session as complete, just click the "Mark Complete" button next to the session in the Sessions tab of your dashboard.

After clicking the “Mark Complete” button, you will need to provide the following information to receive payment:

Session date, time, and location

Feedback for the athlete - provide an overview of what you worked on, the athlete’s performance, and discuss what you will work on in future sessions.

Payments are issued 3-5 days after you mark a training session as complete. You can check on the status of your payout in your Payments tab. If you accidentally mark a session complete that did not occur, please contact CoachUp Customer Support immediately.

CoachUp will use your TrainingLocations or Travel Distance (if you’re flexible on where you train) to power our search results:

If you have specific facilities at which you typically train:

You can add those facilities and we’ll display the facility information and locations on your profile (alongside a nice map).

We’ll send you clients who can travel to your facilities to train.

To add locations, visit the “Profile” tab of your dashboard and scroll down to the “Training Locations” section. Choose your facility location from the auto-suggestion list that appears when you begin typing. Once your location is selected, click the blue “Add Location” button.

“Profile”

If you’re flexible on location or available to travel for training:

You can set a “From Location” and a travel radius (5 to 50 miles).

We’ll send clients your way who are available to train within your travel range.

Set this up from the “Profile” tab of your dashboard by selecting “Yes” under “Can you travel to sessions?” Then, add your “From Location” and the distance you’re willing to travel from that location. Click the "Update Location" button.

Now if someone does a search for the Boston area, you will be displayed in those search results and then if they did a search in the Cambridge area you would also show up in those results. This means if you’re a coach that coaches in two far apart locations, our search results will soon be able to accommodate your unique situation.

Added a location? Here’s what’s next

When you schedule a session (from the “Sessions” tab in your dashboard or mobile app), you’ll have the option to select one of the locations you’ve added. CoachUp will send a calendar reminder to both you and the client that specifies the location you’ve selected.

Need to edit or remove a location?

You can edit or remove a location at any time. Just visit thetab in your dashboard and click “Remove” next to any of your saved locations.

We willdisplay your public events on your profile page and in your sport's search results, but there are also a few things you should do to be proactive about getting more clients to register foryour event.

Your first step should be inviting clients who've contacted you through CoachUp in the past. You can invite clients through your CoachUp inbox by either inviting one client at a time or by inviting many clients at once.

Inviting a client to an event

In your inbox, open a message with one of your clients and select the option to "Invite to a clinic."

Events

You'll be able to send an invitation to your event to your client and customize a message.

Inviting many clients to an event at once

We'd recommend using the "mass messaging" feature available in the iOS and Android apps.

With the mass messaging feature, you can select as many of your clients or potential clients as you like, and send them a link to your event registration page. If you only have a limited number of registration slots available, be sure to let your clients know that you will be accepting registrations on a first come, first serve basis.

You can find the url to your event in the "" tab of your CoachUp account. Just navigate tothe date on your calendar that your event is scheduled for,click on your event, and look for the "Invite Athletes: Copy the Link Below to Share" section. That's the link you'll want to share with your clients.

You should also share the link to your event with your non-CoachUp clients via email, text, and social media. The more places you share it, the more quickly you'll fill up the available registration slots.

We've also seen coaches havesuccess by offering things like free t-shirts, gear, or training sessions to clients whoregister for the event andalso inviteadditional friends/familyto register as well. Remember that your clients' word of mouth is an effective marketing tool, so encourageyour clients tohave their friends register!

You can create a Custom Package to fit your client’s individual needs. A Custom Package is a unique offer exclusive to a particular client that is different from your standard session and package rates. For example, you may want to offer a Custom Package if a client wants to train far away and you need to increase your rate to factor in time/travel costs.

In short, Custom Packages are all about offering flexibility to accommodate unique circumstances.

Want to offer a Custom Package? Here’s how:

To offer a Custom Package, visit your Inbox and select a conversation.

When viewing a conversation, click the “Offer Custom Package” button.

Next, edit the Custom Package page to include the number of athletes you are training, the number of sessions you want to book with this client, and the price you will charge.

Once these fields are filled in, click “Send” to deliver a message to your client with a link to redeem the custom package you have just created for them.

See below for a demo...

