Dollar Shave Club FAQs

LAST UPDATED 03-7-2019

If you joined the Club before the 31st of July 2019 click here.

THESE TERMS EFFECTIVE IF YOU JOINED DOLLAR SHAVE CLUB ON OR AFTER 31st JULY 2019

These Terms of Service (“Agreement” or “Terms”) are a legal agreement between you and Dollar Shave Club Australia Pty. Ltd. (Dollar Shave Club Australia Pty. Ltd. and its corporate parent, Dollar Shave Club Inc., may be referred to collectively as “DSC”, “Dollar Shave Club”, “we”, “our”, or “us”).

This Agreement governs your use of the Dollar Shave Club websites, branded pages on third party platforms (i.e., social networking services), mobile applications, and through our direct marketing campaigns or other online communications, as well as offline through our Member Services Team, events, physical retail locations, and mobile messaging services and Referral Program and your purchase of the Memberships and Products (as defined in Section 3.1) sold through the DSC services (collectively, "DSC Services"). By using the DSC Services, you agree, without limitation or qualification, to be bound by these Terms, the DSC Privacy Policy and the Referral Terms. If you do not agree, please do not use the DSC Services.

DSC may revise these Terms at any time. Your continued usage of the DSC Services will mean you accept those changes, and you agree to comply with all applicable laws and regulations. The materials provided on the DSC Services are protected by law, including, but not limited to, United States copyright laws and international treaties.

The terms “you", “your", “user", and “users", as used herein, refer to all individuals and/or entities accessing the DSC Services for any reason.

PLEASE NOTE: THESE TERMS CONTAIN AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER, WHICH AFFECT HOW DISPUTES WITH DSC ARE RESOLVED. BY ACCEPTING THESE TERMS, YOU AGREE TO BE BOUND BY THE ARBITRATION PROVISION (SECTION 11). PLEASE READ IT CAREFULLY.

ELIGIBILITY

You must be 18 years of age or older to visit and/or use the DSC Services in any manner. By visiting and/or using the DSC Services or accepting the Terms, you represent and warrant to DSC that you are 18 years of age or older, and that you have the right, authority, and capacity to agree to and abide by these Terms. You also represent and warrant to DSC that you will use the DSC Services in a manner consistent with any and all applicable laws and regulations.

USE OF THE DSC SERVICES

2.1. Use Restrictions

The content on the DSC Services, such as information, text, images, graphics, interfaces, photographs, illustrations, audio and video clips, trademarks, trade names, service marks, logos, information obtained from DSC’s licensors, and any other materials displayed through the DSC Services (collectively, the “Contents”) is protected by copyright under both United States and foreign laws. Title to the Contents remains with DSC or its licensors. Any use of the Contents not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws. Except as stated herein, none of the Contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without the prior written permission of DSC or its licensors.

DSC authorizes you to view and download and print a single copy of the Contents solely for your own lawful, personal, non-commercial use if you include the following copyright notice: “Copyright 2019, Dollar Shave Club, Inc. All rights reserved” and retain other copyright and proprietary rights notices which were contained in the Contents. Any special rules for the use of other items provided on the DSC Services may be included elsewhere within the DSC Services and are incorporated into these Terms by reference. The use of the Contents on any other site or in a networked computer environment for any purpose is prohibited. All rights not expressly granted herein are reserved to DSC and its licensors. If you violate any of these Terms, your permission to use the Contents automatically terminates and you must immediately destroy any copies you have made of any portion of the Contents.

So long as you are in compliance with these Terms, DSC grants you a non-exclusive limited, non-transferable license to use the DSC Services. You may not distribute or make the DSC Services available over a network where it could be used by multiple devices at the same time. You may not rent, lease, lend, sell, redistribute or sublicense the DSC Services. You may not copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the DSC Services, any updates, or any part thereof. Any attempt to do so is a violation of these Terms. If you breach this restriction, you may be subject to prosecution and damages. These Terms will govern any upgrades provided by DSC that replace and/or supplement the original DSC Services, unless such upgrade is accompanied by separate or updated Terms of Service.

You may not, without DSC’s written permission, “mirror” any Contents contained in the DSC Services or any other server. You hereby represent and warrant that you will not, and will not induce any third party to, use the DSC Services in any way that: (a) harasses, abuses, stalks, threatens, defames any person, or otherwise infringes or violates the rights of any person (including but not limited to rights of publicity or other proprietary rights); (b) is unlawful, fraudulent, or deceptive; (c) uses technology or other means to access unauthorized content or non-public spaces; (d) uses any “deep-link”, “page-scrape”, “robot”, “spider”, or other automatic device, program, algorithm or methodology, or any comparable manual process, to access, acquire, copy, or monitor any portion of the DSC Services and/or Contents; (e) attempts to introduce viruses or any other harmful computer code, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (f) attempt to disable or circumvent any security mechanisms used by the DSC Services and/or Content or otherwise attempt to gain unauthorized access to any portion of the DSC Services and/or Content or any other systems or networks connected to the applicable DSC site, or to any server of Dollar Shave Club or its third party service providers, by hacking, password “mining”, or any other illegal means; (g) attempts to gain unauthorized access to DSC’s user accounts; (h) encourages conduct that would constitute a criminal offense, or that gives rise to civil liability; (i) is for, or in connection with, any illegal purpose, to solicit, facilitate, encourage, condone, or induce any illegal activity, or as otherwise prohibited by this Agreement or applicable laws, rules or regulations; (j) is unlawful or violates these Terms in any manner; or (k) fails to comply with applicable third-party terms and conditions or other third-party policies.

DSC reserves the right, in its sole discretion, to refuse, discontinue, block and/or terminate your use of, and access to, the DSC Services, or any portion thereof, at any time, for any reason or for no reason at all, without prior notice or any notice.

2.2. User Submissions

The personal information you submit to DSC is governed by the DSC Privacy Policy. To the extent there is an inconsistency between the Terms and the Privacy Policy, the Privacy Policy shall govern.

Except as provided under Submission of Ideas (Section 2.3 below), DSC does not claim ownership of any information or material a user provides to DSC or posts, uploads, input, submits, or transmits to the DSC Services (“Submission(s)”). You agree that you will not make any Submission that is, in whole or in part, libelous; scandalous; inflammatory; discriminatory; defamatory; false; threatening; vulgar; obscene; pornographic; profane; abusive; harassing; invasive of another’s privacy; hateful or bashing; aimed at gender, race, color, sexual orientation, national origin, religious views, or disability; in violation of local, state, national, or international law; or that infringes on, or violates, any right of any party. Additionally, you agree that you will not: (a) make any Submission that is an advertisement or solicitation of business; (b) disrupt the normal flow of dialogue or make a Submission unrelated to the topic being discussed (unless it is clear the discussion is free-form); (c) post a chain letter or pyramid scheme; (d) impersonate another person; (e) distribute viruses or other harmful computer code; (f) harvest or otherwise collects information about others, including email addresses, without their consent; (g) post the same note more than once or “spamming”; or (h) engage in any other conduct that restricts or inhibits any other person from using or enjoying the DSC Services, or which, in the judgment of DSC, exposes DSC or any of its licensors, partners, or customers to any liability or detriment of any type.

By making a Submission, you agree that such Submission is non-confidential, non-proprietary, and may be disseminated or used by DSC. If you make a Submission, you automatically grantor warrant that the owner of such content has expressly grantedDSC a royalty-free, perpetual, irrevocable, worldwide nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display the Submission in any media or medium, or any form, format, or forum now known or hereafter developed. Notwithstanding the foregoing, DSC is not required to use any Submission.

You are solely responsible for your Submissions, the consequences of making a Submission, and your reliance on any Submissions. DSC is not responsible for the consequences of any Submission. DSC is not responsible for screening or monitoring Submissions made to the DSC Services by users. If notified by a user of a Submission allegedly in violation of these Terms, DSC may investigate the allegation and determine in good faith and its sole discretion whether to remove such Submission. DSC will have no liability or responsibility to users for performance or nonperformance of such activities.

DSC reserves the right (but is not obligated) to: (a) where permitted by applicable law, record the dialogue on the DSC Services; (b) investigate an allegation that a Submission does not comply with these Terms and determine in its sole discretion to remove or request the removal of the Submission; (c) remove Submissions which are abusive, illegal, disruptive, or outdated, or that otherwise fail to comply with these Terms; (d) terminate a user’s access to any or all parts of the DSC Services upon any breach of these Terms or the law; (e) monitor, edit, or disclose any Submission; (f) edit or delete any Submission posted on the DSC Services, regardless of whether such Submission violates these Terms.

2.3. Submission of Ideas

DSC policy is to not accept, review, or consider unsolicited ideas, original creative artwork, suggestions or other works (including, without limitation, ideas for new advertising campaigns, new promotions, new or improved products or technologies, product enhancements, processes, materials, marketing plans or new product names) (collectively, “Ideas”). Please do not submit any unsolicited Ideas in any form to DSC. The sole purpose of this policy is to avoid potential misunderstandings or disputes when any of DSC’s products, services or marketing strategies might seem similar to Ideas submitted to DSC.

Notwithstanding such policy, any Ideas that are offered or communicated to us through the DSC Services or otherwise shall be the property of DSC, and may be treated by DSC as non-confidential information. You agree that: (a) any Idea (including its complete contents) by you to DSC will automatically become the property of Dollar Shave Club, without any compensation to you; (b) DSC may use or redistribute any Ideas and its contents for any purpose and in any way, without any compensation to you; (c) DSC has no obligation to review any Idea; and (d) DSC has no obligation to keep any Idea confidential, and no confidential relationship may be established by or inferred from any such Idea to, or the consideration of your Ideas by, DSC.

2.4. Your Account

If you use the DSC Services, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password (whether authorized or not). DSC reserves the right to refuse service, terminate accounts, remove or edit content, and/or cancel orders in its sole discretion.

TERMS OF SALE

3.1. Sale of Products and Memberships

Dollar Shave Club sells shaving razors and other grooming supplies (the “Product(s)”) to end-user customers (“Members”), including customers who purchase a recurring membership plan to receive Products on a schedule they choose from the options DSC makes available (“Membership”). Products are only for Members’ own personal, non-commercial use. You may not purchase Products or Memberships for further distribution or resale or for any other commercial or business purpose. The Membership and all rights and privileges conferred are personal and non-transferable.

3.2. Placing an Order

To place an order for Product(s) and Membership, you will need to register for an account with us. You will need to provide some personal information on registeringplease see our Privacy Policy for information on how we use your information. Once you have registered with us, you will be able to order Products and Membership from us. You submit your order by clicking on the ‘Complete Order' button (please note that your Membership may be a recurring subscription as set out in these Terms). You should check your order and the information provided about your Membership carefully before you submit your order. Once you have submitted your order, we will send you an email to acknowledge and summarize your order. This does not mean that we have accepted your order.

