Cubesmart Employee Reviews
Out of 121 Cubesmart employee reviews, 54% were positive. The remaining 46% were constructive reviews with the goal of helping Cubesmart improve their work culture. The Sales team, with 83% positive reviews, reports the best experience at Cubesmart compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 54% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Pay, benefits, people, knowledge, the CEO cleared over 5 million the average worker make 17 and hour workers have to choose between eating, rent, and gas. Management is so out of touch with expectation/compensation the Team members do 9 different jobs daily and get paid the same amount as a server
Review from Customer Support Dept
Communication before things happen smh
Treating GM's and SM's with respect. Listening when issues are brought up. I told my DM some of what was going on, and I got marked bad on my review that I can't get along w my peers. Squeaky wheel doesn't get greased here, it just simply gets replaced. Even if the rest of the wheels are rotten.
Start all over , raise pay
Compensation for hard workers promote from within
Why do you feel undervalued and what would make you feel better about your compensation?
To feel valued I would like to feel more safe at the store.
I want share matching. I'd be happier with cubesmarts compensation layout if they offered share matching. 1 share purchase with 1 share contribution of (NYSE)CUBE
Starting store Managers nred to start at 22.50 to 25.00 per hour
Review from Customer Support Dept
It would be best get a living wage $22-25 per hour. Benefits are meant to benefit in some form, if you get to use or keep them. Vacation/sick time is accrued and unusable for 6 months. It is a use it or lose it by the end of the year. Can't keep employees can't allow ones here to use the time banked
Review from Customer Support Dept
VACATION & PTO both of which we earn, not given from day one is use it or loss it. We do the work of at least 9 departments get paid less then Mc Donald's per hour and mgmnt always avoids answering questions in groups or meetings.
What do your coworkers need to improve and how could you work together better?
Honesty fairness integrity customer service
Large pay raises needed , hire more people
Better leadership and example set by leadership.
Management really has no education and he really doesn’t know what’s going on and couldn’t manage Herself Let alone a company imanager very sloppy And disrespectful Not professional
Work more fairly work efficiently
What needs to change to make the company culture better?
Everyone gets the same treatment accross the board!
Lies to customers need to stop
not enough help , need maintence help
More understanding and value in people Very disrespectful company
Compensate your employees for their hard work
What would you improve about your company's interview process?
be truthful about job that involves dirty work
Company needs to be upfront about the job descriptions
What's going wrong and how can it be improved?
Pay a living wage, give real benefits, in state DMs, and flexible job schedules
Review from Customer Support Dept
Lies to customers stress filled interactions
prices way too high , company is not honest with customerd
Be fair with prices and employees
They need to value us more
Review from Customer Support Dept
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