Corsair Components, Inc FAQs

This warranty applies to all Corsair products except Corsair PC gaming systems. You can find warranties for PC gaming systems on the Corsair Systems Warranty page.

How to Make a Warranty Claim

Overview

Corsair Warranty Periods by Product

Warranty Terms

How to Make a Warranty Claim

All customer service requests are handled through our service ticketing system.

If you purchased a Corsair product directly from Corsair, click Create a Warranty Return to create an email ticket, filling in as many details as possible.

If you purchased a Corsair product from another retailer, it may be faster to solve your warranty claim through your original point of purchase. Because the warranty period may vary depending on where you purchased the product, we recommend checking the return policy of the retailer first. If you prefer, you can also have your warranty processed by Corsair. Click Create a Warranty Return to create an email ticket, filling in as many details as possible.

To exercise your warranty rights, you need the original sales receipt and a picture of the product serial number. To see where serial codes are located on products, see this article.

Overview

Corsair provides a warranty for its products, starting from the day of purchase from an authorized Corsair reseller.

The warranty period will vary by specific product. You can find the warranty period on the product package, in the user documentation, or the listing of Corsair warranty periods below. If you see different warranty periods for a product, the longest warranty period applies.

Corsair warrants that the product will be free from defects in material and workmanship for the specified period.

This warranty is limited to the original purchaser and is non-transferable, except where prohibited by applicable local law.

Returning Your Product

If you need to return your Corsair product for replacement, Corsair will give you a Return Merchandise Authorization (RMA) number and return instructions.

If your returned product includes any storage devices, we will not return the original storage device to you.

When you return the product, send the package, with the original sales receipt and a printed copy of your RMA confirmation email included, to the original place of purchase or a specific location as directed by Corsair. You may be required to pay shipping and handling charges, as well as any applicable tariffs, duties, taxes, or other fees.

Do not return your product without prior approval from Corsair. Any product returned without a valid unique RMA number will be refused and returned to the sender at the sender’s expense.

To avoid problems with returning your product:

Clearly write or display your RMA number on the outside of the package

Include a printed copy of your RMA confirmation email in the package

PLEASE NOTE:

If memory modules were purchased as a kit, then the entire kit must be returned for warranty replacement, even if not all the modules are faulty. The lot codes on each module returned as a kit must be identical. Failure to return the entire kit will cause delays in processing your return.

Business-to-Business

If you are a reseller or computer dealer, please email your warranty service request to [email protected]. This email address will not answer inquiries from retail customers.

RMA Return Addresses

We have multiple RMA receiving locations worldwide. Your RMA confirmation will specify a specific return address to send your package to. This will be your standard return location and should not be changed without prior approval from Corsair.

Any packages received at an unauthorized location may be refused and returned to the sender at the sender’s expense.

Products Lost or Damaged During Transit

When returning a product, we recommend using a return shipping method that provides tracking information. Corsair is not responsible for damage incurred during shipping to an RMA location.

If possible, use the original packaging material to pack the product for return. If the original packaging is unavailable, you should use packing materials that provide the same or greater protection to the product.

Packages that arrive with any external damage or appear inadequately packed may be refused and returned to the sender at the sender’s expense.

RMA Processing

Once Corsair receives your package, the following will happen:

Before acceptance, we will perform a visual inspection of the package to ensure there is no visible damage during transit that could affect the product being returned.

We will perform individual visual inspections on all products to ensure the products are genuine Corsair products with all visual labels intact and free of physical damage or abuse.

We will confirm the RMA number, which should be written on the outside of the package.

We reserve the right to return any damaged packages or packages with no RMA numbers clearly marked on the exterior to the sender at the sender’s expense.

After inspection, we will confirm the product as received and begin processing.

You will receive automatic email updates throughout the RMA process.

Here are the typical processing times:

1 to 2 business days for your replacement to be processed

3 to 5 business days for your replacement to be shipped and delivered

Corsair Warranty Periods by Product

DRAM Modules

All DRAM memory modules have a lifetime warranty

Flash Devices

All USB 2.0 Flash Survivor, Flash ReadOut, and TurboFlash flash drives have a 10-year warranty

All USB 2.0 Flash Padlock flash drives have a 5-year warranty

All USB 2.0, USB 3.0, and USB 3.1 Flash Voyager and Flash Survivor flash drives have a 5-year warranty

The Neutron Series and Force Series MP300, MP510, MP600 solid state drives (SSD) have a 5-year warranty, while all other SSDs have a 3-year warranty

Mobile Storage

Voyager Air products have a 3-year warranty

Power Supply Units (PSUs)

AX Series PSUs:

Models with Gold or Platinum efficiency have a 7-year warranty

AX850 and AX1000 Titanium-rated PSUs have a 10-year warranty

AXi Series PSUs have a 10-year warranty

CS Series PSUs have a 3-year warranty

CS-M Series PSUs have a 3-year warranty

CX and CX-M Series PSU Models:

Wattages of 400W, 430W, 500W, and 600W have a 3-year warranty

Wattages of 450W, 550W, 650W, 750W, and 850W have a 5-year warranty

GS Series PSUs have a 3-year warranty

HX Series PSUs:

Models with Platinum efficiency have a 10-year warranty

Models HX520W, HX620W, and HX1000W have a 5-year warranty

All other HX Series Models have a 7-year warranty

HXi Series PSUs have a 10-year warranty

RM Series PSUs:

Models produced before 2019 have a 5-year warranty

Models produced 2019 and newer have a 10-year warranty

RMi Series PSUs have a 10-year warranty

RMx Series PSUs have a 10-year warranty

SF Series PSUs have a 7-year warranty

TX Series PSUs:

Models with Gold efficiency have a 7-year warranty

All other TX Series PSUs have a 5-year warranty

Vengeance Series PSUs have a 5-year warranty

VS Series PSUs have a 3-year warranty

VX Series (Models VX450 and VX550) have a 5-year warranty

NOTE: In certain jurisdictions, warranty is void if the safety sticker is broken.

Computer Cases

All Corsair computer cases have a 2-year warranty

Cooling Products

Hydro Series products have a 5-year warranty

Hydro X Series Core products (blocks, pumps, and radiators) have a limited 3-year warranty

Hydro X Series Accessory products (coolant, tubing, and fittings) have a 2-year warranty

ML Series products have a 5-year warranty

Air Series products have a 2-year warranty

All fan products have a 2-year warranty

Audio Products

All speaker products have a 2-year warranty

All headset products have a 2-year warranty

Gaming Peripherals

Gaming mice have a 2-year warranty

Gaming keyboards have a 2-year warranty

Gaming mouse mats have a 2-year warranty

Gaming chairs have a 2-year warranty

Elgato products have a 2-year warranty

Graphics Cards

All graphic cards have a 2-year warranty

Accessories

All accessories (e.g. lighting kits, headset stands, mounting brackets, cables) have a 2-year warranty

Certified Refurbished Products

Certified refurbished power supply units, cases, cooling units, SSD, USB parts, audio, and gaming peripheral and Elgato units have a 1-year, replacement-only warranty

Special Warranty Period in the European Union

In the European Union, the minimum warranty period provided by resellers is 2 years

The minimum warranty period for refurbished products is 1 year

Warranty Terms

If your Corsair product is not operating in accordance with its published technical specifications, the product will be replaced at Corsair’s expense. Corsair may, at its discretion, provide equivalent products if a replacement isn’t possible.

Any replaced Corsair product will be warranted for the remainder of the original warranty period or 30 days, whichever is greater, or the period of time required by local statute.

Hydro X Series Limited Warranty Terms

Corsair warranty does not cover any hardware damage resulting from poorly executed, improper, and otherwise hasty assembly of your custom water-cooling system.

Disassembly of Corsair Hydro X products is highly discouraged due to the complex design of components. Such actions may result in irreparable mechanical, electrical, or chemical damage that may void the warranty.

Obsolete or Discontinued Products

An obsolete or discontinued product will be replaced by the same product if it is available. If the same product is unavailable, Corsair will replace the obsolete or discontinued product with a product of similar function and capacity.

Exclusions

This warranty does not cover problems or damage resulting from, but not limited to:

Wear and tear from normal use

Any modifications, abuse, accidents, misapplication, or unauthorized repair

Any improper operations, including any use not in accordance with the supplied product instructions

Connection to any improper voltage supplies

Any other cause not related to a product defect in materials or workmanship

Except where prohibited by applicable law, any implied warranty on Corsair hardware products is expressly disclaimed.

Counterfeit products are also excluded this warranty. Counterfeit products are any products that Corsair, at its sole discretion, determines were not manufactured by Corsair or any of its authorized manufacturing partners.