We will contact you if your order is not accepted. This will usually be because (a) Products you have ordered are unavailable; (b) we cannot authorize your payment; (c) you are not allowed to buy Products or Membership from us or we are not allowed to sell Products or Membership to you; or (d) there has been a mistake in the pricing or description of the Products or the Membership you have ordered.

Our acceptance of your order will take place only when we have received payment from you and shipped your initial Products.

If any problems arise with your order, or with the shipping address or Payment Method (as defined below) associated with your Membership, and DSC is unable to resolve the problem, we may notify you via email using the email address associated with your Membership. It is important that you keep your information current with an accurate email address that you regularly check. If problems arise with your order that we cannot resolve, your order may be cancelled and we may not be able to deliver future Products until the problem has been resolved.

3.3. Product and Membership Pricing

Pricing for Products and Memberships (including any applicable shipping and handling fees) can be found on the DSC Services. The price that we will charge you for the Products and Memberships depends on the Membership you choose, including the numbers of Products you select for each box (each, a “Box”). The price that we will charge you for the Products and Membership will be the price as posted on the DSC Services on the date you first sign-up for a Membership and you are responsible for any shipping and handling costs and sales or similar taxes that may be imposed by applicable law ("Membership Fee").

We reserve the right to change prices for Products and Memberships at any time (with notice to you), and, unless otherwise required by applicable law, we do not provide price protection or refunds in the event of promotions or price decreases. If you do not wish to continue to receive the relevant Product(s) at the increased price, then you must permanently remove the Product(s) from your Box or cancel your Membership in accordance with Section 4.3 below. You must do this at least one working day before the first date we ship Products to you after the price change takes effect. Unless you permanently remove the relevant Product(s) or cancel your Membership, you will be charged the increased price for the Product(s) for all deliveries of the Product(s) after the date on which the price change takes effect.

Unless otherwise stated, all prices quoted are in Australian dollars and where applicable, inclusive of all GST (as that term is defined in A New Tax System (Goods and Services Tax) Act 1999 (Cth)).

3.4. Trials and Promotions

Your Membership may (at DSC’s option) start with a promotional trial period, allowing you to receive your first shipment at a reduced price or to otherwise receive trial Product(s) at a reduced price as compared with your Membership Fee (“Trial”). You may also choose to add additional Products to your Box on a one-time or recurring basis (“Add-On Products”). During the Trial period, your Payment Method (as defined below) will be charged for only the Trial price and shipping and taxes, if applicable and any Add-On Products selected. For combinations with other promotions and offers, restrictions may apply. DSC reserves the right, in its sole, reasonable discretion, to determine your Trial eligibility (for instance, to include only new customers or to limit promotional offers to one per household).

Thereafter, you will receive full-size Products shipped regularly based on the Membership and/or Products you choose at the time you signed up for the Trial (each a “Restock Box”). DSC will bill your credit card, debit card, or other DSC-accepted payment method (“Payment Method”) for the applicable Restock Box -- based on the Product and Membership type and frequency you selected, and any Add-On Products you select for each Box -- at the end of the Trial period, unless you cancel your Membership prior to the end of the Trial period in accordance with Section 4.3.

To view the specific details of your Membership, including frequency of shipments and next ship date, visit our website and click the ‘Your Account’ page. To view your next Box price, Box contents, and ship date, click on ‘Box’. We may authorize your Payment Method through various methods, including authorizing it for up to approximately one (1) month of service as soon as you register. In some instances, your available balance or credit limit may be reduced to reflect the authorization during your Trial period.

You will not receive a notice from us that your promotional (reduced Trial) pricing has ended or that your Membership Fee has begun. To avoid being charged after the expiration of your Trial, you must cancel your Membership prior to the end of the Trial period. After the Trial, we will continue to charge your Payment Method for your Membership (depending on your Membership selection) for your Membership Fee until you cancel your Membership. For additional information regarding cancelling your Membership, see Section 4.3 below.

Dollar Shave Club reserves the right, in its absolute discretion, to withdraw or modify any Product, Membership, Trial or other offer or promotion at any time without prior notice and with no liability, where it is lawful to do so. Any and all Products, Memberships, offers or promotions advertised on the DSC Services are void where prohibited, and are subject to the posting of any official rules to such offers or promotions.

3.5. Refunds

If you are dissatisfied with any of our Products for any reason, we will refund the amount paid for the Product(s) in your most recent delivery (if you received a discount, then the amount we will refund is the discounted price) if you provide notice to us as described below. Refund requests must be made directly to us at [email protected] within 30 days of the date of shipment by DSC. If we ask you to do so, you must return the Product(s) in accordance with the instructions which we give you. We are not liable for Products that you return to us that are damaged or lost in transit to Dollar Shave Club, so we advise you to return your Product(s) using a tracked delivery method. Promptly following Dollar Shave Club’s receipt of your request (typically within five (5) business days), or, if applicable, promptly following return of your Product(s), Dollar Shave Club will credit the amount paid for the returned Product(s) (less any shipping and handling costs/fees related to the original purchase, which are non-refundable) to the Payment Method you used to make the original purchase. Notwithstanding the foregoing, DSC does not control when a specific Payment Method company processes a chargeback transaction. You are responsible for contacting your Payment Method company if you have questions about the status of the chargeback.

We will not provide a refund for a request that is received by Dollar Shave Club more than 30 days after the date of original shipment. We also do not provide a refund for returned Products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.

Our goods come with guarantees that cannot be excluded under certain laws. The benefits and limitations set out above are in addition to all other rights and remedies that you have under applicable law and do not limit, exclude or restrict your rights which cannot be limited, excluded or restricted under applicable law, including the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth).

MEMBERSHIP TERMS AND CANCELLATION POLICY

4.1. Recurring Membership; Automatic Renewal

YOU ACKNOWLEDGE AND AGREE THAT EACH MEMBERSHIP AUTOMATICALLY RENEWS UNLESS YOU CANCEL IT OR WE SUSPEND OR TERMINATE IT IN ACCORDANCE WITH THESE TERMS

DSC will automatically renew your Membership and charge your Payment Method depending on the available Membership and/or Restock Box shipping frequency chosen by you, unless we or you cancel your Membership in accordance with these Terms.

Your Payment Method will be charged at least one full business day prior to your next Box shipping date. We will charge your Payment Method with the applicable recurring cost of your Restock Box, and any Add-On Products, excluding any Products you ‘snooze’ or remove in accordance with these Terms, plus any shipping and handling costs and sales or similar taxes that may be charged with your Membership. You authorize this renewal by agreeing to the automatic renewal of your Membership and these Terms during the Member sign-up process.

To avoid being charged, you must cancel your Membership in accordance with Section 4.3. We will continue to bill your Payment Method on a recurring basis (depending on the Membership and Box shipping frequency selected) until you cancel.

4.2. Pausing and Resuming Products; Discontinuing Products

Your ability to pause Products

DSC offers its members the ability to temporarily pause (or ‘snooze’) any one or more Products included in their Memberships (“Pause Period”)you can do this by logging into your account and visiting the ‘My DSC’ pages. During the Pause Period, Members will remain active Members, but they will not receive the Products which they have paused in their next delivery of a Restock Box. During the Pause Period, Members will continue to receive communications from DSC via email, and continue to receive (and be charged for) the delivery of any Restock Boxes (with the exception of the paused Product(s).

The amount we charge your Payment Method will be reduced, for your next Restock Box, to reflect the fact that we will not be delivering the paused Product(s). If you are entitled to a discount, based on the number of Product(s) in your Restock Box, under a DSC promotion, then that discount will be recalculated for your next delivery, based on the number of Products in your Restock Box, excluding the paused Product(s).

Requests to pause a Product must be received at least one full working day prior to your next shipping date to take effect for that delivery. Pause requests received by DSC through other channels (for example, by email to [email protected]) may take up to five (5) days to process. Otherwise, that request will take effect on the following delivery.

Following the delivery for which you paused a Product, the Pause Period will end and the Product(s) that you paused will be included in subsequent deliveries of your Restock Box (unless you pause it again or permanently remove it in accordance with these Terms). You may email any questions about the Pause Period to us at [email protected].

Our right to pause or discontinue Products

From time to time, we may pause a Product included in your Restock Boxfor example if there is no availability of that Product at the time of shipping. We may permanently discontinue Products included in your Membership from time to time. If this applies to you, then we will send you an email, using the email address we hold for you. Your Payment Method will not be charged for Products which are not included in your Restock Box, either because we have paused them or because they have been discontinued.

4.3. Membership Cancellation or Modifications

Cancellation by Us

We may cancel your Membership at any time if you do not make any payment to us when it is due and you still do not make payment within sixty (60) days of us reminding you that payment is due. We reserve the right to not ship any Products or Box to you unless your payment for those Products, or that Box, has cleared.

We may also cancel your Membership at any time if any of the following conditions are met: (a) if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Product(s), for example, your postal address; (b) if you do not, within a reasonable time, allow us to deliver the Product(s) to you; or (c) if we suspect that a purchase was fraudulently made or an account was fraudulently set up.

Cancellation or modification by You

You may cancel or modify your Membership at any time by logging on to your account page on the DSC website. To cancel or modify a Membership, please log in to your account and select the ‘Membership Options’ link at the bottom of the page, then follow instructions towards cancellation or modification. Cancellation or modification requests submitted in this manner must be received at least one full business day prior to your next shipping date to avoid being charged for that shipment. Cancellation or modification requests received after that shall take effect the following month. Cancellation or modification requests received by DSC through other channels may take up to five (5) business days to processyou may be charged for your next shipment if your cancellation request is not received in time for processing before your next shipping date. If you have any problems, please email us at [email protected].

If you cancel or modify your Membership, you will enjoy your Membership benefits until the end of the then-current Membership term for which you have paid. To the maximum extent permitted by applicable law, you will not be eligible for a prorated refund of any portion of the Membership Fees paid for any unused days of the then-current Membership term.

4.4. DSC Referral Program

For details about our Referral Program please read our Referral Terms. To the extent there is an inconsistency between these Terms and the Referral Terms, these Terms will prevail to the extent to of the inconsistency.

LIABILITY OF DSC AND ITS LICENSORS AND PARTNERS

To the full extent permissible pursuant to applicable law, the use of the DSC Services, including the Contents, is at your own risk. The Contents in the DSC Services could include technical inaccuracies or typographical errors. DSC may make changes and/or improvements at any time.

