doxo FAQs

To pay a bill, select the biller from your doxo list, or do a search to find them on doxo from the search window on your dashboard.

If your biller shows up in the search results, click on your biller to add them to your doxo list. If your biller does not show up, you can still add them manually. Add them by filling in the providers name and website under the error message Your search for Providers Name didnt return any results.

Once the biller shows up on your doxo list (at the upper left side of the page), click on the biller to navigate to their provider page, and when their page shows up, you will see a "$ Make a Payment" button if doxo can process payments for them. Click it to initiate a payment.

If the "$ Make a Payment" button isn't there, then unfortunately, payments cannot be processed for that particular provider.

If your provider does not show up for listing, you can add them by filling in the provider's name and website under the error message "Your search for [Provider's Name] didn't return any results."

To cancel or delete your doxo account:

Sign in to your account at https://user.doxo.com/session/new

Click the link at the top of the page labeled My Settings.

Scroll down the settings page and click the "Cancel my doxo account" link at the bottom.

You will be asked to verify your decision, and sent an email to ensure that you want to cancel.

Your email address, password, and secret question and answer combination help keep your doxo account secure. If you want to update your access information, follow these steps:

Go to the My Settings page and look to the section entitled "Access, at https://user.doxo.com/settings

Click the "Edit" button next to the field you'd like to change in the top section of the page

Enter your current password for verification, choose a new question and answer, or type and then confirm your new password, and click Save

When youre done, immediately sign out and then back in to test your new setting or login to ensure its working properly

Ifyou'veforgotten your access information and cannot access your account, click the I forgot my secret answer button when signing in. An email will be sent to youreply to that email with the requested information, and a new secret answer will be set for you.

If you think you've made a mistake using our service, we may be able to help. If your payment won't complete on time or you've selected the wrong company to pay through our service, please open a support ticket for help. Click https://support.doxo.com/hc/en-us/requests/new to open a support ticket. Please include such information as the company paid, your email address, and the amount paid.

We're always happy to assist you with any problems you might have, and if you contact us quickly enough, we may be able to stop your payment for you. Please note that some payments can not be canceled due to bank rules, or we may have already submitted your payment to the selected provider, but we'll help if we can.

When will my payment complete?The best reference for you would be the email sent when you schedule the payment. This email has the most accurate information regarding your payment. Processing times vary depending on the service provider paid, so we can only direct you back to the confirmation email or to contact support for confirmation. Why did my payment fail?In most cases, we can't elaborate on the payment failure reasons. We authorize payments immediately with your credit card company, so the information we have regarding the failure is limited.Why did doxo appear on my card charge? I made a payment to my service provider.doxo operates a payment network that allows you to make payments to several thousands of companies. If your card shows doxo on the charge, that's because we're currently processing a payment for you. For more information, please visit https://www.doxo.com/about-the-networkWhy is there a fee for making payments? doxo is an alternative payment option for many service providers. Because it costs us money to process payments, and these service providers do not pay us for this service, we must charge a fee to cover the costs of operation. Since doxo is simply an option, you're not obligated to use our service if you don't like the fee. We encourage you to do what makes the most sense for you.Do you offer other payment methods?We do process payments using a variety of payment methods. Availability depends on the provider, but you can pay with a credit card, a debit card, or via ACH by providing your bank account and routing numbers for most providers.

Why is there a $9 charge for doxoPLUS?

doxoPLUS is our subscription bill pay service. For more details please see doxoPLUS FAQ.If you have any other questions,please contact support. Make sure to include relevant information like your email address, username and the provider you made a payment to. We're always happy to help.

You can view all your payments made to a specific provider by going to your user account provider page, example link "https://user.doxo.com/bill-pay/provider-namespace-goes-here."Once you are on your specific provider page, click the menu button in the top right to view all bills and select the one you want more information for.

You can sign in to your user.doxo.com account and click on your payment. The status for each payment will provide information that it is either scheduled, processing, or complete.

doxo is an alternative payment option for many service providers. Because it costs us money to process payments, and these service providersdon'tpay us for this service, we must charge a fee to cover the costs of operation. Since doxo is simply an option, you're not obligated to use our service if you don't like the fee. We encourage you to do what makes the most sense for you.

