Dave Inc. FAQs

For immediate help, check out our Help Center for answers to our most commonly asked questions.

Need to talk to someone?No worries, we're happy to help!

Contact us via a secure message and a friend from customer service should get back to you within 24 hours.

First, we're sorry that you're in this position. Life throws curveballs and we want to help (that's why we created Dave). But since we can't offer advances without getting paid back, it's important to make your full payments on time.

Can I change my payback date?

Unfortunately, we cannot offer extensions. Your payback date is "set" once you confirm and sign for your advance in the app.

If your payback date isn'tcorrect, please message us before accepting the advance.

Don't have the funds?

Before we collect the payment, we'll check your bank account balance to make sure that it's safe to withdraw.

Then, Dave will attempt to collect the fundsevery day with partial or full payments, but it is still your responsibility to make a payment.

For more information on how to pay Dave,check out this article.

Need an advance on your next paycheck to help protect you from potential overdraft fees? Dave can help! To get an advance on your paycheck, we just need to verify the following:

You have connected your checking account to Dave

Your employer deposits your income into your checking account on consistent dates

You’ll have enough funds after your next paycheck to pay Dave back

To do this, we look at the last two months of transactions in your checking account to confirm your income. So make sure you connect Dave to the checking account where your income is regularly deposited.

Next, check that you have your paychecks set up as direct deposits and that your transaction history shows at least two paychecks on consistent dates (ex. getting paid on the 15th and the last day of the month).

Lastly, we want to make sure you’ll be left with sufficient funds after paying Dave back after your next paycheck.

Oops, looks like we lost the connection with your bank account. Don’t worry, it’s easy to reconnect your bank!

Just open Dave and click “Reconnect Bank” to follow our prompts and log in again.

Heads up! You won’t be able to connect to your bank if you still owe a balance.

If you have an outstanding balance from an advance, message us for support.

Did you change your bank login password?

No problem. Just follow the prompts in the app to enter your updatedbank password and then you’ll be good to go!

Did you change your bank username?

Get ready for a fresh start! If you changed your bank username, you’ll be prompted to reset your Dave account. Resetting your account will also reset your account history.

Linking your checking account is easy!

Heads up! We don't support savings accounts.

To connect your checking account, we first need to connect to your bank.

Simply go to the Account tab of the app and choose your bank from the list.

We work with thousands of banks and credit unions, large and small. If you don't see your bank in our list, try our search option above our bank list instead.

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Once you've selected your bank, use your bank's login info to securelyconnect your bank account to Dave.

We might ask some security questions to guarantee your safety and that's it!

Having Trouble?

Make sure you're entering the correct information. Double-check by going directly to your bank's website or app and entering the username and password there.

Are you trying to reconnect your bank?

Whether you've changed your bank login information or we just lost a connection, see our article on Reconnecting Your Bank.

Heads up!

Users with an outstanding balance on their Dave account won't be able to reconnect their bank until the balance has been paid.

Need more help?

Send us a and we'll get back to you as soon as we can!

What does this mean?

We can only accept Automated Clearing House payments Monday through Thursday.

If you're getting this error message, you're probably trying to process an ACH payment on a Friday, Saturday or Sunday (which is outside of the ACH collection window).

What should you do?

Take the weekend off and try again on Monday, when you'll be good to go!

Dave lives off of tips, kind of like a waiter but with fur. So, while tipping is optional, it’s greatly appreciated!

Tips allow us to help people without charging the insane interest rates of most banks. Dave charges 0\% interest.Compare that to the3,250\% APR your bank charges for overdraft fees!

What about the $1 monthly membership? Most people don’t know that we get fees for providing you this service. Connecting to your bank, getting your balance updates, sending you texts if you’re about to overdraft these all cost us money. We use the $1 monthly membership fee to offset some of these costs. So, your tips are really what keep our lights on!

Plus, we donate a tree for every \% you tip through our partner, Trees For The Future ( www.trees.org ). Trees aren't just good for the environment -- Trees for the Future greatly benefitentireeconomies in Sub-Saharan Africa. Your donations help families transition from destructive farming techniques to a sustainable agricultural practice that empowers and sustains them for generations. Not only would planting a tree by yourself cost more, but by donating a tree through us, you're literally saving lives. Want to know more? Check out our article on Trees.