TO THE FULL EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, THE CONTENTS AND THE DSC SERVICES ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, DSC DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WHILST DSC TAKES REASONABLE COMMERCIAL EFFORTS TO PROVIDE THE DSC SERVICES TO YOU, DSC DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE CONTENTS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE DSC SERVICES OR THE SERVER THAT MAKES THE DSC SERVICES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. DSC DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF OR THE RESULT OF THE USE OF THE DSC SERVICES IN RELATION TO THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT DSC) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.

TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, DSC ASSUMES NO LIABILITY, WHETHER IN CONTRACT OR TORT, FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR DAMAGES FOR LOSS OF ANTICIPATED PROFITS OR REVENUE OR OTHER ECONOMIC LOSS IN CONNECTION WITH OR ARISING FROM ANY ACT OR OMISSION BY DSC, ITS AGENTS, AFFILIATES, JOINT VENTURE PARTNERS, INDEPENDENT CONTRACTORS, OR UNAFFILIATED THIRD PARTIES AS A RESULT OF ANY ACT OR OMISSION IN FULFILLMENT OF OR IN BREACH OF THESE TERMS OR THE PRIVACY POLICY.

NOTHING IN THESE TERMS EXCLUDES, RESTRICTS OR MODIFIES ANY GUARANTEE, CONDITION, REPRESENTATION, WARRANTY OR TERM WHICH CANNOT LAWFULLY BE EXCLUDED, RESTRICTED OR MODIFIED. IF ANY GUARANTEE, CONDITION, REPRESENTATION, WARRANTY OR TERM IS IMPLIED OR IMPOSED BY ANY APPLICABLE LAW AND CANNOT BE EXCLUDED (A "NON-EXCLUDABLE PROVISION"), AND WE ARE ABLE TO LIMIT YOUR REMEDY FOR A BREACH OF THE NON-EXCLUDABLE PROVISION, THEN OUR LIABILITY FOR BREACH OF THE NON-EXCLUDABLE PROVISION IS LIMITED EXCLUSIVELY (SO FAR AS APPLICABLE LAWS DO NOT PROHIBIT) TO, AT OUR OPTION, (A) IN THE CASE OF SERVICES, THE SUPPLYING OF THE DSC SERVICES AGAIN, OR THE PAYMENT OF THE COST OF HAVING THE DSC SERVICES SUPPLIED AGAIN AND (B) IN THE CASE OF GOODS, THE REPLACEMENT OF THE GOODS OR THE SUPPLY OF EQUIVALENT GOODS, THE REPAIR OF THE GOODS, THE PAYMENT OF THE COST OF REPLACING THE GOODS OR ACQUIRING EQUIVALENT GOODS, OR THE PAYMENT OF THE COST OF HAVING THE GOODS REPAIRED.

CONTACT WITH THIRD PARTIES AND THIRD-PARTY WEBSITES

The DSC Services may contain hyperlinks to other websites and webpages (“Third-Party Pages”), as well as to text, graphics, videos, images, music, sounds, and information belonging to or originating from other third-parties (collectively, “Third-Party Applications”). DSC does not investigate, monitor, or review any Third-Party Pages and/or Third-Party Applications to ensure their accuracy, completeness, or appropriateness. DSC is not responsible for the Third-Party Pages and/or any Third-Party Applications accessed through the DSC Services. You agree that DSC shall have no liability with respect to any loss or damage of any kind incurred as a result of any dealings between you and any Third-Party Pages and/or any Third-Party Applications, or as a result of the presence of such Third-Party Pages and/or Third-Party Applications on the DSC Services.

The inclusion of any hyperlinks to any Third-Party Pages and/or Third-Party Applications on the DSC Services does not indicate DSC’s approval or endorsement thereof. These links are provided solely as a convenience or benefit to users. Your interactions with a third party on the DSC Services, or based on such third-party’s participation or presence on the DSC Services, are solely between you and the third party. DSC makes no representations or warranties with respect to the content, ownership, or legality of any such linked Third-Party Pages and/or Third-Party Applications. If you choose to leave the DSC Services to access any Third-Party Pages or Third-Party Applications, you do so at your own risk.

INDEMNITY

You agree to defend, indemnify, and hold DSC, its affiliates, licensors, suppliers, and third-party service providers, and each of their respective directors, officers, employees, contractors, agents, successors, and assigns (collectively, the "Dollar Shave Club Parties") harmless from and against any claims, actions, demands, liabilities, and settlements including, without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your use of the DSC Services and/or Contents, or your violation of these Terms. DSC reserves the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by the user, in which event the user will cooperate in asserting any available defences.

MODIFICATION OR SUSPENSION OF THE DSC SERVICES

You agree that DSC may, in its sole discretion and at any time, modify, discontinue, or suspend its operation of the DSC Services, any part thereof (including any Contents), temporarily or permanently, without notice or liability to you. If you are an Australian or New Zealand user and we reasonably consider that an amendment to these Terms will have a material detrimental effect on your rights and obligations, where reasonably practicable, we will give you prior notice before such amendment becomes effective.

GENERAL

To the fullest extent permissible by applicable law, DSC makes no claims that the Contents are appropriate or may be downloaded outside of Australia or New Zealand. Access to the Contents may not be legal by certain persons or in certain countries. If you access the DSC Services from outside Australia or New Zealand, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. The following provisions survive the expiration or termination of these Terms for any reason whatsoever: Liability of DSC and its Licensors and Partners, Use Restrictions, User Submissions, Submission of Ideas, Indemnity, Choice of Law, Arbitration and Class Action Waiver, and Complete Agreement.

CHOICE OF LAW

These Terms are governed in accordance with the laws of the state of California, United States of America, without regard to its conflict of law provisions. If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

MANDATORY AGREEMENT TO ARBITRATE ON AN INDIVIDUAL BASIS; CLASS ACTION WAIVER

Please read this Section 11 (“Arbitration Agreement”) carefully. It is part of your contract with Dollar Shave Club and affects your rights. It contains procedures for MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.

Most customer concerns can be resolved quickly and to a customer’s satisfaction by writing to our customer service department at [email protected] or Dollar Shave Club, Attn: Customer Service, 111 Flinders Street, Surry Hills, NSW 2010. In the unlikely event that our customer service department is unable to resolve a complaint you may have to your satisfaction, the terms of this Section 11 govern dispute resolution between us.

Applicable to the United States: Any and all controversies, disputes, demands, counts, claims, or causes of action (including the interpretation and scope of this clause, and the arbitrability of the controversy, dispute, demand, counts, claim, or cause of action) between you and DSC or DSC’s employees, agents, successors, or assigns, shall exclusively be settled through binding and confidential arbitration, except that you or DSC may take claims to small claims court if the dispute qualifies for hearing by such a court. In addition, each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

There is no judge or jury in arbitration and arbitration procedures are simpler and more limited than rules applicable in court. YOU ACKNOWLEDGE AND AGREE THAT, APART FROM THE NARROW EXCEPTIONS ABOVE, YOU AND THE COMPANY ARE EACH WAIVING YOUR RIGHTS TO SUE IN COURT, INCLUDING RIGHTS TO RECEIVE A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY-GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING.

Arbitration shall be subject to the U.S. Federal Arbitration Act and federal arbitration law, and shall be conducted by Judicial Arbitration Mediation Services, Inc. (“JAMS”) pursuant to the JAMS Streamlined Arbitration Rules & Procedures effective July 1, 2014 (the “JAMS Rules”) and as modified by this agreement to arbitrate. The JAMS Rules, including instructions for bringing arbitration, are available on its website at http://www.jamsadr.com/rules-streamlined-arbitration. The Minimum Standards are available at http://www.jamsadr.com/consumer-arbitration/.

You and DSC must abide by these rules: (a) the arbitration shall be conducted on an individual basis and not in a class, consolidated or representative action and the arbitrator shall not award class-wide relief; (b) DSC will pay its arbitration costs as required by JAMS rules, and in the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to costs of litigation, DSC will pay as much of your arbitration filing and hearing fees as the arbitrator deems is necessary to prevent the arbitration from being cost-prohibitive as compared to the cost of litigation; (c) the arbitrator may award any individual relief or individual remedies that are permitted by applicable law; and (d) each side pays his, her or its own attorneys' fees and costs unless the claim(s) at issue permit the prevailing party to be paid its fees and litigation costs, and in such instance, the fees and costs awarded shall be determined by the applicable law.

With the exception of subpart (a) in the paragraph above, if any part of this arbitration provision is deemed invalid, unenforceable or illegal, then the balance of this arbitration provision shall remain in effect and be construed in accordance with its terms as if the invalid, unenforceable, or illegal provision were not contained. If, however, subpart (a) in the paragraph above is found invalid, unenforceable or illegal, then the entirety of this arbitration provision shall be null and void. If for any reason a claim proceeds in court rather than in arbitration, the dispute shall be exclusively brought in state or U.S. federal court in California.

Applicable to Australia: After any dispute arises, the parties involved in the dispute may agree to resolve the dispute using arbitration. If the parties elect to use arbitration, disputes shall be referred to the Australian Centre for International Commercial Arbitration and be arbitrated in Australia (using appropriate telephonic communications).

NOTICE AND TAKE DOWN PROCEDURES OR CLAIMS OF COPYRIGHT INFORMATION

If you believe any Submission accessible on or from the DSC Services infringes your copyright, you should notify DSC of your infringement claim in accordance with the procedures below:

Identification of the copyrighted work that you believe to be infringed. Please describe the work, and where possible include a copy or the location (e.g., URL) of an authorized version of the work;

Identification of the Submission that you believe to be infringing and its location. Please describe the Submission, and provide us with its URL or any other pertinent information that will allow us to locate the Submission;

Your name, address, telephone number, and (if available) email address;

A statement that you have a good faith belief that the complained of use of the work is not authorized by the copyright owner, its agent, or the law;

A statement that the information you have supplied is accurate, and indicating that “under penalty of perjury,” you are the copyright owner or authorized representative; and

A signature or the electronic equivalent from the copyright holder or authorized representative.

We will process each notice of alleged infringement that Dollar Shave Club receives and take appropriate action in accordance with applicable intellectual property laws. A notification of claimed copyright infringement should be emailed to Dollar Shave Club’s copyright agent at [email protected] (subject line: “DMCA Takedown Request”). You may also contact us by mail or facsimile at:

Attention: Copyright Agent

Dollar Shave Club, Inc.

13335 Maxella Avenue

Marina del Rey, CA 90292

Facsimile: (310) 822-6342

In an effort to protect the rights of copyright owners, DSC maintains a policy for the termination, in appropriate circumstances, of users of the DSC Services who are repeat infringers.