PLEASE NOTE:

Counterfeit products will be reported for investigation and will not be returned.

Limitation of Liability

Except where prohibited by applicable law, Corsair shall not be liable for any special, incidental, indirect, or consequential damages whatsoever, including but not limited to:

Loss of profits, revenue, or data (whether direct or indirect)

Commercial loss from breach of any express or implied warranty

Data Recovery

Corsair is not responsible for backing up or recovering any data you have lost when using Corsair storage devices. We recommend you back up all data and remove all confidential, proprietary, and personal information.

Is the keyboard compatible with Mac computers?

Is the keyboard compatible with the Elgato Stream Deck software?

Can I use special streaming commands with the keyboard?

How many profiles can I use?

How do I set up Stream Deck integration?

We have a video that will walk you through the setup process:

Is the keyboard compatible with Mac computers?

Yes, you can use this keyboard with a Mac.

Is the keyboard compatible with the Elgato Stream Deck software?

Yes, the keyboard is compatible with the Elgato Stream Deck. It also has cross-functionality between iCUE and the Elgato Stream Deck.

NOTE: Both iCUE and Elgato Stream Deck need to be running for the Elgato integration to work.

Can I use special streaming commands with the keyboard?

Yes, you can use the Elgato Stream Deck software to program special streaming commands to use on your keyboard.

How many profiles can I use?

The keyboard has 8MB of onboard storage, allowing you to save up to 5 hardware profiles.

If your cooler is not detected in iCUE after restarting your PC, it might be because of a software conflict. Running other software that controls RGB components can deactivate your Corsair cooler interface driver.

Please note that your cooler will continue to operate as normal even if it isn’t detected in iCUE. Your cooler functionality will not be affected beyond being unable to change the RGB LED and alternating between cooling profiles.

The following software are known to conflict with the Corsair cooler driver:

EVGA PrecisionXOC

MSI Mystic Light

Asus AuraRGB

The best way to avoid conflict is to uninstall any conflicting software. If you do not want to uninstall the software, try deactivating the RGB controls in the conflicting software.

Finally, you can try manually reactivating the driver after restarting your PC. To manually restart:

Open iCUE.

Go to the SETTINGS

Select Restart iCUE Service.

If you are still experiencing issues, contact our Customer Support team.

Does the loop order matter?

Can I use Hydro X Series blocks with aluminum blocks/fittings?

Can I run this as a standalone part?

Can I use tap water or distilled water as coolant?

How do I clean the Hydro X Series components?

How often do I need to change the fluid?

Is the XL5 coolant non-conductive?

Can I reuse the pre-applied thermal material on the XC or XG Series RGB Water Blocks for reinstallation?

How many water blocks and radiators can one pump/reservoir combo support?

Does the loop order matter?

Since our pump/reservoir combo unit has both a pump and a reservoir, there’s no need to worry about the order of the remaining parts.

Can I use Hydro X Series blocks with aluminum blocks/fittings?

No, the Hydro X Series blocks use a cold plate made of nickel-plated copper. It should not be mixed with aluminum parts in a liquid cooling loop.

Can I run this as a standalone part?

No, the Hydro X Series is intended to be used as part of a complete custom cooling system, including the standalone pump and radiator.

Can I use tap water or distilled water as coolant?

You should never fill or flush your custom cooling system with tap water since tap water contains high levels of particulates and minerals that will damage and clog your system.

Distilled water can be used to flush the system and as a coolant, but you will need to add corrosion, biological, and scale inhibitors to ensure long-term use.

For the best performance, protection, and longevity of the cooling system, we recommend using pre-mixed fluid with corrosion, biological, and scale inhibitors, such as the Corsair XL5 Performance Coolant.

How do I clean the Hydro X Series components?

To clean the insides of the components, flush with distilled water. To clean the outside, use a lint-free cloth to remove marks or fingerprints.

How often do I need to change the fluid?

We recommend changing the fluid in your custom cooling system every 12 months to remove particulate build-up and ensure optimal thermal performance.

Is the XL5 coolant non-conductive?

Though the XL5 coolant has a very low conductivity level, no coolant can be deemed “non-conductive” since any coolant will slowly become conductive when put in contact with metal such as radiators and water blocks.

While it is technically correct to say on the bottle that the coolant is non-conductive, it will slowly become conductive once it is added into the custom cooling system.

Can I reuse the pre-applied thermal material on the XC or XG Series RGB Water Blocks for reinstallation?

Reinstallation of water blocks will require that you clean off the pre-applied thermal paste and apply a new layer of thermal material. However, the thermal pads fitted to the GDDR and VRMs can be reused.

How many water blocks and radiators can one pump/reservoir combo support?

This unit delivers a head pressure of 3.9 meters and is powerful enough to provide adequate flow through a custom cooling loop of at least 4 water blocks and 3 radiators.

Q: Why do we need DDR4?

A: There are four major reasons why DDR4 has replaced DDR3: it’s capable of hitting faster speeds, it’s capable of hitting higher densities, it has improved error correction built into the baseline specification, and it consumes less power for equivalent or better performance than DDR3. In short, DDR3 reached its limits and DDR4 has been able to push beyond that threshold.

Q: Is DDR4 slower than DDR3?

A: Because DDR4 uses looser latencies than DDR3 does, it can be slightly slower than DDR3 at the same clock speeds. What makes DDR4 important is that it can easily make up for that deficit by hitting higher clock speeds than DDR3 can. Getting DDR3 to run at 2666MHz or higher requires very careful binning of memory chips and can be very expensive, while 2666MHz is the lowest speed of our DDR4.

Q: Is DDR4 backwards compatible with DDR3?

A: No. DDR4 and DDR3 have key notches in different places on the DIMM to prevent them from being mixed up, and Haswell-E and X99 are DDR4 only.

Q: Does DDR4 have XMP?

A: Yes! DDR4 employs a new specification, XMP 2.0, while DDR3 remains on XMP 1.3.

Q:How does XMP work on DDR4?

A: Very similarly to DDR3, but with some caveats. For starters, Haswell-E tops out at a 2666MHz memory strap, which is very low for what DDR4 can do. Since XMP specifies speeds in excess of 2666MHz, your motherboard BIOS has to compensate somehow. Typically, when XMP tells the motherboard to use a higher memory speed than 2666MHz, the motherboard BIOS will bump the BClk strap from 100MHz to 125MHz. That’s normal, but that change will also increase the clock speed of the CPU itself; a well-designed BIOS will compensate and bring the CPU clock speed in line.

Q: Why are there two XMP profiles on my Corsair DDR4?

A: We include a pair of XMP profiles instead of just one for users who want to control how much power is consumed by the memory. The first XMP profile runs the DDR4 at its specification of 1.2V, while the second offers a higher speed at the cost of bumping the voltage to 1.35V. The first profile, then, is officially supported, while the second is not and instead offers a baseline of what the memory should be able to achieve.

Q: Why am I encountering stability issues with XMP?

A: If you have trouble with stability using either XMP profile, we recommend either manually entering the speed and timings the DDR4 is rated for or running your memory at its default speeds until your motherboard vendor provides a BIOS update to improve stability.

Q: I'm running at the default 2133MHz speed, but my system still isn't stable.

A: Double-check to see which memory slots your DDR4 is installed in against your motherboard’s instruction manual. We’ve found that you have to install your DIMMs in the primary set of memory channels first, in order, to ensure stability. If this checks out, please contact our tech support.

Q: What's the difference between Dominator Platinum DDR4 and Vengeance LPX DDR4?

A: Vengeance LPX is our mainstream DDR4, utilizing a standard-height PCB and heatspreader. Dominator Platinum DDR4 adds a larger, more robust heatspreader.

Q: Where can I learn more about DDR4?

A: We’ve authored a whitepaper that provides a much more detailed examination of this new memory technology. You can find it here.

Performance DRAM such as our Vengeance and Platinum series can be found at rated speeds of up to 4333MHz. However, you might notice that when you first install your RAM and boot to your system’s BIOS, the RAM is running at its standard speed (2133MHz/2400MHz in the case of DDR4 memory). Why does memory initially run at this slower speed?

*DDR4 memory running at its stock 2133MHz speed (shown as 1066.7MHz in CPU-Z).

To answer this question, we must consider the many different combinations of motherboards, processors, and memory that could be possible. A set of memory can be installed on numerous different processor/motherboard combinations, only some of which could actually handle the onboard changes needed for the memory modules to run at their rated speed. To avoid a bad combination resulting in an unbootable system, memory is set to run at a standard speed out of the box, which would put the modules within spec and work universally with all motherboards that support that type of memory.