Feeling inspired? Make like a tree and leave a tip.

How to Tip

Once yourequest an advance, you'll be taken to the tip screen.

Click on the amount you want to donateor click Custom Tip Amount.If you selected a Custom Tip Amount, use the slide bar to set your percentage

Click Thank You

Default Tip

To update your default tip amount, follow these easy steps:

Click on theAccount tab

Click Edit default tipunder Settings

Click on the amount you want to donateor click Custom Tip Amount.

Click Thank You

Want to change your tip?

No problem! As long as you contact us before your pay date, we can change your tip amount for you. Just send us a message and we'll get it sorted out.

Unfortunately, once your advance is paid back, we can no longer change the tip amount.

Thank you for supporting Dave!

Was it something that we did? If there’s any way that we can help, please send us a message. We’d love to get things back on track!

Once you cancel, there is a2-month "cool-off" period before you can resubscribe.So, if between now and then you need a cash advance to protect you from overdraft fees, we, unfortunately, won’t be able to jump in and help out.

Stillready to move on?Deactivating your Dave membership can be done by following these steps:

Head to the Accounttab in-app

Under Dave Membership click Manage membership.

Click ManageDave Membershiplocated at the bottom

Select Cancel my membershipand complete the steps.

Now, you can go ahead and delete the app. Deleting the app on its own, however, won't unsubscribe you from our monthly subscription.

We offer automatic and manual payback options!

Automatic

We'll automatically collect the amount due on your payback date (which falls on your next payday).

The funds will be pulled from the card that was advancedOR if the funds aren't available or the card is no longer active, we'll collect directly from the connected bank account.

We’ll check your balance beforehand to make sure it’s safe, so make sure your bank is connected to Dave. If not, we won’t be able to check your balance for safe collection.

Manual

Want to pay us back early? That’s awesome!

You can pay us back manually by going to the "Account" tab and reviewing the "Advances" section and selecting the current advance.

If you choose to do a partial payback under Pay Other Amount,the rest of your advance will be automatically pulled from your account on your original payback date.

Once the full amount of your payback fully processes (1-3 business days), you're free to request another advance!

Dave costs just $1 a month!

Did you know that the average cost of overdraft is$34? If Dave helps you avoid just one overdraft, that pays for nearly 3 years of Dave subscription!

Why the $1 a month fee?

Each time we connect to your bank account, send balance updates, and text you about overdraft danger, we get charged fees. Your membership fee helps us offset those costs.

What do you get for $1 a month?

A supercharged bank account! With your subscription, you get access to our predictive algorithm that helps you identify upcoming expenses, prevent overdraft, and better manage your finances.

When do you get charged?

Your subscription fee will be charged on your first paycheck date of the month if funds are available. If funds are not available on that date, we'll attempt the charge each Friday after that until we're successful.

Please note: You may see multiple months collected at once, you can find what may cause that here

Want to check when you'll be charged? Easy!Just follow the steps outlined here.

Need to cancel your membership? Here's an article on how to deactivate your subscription.

Heads up! Deleting the app does not unsubscribe you from our monthly subscription.

The $1 monthly subscription fee is strictly to connect your bank account to the prediction tool and does not have an association with advancing.

What does this mean?

For your safety and security, we use a third-party verification system to make sure that the information you've entered is accurate and matches a nationwide database.

If you received this error message, the system wasn't able to locate you.Most likely, some of your information was entered incorrectly.

What should you do?

Check the error description to see which part of your information wasn't verified.

The top reasons we see are:

Spelling errors

Wrong address

License required

ID required

Once you've entered the correct information, you'll be able to go to the next step!

If you're still having issues, send us a message and we'll get to the bottom of it.

Hmm. Have you tried refreshing your account by tapping on your bank logo in the top left of your home screen?

If you still don't see your transactions, we could be experiencing a lag with your bank.