QUESTIONS, COMPLAINTS, CLAIMS

If you have any questions, complaints or claims with respect to the DSC Services, please contact us at:

Attn: Member Services

Address: 111 Flinders St, Surry Hills, NSW 2010

E-Mail: [email protected]

We will do our best to address your concerns. If you feel that your concerns have been addressed incompletely, we invite you to let us know for further investigation.

SEVERABILITY

If any of these Terms shall be deemed invalid, void, or for any reason unenforceable, those terms shall be deemed severable and shall not affect the validity and enforceability of any remaining terms. Failure of DSC to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision in that or any other instance.

COMPLETE AGREEMENT

Except as expressly provided in a particular notice or disclaimer posted by or on behalf of DSC on the DSC Services, these Terms of Service, including the Privacy Policy, constitute the entire agreement between you and DSC with respect to the use of the DSC Services and Contents.

Your box should arrive between 3-6 business days once your order is processed. Delivery times to New Zealand may take longer - up to 10 business days for arrival.

You can contact us here.

Make sure you are logged in to your account.

Go to your Membership Settings

Choose Cancel Membership

Select a reason for stopping

Don’t Go!

Please let us know if you are experiencing issues, and we'll do our best to help you out.

Don’t see the Membership Settings link? Make sure you’re logged in with the email you used to sign up and have the appropriate country flag in the top right-hand corner!

You can order as many handles as you need from your Blades page. It never hurts to have a backup or one for the road.

Need it sooner than your next box? Select “Add”, then “Ship It Now”.

Log in to your DSC account.

Click the Boxicon in the upper right-hand corner of the page.

Click History.

We’d hate to see you leave the Club but you can cancel your Membership at any time for any reason. If you run into any trouble, our Club Pros will be happy to honour your request right away.

New Dollar Shave Club Memberships are processed immediately upon sign up, and your first shipment will leave our warehouse shortly after. Shipments usually arrive within 3-6 business days once mailed, and you’ll receive a shipping confirmation email shortlyafter your orders ships. Delivery to our New Zealand members can take up to 10 business days.

Deliveries within Australia should arrive within 3-6 business days and up to 10 business days within New Zealand. If it has been longer than that, contact us and we'll help you out.

You can update your payment information on your Account page.

You can update your shipping information from your Account page.

If your order shipped to an old address, contact us and we’ll help you out.

Lillehammer, Norway.

No problem! You can change the ship date for your next Restock Box.

No worries! Just click "Forgot Password?" on the login page and we'll send a password reset linkto the email address on your account.

Being prompted to enter your old password? Make sure you’re completely logged out by clicking the "Menu” tab on our homepage and selecting “Logout”.Then, try requesting the password link.

Still having trouble? Contact Us.

You can use your email address and password to log in and come back to the Club anytime! Once you're in, head to your Account Page and click "Restart" for easy reactivation.

If you forgot your email address or password, you can request to reset it from the Login page.

To remove products from your box:

Log in to your DSC account.

Select the "Box" icon at the top of the page.

Choose the box you want to remove something from.

Select "Qty" next to the product you want removed.

Select "Remove".

Depending on the Starter Set(s) you choose, your box will contain a razor handle, blades, and trial size grooming products. Your first Restock Box will contain blades and full-size versions of the grooming products you got in your Starter Set.

Your Membership Settings will appear towards the bottom of your Account pageas soon as your first order ships. This link allows you to update your restock frequency, change your ship date, or cancel your Membership. If you need to cancel before your first order ships, please contact us.

Don’t see the Membership Settings link? Make sure you’re logged in with the email you used to sign upand you have the appropriate country flag in the top right-hand corner!

Your Restock Box ships for free if it contains blades only. A $6 shipping fee will apply to Restock Boxes and Ship Now orders that include other grooming products such as Shave Butter until you reach our free shipping threshold of $25.

Everyone's shaving needs are different. We believe in a Fresh Blade Shave, so we recommend changing your blade weekly. By the time you're on your last blade, your next set should be on its way to you.

Last Updated 27/8/2017

This Privacy Policy applies to information collected by Dollar Shave Club Australia Pty. Ltd. (Dollar Shave Club Australia Pty. Ltd. and its corporate parent, Dollar Shave Club Inc., may be referred to collectively as “DSC”, “Dollar Shave Club”, “we”, “our”, or “us”) in connection with the products and services that DSC offers. This includes information collected online through our websites, branded pages on third party platforms (i.e, social networking services), mobile applications, and through our direct marketing campaigns or other online communications, as well as offline through our Member Services Team, events, and mobile messaging services (collectively, “DSC Services”).

This Privacy Policy explains what information may be collected through the DSC Services, how such information may be used and/or shared with others, how we safeguard it and how you may access and control its use in connection with our marketing communications and business activities. By using the DSC Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not, please do not use the DSC Services.

This Privacy Policy is hereby incorporated into and forms part of the terms and conditions of use of the DSC Services.

QUICK GUIDE TO CONTENTS

INFORMATION COLLECTION

HOW WE USE THE INFORMATION COLLECTED

SHARING OF INFORMATION

YOUR CHOICES AND OPT-OUT

CHILDREN'S PRIVACY

SECURITY OF YOUR INFORMATION

OTHER SITES

CONSENT TO PROCESSING & INTERNATIONAL TRANSFERS

CHANGES & OTHER DSC PRIVACY POLICIES

CONTACT US

1. INFORMATION COLLECTION

There are several ways we may obtain information about you:

Information You Provide To Us

When you use the DSC Services, we may ask you to provide certain personal information to obtain our products or use our services. For example, we may ask for information when you register to create an account, update your information, sign up for a membership or subscription, use certain features, access, upload or download content, purchase products or services, enter into sweepstakes or other promotions, register or participate in a competition, fill out a survey, request customer support, or otherwise communicate with us.

We (or our service providers or business partners) may collect information that relates to you, including personal information, such as your name, e-mail address, telephone number, phone number, mailing address, date of birth, gender, and demographic information.

Information You Provide When You Participate in an Online Survey or Other Research. We may also collect information you provide us in connection with participating in an online survey or as a research panel participant. This may include, but may not be limited to, information about your shopping habits, lifestyle preferences, interests and hobbies, health, physical or behavioral characteristics, or other demographic information, as well as photos, videos, and other user-generated content.

Information You Provide When You Make a Purchase. If you make a purchase from us, you will be required to provide a credit/debit card number and related financial information (such as CVV, expiration date, billing address, and phone number), or other payment information (such as via PayPal or Apple Pay), depending on the form of payment you choose.

Information You Provide about a Third Party. You may decide to provide us with another person's information (such as name, email, address, or phone number) so that we may recommend or send products or services to such person, or so that we may facilitate your communication with other people. Local law may require you to seek the consent of your contacts to provide their personal information to DSC (or in connection with using the DSC Services), which may in turn use that information in accordance with the terms of this Privacy Policy. Where required by law, we will obtain the required consent from the person whose information you provided to us.

[Information You Provide Through Social Media. You may also be given the option to link to your Facebook or other social media accounts through the DSC Services. When you do, we may automatically receive certain information from you based upon your privacy settings on those sites. This may include, but may not be limited to, name, user name, demographic information, updated address or contact information, location, interests, and publicly-observed data, such as from social media and online activity.

Information Collected Automatically

Whenever you visit or interact with the DSC Services, DSC, as well as any third-party advertisers and/or service providers, may use a variety of technologies that automatically or passively collect information about your online activity. This information may be collected in the following ways:

Usage Information: We may use cookies, web beacons, pixel tags, mobile analytics software, log files, or other technologies to collect certain information about your online activity, and interactions with our emails, online and mobile advertisements, and to allow us to keep track of analytics and certain statistical information which enables DSC to improve the DSC Services and provide you with more relevant content and advertising offered by DSC, or through or linked from the DSC Services.

For example, we may automatically or passively collect certain information from you, including your browser type, mobile device manufacturer, mobile carrier, phone number, operating system, activations, content, products or services you purchase or access, the page served and the preceding page views or websites visited, any mobile device activity and configurations, and email client. We may also automatically collect information about your use of the DSC Services, including the date and time you visit the DSC Services, use or click through to any of the DSC Services, the areas or pages of the DSC Services that you visit, the amount of time you spend viewing or using the DSC Services, the number of times you return to the DSC Services, other click-stream or site usage data, emails that you open, forward or click-through to our DSC Services, and other sites that you may visit.

Device Information. We may automatically collect your IP address or other unique identifier (“Device Identifier”) for the computer, mobile device, tablet or other device (collectively, “Device”) you use to access the DSC Services, including the hardware model and mobile network information. We may use a Device Identifier to, among other things, provide the DSC Services, help diagnose problems with our servers, analyze trends, track users’ web page, email and mobile application movements/activities, help identify or gather broad demographic information for aggregate use, and retarget online and mobile advertisements to you across computers or devices you may use.

Geolocation Information: We may collect information about the location of your Device when you access or use the DSC Services. In addition, if you choose to turn on your Bluetooth, Wi-Fi or other geolocation functionality when you use our mobile applications, we may collect and use your geolocation information.

Third Party Service Providers. We may use third party service providers to support the DSC Services. Some of these service providers may use technology such as cookies, web beacons, pixel tags, log files, or other technologies to receive, collect, and store information on our behalf.

Third Party Analytic Technologies. We may use third parties’ analytics and tracking tools, such as Google Analytics, Adobe Marketing Cloud, Facebook Custom Audience and others, to help us track, segment and analyze usage of the DSC Services, and to help us or those third parties serve more targeted advertising to you on the DSC Services and across the Internet. These tools may use technology such as cookies, web beacons, pixel tags, log files, Flash cookies, or other technologies to collect and store information. They may also combine information they collect from your interaction with the DSC Services with information they collect from other sources. We do not have access to, or control over, these third parties’ use of cookies or other tracking technologies.

To learn more about your advertising choices relating to the collection and use of your information, please see the Your Choices section below.

Information Received from Other Third Parties

We may obtain information about you from other trusted third party sources to update or supplement the information that you provide or that we collect automatically. This includes, for example, information from public databases or data aggregators that may include your demographic information, media consumption, previous purchases, shopping habits, loyalty program information or lifestyle preferences. We may also receive information about you from our partners and service providers, (including, for example, business partners, analytics vendors, advertising networks and search information providers).

We may use this information to help us maintain the accuracy of the information we collect, personalize your experience with the DSC Services, target our communications so that we can inform you of products and services or other offers that may be of interest to you, to measure ad quality and responses, and and for internal business analysis or other business purposes.