Website:

Mobile App (iOS):

Mobile App (Android):

You can create an event - such as a camp, clinic, class, or small group training session - to train multiple athletes at the same time. You can also share an event sign-up link via email or on social media.

To set up an event, visit the " Events " tab in your CoachUp account. On your calendar, visit the day you'd like to schedule your event for, and click the "Schedule Event For This Day" button.

getting more athletes to register for your event

When creating your event, provide detailsonthe following:

The name of the event

Whether the event is in-person or online

The location of the event (be sure to set an exact address)

The dateand time the event will begin

Whether the event should be public or private

If the event is public it will appear to athletes in the CoachUp search results

If the event is private it will be hidden from the search results, and only athletes you send your event link to will be able to register for it

The max number of athletes who can attend the event

The event registration fee (keep in mind, in addition to the rate you charge, there is a one-time CoachUp placementfee of $3.99 that new clients are charged if it is their first time working with you).

The event description (remember to include your refund policy, instructions for where athletes should go, an itinerary if necessary, etc.)

Instructions for athletes attending the event (if you need them to send you their t-shirt size or if you need them to send you any additional information after they register).

Once you've created your event, athletes will be able to register for it. If you've made your event public, athletes searching for events in your area will be able to see it in the CoachUp search results. If you've made the event private, only athletes who you share your event link with will be able to register.

Pro tip: Be sure to check out our article on .

As athletes register for your event, we'll send you notifications to alert you. You can then message those athletes individually, or you can message all registered athletes at once.

Need to make changes to your event? If you edit your event details, we'll send an email notification to the registered athletes to notify them of the changes.

If you have the CoachUp iOS app, you'll be able to upload an introduction video to your profile page.

Open the menu in the app, and click the "Upload Profile Video" button. You'll be instructed to take a short (~45 second) video. Use this video as an opportunity to introduce yourself to potential clients and give a short description of what your typical training session is like.

Follow these steps to add a video:

Make sure you're in a place with good lighting and no background noise

Enlist a friend to help press "record" (no selfies, please!)

Keep the camera still and avoid zooming while recording

Take your video in landscape orientation (holding your phone on its side, not upright)

Once you submit your video, we'll get it up on your profile in the next day or so, or we'll reach out to you if we think your video could use some tweaks.

Need some inspiration? Check out Coach Vasili's profile video.

Your earnings for an event you've created will be determined by how many athletes register for the event. If more than 4 athletes register for the event, your earnings will be different than if 4 or less athletes register for your event. To learn more about creating an event, visit our help center article on creating a group event.

When five or more athletes register for anevent you've created, you will earn 94\% of your rate per registrant.

If four or less athletes register for the event, then each registration will be treated as a package, so your earnings will be based on the number of times you've trained with each registrant.

Your event will still be open for new registrations for 24 hours after the event is scheduled to take place. So if anyone forgets to register, they'll be able to do so for up to 24 hours after the event takes place.

After that 24 hour period, we'll begin processing your payment for your event automatically, so youcan expect to receive your payment approximately 4-5 business days after yourevent takes place.

Starting Your Application

Visit our Coaching Jobs page to apply to be a CoachUp coach. You can begin your application by entering your basic information. If you submit your CoachUp application and we let you know that it needs more information before we can approve it, take a look at the sections below to make sure your application met our standards.

The firststepis to make sure you have a great profile photo. Some examples can be found in Choosing the Perfect Profile Photo.

Do's:

Individual headshot (with a nice smile!)

Individual action/in-game shot (face clearly visible)

High quality image

Don'ts:

Selfie

Photo without your face

Group photo

TIP: Your photo, price, and One Sentence Bio will help you catch the attention of potential clients searching for a coach in your area. Welcome new clients with a high quality, smiling headshot of yourself.

After you have uploaded your profile photo, scroll down to the Your Coach Profile section.

Coach Profile

The Your Coach Profile section consists of four fields that you are required to fill out:

Coaching Experience ( jump )

Athletic Highlights( jump )

Session Plan( jump )

One Sentence Bio ( jump )

1. Coaching Experience

(140 character minimum)

What experience do you have coaching or training athletes? At what levels have you coached? Where have you worked as a coach or trainer? What age groups do you typically work with? Do you have any industry certifications?

