Cubesmart Employee Reviews
Out of 121 Cubesmart employee reviews, 54% were positive. The remaining 46% were constructive reviews with the goal of helping Cubesmart improve their work culture. The Operations team, with 100% positive reviews, reports the best experience at Cubesmart compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 54% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
the happiness for each other
Leadership team in CubeSmart demonstrates geniune care & professionalism
Review from Operations Dept
It's hard to say. It's not a transparent company. Don't know much about them.
Easy to get along with
Their communication between us and also how they speak to you!!!
What does the leadership team need to get better at?
Pay, benefits, people, knowledge, the CEO cleared over 5 million the average worker make 17 and hour workers have to choose between eating, rent, and gas. Management is so out of touch with expectation/compensation the Team members do 9 different jobs daily and get paid the same amount as a server
Review from Customer Support Dept
Communication before things happen smh
Treating GM's and SM's with respect. Listening when issues are brought up. I told my DM some of what was going on, and I got marked bad on my review that I can't get along w my peers. Squeaky wheel doesn't get greased here, it just simply gets replaced. Even if the rest of the wheels are rotten.
Start all over , raise pay
Compensation for hard workers promote from within
What is the best part about your compensation package?
Insurance and time allowed off
The options that we are offered
The package actually gives me an extra sence of security.
Review from Sales Dept
They are really great amd fantastic
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
To feel valued I would like to feel more safe at the store.
I want share matching. I'd be happier with cubesmarts compensation layout if they offered share matching. 1 share purchase with 1 share contribution of (NYSE)CUBE
Starting store Managers nred to start at 22.50 to 25.00 per hour
Review from Customer Support Dept
It would be best get a living wage $22-25 per hour. Benefits are meant to benefit in some form, if you get to use or keep them. Vacation/sick time is accrued and unusable for 6 months. It is a use it or lose it by the end of the year. Can't keep employees can't allow ones here to use the time banked
Review from Customer Support Dept
VACATION & PTO both of which we earn, not given from day one is use it or loss it. We do the work of at least 9 departments get paid less then Mc Donald's per hour and mgmnt always avoids answering questions in groups or meetings.
What are some of the best things about your team?
They're very performance motivated. Our district ALWAYS performs the best.
If you want to know the definition of teamwork, come work for CubeSmart and it will be demonstrated any where you go.
Review from Operations Dept
We aren't allowed to speak or ask questions just agree and give positive comments. Wouldn't want to better people in anyway
Review from Customer Support Dept
My co-workers, the ability to work at my own pace, and Co workers answer questions because mgmnt has never done our jobs in this decade
My team is me (a Store Manager) & my General Manager. We work well together, and "see" each other's vision's when discussing projects. I love my GM, and every one of our customers does too. (My District Manager said to me that its probably because he is breaking policy for them, which is NOT TRUE.)
What do your coworkers need to improve and how could you work together better?
Honesty fairness integrity customer service
Large pay raises needed , hire more people
Better leadership and example set by leadership.
Management really has no education and he really doesn’t know what’s going on and couldn’t manage Herself Let alone a company imanager very sloppy And disrespectful Not professional
Work more fairly work efficiently
What is most positive about the culture and environment at your company?
meeting the customers and interacting
Review from Operations Dept
Only my GM was positive and we made an awesome team
If you're actively serving in the military the company goes beyond the federal standard to look out for our servicemen and women
Review from Customer Support Dept
We generally work with 1 person or alone. You create the environment. When upper management is involved its uncomfortable and awkward
Review from Customer Support Dept
The company are liars and bullshitters per policy unless they are in a good mood, or unless you disagree My co-workers are the best thing kind hard working under paid people who need these jobs
What needs to change to make the company culture better?
Everyone gets the same treatment accross the board!
Lies to customers need to stop
not enough help , need maintence help
More understanding and value in people Very disrespectful company
Compensate your employees for their hard work
What did you like most about the interview process?
What I liked most was how confortable the interviewer made me feel
Met the District Manager first. Also what system I would use.
My interview was positive. The person looked at my past experience and abilities.
This was almost 14 years ago and what I liked most is the Manager who interviewed me made me feel comfortable enough to be myself.
Review from Operations Dept
It ended very quickly and with a smile
Review from Customer Support Dept
What would you improve about your company's interview process?
be truthful about job that involves dirty work
Company needs to be upfront about the job descriptions
What makes you most happy at work?
When I get to interact with some of the customers or when I am able to effectively do the work that needs to be done each day when I am able to have to right tools or when I am able to make necessary repairs, (when the DM allows it)
Working with my coworkers. Usa
Review from Customer Support Dept
Co- workers, Customers, and creating my to do list
How I get along with my coworkers
Work is never done so we are never bored and my coworker is very helpful and we are always on the same page.
Review from Sales Dept
What's going wrong and how can it be improved?
Pay a living wage, give real benefits, in state DMs, and flexible job schedules
Review from Customer Support Dept
Lies to customers stress filled interactions
prices way too high , company is not honest with customerd
Be fair with prices and employees
They need to value us more
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of Cubesmart yet.
Be the first to contribute a review.
What would you most like to see improved at your company?
There aren't any Outlook reviews of Cubesmart yet.
Be the first to contribute a review.