The default payment completion date is usually the next available weekday after the processing period. Here are some helpful facts:

When you schedule a payment, you will be shown the date of withdrawal and the date your payment is received by your biller.

Credit and debit payments will spend 1 business day processing before being sent to your biller.

ACH payments made with account and routing numbers will spend 3 business days processing before being sent to your biller.

Once the biller has the payment, it will take up to 2 business days for the provider to post it to your account. This is the pay on date displayed by doxo.

Withdrawals will be posted by your bank the day after the payment begins processing. This is the withdrawal date displayed by doxo.

The best reference for you is your payment confirmation emails, which specify each of the following:

Pay by: This date is the date by which your biller should have acknowledged your payment.

Withdraw on: This is the date funds are removed from your bank account.

Payments are withdrawn before the date of completion; this is perfectly normal and necessary for a payment. If your biller does not reflect the payment by the day after the payment date, please feel free to contact doxo support, and we'll be happy to help figure out the problem.

doxo keeps you up to date on important account activity and communications from your providers through email notifications. To manage email notifications for your doxo account follow these steps:

Go to the My Settings page: https://user.doxo.com/settings Scroll down to the Notifications section and mouse over it.

Click the Edit button that appears, and click the checkboxes to select which email notifications will be sent to you.

Click Save, and your preferences have been updated.

Please note that you will always receive notifications about payment failures and received documents.

doxo uses several different methods to distribute payments depending on your biller's preference. doxo security keeps your information safe, while automatic status monitoring keeps it simple. When you use doxo, your payment is monitored at every step along the way in the payment process for your protection. If you have specific questions about a biller payment or any other questions about payments please sign into your doxo account and visit the Support page in a new window. By visiting and submitting your question to us through the Support page, well better understand how to assist you and will be able to respond quickly with helpful information. Please be sure to include relevant information like your email address, username, and the provider/bill you are inquiring about. Were always happy to help.

If a payment is scheduled, you will be shown a warning before deleting the funding source that so doing will also delete the payment unless it is already processing. Once a payment is processing, the funding source can be removed without affecting any payment. The processed payment will still go through as planned but no future payments will come from the removed funding source.

What is doxoPLUS?

doxoPLUS is a subscription service that allows you to pay up to $2,000 a month in bills for one low monthly fee.

How am I billed?

doxoPLUS is a subscription service and you will be billed monthly on the same date you signed up for the service.

How can I cancel my doxoPLUS subscription?

You can cancel your subscription at any time by logging into your doxo account. By canceling, your subscription will not renew on the next renewal date.

Can I use all payment methods with doxoPLUS?

doxoPLUS only works with certain payment methods. You will only be offered the option of a doxoPLUS subscription if you are paying with an approved payment method. You may pay with doxo using other pay methods, but you will be charged the regular fees.

I did not sign up for doxoPLUS?

If you signed up for doxoPLUS in error please contact our support department. They will be happy to cancel and refund any fees from unused months. Support is available 24 hours a day at [email protected].

Please see additional Terms and Conditions: http://doxo.io/subscription-tos

*

You can use your doxo account to connect multiple accounts with one provider. Follow these steps to connect additional accounts with the same provider:

After establishing the first connection on your account, click + Add Account on the left side of the page

Select the provider you wish to add, and click the + Add a new account box

Connect by clicking the providers name and then click Connect & Go Paperfree

You are now connected with multiple accounts to the one provider. Also, note that it may be useful to use the My Label function on the website to add a personal label, as this will help you differentiate between your multiple accounts.

If you need assistance with the password for your doxo account:

Go to h to begin the sign-in process in a new window.

Once on the sign-in page, enter your username and click "Continue." If prompted, enter the answer to your secret question and click "Continue" again.

On the password entry page, click "I forgot my password," and an email will be sent to your email address. That email will contain a link you can click to set a new password for your doxo account.

To activate doxoPAY for your doxo account, click the "$ Pay" button on a pay document or the "$ Make a Payment" button on a payable provider's page. Before a payment is made, you will be asked to provide a payment instrument to use for the payment.

Once doxoPAY is set up, follow these steps to review or update the information used for payments:

Click the "Account Settings" link at the top of the page.

Click the Edit button to the right of the existing doxoPAY account entry.

Verify or change the account information before clicking Save Changes.