Be specific here! List specific schools, teams, clubs, universities that you have coached as well as how many and which years you spent with each.Have your players/teams gone on to play in any championships/win any awards?

Great descriptions include specifics:

My coaching resume includes stops at St. Anne's Belfield School in Charlottesville, Virginia working as a bench coach before accepting a job with the nationally ranked TC Roberson Rams in Asheville, NC. I am proud to currently serve as the lead assistant for Needham's Post 14 American Legion team. I have a proven track record of coaching baseball players of all abilities and levels from beginners to High-School All Americans. I have coached many Division 1 players who are or were student-athletes at places like South Carolina, Wake Forest, Appalachian State, Columbia, High Point, James Madison, UNC-Asheville, Tennessee, and Northwestern. I have also worked with many Division II and III players.

Avoid vague descriptions:

I’m a seasoned coach in Basketball. I have coached for many years for several different teams. I currently coach for a high school team.

TIP: We understand that many of our coaches may be fairly new to coaching so don't forget to add camps that you coached at during your playing days.

2. Athletic Highlights

(140 character minimum)

What were your athletic accomplishments? Did you compete at the collegiate or professional level? Where did you compete? What awards or honors have you earned?

Clients will look at your Athletic Highlights in conjunction with your Coaching Experience to get a sense of who you are as an athlete/coach and how you can help them reach their goals. Again, it is important to be specific. For example, what position did you play?

Great descriptions include specifics:

I was a three sport athlete at Needham high school, playing football, basketball, and baseball. Basketball was always my greatest passion so I continued to play in college at the Division 1 level at CoachUp University. I was both a relief pitcher and starter and helped my team win three straight Conference Championships. Some of my specific athletic accomplishments are as follows: Voted team captain 2012 Honorable Mention All-Conference 2012 Led Team in basketball in 2011 League MVP in High School

Avoid vague descriptions:

I was a college basketball player. I would have played professionally if it had not been for an ankle injury.

TIP: Be as descriptive as possible - clients are looking for details they can relate to (played point guard in high school) or can aspire to (earned a scholarship to play D1).

3. Session Plan

(140 character minimum)

We understand that every session will be different, but this section will provide insight into what a typical session with you may entail (drills, techniques, coaching style).

What's typically included? Check out the example below:

Good example (baseball):

Dynamic warm up involving short plyometric movements to get legs and core engaged

Position specific throwing with player

Front toss to diagnose key areas to work on

Tee work

Live batting practice

Conditioning and/or position specific work

Bad example (too generic):

We will work very hard while also having a ton of fun!

TIP: This is a good opportunity to show areas that you believe to be your expertise.

4. One Sentence Bio

(180 character maximum)

Your One Sentence Bio is the first thing clients will read about you when they search for coaches in their area. To help your profile stand out, include specific details that are unique to your background and experience, such as athletic achievements and coaching/career highlights.

Great descriptions include specifics:

Former D1 starter with 3 years of private coaching experience. Specializes as a shooting coach.

Former assistant coach at nationally ranked TC Roberson High School and lead assistant for Needham's Post 14 American Legion team.

I have 6 years experience as a Certified Personal Trainer through I.S.S.A, and hold two more certifications through NESTA and TRX.

Avoid vague descriptions:

I have been coaching athletes for quite some time - train with me to reach your goals!

Let’s work hard, get better, and have fun!

TIP: This should be unique and informative what experience do you have that differentiates you from the other coaches.

We are excited to welcome you to the CoachUp platform and we look forward to working with you as your grow your coaching business and brand as a CoachUp coach.

We think you will find that our award winning mobile app is extremely helpful in assisting you to run your private coaching business. To download the CoachUp app please click here.

Verify your account information

Once you accept the CoachUp Terms of Service, please visit the Account tab of your CoachUp dashboard to confirm that all of your information is correct, including an email address and phone number that you have access to on-the-go.