Intel XMP (Extreme Memory Profile) is a predefined high-performance profile that’s been tested to work with that particular module or set of modules. To enable XMP, you must install your high-performance memory on a motherboard that supports XMP in some form (usually an Intel Z or X-series chipset) and enable XMP within your motherboard's overclocking utility.

*DDR4 memory running at 3000MHz with XMP (shown as 1498.5MHz in CPU-Z).

If your motherboard supports overclocking but doesn’t offer the ability to read the XMP of a module, as is the case with most AMD motherboards, the label on the modules will denote the rated speed, CAS timings, and voltage. These settings can be applied manually within the overclocking utility in your motherboard’s BIOS to enable the rated speed of the module, however, adjustments may need to be made for non-Intel platforms.

High speed memory can provide significant gains in various workloads from gaming to content creation. With the help of XMP, unlocking more performance can be as simple as turning it on in your system BIOS.

If your microphone output is too quiet or has poor sound quality, try the following:

From the desktop, right-click your taskbar’s Speaker icon and choose Sounds

Click the Recording Tab and right-click on the Corsair Device and choose Properties

Click the Advanced Tab and select the drop down list to choose (DVD Quality)

If you want to return or get a refund for a purchase made from the corsair.com Webstore, this article contains our policies and instructions for returns and refunds.

Standard return policy

How to return an item

Getting your refund

Returning incorrect or damaged products

Standard return policy

When returning a product purchased from the Corsair Webstore, there are a few important things to keep in mind:

To receive a full refund, you must return the item within 30 calendar days from the day you received it.

Only items purchased directly from the Webstore can be returned to Corsair. Products purchased from other retailers must be returned in accordance with the returns and refunds policy of the retailer.

Returned items must be undamaged and returned in the original packaging. Please ensure the item you’re returning is repackaged with all cords, adapters, accessories, and documentation that were originally packed with it.

Corsair store gift cards and Corsair gaming chairs cannot be returned.

How to return an item

To return an item to Corsair, first create a support ticket at https://help.corsair.com. After you fill in the requested information and submit the ticket, you will receive a ticket number via email.

If you do not receive an email within 10 minutes, check your spam folder. If your spam folder doesn’t have a confirmation email, you can call Corsair Customer Support to confirm if the ticket is created.

A customer service representative will contact you via email with detailed information regarding your return request within 2 business days.

Getting your refund

Once we receive your item, a refund for the item purchased and the shipping cost will be initiated immediately. How your refund is processed depends on your original payment method:

If you paid by credit or debit card: The refund will be sent to your card-issuing bank within 3 to 5 business days after we receive the returned item or the cancellation request. If you have questions about when the refund will arrive, contact the card-issuing bank.

If you paid via PayPal: The credit will be issued directly to your account within a week.

If you made a purchase using a Corsair store gift card: Your refund will be sent to you via email as a Corsair store gift card.

Returning incorrect or damaged products

If a product you ordered online arrives damaged or is incorrect, you can return the product to Corsair by creating a ticket at https://help.corsair.com.

If you are in the US, you can also contact Customer Support at 1-888-222-4346 option 4. Webstore support is available every day of the week from 7 AM to 11 PM Pacific Standard Time.

Keep your wireless Dark Core mouse up to date and running smoothly with the following steps.

What you'll need:

Dark Core RGB or Dark Core RGB SE wireless mouse its battery charged

USB wireless transceiver dongle (included with your mouse)

USB charging/data cable (included with your mouse)

Computer with internet connection, running the latest version of iCUE

How to update:

Plug the USB dongle into your computer, preferably in the front for desktop computers

Connect the mouse to your computer via the USB cable

On the underside of the mouse, toggle the two switches to "ON" and "2.4GHz."

Open iCUE and click on the "Settings" menu, found in the menu bar at the top of the window

Click the mouse icon just underneath the menu bar

Click the "Update" button next to the firmware version. iCUE will detect whether your mouse is up to date and download the update file if necessary.

A warning button will appear after the download and installation is complete, click this to continue.

Disconnect the USB cable from the mouse and toggle its power switch to "OFF."

Disconnect the USB cable and USB dongle from your computer.

Plug the USB dongle back into the computer.

Toggle the mouse power switch to "ON."

The mouse should be usable at this point, and you should see the new firmware version listed next to the update button in iCUE.

If you need software for older keyboards, you can download them from this page.

Raptor K30 Gaming Keyboard

Raptor K40 Gaming Keyboard

Raptor K50 Gaming Keyboard

K70 RGB Mechanical Gaming Keyboard

Vengeance K90 Mechanical Gaming Keyboard

Vengeance K95 and K95 Mechanical Gaming Keyboard

Raptor K30 Gaming Keyboard

The following files are only compatible with Windows 7 and Windows 8.1.

Raptor K30 Gaming Keyboard setup (ver. 1.0.0.6)

Raptor K40 Gaming Keyboard

The following files are only compatible with Windows 7 and Windows 8.1.

Raptor K40 Gaming Keyboard setup (ver. 1.0.0.4)

Raptor K40 Gaming Keyboard firmware update (ver. 1.00)

Raptor K50 Gaming Keyboard

The following files are only compatible with Windows 7 and Windows 8.1.

Raptor K50 Gaming Keyboard setup (ver. 1.0.0.6)

Raptor K50 Gaming Keyboard firmware update (ver. 1.04)

K70 RGB Mechanical Gaming Keyboard

The following files are only compatible with Windows 7 and Windows 8.1.

K70 RGB Mechanical Gaming Keyboard Firmware update (ver. 1.09)

Vengeance K90 Mechanical Gaming Keyboard

Vengeance K90 Mechanical Gaming Keyboard setup (ver. 1.0.0.39)

Vengeance K90 Mechanical Gaming Keyboard firmware update (ver. 1.36)

Vengeance K95 and K95 Mechanical Gaming Keyboard

Vengeance K95 and K95 Mechanical Gaming Keyboard setup (ver. 1.0.0.7)

If your keyboard has some broken keycaps, you can contact Corsair Customer Support to get those keycaps replaced. Create a help ticket here to request keycap replacements.

When requesting keycap replacements, include photos of the following in your help ticket:

The keycaps you want replaced

The tag under the keyboard that has the keyboard part number; the part number will start with CH-.

If you need software for older computer mice, you can download them from this page.

Raptor M40

Raptor M45

Vengeance M60

Vengeance M65

Vengeance M90

Vengeance M95

Raptor M40

The following files are only compatible with Windows 7 and Windows 8.1.

Raptor M40 setup (ver. 1.0.0.15)

Raptor M40 firmware update (ver. 1.04)

Raptor M45

The following files are only compatible with Windows 7. If you have a newer PC system, you will need to run these files in compatibility mode for Windows 7.

Raptor M45 setup (ver. 1.0.0.4) and firmware update (ver. 1.02)

Vengeance M60

The following files are only compatible with Windows 7 and Windows 8.1.

Vengeance M60 setup (ver. 1.0.0.37)

Vengeance M60 firmware update (ver. 1.12)

Vengeance M65

The following files are only compatible with Windows 7 and Windows 8.1.

Vengeance M65 setup (ver. 1.0.0.11)

Vengeance M65 firmware update (ver. 2.26)

Vengeance M90

The following files are only compatible with Windows 7 and Windows 8.1.

Vengeance M90 firmware update (ver. 1.12)

Vengeance M95

The following files are only compatible with Windows 7 and Windows 8.1.

Vengeance M95 Setup (ver. 1.0.0.14)

Vengeance M95 firmware update (ver. 2.24)

How do I install the coolers?

What are the specs for the coolers?

My Pro XT is powering on, so why is my unit still overheating?

What do I do if my cooler backplate feels loose?

What do I do if it sounds like there is some air in the loop?

What do I do if my cooler leaks?

How do I install the coolers?

What are the specs for the coolers?

Cooler Name

Radiator Size

Fan Speed

iCUE H100i Pro XT RGB

240mm

400 2,400 RPM

iCUE H115i Pro XT RGB

280mm

400 2,000 RPM

iCUE H150i Pro XT RGB

360mm

400 2,400 RPM

My Pro XT is powering on, so why is my unit still overheating?

If your unit is still overheating, make sure your fans and radiator are clean of any dirt or debris.

If you’ve had your unit for some time, try reapplying thermal paste.

If your cooler has a 3-pin header and no SATA connector, check your BIOS settings and make sure the header that your cooler is connected to is set to the maximum or fastest setting possible.

If your cooler is still running into issues, contact our support team. We do NOT recommend opening or modifying the cooler in any way, because doing so will void the warranty.