Please note that as a security measure the account, credit card, and debit card numbers for your pay accounts remain encrypted and are never viewable.

If you're looking to keep a hard copy of your receipt, you can use your email provider's printing function. View the emailed receipt in your browser, and then use either Control+P or Command+P or the "Print" button that your email service provides to start the printing process.

If your payment is marked as "complete", but the recipient doesn't have it posted yet, please open a ticket with doxo User Support. Otherwise, check your email for the emailed payment confirmation receipt for instructions on how to cancel the payment. If the payment is able to be canceled, your refund will be processed immediately by doxo.

If a payment is scheduled, you can edit it by clicking the green Edit button next to the document. However, once a payment is processing it cannot be canceled or edited.

The default payment completion date is usually the next available weekday after the processing period. Here are some helpful facts:

When a customer schedules a payment, they will be shown the date of withdrawal and the date the payment is received by the biller.

Credit and debit payments will spend 1 business day processing before being sent to the biller.

ACH payments made with account and routing numbers will spend 3 business days processing before being sent to the biller.

Once the biller has the payment, it will take up to 2 business days for the provider to post it to the customers account. This is the pay on date displayed by doxo.

Withdrawals will be posted by the customers bank the day after the payment begins processing. This is the withdrawal date displayed by doxo.

The best reference for customers is the doxo payment confirmation emails, which specify each of the following:

Pay by: This date is the date by which the biller should have acknowledged the customer payment.

Withdraw on: This is the date funds are removed from the customers bank account.

Payments are withdrawn before the date of completion; this is perfectly normal and necessary for a payment. If the biller does not reflect the payment by the day after the payment date, customers should contact doxo support, and we'll be happy to help figure out the problem.

Billers can speed up the process for all payments made by customers by going direct as a doxoDirect Provider. To learn more contact [email protected].

Your companys main listing on doxo is its provider profile page, and is where customers may connect in order to make payments, view bills, and more.

When looking at a document you've received within your "To Do" list or within your File Cabinet, click the green "Pay" button to activate the prompt for paying that document's balance.

If you want to change or update your name or address within your doxo account, follow these steps:

Go to the My Settings page: https://user.doxo.com/settings.

Scroll down to the Profile section and mouse over the entry you want to change.

Click the Edit button that appears, and enter in the information you want associated with your doxo account.

Click Save, and your new name or address will now be saved on your account.

Please note that this information is for your personal useifyou'vemoved or changed your name, you should contact your providers individually and update them directly, as well.

When you schedule a payment, you will be shown the date of withdrawal and the date your payment is received by your biller. This information will also appear in the e-mail sent from doxo when you scheduled your paymentthis email has the most accurate information regarding your payment at a glance.

Your payment will start processing at 5:00 p.m. PST on the date it was scheduled, and will be delivered on or before the delivery date indicated for the payment (Note: The default payment completion date is usually the next available weekday after the processing period). Providers then take 2 business days to post the payment to your account. This means your payment should complete on the fifth business day after it's scheduled. In essence, a payment scheduled on Monday will post on the next Monday.

Here are some helpful facts on payments and transaction times:

Credit and debit payments will spend 1 business day processing before being sent to your biller.

ACH payments made with account and routing numbers will spend 3 business days processing before being sent to your biller.

Once the biller has the payment, it will take up to 2 business days for the provider to post it to your account. This is the pay on date displayed by doxo.

Withdrawals will be posted by your bank the day after the payment begins processing. This is the withdrawal date displayed by doxo.

The best reference for you is your payment confirmation emails, which specify each of the following:

Pay by: This date is the date by which your biller should have acknowledged your payment.

Withdraw on: This is the date funds are removed from your bank account.

Payments are withdrawn before the date of completionthis is perfectly routine and necessary for a payment. If your biller does not reflect the payment by the day after the payment date, please feel free to contact doxo support, and we'll be happy to help figure out the problem.

Yes. Many, in fact most, of doxos Direct Pay and Connect customers have multiple electronic payment and billing options. Those companies have seen that giving customers options and choices makes good things happen like higher electronic engagement overall, and higher customer satisfaction scores.

In fact, your customers already have options (e.g. bank bill pay, 3rd party bill pay services like doxo) so the question is really how can you make the options your customer chooses better for them?

