Competitors:
Sykes Enterprises
Sykes Enterprises
Customer Care Company Culture
Customer Care Culture
This score is derived from employee ratings & reviews3.3/5
Customer Care's Overall Culture is rated C
Top Rated Culture Dimensions
Retention
B-Outlook
C+eNPS
C+Work Culture
CLeadership
C-Customer Care CEO
Bottom 25%Bottom 25% of Similar Size Companies on Comparably
Mark Facey
63 /100
See More
Diversity at Customer Care
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at Customer Care
N/A
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Anonymously Rate Your Experience & Make Work BetterCustomer Care eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 50%Top 50% of Similar Size Companies on Comparably
Recommend to a Friend?
25
Customer Care employees are 25% more likely to recommend Customer Care as a great place to work
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Working at Customer Care
Working at Customer Care is rated below average by 4 employees, across various culture dimensions. Customer Care employees rate Retention highest among all categories, and think that Compensation and CEO Rating have the most room for improvement, putting Customer Care’s culture in the Bottom 45% compared to similar sized companies on Comparably. See below in detail how working at Customer Care was rated by employees.
Overall Company Culture at Customer Care
C
Overall Company Culture at Customer Care is rated C
Last updated months ago
Bottom
45%
Customer Care ranks in the Bottom 45% of other companies on Comparably with for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterCustomer Care Employee Reviews
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Anonymously Rate Your Experience & Make Work BetterCustomer Care Company Information
| Headquarter | United States of America |
|---|
Customer Care Competitors
Customer Care competitors include Sykes Enterprises. Customer Care ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how Customer Care compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Customer Care Employees
4 employees at Customer Care have reviewed Customer Care across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 4 Customer Care employees give their leadership a grade of C-, or Bottom 35% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Customer Care are mostly dissatisfied with their total compensation at Customer Care, which includes a combination of pay, stock and equity, and benefits.
Overall, the employees at Customer Care are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Customer Care - Employee Onboarding
The prevailing opinion from Comparably users about their company is that it was very prepared on their first day. Employees concluded that their overall onboarding experience was positive. 73% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Customer Care KPIs and OKRs
At this moment no Customer Care employees have provided insight into whether or not they clearly understand Customer Care's KPIs and OKRs.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Customer Care Salaries
How much does Customer Care pay?
How much do people at Customer Care get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Customer Care is $87,973, or $42 per hour, while the estimated median salary is $103,432, or $49 per hour.
At Customer Care, the highest paid job is a Sales Rep at $114,816 annually and the lowest is a Bookkeeper at $41,910 annually. Average Customer Care salaries by department include: Finance at $72,391, Sales at $107,525, Operations at $84,165, and Customer Support at $58,902. Half of Customer Care salaries are above $103,432.
3 employees at Customer Care rank their Compensation in the Bottom 10% of similar sized companies in the US (based on 7 ratings) while 2 employees at Customer Care rank their Perks And Benefits in the Bottom 5% of similar sized companies in the US (based on 2 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $61k | $61k | 1st Percentile |
20th Percentile $81k | $81k | 20th Percentile |
40th Percentile $102k | $102k | 40th Percentile |
60th Percentile $164k | $164k | 60th Percentile |
80th Percentile $265k | $265k | 80th Percentile |
100th Percentile $349k | $349k | 100th Percentile |
$87,973*
Average Compensation
$103,432*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Customer Care Salaries by Department
Diversity & Inclusion at Customer Care
The Diversity score provides insights into how diverse employees feel and rate their work experience at Customer Care across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Customer Care PTO
Customer Care PTO policy is a critical component of the benefits package offered to employees.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Customer Care Careers
Customer Care Jobs
No Recent Jobs found for Customer Care on Comparably
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Frequently Asked Questions regarding Customer Care
Who is the CEO of Customer Care?
Customer Care CEO is Mark Facey, their score by employees is 63
What is Customer Care eNPS?
The eNPS for Customer Care is 25
What is the salary for Project Manager in Customer Care?
Project Manager average salary in the US is 103k
What are the salaries in the Business Development in Customer Care?
The average salaries for Business Development in Customer Care is 100k
Who are Customer Care competitors?
Customer Care main competitors are Sykes Enterprises
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