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In the several years I have been there I was promoted fairly quickly but now im so good at my job that they wont let me move anywhere else. Its getting extremely frustrating
What are some of the best things about your team?
The team I work with is great and very close knit. It makes coming to work enjoyable
What do you like best about the leadership team?
The onsite management is great but the corporate management is terrible and does not understand what we do.
What's going wrong and how can it be improved?
They need to stop sending our work offshore to India and Manilla. The agents there do not do any work and just copy and paste the sames notes leaving the onshore agents to work everything
Why do you feel undervalued and what would make you feel better about your compensation?
There are other companies who do what we do and a large amount of our agents have left for these companies as they pay higher. They refuse to raise our wages and spend all their money on paying offshore agents to do our work.
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