Combination of Information

We may combine the information we receive from you and about you, including information you provide to us and information we automatically collect through the DSC Services, as well as information collected across other computers or devices that you may use, from other online or offline sources, and from third party sources. This combined information may be used in any manner detailed in this Privacy Policy.

If you do not provide us with your personal information we may not be able to provide you with DSC Services, communicate with you or respond to your enquiries.

2. HOW WE USE THE INFORMATION COLLECTED

We may use the information about you for a variety of business purposes, including for example:

For Customer Service and Transactional Purposes, such as to:

respond to your questions or requests and provide customer service;

manage your account and registration;

troubleshoot issues, bugs or defects related to your account or activities;

provide you with access to certain features of the DSC Services;

validate, confirm, verify, deliver, and track your order (including to arrange for shipping, handle returns and refunds, and contact you about your orders, including by telephone), and send you related information, coupons, products or samples;

verify your identity or communicate with you about your activities with respect to the DSC Services;

to use and disclose your credit, debit or payment card or other financial information only to process payments and prevent fraud;

contact you with regard to your use of the DSC Services and, in our discretion, changes to any Dollar Shave Club policy;

develop new products or services and to enhance current products and services;

protect the security or integrity of the DSC Services and our business, such as by protecting against and preventing fraud, unauthorized transactions, claims and other liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users; and

for other purposes as disclosed at the time you provide your personal information or otherwise with your consent.

For Advertising Customization and Analytics Purposes, such as to:

perform market research, understand the effectiveness of our competition or promotions and DSC Services analytics and operations;

personalize and improve the DSC Services and our products, services, offers and advertising made available on or outside the DSC Services (including on other sites/ applications that you visit). For example, we may provide personalized or localized content, recommendations, features, and provide content or features that match your interests and preferences;

provide you with customized content, advertisements, offers and promotions offered by DSC or on behalf of our partners and affiliates, and provide news and other information we think will be of interest to you on the DSC Services, in emails and across third-party websites;

link or combine with information we receive from others to help understand your needs, use for interest-based or targeted advertising or re-targeting on your computers or other devices, and to provide you with better service; and

communicate with you, either directly or through one of our partners (e.g., through Facebook Custom Audience, Google Customer Match, Twitter Match, etc.) for DSC marketing and promotional purposes via emails, notifications, or other messages, consistent with any permissions you may have communicated to us.

3. SHARING OF INFORMATION

The information collected or generated through your use of the DSC Services may be shared by you or by us as described below.

Sharing of Information by You

The DSC Services offer many ways to find, enjoy, and share content.

Your activity in connection with the DSC Services, such as filling out surveys, reviewing and rating products, inquiring about or purchasing products, participation in online communities, “liking” or “sharing” DSC content to your social media accounts or pages or otherwise interacting with the DSC Services, may be visible to other users of the DSC Services and in some cases, publicly available.

Sharing of Information by Us

We may share the information collected from or about you in the following ways:

With Our Affiliates. We may share your information with our subsidiaries and affiliated companies for internal reasons, primarily for business and operational purposes.

Third Party Service Providers. We may share your information with third party service providers that provide business, professional or technical support functions on our behalf. This includes, but may not be limited to, service providers that host or operate the DSC Services; payment processors; analyze data; provide customer service; postal or delivery services, and sponsors or other third parties that participate in or administer any promotions.

Other Third Parties. Your information may also be shared with our sponsors, partners, advertisers, advertising networks, advertising servers, and analytics companies or other third parties in connection with marketing, promotional, and other offers, as well as product information. Your information may also be shared with third parties we identify at the time you provide your personal information or otherwise with your consent.

Sweepstakes, Contests, and Promotions. If you choose to enter into one of our sweepstakes, contests, or other promotions (a “Promotion”) we may disclose your information to third parties or the public in connection with the administration of such Promotion, as required by law, as otherwise permitted by the Promotion’s official rules, or otherwise in accordance with the terms of this Privacy Policy.

Business Transfers. In the event that another entity acquires us or all or substantially all of our assets, or assets related to the DSC Services, your information may be disclosed to such entity as part of the due diligence process and will be transferred to such entity as one of the transferred assets. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties. Finally, information described in this paragraph may also be disclosed for due diligence purposes in connection with any proposed transaction of the sorts described in this paragraph.

Legal Disclosures; Safety. DSC may transfer and disclose your information to third parties to comply with a legal obligation; when we believe in good faith that the law requires it; at the request of governmental authorities conducting an investigation; to verify or enforce our Terms of Use or other applicable policies; to detect and protect against fraud, or any technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, users of the DSC Services, DSC, or the public.

Aggregate or Anonymous Non-Personal Information. We may also share aggregate or anonymous non-personal information with third parties for their marketing or analytics uses.

4. YOUR CHOICES AND OPT-OUT

Cookies, Tracking Options and Do Not Track Disclosures:

Certain parts of the DSC Services require cookies. You are free to set your browser or operating system settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features through the DSC Services or take full advantage of all of our offerings. Please refer to your Web browser’s or operating system’s website or “Help” section for more information on how to delete and/or disable your browser or operating system from receiving cookies or controlling your tracking preferences. On your mobile device, you may also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising.

Our system may not respond to Do Not Track requests or headers from some or all browsers. We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use.

We, or other parties we do business with, may place or recognize unique cookies or other technologies on your browser when you visit the DSC Services to collect information about your use of the DSC Services and your other online activities over time and across different websites and apps, and may use that information to serve interest-based advertisements to you as you browse the Internet. To learn more about such interest-based advertising, and to opt-out of such collection and use for online behavioral advertising by the Digital Advertising Alliance (DAA) participating companies in the United States, please visit: http://www.aboutads.info/choices/ ; DAA AppChoices http://www.aboutads.info/appchoices/. To opt-out from the use of information about your online activities for online behavioral advertising by NAI member companies, visit: http://www.networkadvertising.org/choices/. Please note that even if you opt-out, you may still receive advertisements from DSC that are not customized based on your Usage Information.

To learn how to manage privacy and storage settings for Flash cookies, please visit https://www.adobe.com/support/documentation/en/flashplayer/help/settings_manager.html.

Access and Updates to Your Information:

If you wish to verify, correct, or update any of your personal information, you may visit your Account Page (https://au.dollarshaveclub.com/your-account) or contact us at the address or e-mail in the “Contact Us” section below.

Unsubscribing from Communications by Us:

We provide our customers with the opportunity to update their information or opt-out of having their information used for purposes not directly related to placement, processing, fulfillment, or delivery of a product order or servicing of your product. To opt-out of marketing communications, you may:

Send us an e-mail at [email protected],

Contact us by mail at Dollar Shave Club, Suite 107, 111 Flinders St, Surry Hills, NSW 2010, or

Unsubscribe from our marketing email communications at any time by unsubscribing or following the instructions contained within the email.

5. CHILDREN’S PRIVACY

Protecting children’s privacy is important to us. We do not direct the DSC Services to, nor do we knowingly collect any personal information from, children under the age of thirteen. If DSC learns that a child under the age of thirteen has provided personally identifiable information through the DSC Services, we will use reasonable efforts to remove such information from our files.

6. SECURITY OF YOUR INFORMATION.

We store most information about you in computer systems and databases operated by either us or our external service providers. Some information about you may be recorded in paper files that we store securely. We use certain reasonable industry-standard security measures to help protect your personal information, which we hold from misuse, interference or loss, and from unauthorized access, modification or disclosure. However, no electronic data transmission or storage of information can be guaranteed to be 100\% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us. You use the DSC Services and provide us with your information at your own risk. If we share information with a third party, as detailed in this privacy policy, we shall use all reasonable efforts to ensure that they keep the information secure and only use the information consistent with the terms of this Privacy Policy. We will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under applicable law.

7. OTHER SITES

The DSC Services may contain links to other sites that we do not own or operate. This includes links from service providers, fulfillment companies, advertisers, sponsors, or other business partners that may use our logo(s) as part of a co-branding agreement. We are not responsible for these sites or their content, products, services or privacy policies or practices. These other web sites may send their own cookies to your Device, they may independently collect data or solicit personal information and may or may not have their own published privacy policies. You should also independently assess the authenticity of any site which appears or claims that it is one of the DSC Services (including those linked to through an email or social networking page).

8. CONSENT TO PROCESSING & INTERNATIONAL TRANSFERS.

DSC is a global business and it, or its service providers, may process, transfer and store information about our users on servers located in a number of countries, including the United States. As a result, your personal information may be subject to data protection and other laws that may differ from your country of residence. Your personal information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial process in the countries in which we operate. By using the DSC Services, or by providing us with any information, you consent to the collection, processing, maintenance and transfer of such information in and to the United States and other applicable territories in which the privacy laws may not be as comprehensive as, or equivalent to, those in the country where you reside and/or are a citizen.

9. CHANGES & OTHER DSC PRIVACY POLICIES

Any changes we may make to our Privacy Policy will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy. If you do not agree or consent to these updates or changes, do not continue to use the DSC Services. If we make a material change to this Privacy Policy, we will provide appropriate notice to you.

In addition to this Privacy Policy, there may be specific campaigns or promotions which will be governed by additional privacy terms or policies. We encourage you to read these additional terms or policies before participating in any such campaigns or promotions as you will be required to comply with them if you participate. Any additional privacy terms or policies will be made prominently available to you.

10. CONTACT US / COMPLAINTS

If you have any questions or concerns regarding this Privacy Policy or if you have a complaint about the way in which we have handled any privacy issue, please contact us at:

Attn: Member Services/Privacy Officer

Address: Suite 107, 111 FlindersSt, Surry Hills, NSW 2010

Re: DOLLAR SHAVE CLUB PRIVACY POLICY

E-Mail: [email protected]

Alternatively, please go to au.dollarshaveclub.com, and click on the Contact Us link.

We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.

You can purchase extra packs of blades anytime from your Blade page.

*Active razor subscription is required to purchase blades or handles.

You can adjust your shipping frequency or remove blades from your Restock Box anytime from your Account page.

Yup! You can adjust your shipping frequency or change your ship date anytime from your Account page after signing up for the Club.

Our blades are uniquely manufactured and only fit our handles. That said, our 4X and Executive handles are compatible with each other's blades.

Need help purchasing a handle? Contact a Club Pro.

Australia

Razor only orders do not have tracking.

For all other orders, Contact Us for your tracking link.

New Zealand

No tracking at this time.

LAST UPDATED 27-8-2017

If you joined the Club after the 14th of August 2019 click here.