We rely on banks to send us your information but sometimes, with smaller banks and credit unions, there are delays. Most banks send us data in less than 30 minutes but others can take hours, days, or might not send us anything at all.

We constantly check for updates (anywhere from 4-6 times a day). So, when your bank is ready to send your data, we'll be ready and waiting!

Need to borrow some more money? We hear you and we're here to help!First, make sure that you've paid back your last advance.

Once your payment is no longer pending(which can take between 1-3 business days), you'll be able to request another one.Then, if you still qualify for an advance, you'll be good to go!

Want to pay back your last advance?

Awesome! Here's an article on how to pay Dave back.

Want to see if you still qualify?

Check out our article on how to get approved for a regular advance.

Making sure you have the correct pay schedule set up helps us help you! Your pay schedule informs us when income has been deposited into your bank account by your employer.

Having the proper pay schedule ensures we can provide you with the proper cash advance and payback date for your advances.

Need help setting up your pay schedule? Here’s some info that should help:

Your pay period: How often you get paid. Example: every week, every 2 weeks, twice a month, or every month.

Your pay date: The actual day(s) of the month you get paid. Example: every month on the 2nd.

Identifying your pay period:

Take a look at your monthly transactions, either on the home screen of the Dave app or your online bank statements so you can see the actual dates you receive income. Your pay period can be any of the four options below.

Weekly: Every week on a specific day of the week (52 payrolls per year).

Example: every Friday.

Twice a Month: Every two weeks on a specific day of the week (26 payrolls per year).

Example: every other Friday.

Every Month: Every month on a specific date of the month (12 payrolls per year).

Example: on the 26th.

Every Month (Same Day): Every month on a specific day (12 payrolls per year).

Example: on the 2nd Thursday of the month.

Still encountering issues?

Make sure that your paychecks meet our Income Qualification Requirements.

Need to add additional income to help you better budget?

See our article on Adding Income.

Uh oh! Can't remember your password? No biggie, here's how to update your password:

Open up the Dave app and click Log In

Select the With Email tab

Enter your registered email and click Send Login Link

Go ahead and check your email and you should be good to go to create a new password by clicking theChange your passwordbutton.

Still running into an issue? Go ahead and reach out to support here.

Here at Dave, we are so serious about your security that we go above and beyond the standard practices to keep you and your data safe.

Secure Practices

Our access to your accounts is read-only (we cannot overwrite or modify your data) and we use 2048-bit encryption to protect the transmission of your data to our site.

Your password, social security number, and other sensitive data are all encrypted. We do not store your online banking credentials and never will. Your banking credentials are only used once to authenticate and verify that the account you provide belongs to you.

Secure Servers

Our data center is monitored 24/7 by security personnel.

External Security Assessments

We enlist independent, third-party experts in the field of application security to assess our site for vulnerabilities and confirm and validate the security of our site.

Firewalls and other Security Precautions

We use firewalls and undertake other security precautions for extra protection.

Want to add some new income to help you budget? Awesome! Dave makes adding new paychecks easy.

Dave will automatically predict transactions that qualify as direct deposits (electronic paycheck transfers from your employer into your checking account).

Here are the steps on how to add your income:

Click on the calendar icon on the right-hand side of the home page and select Add +

Select + Add New

Chose your employer from the list provided

Enter your pay schedule and click Confirm Pay Schedule

If you're not seeing your income listed or want to list another source of income, click Add Paycheckand enter the Name, Amount & How often you get paid.

Click Save Incomeand you're all set! Dave will use this information to provide even more accurate predictions.

Heads up! Adding income is great for budgeting, but you won't be able to advance from it.

In order to advance a paycheck, Dave will need to verify your income through your bank records.

Run into an error message? Message us for more assistance!

Our smaller advances are scheduled to be paid back on the following Friday, so your due date may be sooner than your payday.

Questions about paying Dave back?

Check out our article on payback options.

Get a new number? No problem! It's easy to update your digits.

If you're currently logged out, follow these easy steps:

Select Log in

ClickI have a new number

Enter your previous number & your new number

Click Submit

If you're currently logged in, follow these steps:

Click the Account tab

Select Update your information

Select your phone number

Enter your new number

Click Verify

Dave verifies every update made to your login credentials, so follow our prompts to complete setup.