What do I do if my cooler backplate feels loose?

It’s common for the backplate to feel loose after you install it for the first time. Once the pump has been seated and tightened down, it will pull the backplate to the motherboard.

What do I do if it sounds like there is some air in the loop?

It’s possible that air was trapped within the tubes during production, causing air bubbles to appear in the pump. If you notice air bubbles, try running the system continuously for a few hours to allow the pump to work out the air bubbles.

What do I do if my cooler leaks?

If your cooler leaks and is still within warranty, please contact our support team immediately at https://help.corsair.com.

To see the warranty period for coolers, check our warranty page.

**Please Note: Only one fan or lighting strip will illuminate when initially connected to your Commander Pro or Lighting Node Pro. You will need to set them up in iCUE in order for all fans to illuminate.

Please open the iCUE software.

Select your Commander Pro or Lighting Node Pro on the Home screen.

Select "Lighting Setup" on the left.

At the bottom of the screen, you will see two items labelled Lighting Channel 1 and Lighting Channel 2. These are the two connectors on your Lighting Node Pro or Commander Pro labelled LED 1 and LED 2 that correspond to these. Select the drop-down box next to the Lighting Channel you have your devices connected to, and switch them to either SP RGB Fans, HD RGB Fans, LL RGB fans, ML RGB fans or Lighting Strips.

In the second drop-down box, select how many of each device is connected to your Lighting Controller.

To assign lighting to your fans/strips, you then must select the Lighting Channel you wish to control on the left.

Click the + symbol to add a lighting effect.

After following these steps, you should be able to select and customize the lighting of your RGB fans.

How many programmable buttons does this mouse have?

Can I set a button to have multiple key inputs?

Can I adjust the position of the 12 side buttons?

Does this mouse have on-board profile storage?

How do I create and save hardware profiles in iCUE?

How many programmable buttons does this mouse have?

This mouse has 17 programmable buttons.

Can I set a button to have multiple key inputs?

Yes, you can set a button to input multiple keys at once. For example, you can set a button to input the E and F key at once.

Can I adjust the position of the 12 side buttons?

Yes, you can reposition the 12 side buttons to better fit your hand and grip.

Does this mouse have on-board profile storage?

Yes, the mouse has 3 on-board profiles stored on the mouse with predefined key remaps that you can use as soon as you set up your mouse.

How do I create and save hardware profiles in iCUE?

To create and save hardware profiles for your mouse:

Make sure your Scimitar RGB is plugged into your PC system.

Open iCUE.

Click the +button in the PROFILES tab.

Set your desired lighting effects and key bindings.

Serial numbers and lot codes contain information about the product that Corsair can use to provide support. They are often preceded by “S/N:” or sometimes “Lot Number” and frequently appear next to a bar code. They are usually the longest sequence of numbers you’ll see on the label.

Corsair packaging typically has the serial number on it. If the packaging is unavailable or does not include the number, many Corsair products have the number printed on stickers in the following places:

Corsair system: On the bottom; the part number should begin with CS

Headsets: Inner side of headband, near left earcup- requires extension of headband

Cases: Rear panel, often near PSU slot

Cooling: Side of radiator

Fans: Top edge

SSDs: Drive face

Mice: Label taped around the cable, or for wireless, on underside of mouse and on USB dongle

Keyboard: Underside of keyboard, near cable attach point

Memory: Side of module

PSU: Side or top of unit

Speakers: Back of subwoofer

Please note that side buttons require assignment in iCUE to function. If you have configured your mouse and are still having responsiveness issues, you may be able to resolve them with several reset options outlined below. It’s extremely rare for mechanical failure to occur with our mice, so please give these steps a try.

Step 1: Perform a soft reset on the mouse

Step 2: Perform a clean reinstallation of Corsair Utility Engine. This solution often works if the side buttons stopped working immediately after installing/updating iCUE.

Step 3: Create a ticket through our Customer Support Portalso we can provide a firmware reset or replace the device if necessary.

Case content coming soon!

If your system is having issues turning on, you can check if your power supply unit (PSU) is functioning properly by performing a test.

You will need a paper clip or a PSU jumper to perform this test.

To test your PSU:

Shut off your PSU.

Unplug all cables from the PSU except for the main AC cable and the 24-pin cable.

Locate pin 4 and pin 5 on your 24-pin cable.

To find pin 4 and pin 5, count from the left with the clip facing up and the pins facing toward you.

Bend your paper clip so the ends can be inserted into pin 4 and pin 5.

If you're using a PSU jumper, insert the ends into pin 4 and pin 5.

Turn on the PSU.

See if the PSU fan turns. If it does, the PSU is functioning normally.

NOTE: Many Corsair PSUs have a zero-RPM feature that results in the fan only spinning for a moment after the PSU is powered on. This still indicates that the PSU is functioning normally.

Corsair mice offer a variety of additional buttons beyond the basic left and right click. These buttons have been preset with useful functions, but the real power comes from configuring them to your specific needs using the Corsair Utility Engine (iCUE). Typically, to bind your mouse buttons to in-game controls, you will need to use the remap key action. Follow the instructions below for an example of how this works.

1. Download iCUE

2. Open iCUE

3. Click the Home menu

4. Click the icon for the mouse you wish to configure under "Devices"

5. Click the Actions menu on the left to expand

6. Click the "+" button on the Actions menu

7. From the center drop-down menu, change "MACRO" to "A-Z KEYS" under "REMAP"

8. Click the circle next to "P"

9. To the left of the image of your mouse, click the button labeled "Back"

If everything was done correctly, there should be a new action called "Remap A-Z keys #." You can quickly test your configuration by clicking into the search bar in the actions menu and pressing the back button, which should type "p" into the field.

From there, you can visit the controls menu in your game and bind whatever you want your button to do onto the P key.

This example just scratches the surface of iCUE's configuration power, we welcome you to bring more advanced questions to our forums or customer support team.

My cooler isn't working. How do I fix it?

My AIO is powering on, so why is my unit still overheating?

How often should I replace my thermal paste?

What do I do if my cooler backplate feels loose?

What do I do if it sounds like there is some air in the loop?

What do I do if my cooler leaks?

My cooler isn't working. How do I fix it?

If your cooler isn't working, first check if your cooler has a SATA power connector.

If your cooler has a SATA power connector:

Make sure your cooler is directly connected to the power supply unit’s SATA connector. Do not use any type of adapter (Molex-to-SATA) for power; many adapters cannot withstand heat for a significant amount of time, and it may constitute a fire hazard.

You can also try a different SATA connector on the PSU, preferably one that doesn’t have any other devices connected to it.

If your cooler only has a 3-pin header and no SATA connector:

Check your BIOS settings to see if they are running the cooler at its optimum settings.

For example, ASUS motherboards will have a setting called QFanControl. This setting is used to lower fan speed on certain headers to make them quieter. On a Hydro Cooler, this can make the unit unable to circulate liquid.

Regardless of the name of the setting, make sure the header that the cooler is connected to is set to the maximum or fastest setting possible.

My AIO is powering on, so why is my unit still overheating?

If your unit is still overheating, make sure your fans and radiator are clean of any dirt or debris.

If you’ve had your unit for some time, try reapplying thermal paste.

If your cooler has a 3-pin header and no SATA connector, check your BIOS settings and make sure the header that your cooler is connected to is set to the maximum or fastest setting possible.

If your cooler still isn’t working, contact our support team. We do NOT recommend opening or modifying the cooler in any way, because doing so will void the warranty.

How often should I replace my thermal paste?

It’s best to reapply thermal paste every 12 to 18 months.

What do I do if my cooler backplate feels loose?

It’s common for the backplate to feel loose after you install it for the first time. Once the pump has been seated and tightened down, it will pull the backplate to the motherboard.

What do I do if it sounds like there is some air in the loop?

It’s possible that air was trapped within the tubes during production, causing air bubbles to appear in the pump. If you notice air bubbles in the pump, try running the system continuously for a few hours to allow the pump to work out the air bubbles.

What do I do if my cooler leaks?

If your cooler leaks and is still within warranty, please contact our support team immediately at https://help.corsair.com.

To see the warranty period for coolers, check our warranty page.

If you’re experiencing issues with your HS70 Wireless Gaming Headset, you can try soft resetting it. Soft resetting your headset disconnects and then reconnects the battery, and it can resolve various issues.

To soft reset your headset:

Make sure your HS70 headset is powered off.

Hold down the Mute button on the headset for about 15 to 20 seconds.

Hold down the Power button until the headset turns on.

Test your headset and see if the issue is resolved.