These Terms of Service (“Agreement”) are a legal agreement between you and Dollar Shave Club Australia Pty. Ltd. (Dollar Shave Club Australia Pty. Ltd. and its corporate parent, Dollar Shave Club Inc., may be referred to collectively as “DSC”, “Dollar Shave Club”, “we”, “our”, or “us”).

This Agreement governs your use of the Dollar Shave Club websites, branded pages on third party platforms (i.e., social networking services), mobile applications, and through our direct marketing campaigns or other online communications, as well as offline through our Member Services Team, events, physical retail locations, mobile messaging services and Referral Program (collectively, “DSC Services”), and your purchase of the memberships and products sold through the DSC Services. By using the DSC Services, you agree, without limitation or qualification, to be bound by these Terms, the DSC Privacy Policy and the Referral Terms. If you do not agree, please do not use the DSC Services.

DSC may revise these Terms at any time. Your continued usage of the DSC Services will mean you accept those changes, and you agree to comply with all applicable laws and regulations. The materials provided on the DSC Services are protected by law, including, but not limited to, United States copyright laws and international treaties.

The terms “you", “your", “user", and “users", as used herein, refer to all individuals and/or entities accessing the DSC Services for any reason.

PLEASE NOTE: THESE TERMS CONTAIN AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER, WHICH AFFECT HOW DISPUTES WITH DSC ARE RESOLVED. BY ACCEPTING THESE TERMS, YOU AGREE TO BE BOUND BY THE ARBITRATION PROVISION (SECTION 11). PLEASE READ IT CAREFULLY.

1. ELIGIBILITY

You must be 18 years of age or older to visit or use the DSC Services in any manner. By visiting the DSC Services or accepting the Terms, you represent and warrant to DSC that you are 18 years of age or older, and that you have the right, authority, and capacity to agree to and abide by these Terms. You also represent and warrant to DSC that you will use the DSC Services in a manner consistent with any and all applicable laws and regulations.

2. USE OF THE DSC SERVICES

2.1. Use Restrictions

The content on the DSC Services, such as information, text, images, graphics, interfaces, photographs, illustrations, audio and video clips, trademarks, trade names, service marks, logos, information obtained from DSC’s licensors, and any other materials displayed through the DSC Services (collectively, the “Contents”) is protected by copyright under both United States and foreign laws. Title to the Contents remains with DSC. Any use of the Contents not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws. Except as stated herein, none of the Contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without the prior written permission of DSC or its licensors.

DSC authorizes you to view and download and print a single copy of the Contents solely for your own lawful, personal, non-commercial use if you include the following copyright notice: “Copyright 2017, Dollar Shave Club, Inc. All rights reserved” and retain other copyright and proprietary rights notices which were contained in the Contents. Any special rules for the use of other items provided on the DSC Services may be included elsewhere within the DSC Services and are incorporated into these Terms by reference. The use of the Contents on any other site or in a networked computer environment for any purpose is prohibited. All rights not expressly granted herein are reserved to DSC and its licensors. If you violate any of these Terms, your permission to use the Contents automatically terminates and you must immediately destroy any copies you have made of any portion of the Contents.

So long as you are in compliance with these Terms, DSC grants a non-exclusive limited, non-transferable license to use the DSC Services. You may not distribute or make the DSC Services available over a network where it could be used by multiple devices at the same time. You may not rent, lease, lend, sell, redistribute or sublicense the DSC Services. You may not copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the DSC Services, any updates, or any part thereof. Any attempt to do so is a violation of these Terms. If you breach this restriction, you may be subject to prosecution and damages. These Terms will govern any upgrades provided by DSC that replace and/or supplement the original DSC Services, unless such upgrade is accompanied by separate or updated Terms of Service. If you violate any of these Terms, your permission to use the Contents automatically terminates and you must immediately destroy any copies you have made of any portion of the Contents.

You may not, without DSC’s written permission, “mirror” any Contents contained in the DSC Services or any other server. You hereby represent and warrant that you will not, and will not induce any third party to use the DSC Services in any way that: (a) harasses, abuses, stalks, threatens, defames any person, or otherwise infringes or violates the rights of any person (including but not limited to rights of publicity or other proprietary rights); (b) is unlawful, fraudulent, or deceptive; (c) uses technology or other means to access unauthorized content or non-public spaces; (d) uses any “deep-link”, “page-scrape”, “robot”, “spider”, or other automatic device, program, algorithm or methodology, or any comparable manual process, to access, acquire, copy, or monitor any portion of the DSC Services or Content; (e) attempts to introduce viruses or any other harmful computer code, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (f) attempt to disable or circumvent any security mechanisms used by the DSC Services or Content or otherwise attempt to gain unauthorized access to any portion of the DSC Services or Content or any other systems or networks connected to the Site, or to any server of Dollar Shave Club or its third party service providers, by hacking, password “mining”, or any other illegal means; (g) attempts to gain unauthorized access to DSC’ user accounts; (h) encourages conduct that would constitute a criminal offense, or that gives rise to civil liability; (i) use the DSC Services or Content for, or in connection with, any illegal purpose, to solicit, facilitate, encourage, condone, or induce any illegal activity, or as otherwise prohibited by this Agreement or applicable laws, rules or regulation; (j) is unlawful or violates these Terms in any manner; or (k) fails to comply with applicable third-party terms and conditions or other third-party policies.

DSC reserves the right, in its sole discretion, to refuse, discontinue, block and/or terminate your use of, and access to, the DSC Services, or any portion thereof, at any time, for any reason or for no reason at all, without prior notice or any notice.

2.2. User Submissions

The personal information you submit to DSC is governed by the DSC Privacy Policy. To the extent there is an inconsistency between the Terms and the Privacy Policy, the Privacy Policy shall govern.

Except as provided under Submission of Ideas (Section 2.3 below), DSC does not claim ownership of any information or material a user provides to DSC or posts, uploads, input, submits, or transmits to the DSC Services (“Submission”). You agree that you will not make any Submission that is, in whole or in part, libelous; scandalous; inflammatory; discriminatory; defamatory; false; threatening; vulgar; obscene; pornographic; profane; abusive; harassing; invasive of another’s privacy; hateful or bashing; aimed at gender, race, color, sexual orientation, national origin, religious views, or disability; in violation of local, state, national, or international law; or that infringes on, or violates, any right of any party. Additionally, you agree that you will not: (a) make any Submission that is an advertisement or solicitation of business; (b) disrupt the normal flow of dialogue or make a Submission unrelated to the topic being discussed (unless it is clear the discussion is free-form); (c) post a chain letter or pyramid scheme; impersonate another person; (d) distribute viruses or other harmful computer code; (e) harvest or otherwise collects information about others, including email addresses, without their consent; (f) post the same note more than once or “spamming”; or (g) engage in any other conduct that restricts or inhibits any other person from using or enjoying the DSC Services, or which, in the judgment of DSC, exposes DSC or any of its licensors, partners, or customers to any liability or detriment of any type.

By making a Submission, you agree that such Submission is non-confidential, non-proprietary, and may be disseminated or used by DSC. If you make a Submission, you automatically grantor warrant that the owner of such content has expressly grantedDSC a royalty-free, perpetual, irrevocable, worldwide nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display the Submission in any media or medium, or any form, format, or forum now known or hereafter developed. Notwithstanding the foregoing, DSC is not required to use any Submission.

You are solely responsible for your Submission, the consequences of making a Submission, and your reliance on any Submissions. DSC is not responsible for the consequences of any Submission. DSC is not responsible for screening or monitoring Submissions made to this DSC Services by users. If notified by a user of a Submission allegedly in violation of these Terms, DSC may investigate the allegation and determine in good faith and its sole discretion whether to remove such Submission. DSC will have no liability or responsibility to users for performance or nonperformance of such activities.

DSC reserves the right (but is not obligated) to: (a) where permitted by applicable law, record the dialogue on the DSC Services; (b) investigate an allegation that a Submission does not comply with these Terms and determine in its sole discretion to remove or request the removal of the Submission; (c) remove Submissions which are abusive, illegal, disruptive, or outdated, or that otherwise fail to comply with these Terms; (d) terminate a user’s access to any or all parts of the DSC Services upon any breach of these Terms or the law; (e) monitor, edit, or disclose any Submission; (f) edit or delete any Submission posted on the DSC Services, regardless of whether such Submission violates these Terms.

2.3. Submission of Ideas

DSC policy is to not accept, review, or consider unsolicited ideas or suggestions (including, without limitation, ideas for new advertising campaigns, new promotions, new or improved products or technologies, product enhancements, processes, materials, marketing plans or new product names). Please do not submit any unsolicited ideas, original creative artwork, suggestions or other works (“Ideas”) in any form to DSC. The sole purpose of this policy is to avoid potential misunderstandings or disputes when any of DSC’s products, services or marketing strategies might seem similar to ideas submitted to DSC.

Notwithstanding such policy, any Ideas that are offered or communicated to us through the DSC Services or otherwise shall be the property of DSC, and may be treated by DSC as non-confidential information. In such case, you agree that: (a) any Idea (including its complete contents) by you to DSC will automatically become the property of Dollar Shave Club, without any compensation to you; (b) DSC may use or redistribute any Ideas and its contents for any purpose and in any way, without any compensation to you; (c) DSC has no obligation to review any Idea; and (d) DSC has no obligation to keep any Idea confidential, and no confidential relationship may be established by or inferred from any such Idea to, or the consideration of your Ideas by, DSC.

2.4. Your Account

If you use the DSC Services, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password (whether authorized or not). DSC reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

3. TERMS OF SALE

3.1. Sale of Products and Memberships

Dollar Shave Club sells shaving razors and other grooming supplies (the “Product(s)”) to end-user customers only for their own personal, non-commercial use. You may not purchase Products or Memberships for further distribution or resale or for any other commercial or business purpose. The Membership and all rights and privileges conferred are personal and non-transferable.

3.2. Product Pricing

Pricing for Products and Memberships (including any applicable shipping and handling fees) can be found on the DSC Services. The price that we will charge you for the Products and Memberships will be the price as posted on the DSC Services on the date you first sign-up for a Membership. We reserve the right to change prices for Products and Memberships at any time, and, unless otherwise required by applicable law, we do not provide price protection or refunds in the event of promotions or price decreases. Unless otherwise stated, all prices quoted are in Australian dollars and where applicable, inclusive of all GST (as that term is defined in A New Tax System (Goods and Services Tax) Act 1999 (Cth)).

3.3. Trials and Promotions

Your Membership may start with a promotional trial period, allowing you to receive your first razor shipment at a reduced price or to otherwise receive and trial product(s) at a reduced price (“Trial”). During the Trial period, your Payment Method (as defined below) will be charged for only the Trial price and shipping and taxes, if applicable. For combinations with other offers, restrictions may apply. DSC reserves the right, in its sole, reasonable discretion, to determine your Trial eligibility (for instance, to include only new customers or to limit promotional offers to one per household).