We use your phone number to verify your account as well as to text you immediately if your balance is at risk of an overdraft. It's the quickest way to help prevent a $2 coffee from costing you $35 in overdraft fees.

How to Confirm Your Phone Number

To make sure we've got the right phone number, we'll send you a text with a code to verify in-app.

From the phone number verification screen, enter your mobile number and click Send Code

You will receive a text with a 4 digit code in a few moments(standard carrier rates may apply)

Enter the code in-app

That's it! Your phone number is now verified.

Not Getting Our Texts?

1. Check your service coverage to make sure you're able to receive texts and try again.

2. If you're still not getting our texts, there's a chance our texts aren't getting delivered. Reach out to your carrier directly and see if there are any blocks or issues that might result in undelivered texts.

No longer want to receive push notifications or text messages?

No problem. You can turn 'em off by following the steps here: Turn off notifications

Nope!

Using Dave won't have any impact on your credit score,positive or negative.

We also don't do a credit pull, not even a soft one. The information you provide is only used to verify your identity.So, your credit is completely unaffected.

Dave might ask you to upload a picture of your driver's license as part of our verification process to keep your banking information safe.

Some helpful tips to keep in mind:

Lighting is key! Make sure the picture is bright and evenly lit

Place the driver's license on a dark and/or plain background

Hold your phone as still as you can

Having Trouble?

We often see that dim, blurry photos have trouble getting verified in this step. If you follow the guidelines above, you should be good to go!

When you request your advance in the app, you'll see two delivery options:

Standard

Free! Standard advances take up to 3 business days (example: an advance requested on Friday arrives the following Wednesday)

Express

Small Fee and arrives inTakes less than 8 hours!

Heads up! Once your advance has been confirmed, we're unable to change your delivery speed.

Standard advances will be delivered into your checking account andExpress advances will be delivered to your connected debit card.BAM money. How easy is that?

Having trouble?

Send us a message and we'll get to the bottom of it.

1. Open the Dave app

2. Click the Advance (dollar sign) icon at the bottom of the screen

3. Click See if I qualify

4. Choose the amount of money that you'd like to request

5. Verify your identity (if you're a first-time user)

6. Confirm your payback date

7. Choose your delivery option (free standard delivery in up to 3 business days or express delivery in up to 8 hours for a small fee)

8. Check that the last 4 digits of your debit card are correct.

9.Click the box to agree to the payment authorization

10.Sign and confirm!

Tip: Double-check your information and make sure your payback date is correct.Once you confirm your advance, your payback date is locked in and can't be changed later.

11. Leave a tip if Dave helped!

Donations help us stay in business and we plant a tree for each \% thatyou tip! Learn more about the power of tipping here.

Other Helpful Links

How do I get approved for a regular advance?

How soon can I request another advance?

How do I pay Dave back?

Does Dave have late fees?

What does this mean?

Since it costs us money when users delete and rejoin Dave, we have a two-month waiting period before users can reactivate their account after canceling it.

We'd love to help but it looks like you've deleted your account and the waiting period isn't quite up yet.

What should you do?

Check back again once your waiting period is over.

We're looking forward to outsmarting overdrafts together soon!

What does this mean?

Honestly, it's hard to say -- you may see this message for many reasons and at different times.

As weird as it may sound, all this error message really means is that the app on your mobile device could not successfully "talk" to the servers at Dave H.Q.

What should you do?

Usually, taking a break and trying again later will resolve most issues, but occasionally, it could be an indication of a bug or larger issue.

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If the problem lasts for over 24 hours, our customer support and we'll do our best to sort it out.

Want to change your debit card? No problem!

If your new card is from the same bank, you can update your card at any time (even if you have an outstanding balance with Dave).

How to Update Your Debit Card:

Go to the Account tab, click on your current debit card

Click the debit card again

Click I got a new debit card

Is your new card from a new bank?You'll need to change your bank first. Check out our article on how tochange your bank for help.