If you’re still experiencing issues with your headset, contact Customer Support for further assistance.

Both the Lighting Node Pro and Commander Pro come with the same pair of cables. These cables have two different purposes.

The 2-pin cable with two female connectors is for connecting to an RGB fan hub, which is included with RGB fan bundles and certain cases with RGB fans.

The 3-pin cable with one female and one male connector is the extension cable for lighting strips.

Below is a list of Corsair DRAM kits known to be compatible with the AMD Threadripper chip. Please remember to check your motherboard’s Qualified Vendor List (QVL) to verify your DRAM kit of choice is fully compatible.

Vengeance LPX

CMK32GX4M4A2133C15

CMK32GX4M4A2400C14

CMK32GX4M4A2400C16

CMK64GX4M4A2400C14

CMK64GX4M8A2400C14

CMK64GX4M4A2400C16

CMK128GX4M8A2400C14

CMK32GX4M4A2666C16

CMK64GX4M4A2666C16

CMK32GX4M4C3000C15

CMK32GX4M4B3200C16

CMK32GX4M4B3333C16

CMK64GX4M4B3333C16

CMK32GX4M4B3466C16

Vengeance RGB

CMR32GX4M4A2666C16

CMR64GX4M4A2666C16

CMR32GX4M4C3000C15

CMR32GX4M4C3200C16

Vengeance LED

CMU32GX4M4C3000C15

CMU64GX4M4C3000C15

CMU32GX4M4A2666C16

CMU64GX4M4A2666C16

Dominator Platinum

CMD32GX4M4B3200C16

Sometimes the Virtuoso and Virtuoso SE headsets may not charge when connected to a system that is in a sleep state or turned off but still delivering 5V power through USB. This can also occur if you’re attempting to charge the Virtuoso headset through a wall charger.

We've fixed this issue with a firmware update. Make sure your Virtuoso firmware versions are:

Virtuoso headset: v 0.17.149 or later

Virtuoso headset wireless dongle: v 0.15.76 or later

If your headset is unable to update due to being unresponsive, try the following steps:

Make sure your headset is in USB mode and your computer is turned on.

Plug the headset into your computer with a USB Type C-A cable.

Unplug the headset from your computer.

Unplug the headset dongle from your computer.

Plug the dongle back into your computer.

Make sure your headset is in USB mode, then plug your headset back into your computer.

Leave your headset plugged in for 15 minutes so the battery can reach minimum charge.

See if your headset works as normal.

What gaming systems are compatible with the Virtuoso headset?

Does the Virtuoso headset have Bluetooth?

Is the Virtuoso headset compatible with Dolby Atmos?

What are the differences between the Virtuoso and Virtuoso SE?

Can you save iCUE presets?

What are the dimensions of the headset ear cups?

Are the ear cups replaceable?

What gaming systems are compatible with the Virtuoso headset?

For wireless connections, the headset is compatible with the PlayStation 4 and PC. Please note that 7.1 surround sound is only available on PC.

The headset can also connect to any 3.5mm device.

Does the Virtuoso headset have Bluetooth?

No, the Virtuoso headset does not have Bluetooth. You can connect to devices using:

A Slipstream Wireless dongle (only for PlayStation 4 and PC)

A 3.5mm jack

A USB connection

Is the Virtuoso headset compatible with Dolby Atmos?

The Virtuoso headset does not officially support Dolby Atmos.

Uninstalling the iCUE software will allow you to use Dolby Atmos on your Virtuoso headset, but you will no longer be able to use any of the iCUE software features.

What are the differences between the Virtuoso and Virtuoso SE?

The Virtuoso SE has the following differences:

Has micro-perforated RGB LED lighting

Has a premium aluminum ear cup plate design

Comes with a custom storage pouch

Can you save iCUE presets?

The Virtuoso headsets do not have integrated memory, so you can't save iCUE presets.

What are the dimensions of the headset ear cups?

The ear cup dimensions are:

Outer diameter is ~96mm (3.78”)

Ear cup depth is ~25mm (0.98”)

Are the ear cups replaceable?

The Virtuoso headset ear cups can be removed, but we currently do not have any compatible ear cups to officially send as replacements.

Soft resetting a Void Pro headset can resolve various issues. This will disconnect and then reconnect the battery.

To soft reset your headset:

Make sure your headset is currently unplugged.

Make sure your headset is powered on.

Hold the Mute button on the headset down for about 15 seconds.

Hold down the power button until the headset turns on.

Test your headset and see if the issue is resolved.

If you're still experiencing issues with your headset, contact Customer Support for further assistance.

If you are experiencing issues with your computer mouse, you can try resetting it. There are two types of reset: soft reset and hard reset.

Soft reset your wired computer mouse

Soft reset your wireless computer mouse

Hard reset your wired computer mouse

Hard reset your wireless computer mouse

Soft reset your wired computer mouse

Most Corsair mice have a soft reset function you can use to fix unexpected behavior issues, such as repeating button inputs, lighting issues, or being unresponsive.

Please note that the Scimitar Pro RGB and Dark Core RGB/SE mice have different steps for soft resetting.

To soft reset a computer mouse:

Unplug the mouse.

With the mouse unplugged, hold down the left and right mouse buttons.

While holding down the mouse buttons, plug the mouse back into the computer.

After around 5 seconds, release the buttons. You will see an LED flash if it soft resets successfully.

To soft reset a Scimitar Pro RGB:

Unplug the mouse.

With the mouse unplugged, hold down the left and right mouse buttons.

While holding down the mouse buttons, plug the mouse back into the computer.

Wait for the mouse’s LEDs to begin flashing, then release the buttons.

Unplug the mouse.

Plug the mouse back into the computer.

To soft reset a Dark Core RGB/SE:

Set the power switch on the bottom of the mouse to OFF.

Hold down the Forward and Back side buttons.

Hold holding down the side buttons, set the power switch to ON.

Soft reset your wireless computer mouse

If you have a wireless computer mouse, the steps for soft resetting will vary slightly from soft resetting a wired computer mouse.

To soft reset a wireless mouse:

Turn off your wireless mouse.

Hold down the left and right mouse buttons.

While holding down the mouse buttons, turn the mouse back on.

After around 5 seconds, release the buttons. You will see an LED flash if it soft resets successfully.

Hard reset your wired computer mouse

If soft resetting your computer mouse doesn’t work, it’s possible that the firmware installed on your device may have issues. Try reinstalling your mouse’s firmware.

Before you begin, make sure you have the following:

A computer with Internet access

The computer mouse you want to hard reset

A small paperclip or a pushpin

The part number of your mouse (starts with CH- and is found on the cable tag or the underside of a wireless mouse)

To hard reset your mouse:

Contact Customer Support by creating a ticket. Make sure to give your mouse’s part number.

Download the firmware file that we send to you.

If the firmware file we send is compressed (typically in .rar format), extract it.

Unplug your mouse from your computer.

Find the reset button. It is usually recessed within a pinhole at the bottom of the mouse.

If your mouse has removable weights, the pinhole could be hidden beneath a weight.

Use a paperclip or pushpin to push the reset button.

While pushing the reset button, plug the mouse back into the computer. This should cause your computer to recognize a new driver called CRP_Disabled.

Open CRP_Disabled and delete the file named FIRMWARE.BIN.

Copy the firmware file you downloaded from us to CRP_Disabled. The file name should contain “ISP” in it.

Unplug your mouse.

Plug your mouse back in.

If you still experience issues after hard resetting your mouse or are having problems with these instructions, contact Customer Support for further assistance.

Hard reset your wireless computer mouse

If soft resetting your computer mouse doesn’t work, it’s possible that the firmware installed on your device may have issues. You can use iCUE to update the firmware of your wireless device.

Before you begin, make sure you have the following:

A computer with Internet access

The computer mouse you want to hard reset

To hard reset your mouse:

Contact Customer Support by creating a ticket. Make sure to give your mouse’s part number.

Download the firmware file that we send to you.

If the firmware file we send is compressed (typically in .rar format), extract it.

Open iCUE.

Select your computer mouse in iCUE, then click SETTINGS.

In the Device Settings section, click Update.

If your device firmware is up to date, select Firmware Image.

Click Browse, then select the firmware file you downloaded earlier.

Click Update.

If you still experience issues after hard resetting your mouse or are having problems with these instructions, contact Customer Support for further assistance.

If your Corsair Utility Engine (iCUE) runs into performance or behavior issues due to corrupted local files, you can perform a clean reinstallation of iCUE to try and resolve the problem.

To uninstall iCUE:

Open Control Panel on your computer.

Select Programs and Features.