Complete your profile

The next step to getting started on CoachUp is to make sure that your profile is 100\% complete. To do this, click on the Profile tab. At the top of your profile page, you will see a grey box which contains instructions on what to do to bring your profile to 100\% completeness. The box will remind you to:

Add Training Locations

Complete My Services

Add a testimonial

Add an action photo

Complete the CoachUp Coach Course

Share your profile

A few things to note:

Add Training Locations : In the Travel section, indicate if you are willing to travel to do a session. Some clients may request to meet at a location closer to them, but you are not required to do so. By selecting that you are not willing to travel, you are indicating that all sessions will take place at one of your listed training locations. Next, add a training location; you can add multiple locations, but only the top 3 will be visible to potential clients.

You can use parks, churches, high school gyms, or other out of the box places to run a good session. Asking other coaches in your area or searching for facilities on the internet may yield some great results as well. You do not need a lot of space or a brand new facility to hold a great session!

Add your availability : Set your general availability and specific availability.

My Details: In the My Details section, you will indicate whether there is a cost to use the facility where you hold your sessions. If there is, you can let the client know here whether the facility fee is included in your CoachUp rate or if the client should expect to pay more to use the facility at the time of the session.

Testimonials: Obtain a quote from colleagues, athletes, or parents of athletes that you have coached. We have found that coaches with testimonials attract more clients.

Set up your payment information

To review your pricing options, go to your Packagestab. Setting your session length and duration will be a little different depending on your membership type. For more info, see our article on customizing your rate and session duration. When setting your pricing, make sure you set your price competitively! The average coach charges $45-50 per hour, but we suggest taking a look at what other coaches in your area are charging on CoachUp. You can visit the site as an athlete and enter your sport and zip code to see coaches in your area.

In order to receive payment for your training sessions, you'll need to set up your direct deposit information. Click the Set up, review, or change your payment settings here link at the top of your Payments tab. Make sure you enter a valid checking account and routing number.

Looking for additional ways to find new clients? Building a craigslist ad for your coaching services is a quick and easy way to get more job leads. Creating a personal ad is easy, just follow these short steps and you'll be on your way to booking more training sessions in no time.

Step 1: Create a Craigslist account

* NOTE: If you already have an account, you can skip this step

You must have a Craigslist account to post an ad (it's free!).

You will then need to access your email to click on the verification link sent to you by Craigslist.

Once you click on this link from your email, you will be brought to a page where you will set up your password for the account.

The first time you visit your account page, you'll be asked to agree to Craigslist's terms of use.

Once you've agreed to the terms, you'll be ready to post ads.

Step 2: Create a new post on Craigslist

Visit your Craigslist account page, and if necessary, sign in using your email address and password.

At the top of the page to the right, you will see a drop down menu that says “new posting in.” Select the city you live in (or near) and click on the “go” button.

On the next page, you will choose the type of posting. Select “service offered” and wait for the next page to load.

Now choose “lessons & tutoring.”

On the next page you will choose an area to post your ad select the area that best represents where you coach.*

* NOTE: Some smaller cities on Craigslist do not require you to choose a specific area, so you may skip this step depending on where you are posting.

Step 3: Complete and submit your post

You will then reach the page where you can enter your ad content. First, enter your posting title and specific location.

SUGGESTED POST TITLE: "Private [your sport] sessions with experienced coach."

Create the text for the body of the ad, and follow the instructions on Craigslist if you would like to add images. Your ad should include information about you.To ensure that your ad shows up in Google search results, you may want to include specific keywords relating to training as well asyour location. For example if you are a basketball coach who is looking for work in the Greater Boston area you may want to include the keywords "basketball", "coaching", "training", and "Boston".

You should also add a link to your profile.

* IMPORTANT: Be sure to select “no replies to this email.” Selecting this option will ensure that your email address remains hidden, which will protect you from malicious solicitations and spammers. In order to protect your safety and privacy, please make sure that you are not including your direct contact information in your ad.

You will be able to see a preview of your ad before posting it. If everything looks correct, click “publish.” If you need to make changes to your ad, click “edit text.”

Once you have submitted your ad, you will receive an email from Craigslist with the subject line POST/EDIT/DELETE: [your ad title].

Follow the link in the email and click the option to "publish" your ad.

* NOTE: You may post to more than one category if you wish, so feel free to experiment with others! * BE AWARE: If you post too often, your ads might be ghosted or flagged (meaning no one will see them). We recommend waiting 48 hours between postings.