You can start making payments within minutes by adding billers to your individual list for payment and management by clicking Add Account, then make sure you create funding sources for your bill payments.

To sign up for your free doxo account, go to https://user.doxo.com/logins/new and create your account. You'll need your active e-mail address, zip code, and a chosen password to sign up.Once you sign up, you'll receive an e-mail from doxo that will allow you to confirm your e-mail address. Once you have verified that e-mail address, you'll then be able to further personalize and set up your account.

doxo has direct relationships with billers; through connecting to these billers you can get your bill paperlessly on doxo and make payments. Doxo also has a network of payable billers. Through the network, you're able to send payments to your account to these providers but please note that for those billers you can not view your payment balance from your doxo account.

In most cases, we are not able to elaborate on the reasons for payment failure. We send transactions to your bank or credit card provider, and they respond only with the information that we share with you. You should contact your bank or credit card company for more information, but you can also reach out to us if you like. Click"Submit a Request" on the top right side of the screen to open a support ticket.

If your provider allows payments via doxo, you can make a payment from their provider's page by doing the following:

From the list on the left-hand side of the screen, click on the provider you wish to pay. You will see a small gray, green or blue circular icon left of their name if payment is possible.

If there is a gray button saying "Connect & Go Paperfree," click on it and provide the requested information. If there isn't a button here, proceed to the next step.

Click the "$ Make a Payment" button. You may then be asked to provide account information for your bank account and your account with the provider.

Note the information regarding "Pay from," which is your bank account to be debited.

Next, follow the prompts to enter a payment amount and a delivery date for your payment.

Now a "To Do" item will appear in your list. Click on the calendar icon on this payment to edit the date, amount, or to cancel it.

You can edit a payment until it starts processing and the funds are debited from your bank account.

doxo security keeps your information safe, while automatic status monitoring keeps it simple.When you use doxo, your payment is monitored at every step along the way in the payment process for your protection.

Payments come from doxo to you either as a direct deposit, or, in the same way in which you receive payments made by bank bill payment services - either electronically through one of the bank bill payment networks, or, as a paper check sent through the US Mail.

doxo operates a payment network that allows you to make payments to thousands of different companies. If your account shows doxo on the charge, that's because we're currently processing a payment for you. For more information, please visit https://www.doxo.com/about-the-network. Also check your email for messages to or from [email protected].

To pay a bill, select the biller from your doxo list, or do a search to find them on doxo from the search window on your dashboard.

If your biller shows up in the search results, click on your biller to add them to your doxo list. If your biller does not show up, you can still add them manually. To do so, add them by filling in the providers name and website under the error message Your search for Providers Name didnt return any results.

Once the biller shows up on your doxo list (at the upper left side of the page), click on the biller to navigate to their provider page. When their page shows up, you will see a "$ Make a Payment" button if we can process payments for them. Click it to initiate a payment.

If the "$ Make a Payment" button isn't there, then unfortunately, payments cannot be processed for that particular provider.

We have a dedicated biller support team that would be happy to answer any questions. You can reach out at [email protected] or call us during normal business hours M-F (note: end customer/doxo user support is available 24x7 at 1-855-791-9986 and support.doxo.com.

When you sign into your account at user.doxo.com, click to start a payment. The site will prompt you to select what funding source you would like to use, when asked click the edit link and then click to add a new funding source.

If you pay a bill without using the "Pay" button on a document, it will not be marked as paid. To fix this, simply click "Pay" on the document and follow the prompt for "Mark document as paid," then click the "File" button to remove it from your "To Do" list.

Auto Schedule allows you to pay automatically from your bank account when providers send you bills. You can set up the maximum amount paid to avoid paying more than youre expecting. If a document comes in for more than the Auto Schedule maximum, you will be sent a notification so you can review the document.To enable Auto Schedule, follow these steps:

Click the green Pay button on a pay document.

Schedule a payment by selecting the payment amount and delivery date.

Click the Turn on Auto Schedule checkbox in the last box.

Enter the maximum amount to automatically pay.

Review the information and ensure its accuracy, then click Submit Payment.

As noted in this box, payments are automatically scheduled for 7 days after receipt or the actual due date, whichever comes first. If the amount due for a pay document exceeds the auto pay maximum or the pay document arrives too close to the due date for a payment to be scheduled, then no payment will be scheduled and a notification will be sent to you allowing you to review the document.