Heads up! You won’t be able to change your bank if you still owe a balance. Once you pay Dave back, you'll be able to update your bank.

Still having issues? Message us for support.

here

Ready to create an account? All Dave needs is your realmobile phone number. VoIP numbers and burners won't work.

Download the app

Open the app and click Sign up for Daveto learn more about Dave.Select a low balance alert andEnter your mobile number.Click Join Dave(your membership costs $1/month)

Connect your banking credentials

Log into your online bank account.If you ever log out, just click Log Inin the app from your phoneand enter your mobile number/email and password.Your phone number is your ID, so make sure you only log in from the device that's linked to your phone number.

Set up your Email and Password

After you add your banking credentials and enter your debit card information, you will be prompted to enter your current email and create a password. There are a few requirements when creating your password so only you can access your account. If you ever forget your password it's not a big deal, we have a helpful article on how to get that reset .

Protect your account

Sharing is caring, except when it comes to your account. For your security, we only allow one user per Dave account.Need to change your phone number? No problem! Just follow the prompts in the app.

Welcome to the club!

What does this mean?

We rely on your bank to send us your information, but, sometimes, there can be a delay with smaller banks and credit unions.

Although most banks take only 30 minutes (or less!) to send data, others can take hours, days, or not send us anything at all.

What should you do?

1. Give it some time - we're always on the lookout and request information from your bank 4-6 times a day! So when your bank is ready, we'll update your info as soon as we can.

2. Talk to your bank! We hope up-to-date transactions are a priority for banks in the future, but with a little push, we'll get there sooner.

Thanks for your patience. Hopefully, your bank will get back to us soon!

Normally, your $1 monthly subscription fee will be chargedyour first paycheck date of the month if funds are available.

If funds aren't available, we'll attempt to charge the fee each Friday after that until we're successful.

Sometimes, you may see multiple months collected at once if feeswere overdue or if we experienced an issue with your bank connection.

Want to check out your subscription fee schedule? Head over to the Dave Membership sectionunder the Account tab & clickManage membership.

Interested to know more about your membership fee? Check out our article on about subscription fees for more info!

Still having issues? Message us for support.

Need to change your bank account? No problem. You can change your bank information right through the app!

If you currently have an advance with Dave,you'll be able to change banks once your payback has been made.

However, once you switch bank accounts, you will lose all of the information you’ve set for your budget. You'll also need to go through the advance approval process again.

Heads up:we'll need to see at least 2 paychecks into your new bank account before we can approve you for an advance.

Steps to change your bank:

Go to the Account tab

Click on your bank under Connected Account & Debit Card

There, you’ll see an option to "Change" bank

Select your new bank and enter your new login information

here

Connecting your debit card makes it easy for us to protect you from overdrafts, fast!

If you need an advance ASAP, an Express advance allows you to receive an advance credited directly to your debit card within 8 hours (and usually within 2 hours).

First, make sure that your debit card is connected to the checking account where you get direct deposits from your employer.

If you haven't already entered your card information at signup, follow the prompts to add your card information.

Want to change your debit card?

Check out our article on updating your debit card.

What does this mean?

Uh-oh, this error message means that your debit card has been denied. Either the information you've entered isn't correct, or your provider is declining our charge.

What should you do?

First, make sure the information you're entering fully matches the information on the card (card type, number, expirationdate, etc.) and that yourcard is valid and unexpired.

Then, check in withyour bankto see if there are any provider-related issues, like blocks on the card.

If you are still receiving this error code after double-checking your card informationand contacting your provider, please send us a secure message.

extra security steps

Here is why.

Your Social Security number (SSN) is a unique and secure way for us to identify you and keep your banking information safe.

Rest assured, we take your security very seriously and use high-level security practices (like 2048-bit encryption) to keep your data safe.

Want to learn more about our security measures?

See our article on the we take to protect your personal information.

If you see that your balance owed is more than the advance you received, don't worry! This is because you selected our Express delivery option and/or selected to tip.

There's a small fee for Express delivery because banks charge us extra to get your advance to you in under 8 hours! Check out our article on Delivery Options for more information.