DSC will begin billing your credit, debit, or other Company-accepted payment method (“Payment Method”) the applicable monthly Membership fees -- based on the blade type you selected -- at the end of the Trial, unless you cancel your Membership prior to the end of the Trial period. To view the specific details of your Membership, including monthly Membership price and end date of your Trial, visit our website and click the "Your Account" page. We may authorize your Payment Method through various methods, including authorizing it up to approximately one month of service as soon as you register. In some instances, your available balance or credit limit may be reduced to reflect the authorization during your Trial period.

You will not receive a notice from us that your promotional (reduced Trial) pricing has ended or that the standard rate portion of your Membership has begun. To avoid being charged after the expiration of your Trial, you must cancel your Membership prior to the end of the first month. We will continue to bill your Payment Method on a monthly or bi-monthly basis (depending on your selection) for your Membership fee until you cancel. For additional information regarding cancelling your Membership, see Section 4.3 below.

Dollar Shave Club reserves the right, in its absolute discretion, to withdraw or modify any Trial offerings or promotions at any time without prior notice and with no liability. Any and all offers or promotions advertised on the DSC Services are void where prohibited, and are subject to the posting of any official rules to such offers or promotions which will be set out on our DSC Services.

3.4. Refunds

If you are dissatisfied with one of our Products for any reason, we will refund the amount paid for your most recent month of service. Refund requests must be made directly to us at [email protected] within 30 days of the date of shipment by DSC. We are not liable for Products that are damaged or lost in transit to Dollar Shave Club. Promptly following Dollar Shave Club’s receipt of your request (typically within five (5) business days), Dollar Shave Club will credit the amount paid for the returned Product (less any shipping and handling costs/fees related to the original purchase, which are non-refundable) to the Payment Method you used to make the original purchase. Notwithstanding the foregoing, DSC does not control when a specific credit card or payment method company processes a chargeback transaction. You are responsible for contacting your Payment Method company if you have questions about the status of the chargeback.

We will not provide a refund for a request that is received by Dollar Shave Club more than 30 days after the date of original shipment. We also do not provide a refund for returned Products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.

Our goods come with guarantees that cannot be excluded under certain laws. The benefits and limitations set out above are in addition to all other rights and remedies that you have under applicable law and do not limit, exclude or restrict your rights which cannot be limited, excluded or restricted under applicable law, including the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth).

4. MEMBERSHIP TERMS AND CANCELLATION POLICY

4.1. Monthly Membership Fees; Automatic Renewal

DSC will automatically renew your Membership on each monthly anniversary date of the Membership (or bi-monthly anniversary date, depending on the subscription selections you make) and, as authorized by you by checking the box demonstrating your consent for automatic monthly renewal of your Membership during the sign-up process. We will charge your Payment Method with the applicable Membership fee and any shipping and handling costs and sales or similar taxes that may be imposed on your Membership fee payments. Each Membership renewal period is for one month.

4.2. Pausing and Resuming Membership

DSC offers its members the ability to temporarily pause their Memberships (“Pause Period”). During the Pause Period, members will not receive any DSC products (or be charged any maintenance or Membership fee) unless they place a separate order, but will remain active members and continue to receive communications from DSC via email. A Membership may be placed on a Pause Period for either a one, two, three or six month period by logging into your account page and selecting the “membership options” link at the bottom, then follow instructions for pausing. Pause requests submitted in this manner (through your account page on the DSC website) must be received at least one full calendar day prior to your next shipping date to avoid being charged for that shipment. Pause requests received by DSC through other channels (for example, by email to [email protected] ) may take up to five (5) days to process.

Members who are in a Pause Period may resume receiving their automatic shipments of DSC Products by logging into their account and Resuming shipping either immediately or on their original bill date. You may email any questions about the Pause Period to us at [email protected].

4.3. Membership Cancellation

You may cancel your Membership at any time by logging on to your account page on the DSC website. To cancel a membership, please log in to your account and select the “membership options” link at the bottom of the page, then follow instructions towards cancellation. Cancellation requests submitted in this manner must be received at least one full business day prior to your next shipping date to avoid being charged for that shipment. Cancellation requests received after that shall take effect the following month. Cancellation requests received by DSC through other channels may take up to five (5) days to process. If you have any problems, please email us at [email protected].

If you cancel your Membership, you will enjoy your Membership benefits until the end of the then-current Membership term for which you have paid. To the maximum extent permitted by applicable law, you will not be eligible for a prorated refund of any portion of the Membership fees paid for any unused days of the then-current Membership term.

4.4. DSC Referral Program

For details about our Referral Program please read our Referral Terms. To the extent there is an inconsistency between the Terms and the Referral Terms, the Terms will prevail to the extent to of the inconsistency.

5. LIABILITY OF DSC AND ITS LICENSORS AND PARTNERS

To the full extent permissible pursuant to applicable law, the use of the DSC Services or the Contents is at your own risk. The Contents in the DSC Services could include technical inaccuracies or typographical errors. DSC may make changes or improvements at any time.

TO THE FULL EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, THE CONTENTS IN THE DSC SERVICES ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, DSC DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WHILST DSC TAKES REASONABLE COMMERCIAL EFFORTS TO PROVIDE THE DSC SERVICES TO YOU, DSC DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIAL WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE DSC SERVICES OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. DSC DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF OR THE RESULT OF THE USE OF THE CONTENTS IN THE DSC SERVICES IN RELATION TO THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT DSC) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.

TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, DSC ASSUMES NO LIABILITY, WHETHER IN CONTRACT OR TORT, FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR DAMAGES FOR LOSS OF ANTICIPATED PROFITS OR REVENUE OR OTHER ECONOMIC LOSS IN CONNECTION WITH OR ARISING FROM ANY ACT OR OMISSION BY DSC, ITS AGENTS, AFFILIATES, JOINT VENTURE PARTNERS, INDEPENDENT CONTRACTORS, OR UNAFFILIATED THIRD PARTIES AS A RESULT OF ANY ACT OR OMISSION IN FULFILLMENT OF OR IN BREACH OF THESE TERMS OR THE PRIVACY POLICY.

NOTHING IN THESE TERMS EXCLUDES, RESTRICTS OR MODIFIES ANY GUARANTEE, CONDITION, REPRESENTATION, WARRANTY OR TERM WHICH CANNOT LAWFULLY BE EXCLUDED, RESTRICTED OR MODIFIED. IF ANY GUARANTEE, CONDITION, REPRESENTATION, WARRANTY OR TERM IS IMPLIED OR IMPOSED BY ANY APPLICABLE LAW AND CANNOT BE EXCLUDED (A "NON-EXCLUDABLE PROVISION"), AND WE ARE ABLE TO LIMIT YOUR REMEDY FOR A BREACH OF THE NON-EXCLUDABLE PROVISION, THEN OUR LIABILITY FOR BREACH OF THE NON-EXCLUDABLE PROVISION IS LIMITED EXCLUSIVELY (SO FAR AS APPLICABLE LAWS DO NOT PROHIBIT) TO, AT OUR OPTION, (A) IN THE CASE OF SERVICES, THE SUPPLYING OF THE DSC SERVICES AGAIN, OR THE PAYMENT OF THE COST OF HAVING THE DSC SERVICES SUPPLIED AGAIN AND (B) IN THE CASE OF GOODS, THE REPLACEMENT OF THE GOODS OR THE SUPPLY OF EQUIVALENT GOODS, THE REPAIR OF THE GOODS, THE PAYMENT OF THE COST OF REPLACING THE GOODS OR ACQUIRING EQUIVALENT GOODS, OR THE PAYMENT OF THE COST OF HAVING THE GOODS REPAIRED.

6. CONTACT WITH THIRD PARTIES AND THIRD PARTY WEBSITES

The DSC Services may contain hyperlinks to other websites and webpages (“Third-Party Pages”), as well as to text, graphics, videos, images, music, sounds, and information belonging to or originating from other third-parties (collectively, “Third-Party Applications”). DSC does not investigate, monitor, or review any Third-Party Pages or Third-Party Applications to ensure their accuracy, completeness, or appropriateness. DSC is not responsible for the Third-Party Pages or any Third-Party Applications accessed through the DSC Services. You agree that DSC shall have no liability with respect to any loss or damage of any kind incurred as a result of any dealings between you and any third party, or as a result of the presence of such third party on the DSC Services.

The inclusion of any hyperlinks to any Third-Party Pages or Third-Party Applications on the DSC Services does not indicate DSC’s approval or endorsement thereof. These links are provided solely as a convenience or benefit to users. Your interactions with a third party on the DSC Services, or based on such third party’s participation or presence on the DSC Services, are solely between you and the third party. DSC makes no representations or warranties with respect to the content, ownership, or legality of any such linked third party website. If you choose to leave the DSC Services to access any Third-Party Pages or Third-Party Applications, you do so at your own risk.

7. INDEMNITY

You agree to defend, indemnify, and hold DSC, its affiliates, licensors, suppliers, and third-party service providers, and each of their respective directors, officers, employees, contractors, agents, successors, and assigns (collectively, the "Dollar Shave Club Parties") harmless from and against any claims, actions, demands, liabilities, and settlements including, without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your use of the DSC Services or Contents, or your violation of these Terms. DSC reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by the User, in which event the User will cooperate in asserting any available defenses.

8. MODIFICATION OR SUSPENSION OF THE DSC SERVICES

You agree that DSC may, in its sole discretion and at any time, modify, discontinue, or suspend its operation of the DSC Services, any part thereof or any Contents, temporarily or permanently, without notice or liability to you. If you are an Australian User and we reasonably consider that an amendment to these Terms will have a material detrimental effect on your rights and obligations, where reasonably practicable, we will give you prior notice before such amendment becomes effective.

9. GENERAL

To the fullest extent permissible by applicable law, DSC makes no claims that the Contents are appropriate or may be downloaded outside of the United States of America. Access to the Contents may not be legal by certain persons or in certain countries. If you access the DSC Services from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. The following provisions survive the expiration or termination of these Terms for any reason whatsoever: Liability of DSC and its Licensors and Partners, Use Restrictions, User Submissions, Submission of Ideas, Indemnity, Choice of Law, Arbitration and Class Action Waiver, and Complete Agreement.

10. CHOICE OF LAW

These Terms are governed in accordance with the laws of the state of California, United States of America, without regard to its conflict of law provisions. If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

11. MANDATORY AGREEMENT TO ARBITRATE ON AN INDIVIDUAL BASIS; CLASS ACTION WAIVER

Please read this Section 11 (“Arbitration Agreement”) carefully. It is part of your contract with Dollar Shave Club and affects your rights. It contains procedures for MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.