To edit or cancel Auto Schedule, follow these steps:

Go to the My Settings page: https://user.doxo.com/infinity/settings

Scroll down to the doxoPAY section.

Click Edit to change the maximum amount or click remove to prevent any automatic payment.

If you need further assistance, or have another question about your doxo account that isn't addressed here, please sign into your doxo account and visit the Support page in a new window. From there, click"Submit a Request" on the top right side of the screen and enter your issue. By visiting and submitting your question to us through the Support page, well better understand your issue and be able to respond faster with more helpful information.

If your query is about a payment, please be sure to include relevant information like your email address, username and the provider you made a payment to. We're always happy to help.

The following are some useful tips to remember as you enter your answers:

Remember that answers are not case-sensitive, so "jAcK of ALL tradEs" is the same as "jack of all trades."

Also, remember that punctuation is importantso "st brendan's school" is not the same as "st. brendans school.

Lastly, if your question is something like "Where did you honeymoon?", and you honeymooned in Hawaii, the answer might be Hawaii, Hawai'i, Honolulu, Ahukini Park, Ahukini, Oahu, O'ahu or many other things. Try to remember the level of specificity of your question and how specific your answer might have been in return.

If you still cannot recall the answer to your secret question, visit https://user.doxo.com/ to go to the sign-in page in a new window.

After following the above link, enter your username and click "Continue." On the secret answer page, click "I forgot my answer" to initiate a reset of your secret answer. Having clicked on "I forgot my answer," you will receive an email with detailed instructions on how to proceed with the reset.

doxo is a paperless billing and bill pay service that enables you to connect and make payments to multiple billers and service providers, all under one convenient login. Within your doxo account you can pay your bills, manage your documents, and manage connections with different providers.

If you're concerned about your payment, you can rest assured we will deliver it safely. We are, after all, hard at work to create the most reliable third-party payment network in the U.S.

Your company is showing up on doxo because at least one customer has added you to our provider network, and is using doxo in order to connect with your company and make their payments. Once a company has been added by a doxo user, we verify the information against a variety of sources, add additional details, and publish it to make it available to other doxo users.

Users can further help enhance the doxo experience as customers by creating a "Bills & Accounts List" to use in keeping track of their providers, suggesting updates to a company profile, and by suggesting new companies we should add to doxo.

If a company hasnt yet joined doxo, any doxo user can suggest updates or additions to the profile, with those updates and additions then verified for accuracy before approval on doxo. If a company joins the doxo network, that company then has the added ability to edit and maintain their own company profile page.

You can receive real-time business intelligence about customer activity, market position, and growth trends with doxo Analytics. doxo Analytics is free for providers. Our simple self-enrollment allows you to get started right away from your company network page. You will need a company email (verified by doxo) to sign up.When enrolled, you will have access to your company's market share, geographic prominence, and competitive insights on how your company stacks up against the competition. These insights include analysis of online interaction channels such as mobile apps, social media presence, and online bill pay, and more.Connect Providers have this as part of the doxo Control Panel which includes a deeper dive into your customer payments, documents, analytics, configure integration with doxo, open support tickets, plus doxo users status and history. Contact [email protected] to learn how to become a Connect Provider.

To delete a funding source, go to user.doxo.com/settings. Once signed in, scroll to the doxoPAY section and click to edit or remove any funding source.

Sign up for doxoDirect and receive payments as a daily deposit to a bank account of your choosing. Its free.

Yes you can! When scheduling a payment, if you've already added a payment method, click the Edit button next to the default selected payment method to open the option to add a new payment account.

Billers listed on doxo have been expressly added by active users who are using doxo in different capacities in order to follow and/or pay their providers, doxo is the largest payment director of billers in the nation, making it the best all-in-one bill pay solution for the consumer. doxo is unable to remove eligible providers from our directory.

If you find errors on your business profile page, you can submit those by clicking Suggest an update on your doxo business profile, or you can email directly to [email protected].

Any questions your customers have about doxo should be directed to any one of our 24x7 customer support channels - chat, email or phone at: support.doxo.com

Send us an email at [email protected] and we will follow up with 24 hours (business days) to help you get it resolved.