CS has a blame culture.
What are some of the best things about your team?
Dedicated and motivated to provide superior customer service.
What does the leadership team need to get better at?
Listening to their customers and employees.
What needs to change to make the company culture better?
Empower the employees the ability to provide customers good service.
Why do you feel undervalued and what would make you feel better about your compensation?
Work load is unmanageable and no authority to give customers solutions.
What's going wrong and how can it be improved?
Focus on Customer point of contact service, instead of Sales Rep point of contact.
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