Need some inspiration? Here's a great example of a Craigslist ad by Coach Phil.

Whether it be due to scheduling conflicts, difficulty finding a location, or it's just not the best fit, sometimes you just can't train with a client.

Yourclient probably wants tofind a different coach to work with though. Or maybe they booked the wrong package with you, and you want them to rebook you at a different rate. Please feel free to direct your client here for instructions on how to receive a CoachUp credit to use to book another coach or book a different package with you.

You or your client can also reach out to us directly, and we'd be happy to transfer their sessions or provide them with a refund.

CoachUp protects you with a 24-hour cancellation policy in case a client does notshow up for a scheduled session. You have the option to mark the session complete so that you will still be paid for the time you've set aside. This policy is to be implemented at your discretion; we encourage you to use your judgement depending on your client's circumstance.

If a client is not present at the beginning of the session, call to check on his/her status. If a client is just running late, utilize the remaining time in the session to the best of your ability. If a client does not show up at all, we recommend you reach out to him/her to discuss the reason for missing the session and attempt to reschedule it.

Be sure to schedule your sessions in advance through CoachUp.That way, if your client is a no-show, we'll have a record of when the session was supposed to take place.

If you're unable to train with your client and they require a refundor would like to transfer their booking to a different coach, visitour help center article on processing refunds/transfersfor clients.

In order to provide a great experience for CoachUp clients, we require coaches to:

Reply to client messages within 48 hrs

Respond to Booking Requests within 24 hours ("Accept" or "Decline")

Contact clients promptly upon confirmation of booking

Show up on time (or early) for scheduled sessions

Come to session prepared with all necessary equipment

Maintain active communication with clients who have booked sessions

Keep availability and location up to date 1

Provide clients with at least 24 hours notice in the event of a cancellation

For the safety and integrity of our community, we do not allow:

Exchange of contact information before a booking takes place 2

Accepting payment from CoachUp clients outside of the CoachUp platform 3

Encouraging CoachUp clients to book sessions with you outside of CoachUp

Marking training sessions complete that have not taken place

Unprofessional communication or behavior

Falsification of personal information

Providing a client experience that falls short of CoachUp standards

Any coach who fails to comply with the above requirements will be subject to their CoachUp account being placed on hold and unable to accept new clients. We enforce our Guidelines and Expectations to ensure that all CoachUp clients receive a great experience and to maintain the integrity of our community.

These Coach Guidelines are also incorporated into our Terms of Service, available here.

1. What if I'm unavailable to coach?

2. Communicating with clients

3. Why is it important to make sure sessions are booked through CoachUp?

Once you're logged into your CoachUp account, visit CoachUp Nation and click "My CU Nation" in the top right. This is called your Command Center.

CoachUp Nationposting guide

From your Command Center, you have several options:

Select the"Create Post" option if you'd like to write an article or share a video with some commentary.

When creating a post, you'll need to make sure you add a title, create a short description withwhat your post is about, and add a featured image by clicking the "Feature Image" button.

Select the "Create Slideshow" option if you'd like to create a slideshow of images with commentary.

Select the "Create Quiz" option to create a quiz to test the knowledge of visitors to CoachUp Nation.

Select the "Create Poll" option to create a short poll to gather people's opinions

No matter what kind of post you're making, you can use the "Save Changes" button at any point to save your work. The post will be saved to your "Drafts" folder.

Once you're done with your post and have all the requirements filled out, you'll have the option to submit it to our editors for review.

Check out the if you run into any issues.

FAQs

Can I edit my post once I’ve submitted it?

Unfortunately, no. Once it has been submitted, any changes go through our editors - so proofread carefully!

I've submitted my post but I don’t see it on the site.

There are many factors that determine what we feature. Our editors review each post to determine if it can be posted or if it needs a little work.We are happy to give individual feedback so if you have submitted a postand don’t see it, feel free to reach out.

What should I post?

Great contentabout coaching! Seriously -- coaching tips, drills, skills, advice, fitness,wellness, nutrition if it is about youth sports, we want to hear it.

What shouldn't I post?

We are a family friendly site. No offensive content or language, andno advertisements. If you think something is questionable, it probably is! But feelfree to ask us, too.