Select Corsair Utility Engine in the list of programs, then select Uninstall.

Once you’ve uninstalled iCUE, you need to remove some files so a clean reinstallation can be done:

Press Windows Key + R to open the Run command.

Type \%appdata\%, then click OK.

Delete any Corsair folders in the window that pops up.

Re-open the Run command and type \%localappdata\%.

Delete any Corsair folders that appear.

Press Windows Key + R to open the Run command.

Type Regedit in the Run Window, then click OK.

Go to HKEY_CURRENT_USER\Software\and delete the entireCorsair folder.

Go to HKEY_LOCAL_MACHINE\SOFTWARE\and delete the entireCorsair folder.

Restart your computer.

Download a new iCUE installer file from Corsair.com.

Reinstall iCUE.

If you need further assistance with these steps, contact Customer Support.

Can I connect the ST100 to my PC wirelessly?

Can I use the headset stand to charge my headset wirelessly?

If I plug my headset into the ST100, does it show up as a separate sound device?

Can I use the ST100 as external speakers?

How long is the cable?

Can I connect the ST100 to my PC wirelessly?

No, the ST100 cannot connect wirelessly to a PC. It connects to your computer via USB.

Can I use the headset stand to charge my headset wirelessly?

No, the ST100 does not support wireless charging. You can plug your headset into the USB port on the headset stand to charge it.

If I plug my headset into the ST100, does it show up as a separate sound device?

Yes, connecting the headset into the ST100 will have it show up in Windows as a separate sound device.

Can I use the ST100 as external speakers?

No, the ST100 does not have any speakers on it.

How long is the cable?

The cable is 6 feet long (1.83 meters).

If the media keys on your Corsair keyboard are not working consistently, Google Chrome may be controlling them. To disable this behavior, follow the steps below.

In Chrome, type or paste the following into the search bar and press enter: Chrome:/Flags

Type "media key" into the search bar of the new page

Toggle the drop-down from "Default" to "Disabled"

This should resolve the control conflict, please let our support team know if you continue to have trouble.

If your headset is not connecting, or you recently replaced the wireless dongle for your headset, it is likely it will need to be paired to it again. In order to pair the device:

Plug the wireless receiver dongle into the computer.

With the dongle plugged in, locate the tiny hole near the dongle's LED. Using a paper clip, press into the hole until the dongle's LED begins to blink rapidly.

Hold down the Power button on the side of the headset until the dongle's LED turns solid.

Did you experience one or more of the following sound issues after installing the most recent iCUE software update?

No sound plays from the Corsair headset

The Corsair headset microphone doesn't pick up any sound

If so, the issue may be caused by the latest iCUE software update coming into conflict with your Windows build. If your Windows build number is 1903 or later, it could be causing issues for the Corsair audio device drivers. We will fix this issue in a future version of iCUE, but in the meantime, you can try one of the following fixes below.

To fix this issue, first try troubleshooting sound problems:

Right-click on the sound icon on the bottom right of the Windows Task Bar.

Click Troubleshoot sound problems.

If troubleshooting detects any issues, follow the steps to try and resolve the problem.

If troubleshooting does not resolve the issue, try the other solutions below.

If troubleshooting sound problems doesn’t work, try uninstalling and re-installing the Corsair audio device drivers and iCUE:

Open the Windows Control Panel.

Select Device Manager.

Select Audio inputs and outputs.

Right-click on the Corsair headset and select Uninstall Device.

Unplug the headset from your computer, and do NOT plug it back in until these instructions state to.

Restart your computer.

Once your computer has restarted, open the Windows Control Panel again.

Select Programs and Features.

Right-click on the Corsair iCUE software and select Uninstall.

Restart your computer again.

Once your computer has restarted, open an Internet browser and download the latest version of the iCUE software.

Install the iCUE software.

Restart your computer one last time.

Once your computer has restarted, make sure iCUE is running.

Plug in your headset and test the functionality.

Enable Aura Sync

Aura Sync FAQ

Enable Aura Sync

With Aura Sync, you can control the lighting effects of your Corsair Vengeance RGB Pro or Dominator Platinum RGB memory modules.

To enable Aura Sync, make sure you download the following:

The latest version of iCUE from https://www.corsair.com/downloads

The Aura Sync plug-in from https://www.corsair.com/downloads

The latest version of Aura Sync from ASUS

To enable Aura Sync:

Install or update iCUE.

Install the Aura Sync plug-in.

Open iCUE, then click SETTINGS at the top of the window.

Click the icon for your system memory.

Select the Enable full software control

Open Aura Sync.

Click the Link/Unlink button beneath the DRAM icon. The icon will change to white when linked.

When asked if you want to save changes, click Yes.

Aura Sync FAQ

Which Corsair memory modules is Aura Sync compatible with?

Aura Sync is compatible with the Corsair Vengeance RGB Pro and the Dominator Platinum RGB modules.

Can I still use iCUE to control my other Corsair RGB products while Aura Sync is running with the iCUE plug-in?

Yes, you can still control your other Corsair RGB products. This plug-in only grants control of your RAM modules to ASUS Aura Sync.

Can I still use iCUE to control my Corsair RGB memory modules after installing the iCUE plug-in and linking Corsair DRAM in ASUS Aura Sync?

No, iCUE will not control the lighting on your Corsair RGB memory modules while your DRAM is linked in ASUS Aura Sync.

How do I revert back to using iCUE to control my RGB memory modules?

To revert to iCUE to control your memory modules, open Aura Sync and click the Link/Unlink button beneath the DRAM icon. The button will turn red to indicate the DRAM is unlinked.

Once that’s done, open iCUE and click the SETTINGS tab. At the bottom of the window, click Restart to restart iCUE. Your memory modules will be controlled by iCUE once again.