Most customer concerns can be resolved quickly and to a customer’s satisfaction by writing to our customer service department at [email protected] or Dollar Shave Club, Attn: Customer Service, 13335 Maxella Ave, Marina del Rey, CA 90292. In the unlikely event that our customer service department is unable to resolve a complaint you may have to your satisfaction, the terms of this Section 11 govern dispute resolution between us.

Applicable to the United States: Any and all controversies, disputes, demands, counts, claims, or causes of action (including the interpretation and scope of this clause, and the arbitrability of the controversy, dispute, demand, counts, claim, or cause of action) between you and DSC or DSC’s employees, agents, successors, or assigns, shall exclusively be settled through binding and confidential arbitration, except that you or DSC may take claims to small claims court if the dispute qualifies for hearing by such a court. In addition, each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

There is no judge or jury in arbitration and arbitration procedures are simpler and more limited than rules applicable in court. YOU ACKNOWLEDGE AND AGREE THAT, APART FROM THE NARROW EXCEPTIONS ABOVE, YOU AND THE COMPANY ARE EACH WAIVING YOUR RIGHTS TO SUE IN COURT, INCLUDING RIGHTS TO RECEIVE A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY-GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING.

Arbitration shall be subject to the U.S. Federal Arbitration Act and federal arbitration law, and shall be conducted by Judicial Arbitration Mediation Services, Inc. (“JAMS”) pursuant to the JAMS Streamlined Arbitration Rules & Procedures effective July 1, 2014 (the “JAMS Rules”) and as modified by this agreement to arbitrate. The JAMS Rules, including instructions for bringing arbitration, are available on its website at http://www.jamsadr.com/rules-streamlined-arbitration. The Minimum Standards are available at http://www.jamsadr.com/consumer-arbitration/.

You and DSC must abide by these rules: (a) the arbitration shall be conducted on an individual basis and not in a class, consolidated or representative action and the arbitrator shall not award class-wide relief; (b) DSC will pay its arbitration costs as required by JAMS rules, and in the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to costs of litigation, DSC will pay as much of your arbitration filing and hearing fees as the arbitrator deems is necessary to prevent the arbitration from being cost-prohibitive as compared to the cost of litigation; (c) the arbitrator may award any individual relief or individual remedies that are permitted by applicable law; and (d) each side pays his, her or its own attorneys' fees and costs unless the claim(s) at issue permit the prevailing party to be paid its fees and litigation costs, and in such instance, the fees and costs awarded shall be determined by the applicable law.

With the exception of subpart (a) in the paragraph above, if any part of this arbitration provision is deemed invalid, unenforceable or illegal, then the balance of this arbitration provision shall remain in effect and be construed in accordance with its terms as if the invalid, unenforceable, or illegal provision were not contained. If, however, subpart (a) in the paragraph above is found invalid, unenforceable or illegal, then the entirety of this arbitration provision shall be null and void. If for any reason a claim proceeds in court rather than in arbitration, the dispute shall be exclusively brought in state or U.S. federal court in California.

Applicable to Canada: After any dispute arises, the parties involved in the dispute may agree to resolve the dispute using Arbitration. If the parties elect to use arbitration, disputes shall be referred to ADR Institute of Canada. For a copy of the procedure to file a Claim, or for other information about this organization, contact them as follows: www.adrcanada.ca.

Applicable to Australia: After any dispute arises, the parties involved in the dispute may agree to resolve the dispute using arbitration. If the parties elect to use arbitration, disputes shall be referred to the Australian Centre for International Commercial Arbitration and be arbitrated in Australia (using appropriate telephonic communications).

12. NOTICE AND TAKE DOWN PROCEDURES OR CLAIMS OF COPYRIGHT INFORMATION

If you believe any Submission accessible on or from the DSC Services infringes your copyright, you should notify DSC of your infringement claim in accordance with the procedures below:

Identification of the copyrighted work that you believe to be infringed. Please describe the work, and where possible include a copy or the location (e.g., URL) of an authorized version of the work;

Identification of the Submission that you believe to be infringing and its location. Please describe the Submission, and provide us with its URL or any other pertinent information that will allow us to locate the Submission;

Your name, address, telephone number, and (if available) email address;

A statement that you have a good faith belief that the complained of use of the work is not authorized by the copyright owner, its agent, or the law;

A statement that the information you have supplied is accurate, and indicating that “under penalty of perjury,” you are the copyright owner or authorized representative; and

A signature or the electronic equivalent from the copyright holder or authorized representative.

We will process each notice of alleged infringement that Dollar Shave Club receives and take appropriate action in accordance with applicable intellectual property laws. A notification of claimed copyright infringement should be emailed to Dollar Shave Club’s copyright agent at [email protected] (subject line: “DMCA Takedown Request”). You may also contact us by mail or facsimile at:

Attention: Copyright Agent

Dollar Shave Club, Inc.

13335 Maxella Avenue

Marina del Rey, CA 90292

Facsimile: (310) 822-6342

In an effort to protect the rights of copyright owners, DSC maintains a policy for the termination, in appropriate circumstances, of users of the DSC Services who are repeat infringers.

13. QUESTIONS, COMPLAINTS, CLAIMS

If you have any questions, complaints or claims with respect to the DSC Services, please contact us at:

Attn: Member Services

Address: 28 Richards Avenue, Surry Hills, NSW 2010

E-Mail: [email protected]

We will do our best to address your concerns. If you feel that your concerns have been addressed incompletely, we invite you to let us know for further investigation.

14. SEVERABILITY

If any of these Terms shall be deemed invalid, void, or for any reason unenforceable, those terms shall be deemed severable and shall not affect the validity and enforceability of any remaining terms. Failure of DSC to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision in that or any other instance.

15. COMPLETE AGREEMENT

Except as expressly provided in a particular notice or disclaimer posted by or on behalf of DSC on the DSC Services, these Terms of Service, including the Privacy Policy, constitute the entire agreement between you and DSC with respect to the use of the DSC Services and Contents.

You can purchase extra handles on your Blade page.

*Active razor subscription is required to purchase blades or handles.

Full ingredient list:

Water/Aqua/Eau, Cetearyl Alcohol, Glycerin, Behentrimonium Methosulfate, Cyclopentasiloxane, Macadamia Ternifolia Seed Oil, Vitis Vinifera (Grape) Seed Oil, Propanediol, Avena Sativus (Oat) Kernel Extract, Salix Alba (Willow) Bark Extract, Aloe Barbadensis Leaf Extract, Laminaria Digitata Extract, Carica Papaya (Papaya) Fruit Extract, Ananas Sativus (Pineapple) Fruit Extract, Camellia Sinensis Leaf Extract, Panax Ginseng Root Extract, Cyclohexasiloxane, Dimethicone, Phospholipids, Retinyl Palmitate, Ascorbyl Palmitate, Tocopheryl Acetate, Leuconostoc/Radish Root Ferment Filtrate, Hydrolyzed Barley Protein, Opuntia Ficus-Indica Stem Extract, Citrus Aurantium Dulcis (Orange) Peel Extract, Rosmarinus Officinalis (Rosemary) Leaf Oil, Lavandula Angustifolia (Lavender) Oil, Eucalyptus Globulus Leaf Oil, Dimethiconol, Hydroxypropyl Guar Hydroxypropyltrimonium Chloride, Disodium EDTA, Ethylhexylglycerin, Potassium Sorbate, Phenoxyethanol, Limonene.

For more info, check out our products page here.

It's easy. Sign up for the Club to get your Starter Set and select your restock frequency here. Your trial size products will arrive in 3-6 business days and will give you a chance to try out what the Club has to offer before we ship you full-size products in your first Restock Box. You can see when your Restock Box is scheduled to ship on your Account page after signing up.

After that, we'll ship your Restock Box based on the frequency selected when you signed up.

Yup. If you don't need an upcoming shipment, you can change your ship date from your Account page.

It takes 24 - 48 hours to process your order.

Worried about where your box is? Contact Us, and a Club Pro will help you out.

We currently ship to the US, UK, Canada, Australia and New Zealand. Feel free to contact us for more information.

We don't accept returns, but we have a Money Back Guarantee, so if there is an issue with a product you received, please Contact Us.

All of our products are vegan except for Pacific Hair Pomade (contains silk aminos), Casual Hair Clay (contains lanolin), and Smart Hair Paste and True Hair Fiber (contains beeswax).

Only razors require an active Membership. Our other grooming products can be purchased without one.

You can have your Restock Box ship sooner by moving your ship date up. You can also place a one-time order without affecting your Restock Box's schedule by selecting "Ship it now" when adding products. This will create a separate cart called your "Now Box".

Contact us if you need any help.

793 CE.

No membership fee. You only pay for the products you order.

We're so sure you'll love our awesome products that we'll refund you in full if you don't. We ask that you get in touch within 30 days of your purchase if you aren't loving your new grooming routine.

Have a partnership opportunity ormedia inquiry? Got a great idea you want to share?

Here’s a few ways to get a hold of us:

Partnerships: [email protected]

Media Inquiries: [email protected]

Influencers: [email protected]

Idea Submissions: Read our policy

Just the men in our office, and no other animals. Dollar Shave Club is 100\% cruelty-free and we donot test ourproducts on animals. We love all animals (especially bears).

You can switch razors anytime here. Keep in mind you'll need to be logged into your account first.

Select "Auto-Restock" when purchasing a product to have us automatically ship it to you with each Restock Box. Select "Get This Once" if you only want to make a one-time purchase.

Next Boxrefers to your recurring Restock Box that we automatically ship you based on the frequency you've chosen. Products in this box qualify for our Handsome Discount.

Now Boxrefers to any one-time orders placed by selecting the "Get it sooner" option or orders placed without an active Membership. Products in this box do not qualify for our Handsome Discount.

You can view both by selecting the "Box" icon at the top of our homepage.

Sure, you can change your billing information while placing the order. Just remember that the new card you enter will be used to pay for all future boxes.

All of our products are available by subscription except for razor handles, DSC Traveler, and Starter Sets, which can only be purchased on an as-needed basis.

No worries, we got you, Contact Us and we'll get you sorted.

Nope, Now orders are an added conveniencebut do not affect your regularly scheduled Box.

Yes! For your convenience we accept PayPal and all major credit and debit cards. Keep in mind that your PayPal account will need to be linked with a card or bank account if you choose it as a payment method, as we cannot accept balances at this time.

Have questions? Contact Us.