If you left Dave a tip, thank you for being awesome!

Did you know that Dave survives entirely off of tips? Thanks to your donations, Dave is able to offer advances at 0\% interest (instead of the insane interest rates most banks charge).

Plus, Dave helps plant a tree with every \% tipped, which benefits entire communities in Sub-Saharan Africa - isn't that amazing?! See our article on Trees to learn more.

Late fees? Gross. Dave doesn't charge late fees or penalties.

If we're unable to collect payment on your due date, we'll send you an email.

Are you low on funds?

We'll check your bank account balance before we withdraw anything (to prevent an overdraft). Then, we'llattempt to collect the fundsevery day with partial or full payments.

However, it is still your responsibility to pay back your advance on time.

Failure to pay Dave back could result in being banned from the app.

So, if you're past your due date, please make a payment as soon as possible.

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Need help with something else? Send us a .

Of course! Dave loves early paybacks!

You can pay Dave before your payback date with a partial or full payback by going to the "Account" tab, clicking "Advances" section, and then clicking on your current outstanding advance.

Heads up! If you choose a partial payback, the remaining balance will still be automatically pulled from your account on your original payback date.

Once the full amount of your payback processes (1-3 business days), you're free to request another advance.

Great! That's how we like it. But honestly, there's no catch.

The fact is, people are so tired of being taken advantage of by banks that we're able to support our business almost entirely off of user donations.

That's right - tipping Dave allows us to provide0\% interest advances to you and the whole Dave community.

Plus, we donate a tree for every \% of your tip, which benefits entire communities in Sub-Saharan Africa!

Check out our articles on Tipping and Trees for more about why donations are awesome.

Don't leave us! We totally understand if you want to part ways from Dave, but before you go... there is the option to pause your membership:

Go to the Account tab on the app.

SelectManage membership under the Dave Membership section

Scroll to the bottom of the screen and select Manage Dave membership.

Select Pause membership. on the bottom left corner

We won't charge you during that time, but please keep in mind if you take out an advance your membership will unpause.

How It Works

Daves helps you budget for upcoming expenses and texts you if you’re in danger of overdraft. And if you need cash fast, we’ll advance you up to $75 at 0\% interest! No credit check required.

Security

Tips are optional but they do help us provide services to millions of other Dave members. So, if Dave helped you out with an advance, show him some love!

Plus, with every \% you tip, we plant a tree or provide a meal to a child through our partnerships with Trees For The Future and Feeding America.

What’s the catch? There isn’t one! A $1 per month membership fee provides you with potential overdraft protection through cash advances, automatic budgeting tools, and access to jobs.

Membership fees are just $1/ month. This helps us offset the costs of offering predictive texts and connecting to your bank (we get charged every time we connect).

Predictive Texts

Dave securely connects to your checking account to help you track your expenses. Then, we’ll send text alerts if your account looks low or if an upcoming bill (like Netflix) puts you in danger of overdraft.

Advances

Need cash fast? Dave can spot you one advance at a time.

Qualified users can get up to $75 delivered into their checking account in just a couple of days or even hours (for a small fee if you choose our express option).

Getting an advance doesn’t impact your credit and there are no late fees or penalties (we’re friends, remember!).

However, it’s your responsibility to pay Dave back by your due date, which will be confirmed in the app. Otherwise, you’ll risk being banned from the app. And no one wants that!

Heads up! The $1 monthly subscription fee is strictly to connect your bank account to the prediction tool and does not have an association with qualifying for an advance.

Here are some helpful links to help you get started:

Helpful Links

Sign up & Login

Cost

Tipping

Predictions

Qualifying for a Regular Advance

Delivery Options

Paying Dave back

What does this mean?

We found that most users with more than -$75 in their bank accounts were unable to pay us back successfully on their next paycheck.

To help us and our users avoid nasty Non-Sufficient Funds fees, we decided to implement this restriction to keep your balances safe.

What should you do?

If you're back below -$75 and need to avoid an overdraft, go ahead and request again!