SKU

Family

package density

config

module density

Speed

AMD Optimized

CMT32GX4M4Z3200C16

DOMINATOR PLATINUM RGB

32

4

8

3200

Yes

CMW64GX4M4Z2933C16

VENGEANCE RGB PRO

64

4

16

2933

Yes

CMK32GX4M4Z3200C16

VENGEANCE LPX

32

4

8

3200

Yes

CMK32GX4M2Z3200C16

VENGEANCE LPX

32

2

16

3200

Yes

CMT16GX4M2Z3200C16

DOMINATOR PLATINUM RGB

16

2

8

3200

Yes

CMW16GX4M2Z3600C18

VENGEANCE RGB PRO

16

2

8

3600

Yes

CMW32GX4M4Z3200C16

VENGEANCE RGB PRO

32

4

8

3200

Yes

CMW32GX4M2Z3200C16

VENGEANCE RGB PRO

32

2

16

3200

Yes

CMW32GX4M2Z2933C16

VENGEANCE RGB PRO

32

2

16

2933

Yes

CMW32GX4M4Z2933C16

VENGEANCE RGB PRO

32

4

8

2933

Yes

CMW16GX4M2Z2933C16

VENGEANCE RGB PRO

16

2

8

2933

Yes

CMK16GX4M2Z3600C18

VENGEANCE LPX

16

2

8

3600

Yes

CMK16GX4M2Z3200C16

VENGEANCE LPX

16

2

8

3200

Yes

CMK32GX4M4Z2933C16

VENGEANCE LPX

32

4

8

2933

Yes

CMK16GX4M2Z2933C16

VENGEANCE LPX

16

2

8

2933

Yes

CMK16GX4M2Z2666C16

VENGEANCE LPX

16

2

8

2666

Yes

CMK32GX4M2Z2400C16

VENGEANCE LPX

32

2

16

2400

Yes

CMK16GX4M2Z2400C16

VENGEANCE LPX

16

2

8

2400

Yes

CMK16GX4M2D3600C18

VENGEANCE LPX

16

2

8

3600

No

CMT16GX4M2C3600C18

DOMINATOR PLATINUM RGB

16

2

8

3600

No

CMT16GX4M2K3600C16

DOMINATOR PLATINUM RGB

16

2

8

3600

No

CMW16GX4M2C3200C16

VENGEANCE RGB PRO

16

2

8

3200

No

CMW32GX4M4C3200C16

VENGEANCE RGB PRO

32

4

8

3200

No

CMW32GX4M2C3200C16

VENGEANCE RGB PRO

32

2

16

3200

No

CMT16GX4M2C3200C16

DOMINATOR PLATINUM RGB

16

2

8

3200

No

CMT32GX4M4C3200C16

DOMINATOR PLATINUM RGB

32

4

8

3200

No

CMT32GX4M2C3200C16

DOMINATOR PLATINUM RGB

32

2

16

3200

No

CMT64GX4M4C3200C16

DOMINATOR PLATINUM RGB

64

4

16

3200

No

CMK16GX4M1A2400C14

VENGEANCE LPX

16

1

16

2400

No

CMK16GX4M1A2400C16

VENGEANCE LPX

16

1

16

2400

No

CMK16GX4M1A2666C16

VENGEANCE LPX

16

1

16

2666

No

CMK16GX4M2B3200C16

VENGEANCE LPX

16

2

8

3200

No

CMK16GX4M2B3200C16R

VENGEANCE LPX

16

2

8

3200

No

CMK16GX4M2B3200C16W

VENGEANCE LPX

16

2

8

3200

No

CMK16GX4M2D3200C16

VENGEANCE LPX

16

2

8

3200

No

CMK32GX4M2A2133C13

VENGEANCE LPX

32

2

16

2133

No

CMK32GX4M2A2400C14

VENGEANCE LPX

32

2

16

2400

No

CMK32GX4M2A2400C14R

VENGEANCE LPX

32

2

16

2400

No

CMK32GX4M2A2400C16

VENGEANCE LPX

32

2

16

2400

No

CMK32GX4M2A2666C16

VENGEANCE LPX

32

2

16

2666

No

CMK32GX4M2A2666C16R

VENGEANCE LPX

32

2

16

2666

No

CMK32GX4M2A2666C16W

VENGEANCE LPX

32

2

16

2666

No

CMK64GX4M4A2133C13

VENGEANCE LPX

64

4

16

2133

No

CMK64GX4M4A2133C13R

VENGEANCE LPX

64

4

16

2133

No

CMK64GX4M4A2400C14

VENGEANCE LPX

64

4

16

2400

No

CMK64GX4M4A2400C16

VENGEANCE LPX

64

4

16

2400

No

CMK64GX4M4A2666C16

VENGEANCE LPX

64

4

16

2666

No

CMK64GX4M4A2666C16W

VENGEANCE LPX

64

4

16

2666

No

CMW16GX4M2C3200C14

VENGEANCE RGB PRO

16

2

8

3200

No

CMW16GX4M2C3200C16W

VENGEANCE RGB PRO

16

2

8

3200

No

CMW32GX4M2A2666C16

VENGEANCE RGB PRO

32

2

16

2666

No

CMW32GX4M2A2666C16W

VENGEANCE RGB PRO

32

2

16

2666

No

CMW64GX4M4A2666C16

VENGEANCE RGB PRO

64

4

16

2666

No

CMW64GX4M4A2666C16W

VENGEANCE RGB PRO

64

4

16

2666

No

CMW16GX4M2A2666C16

VENGEANCE RGB PRO

16

2

8

2666

No

CMW16GX4M2A2666C16W

VENGEANCE RGB PRO

16

2

8

2666

No

RYZEN 3000 with X570 Motherboard

SKU

Family

package density

config

module density

Speed

AMD Optimized

CMK32GX4M4D3600C18

VENGEANCE LPX

32

4

8

3600

No

CMT32GX4M4C3600C18

DOMINATOR PLATINUM RGB

32

4

8

3600

No

CMT32GX4M4K3600C16

DOMINATOR PLATINUM RGB

32

4

8

3600

No

CMK32GX4M2K3600C16

VENGEANCE LPX

32

2

16

3600

No

CMK16GX4M2K4000C19

VENGEANCE LPX

16

2

8

4000

No

CMK32GX4M4K4000C19

VENGEANCE LPX

32

4

8

4000

No

DOMINATOR PLATINUM DDR4

CMD32GX4M4B3200C16

VENGEANCE RGB

CMR32GX4M4C3200C16

CMR32GX4M4C3000C15

CMR64GX4M4A2666C16

CMR32GX4M4A2666C16

VENGEANCE LED

CMU64GX4M4C3000C15

CMU32GX4M4C3000C15

CMU64GX4M4A2666C16

CMU32GX4M4A2666C16

VENGEANCE LPX

CMK32GX4M4B3466C16

CMK32GX4M4B3333C16

CMK32GX4M4B3200C16

CMK32GX4M4C3000C15

CMK128GX4M8Z2933C16

CMK32GX4M4A2666C16

CMK64GX4M8A2666C16

CMK64GX4M4A2666C16

CMK128GX4M8A2666C16

CMK32GX4M4A2400C14

CMK64GX4M8A2400C14

CMK64GX4M4A2400C14

CMK128GX4M8A2400C14

CMK32GX4M4A2400C16

CMK64GX4M4A2400C16

CMK32GX4M4A2133C15

The monitoring software HWiNFO64 can cause control conflicts with iCUE and coolers of any kind (not only Corsair products). This conflict can cause the following issues:

Cooler disconnects and reconnects

Assigning performance curves does not work correctly

Cooler's temperature sensors are not reporting accurately

You shouldn’t need to uninstall HWiNFO64 to resolve these issues. Access HWiNFO64's settings, and under the Safety tab, uncheck CorsairLink and Asetek Support.

If you are still experiencing issues, contact our Customer Support team.

How do I install the cooler?

What are the specs of the fans?

What is the AMD and Intel compatibility of the A500?

How often should I replace the thermal paste?

How do I install the cooler?

What are the specs of the fans?

Fan Size

120mm

Fans (Bearing)

2x Magnetic Levitation (ML)

Fan Speed

500 2,400 revolutions-per-minute (RPM)

Maximum Fan Noise

36 dBA

Fan Control Method

PWM

What is the AMD and Intel compatibility of the A500?

The A500 is compatible with:

AMD: AM4, AM3, FM2, and FM1

Intel: 115x, 2066, 2011-3, and 2011

How often should I replace the thermal paste?

We recommend reapplying thermal paste ever 12 to 18 months.

Corsair smart cases have special hardware included that integrates your case with our iCUE software. Depending on which hardware you have, you’ll be able to control / manage your RGB LEDs and fan RPMs without purchasing additional hardware.

These cases come with either a Lighting Node Pro or Commander Pro.

With the Lighting Node Pro, you will be able to set and control your Corsair RGB devices via iCUE using the two included RGB lighting channels. These are also used to connect a Corsair RGB fan hub for controlling Corsair fans, or Corsair RGB Lighting Strips for a bit of bling.

The Commander Pro expands the features of the Lighting Node Pro even further, controlling up to six case fans in addition to the two RGB lighting channels. It also includes four repositionable temperature sensors and two USB 2.0 internal headers for connecting all your smart devices.

Below is a list of our current smart cases and which of the controllers they come with. Note that controllers with a * have unique firmware preloaded to the device for the case.

With so many case’s to choose from, it can be hard to find the one that’s perfect for you. Luckily, modern computing has given us a few terms to help distinguish one case from another. One of the biggest factors you’ll be considering when buying a case is how big you’ll want it to be. Cases come in four flavors:

280x

Super Tower These are the biggest of the big cases, meant to fit all motherboard form factors, and maybe a bit more. Our premier tower, the 1000D, has enough room to fit 5 HDDs, six SSDs, 18 fans, and two motherboards. This makes it perfect for streamers who want to do video rendering in a single case, or just someone who wants an impressive centerpiece computer.

Ex: Corsair 1000D

Full Tower These are the largest of the general consumer cases. Most standard consumer motherboard factors will fit in these cases, normally up to E-ATX or XL-ATX form factor. These are great for someone who is looking to really pack power into their system.

Ex: 780T

Mid-Size Tower These are the most common case you find on the market today, filling the middle tier of case sizes. These fit up to the ATX motherboard form factors, and work well for all kinds of computer systems.

Ex: 500D

Mini Tower The smallest of the standard tower form factors, these are generally used when you need a computer that doesn’t take up a lot of room. Perfect for the living room or desk, these fit Mini-ITX and MicroATX motherboards.

Ex:

If you are experiencing unexpected behavior with your keyboard such as repeating key inputs, lighting issues, or being unresponsive, you can try resetting the keyboard to fix the issue. There are two types of resetting you can try: soft resetting and hard resetting.

Soft reset your wired keyboard

Soft reset your wireless keyboard

Hard reset your wired keyboard

Hard reset your wireless keyboard

Soft reset your wired keyboard

Most Corsair keyboards have a soft reset function for fixing unexpected issues. We recommend trying soft resetting your keyboard first.

If you have a K95 RGB Platinum or any MK2 keyboards:

Unplug the keyboard.

With the keyboard unplugged, hold down the ESC key.

While holding down the ESC key, plug the keyboard back into the computer.

Keep holding the ESC key until the keyboard begins to flash.

Unplug the keyboard again, then plug it back in.

For all other keyboards:

Unplug your keyboard.