Want to earn credits to use towards a free Dave membership? Here's how:

1. Head to the Account tab in-app and select Dave rewards, earn free months under the "Dave Membership" section

2. Link your debit card

3. Earn credit with a qualifying purchase at any of our partner locations

Hot tip

Search for Dave partners in the area by enabling your location or searching for the desired zip code.

Heads up

Credits may take up to 3 business days to be reflected in the progress bar.

Your $1 membership fee will be charged on your first paycheck date of the month if funds are available.

If funds are not available on that date, we'll attempt to charge the fee each Friday after that until we're successful.

It's super easy to check when you'll be charged next:

Head to theAccountsection in app

Under Dave Membership clickManage membership.

Heads up! The $1 monthly subscription fee is to connect your bank account to our prediction tool (so we can text you alerts) and isn't related to advancing your paycheck.

Helpful Links

What's with the subscription fee?

How do I cancel my Dave membership?

What does this mean?

It looks like we weren't able to find consistent income in your checking account to qualify you for a regular advance.

Either your income didn't meet our advance income requirements, or there's something wonky going on with your bank account (like inconsistent paydays or delayed direct deposits) -- which we can help you out with!

What can you do?

1. Make sure your income meets our advance requirements outlined HERE.

If you don't meet our income requirements yet,you can still manually add your income in the app for budgeting purposes and might still qualify for a smaller advance amount.

2. Message us if you meet our income requirements and you're still getting this error message. Sometimes, accounts just need someold school human help and we're here for you.

Dave texts you alerts if something like an upcoming Netflix bill will put you in danger of a $35 overdraft fee. It's the fastest way for us to help you prevent those expensive (and unnecessary) bank fees.

Want to turn off your notifications? We think they're helpful, butit'seasy to manage your alertsin-app.

Just head over to the Account taband click onManage notifications.

Need to change or remove a budgeted expense? We got you! Dave makes it easy to stay on top of your bills and budget.

On your Dave home screen, scroll down and tap the expense you wish to edit or delete

Click Edit expense

Make any needed edits & click Saveor click Delete Expense

Want to add an expense? See our article on Adding Expenses for more info!

Why are you getting this error message?

It looks like your debit card has already been used for a previous Dave account (whether it's active or not).

Most likely, you got a new phone number and this card is still associated with your old account.

What can you do?

Message support and we'll get it sorted out for you.

What does this mean?

Looks like your card is expiring soon. Check your expiration date -- if your card expires in up to three months or less, we can't process an advance.

What should you do?

You'll need to get a new debit card that doesn't expire for at least up to three months. Then, you can easily update your card in the app by following the steps here: How to Update Your Debit Card

Not seeing an expense in your predictions? Don't worry - it's easy to add your own expenses in-app to help you budget and keep track of bills.

From the Dave home screen, clickAdd new

Tap an expense from your transaction list or click Add your own

Enter the details & click Save Expense

Did you know that Dave survives entirely off of user donations ? We're so thankful for donations that we even donate a tree forevery \% tipped through our partner,Trees for the Future ( www.trees.org ).

Why Trees?

Trees aren't just good for the environment, they also provide food,income, empowerment, unity, leadership, education and even save lives.

Trees for the Future provides families in Sub-Saharan Africa with sustainable food sources, livestock feed, products to sell, fuelwood and up to a 500\% increase in their annual income. Since 1989, Trees for the Future has planted over 115 million trees in dozens of countries and revitalized hundreds of thousands of acres of soil while changing people’s lives forever.

Planning

Trees for the Future teaches farmers how planting 4,000 trees with food crops will help them make more money, grow more food, and build a sustainable future for their families.

Stabilization

Farmers learn to plant rows of nitrogen-fixing trees in and along borders of their degraded land to protect the field from pests and stop erosion.

Diversification

Over 12 types of fruit trees and vegetables are planted to meet market opportunities and the nutritional needs of farmers' families.

Benefits

Families experience significant increases in income, more paydays, more nutritious food to eat, security from risks related to markets, pests, and weather extremes, free alternatives to pesticides and fertilizers, feed for livestock, and fuelwood to cook.

So, thank YOU for donating and making the world a better place!

Want to know more about user donations? See our article on Tipping.