With the keyboard unplugged, hold down the ESC key.

While holding down the ESC key, plug the keyboard back into your computer.

After about 5 seconds, release the ESC key. You will see the keyboard lighting flash if the soft reset is successful.

Soft reset your wireless keyboard

If you have a wireless keyboard, the steps for soft resetting it will vary slightly from a wired keyboard.

To soft reset a wireless keyboard:

Turn off your keyboard.

With the keyboard turned off, hold down the ESC key.

While holding down the ESC key, turn on your keyboard.

After about 5 seconds, release the ESC key. You will see the keyboard lighting flash if the soft reset is successful.

Hard reset your wired keyboard

If soft resetting your keyboard does not fix the issue, it’s possible that a firmware installed on your device is causing issues. You can try fixing this problem by manually reinstalling your keyboard firmware.

To hard reset your keyboard, make sure you have the following:

A computer with internet access

The keyboard you want to hard reset

A small paperclip or pushpin

The part number of your keyboard (found on the underside and starts with CH-)

To hard reset your keyboard:

Go to https://help.corsair.com.

Click the CONTACT US button and create a ticket.

Make sure to include the part number of your keyboard when creating the ticket.

We will send you a firmware file. Download it to your computer.

Unplug your keyboard from your computer.

Use the paperclip or pushpin to push the reset button within a pinhole on your keyboard.

For some keyboards, the reset button will be located near the polling rate switch next to the cable. On others, it will be located underneath one of the tilt legs on the bottom of the keyboard.

While pushing the reset button, plug your keyboard back into the computer. This should cause your computer to recognize a new drive called “CRP_Disabled.”

Open “CRP_Disabled” and delete the file titled FIRMWARE.BIN.

Copy the firmware file you downloaded from us into CRP_Disabled (The file name should contain “ISP”).

Unplug your keyboard, then plug it back in.

If you are having trouble with these instructions or still experiencing issues with your keyboard after hard resetting it, contact us at https://help.corsair.com and we will assist you.

Hard reset your wireless keyboard

If soft resetting your keyboard does not fix the issue, it’s possible that a firmware installed on your device is causing issues. You can try fixing this problem by using iCUE to update the firmware.

To hard reset your keyboard, make sure you have the following:

A computer with internet access

The keyboard you want to hard reset

To hard reset your keyboard:

Go to https://help.corsair.com.

Click the CONTACT US button and create a ticket.

Make sure to include the part number of your keyboard when creating the ticket.

We will send you a firmware file. Download it to your computer.

Open iCUE.

Select the keyboard in iCUE and click the SETTINGS

Click Update.

If your device firmware is up to date, select Firmware Image.

Click Browse, then select the firmware file you downloaded earlier.

Click Update.

If you still experience issues after hard resetting your mouse or are having problems with these instructions, contact Customer Support for further assistance.

How to Charge

Wireless Corsair headsets charge via the included micro-USB cable, and normally take an hour or two to charge completely (depending upon the output of the power source). If you're using a USB port on a computer to charge, make sure the port is powered.

Battery Best Practices

Fully charge a new headset before use

It is not necessary to fully drain the battery

Disconnect the cable when charging is complete

Avoid long periods in a discharged state

Avoid storing headsets in extreme temperatures

Status LED

While plugged in, a battery status LED will turn on next to the USB port. If the headset power is off, amber indicates charging and green indicates a full charge. If the headset power is on, amber indicates a charge of 1-89\%, while green indicates 90-100\%.

Not seeing the green LED during charging while powered off? Don't worry, this doesn't indicate a fault with your headset. We opted for a simpler charge detection feature to reduce the cost passed on to our customers, so sometimes the indicator will show an amber "charging" status even when fully charged. If you are finding that the battery isn't lasting as long as expected, please let our support team know.

Most of our current lineup of Hydro Series coolers includes hardware for compatibility with AMD’s AM4 socket. Older models are not compatible out of the box, but the following legacy coolers can be used with the AM4 socket with the additional purchase of our AM4 AMD Retention Bracket Kit:

H50

H55

H75

H80i v2 (H80i GT)

H90

H100i v2 (H100i GTX)

H105

H110i GTX

H115i

Here is what’s included in the AM4 AMD Retention Bracket Kit:

(1) AM4 bracket for circular pumps

(4x) Collared standoffs

(4x) Thumbscrews

AMD AM4 Mounting Kit installation instructions:

Remove the stock AMD mounting clips from the front of your motherboard.

Insert the AM4 standoffs into the original AMD back plate, collared side down.

Replace the stock Intel bracket on your Hydro Series cooler with the AMD bracket provided in the kit.

From there, proceed with your typical Hydro Series cooler installation (don't forget to plug in your power and USB cables).

For more information, consult your user's guide or check out ourforums!

Our expanding collection of top-tier wireless mice, keyboards and headsets can be enhanced and customized through our software, the Corsair Utility Engine (iCUE).

It's important to note that detection by iCUE requires a 2.4GHz wireless or wired connection. If your device also has Bluetooth connectivity, iCUE will not be able to communicate with it while using that mode.

You can still use Bluetooth and benefit from iCUE configuration- just connect with another method, save your settings to a hardware profile, then switch over to Bluetooth.

Looking for stealth mode? Follow these steps to disable the RGB LEDs for any Corsair product that syncs with iCUE:

Method 1

This is the quickest, easiest method, and it configures all devices at once.

Open iCUE

Click the Instant Lighting menu

Click the black square

Method 2

This method disables lighting for specified products and retains settings without iCUE. Note that only devices with hardware profiles can be configured to retain settings without iCUE, though these steps can be used with software profiles for more exact lighting control while iCUE is running. Skip step 4 if configuring a hardware profile is not supported or desired for your device.

Open iCUE

Click the Home menu

Click on the image of the intended device on the right

Click the hardware profile for that device on the left (usually some variation of "HW1," with a black and yellow icon of an SD card next to it)

Click on the Lighting Effects menu on the left to expand

Click the "+" on the Lighting Effects menu

Click the drop-down menu near the center of the screen (Rainbow Wave is the default); under "Custom," select "Static Color"

Change the values the "#" field to six zeroes (000000)

Delete any other lighting effects by selecting them and clicking the trash can button

Repeat if configuring additional devices.

If Windows does not automatically set your Corsair audio device to output sound by default, you can use your Windows taskbar to enable it for use.

If you have any programs open before enabling your headset, Windows will frequently default their sound settings to whatever you’ve previously set. If you close the programs and then reopen them after you enable your headset, you should be able to hear them through your headset.

To enable your headset for use:

Right-click the Volume icon in your Windows Taskbar.

Select Playback devices.

Right-click your headset in the list.

Select Set as Default Device.

Firmware can be thought of as the operating system of a device. Updating firmware can help improve device performance or deal with bugs that may pop up. You can use iCUE to help keep the firmware of your devices up to date.

Before updating your device firmware, make sure that:

You are connected to the internet

The device you want to update is connected to your computer

To update firmware:

Open iCUE.

Click SETTINGS.

check out our iCUE page

Click the device you want to update.

ClickUpdate.

Choose how you want to update the firmware:

SelectForce update to force an update to the latest firmware version.

SelectFirmware Image to use a downloaded firmware update file to update the firmware. You can also use this to roll back to an older firmware version.

iCUE will update your device firmware. Do NOT disconnect your device while the update is happening.

For additional information regarding iCUE, .

If you need to reset your system, you can use the built-in system reset feature in Windows.

Resetting your PC

Re-downloading drivers after resetting

What about the Windows activation key?

Resetting your PC

When resetting your Windows PC, you will have the option to keep your files or remove them. Selecting the Remove Files option will clean wipe your system back to factory settings.

Before resetting your Windows PC, we recommend backing up any personal data you want to keep.

To reset your Windows PC:

When putting up your PC, press the F8 key to go to the Recovery menu.

Choose the Troubleshoot

Choose Reset this PC.

Select whether you want to reset while keeping your files or reset while removing your files.

Re-downloading drivers after resetting

If you reset your system to factory settings, the system should still have the original drivers installed.

If you need to re-download any drivers, you can find them on our downloads page.

What about the Windows activation key?

For the Corsair One PC, we use digital licenses for Windows. These are embedded to the motherboard, meaning you don’t have to enter a key when purchasing and activating Windows.

Please be aware that additional firewalls or VPN settings may cause issues with the activation tool communicating with the Microsoft activation servers.

For Sponsorship Inquiries, please fill out the application on the applicable page.

Individual Sponsorship: https://www.corsair.com/us/en/sponsorship

E-Sports Sponsorship: https://www.corsair.com/us/en/esports