Duda FAQs

Knowledge Base

Responsive Website Builder

Troubleshooting custom code

Duda Support > Responsive Website Builder > Advanced

Overview

You can extend the functionality of Duda by adding custom code to your site. This allows you complete flexibility in creating any site you want, but it isn't something that should be doneon any production website without at leastdoing some more research on coding.

If you've added custom code to your site that's impacting its performance and/or preventing you from editing it, see below for various troubleshooting options.

Restore to a backup

If you created a backup of yoursite, then this is the best method of restoring your site to a point before the custom code was added.

Even if you haven'tcreated a backup, the editor creates one for you when you publish or enter developer mode. See this article for more information.

Access a different part of the page

If you're unable to access that in your editorby loading it initially, you might be able to work around it by loading a new page.To fix this issue, try accessing your editor on a new page. You can do this by entering a different URL in your editor link. This is a link accessing the "about us" of a site, for example;https://my.duda.co/home/site/XXXXXXX/about

Once there, you can simply delete and re-add the page OR you can access developer mode to fix the issue on the site's code.

Try loading the non-secured version of the editor

Try logging into http://my.duda.co?nossl whichwill allow you to load scripts that were not embedded via a secure connection.

Access developer mode to fix the issue manually

Read this article for more information on accessing developer mode.

How do I get my custom code to work?

Custom code is very unpredictable. There aremany, many factors on why your custom code may not be working, so it isn't possible to say exactly which part of your custom code isn't working with oursite builder.

If you need help getting the custom code working on your site, it might be worth hiring a programmer to help you get yourcode working on your site.

Internal Collections can be used as collections for creating Dynamic Pages. For more information, see What are Dynamic Pages?

To create an internal collection:

In the left panel, click Content, and then click Collections.

Click +New Collection, and select Internal Collection.

To rename the collection, click the collection name and type a new name.

Add items to the collection by typing an item (the page item URL in Dynamic pages), and any associated fields. Double-click in the field to add information. To add more fields, click the Add New Field ( [email protected] ) icon on the right side of the table.

To edit the field types, click the arrow next to the field, and select Edit Field.

Type a new name for the field.

Select a field type from the menu.

Click Save.

The new internal collection displays in the Collection panel. The next step is to create or convert a Dynamic page to connect your Collection. For more information, see Create a Dynamic Page.

Supported Fields

Field Type

Example

Text

Welcome to my dentist office

Image

Select an image.

Link

https://goo.gl/maps/F81HPm4CBTQSTsJ5A

Business Hours

Select business hours.

Location

Enter a location.

Video

https://www.youtube.com/watch?v=8EsYwAKxAFU

Note: Vimeo, YouTube,and Dailymotion are supported.

Email

Phone

123456789

Image Collection

Knowledge Base

Responsive Website Builder

Update Site SEO Settings

Duda Support > Responsive Website Builder > Site Settings

Overview

Improve your site’s visibility to search engines and boost organic traffic by filling in the site’s SEO fields. This makes it easier for search engines to know what your sites are all about so they can be displayed higher on search result pages (SERPs).

What is SEO?

Search engine optimization (SEO) is the process of improving the visibility of a Website or a Web Page in a search engine's un-paid search results. Sometimes this is called "natural" or "organic" traffic. The better your Site's SEO, the more likely it is to rank well in search results.

Guide

Editing your SEO settings

Click Settings on the left panel and click SEO. From here you can enter Site Title, Site Description, Site Keywords and toggle on/off Lazy loading of images & widgets and Display instant font while site fonts load. The text you enter in the first two fields will be used by search engines to understand what the site is all about.

Google's New Lighthouse Test

Site Title

This is the most important tag for your site SEO. Like the title of a chapter in a book, this tag tells people and search engines what your page is about.

The site title appears in the title bar of the web browser and in search engine results.

The title tag should contain important keywords to help search engines determine what your page is about. Also, real people will be reading the site title when deciding whether or not to click on a search result, so make sure to make it people-friendly.

This field can be connected to the Content Library via Connected Data. For more, read this.

Site Description

The site description may be used by search engines when they display the content of your site on their results page. So, while this field is not important for search engine rankings, it is very important for compelling users to click through to the site.

This description is your opportunity to advertise site content to people and let them know exactly whether your page contains the information they're looking for. Create a concise and compelling description that people will want to click on.

This field can be connected to the Content Library via Connected Data. For more, read this.

The meta description is your opportunity to advertise content to searchers and to let them know exactly whether your page contains the information they're looking for. Create a concise and compelling description that a searcher will want to click.

Site Meta Keywords

The major search engines do not use meta keywords to determine your Site's ranking. In fact, on Bing.com, your site can be penalized for having overly "spammy" keywords. However, some smaller free directories and search engines may still use them to help categorize Sites. The choice of whether or not to include keywords is up to you.

Lazy Loading and Fonts

We recommend using Lazy Loading of images & widgetswhich improves page speed by loading images and widgets when they become visible on scroll. You can also enable Display instant font while site fonts load so visitors can start reading right away.

For more information on page speed, see our blog post on .

Considerations

Enter titles and descriptions on a page level

It's a best practice for each page of your site to have a unique title and description. For this reason, we recommend entering your page title and description individually in the Page Settings menu.

Branding and Keywords

Branding is important for SEO and using keywords and certain phrases can help your search engine ranking. Using similar keywords and language on each page also helps enhance SEO.

Meta Keywords

Meta keywords are not important when setting up your SEO. In the past, meta keywords were used excessively in search engine ranking. However, keywords are now used to detect spam Sites. When focusing on SEO, focus on the title, description, and URLs for both your Site and pages.

This guide is for users on Basic/Team/Agency plan. For the guide for Duda Pro users click here.

Whether you are just starting to work with Duda or taking your site or account to the next level, follow these steps to purchase or upgrade a subscription.

Account subscription

Purchase a new account subscription

Every account created in Duda starts as a free trial.

To purchase an account subscription, go to your account dashboard and click Upgrade now in the trial progress bar.

Upgrade an existing account subscription

You can make changes to your existing account subscription via the Payment tab in your dashboard:

Open your account dashboard.

Hover over your email address in the top right corner.

Pick Payments from the drop-down menu.

To upgrade your account plan, click Upgrade

To switch from monthly to annual account plan billing, click Change to annual

Site Subscription

Purchase a new site subscription

To purchase a site subscription, click Publish in the site editor and you will be prompted to pick a plan.

Upgrade an existing site subscription

To upgrade an existing site subscription from monthly to annual, open Site Payment Information:

Locate the site on the editor dashboard, click the hamburger icon next to the site, and pick Payment Info from the drop-down menu OR

Locate the site in the payment tab and click on the setting icon to get to the Site Payment information page

Pick a new plan for your site and click Switch plan.

Knowledge Base

Responsive Website Builder

Arranging Content

Duda Support > Responsive Website Builder > Getting Started

Overview

How you arrange thecontent on your Websiteis really important. Arranging content wellmakes it easyfor visitors to find what they're looking for, and allows you tohighlight sections of your Site thatmight otherwise be overlooked. Awell-organized page makes your Website lookprofessionalandhelps increase salesby making it easy for Website visitorstofind what they're looking for.

Guide

Website Builder structure

YourWebsite Builder isbuilt froma header, a footer, rows and column. Every widget that you add is inserted into one of these sections.

Rows

Rows are the horizontal sectionsof your Website. When you add widgets and columns to your Website, they are placed withintheserows.

Editing Widgets

You can add rows to your Website by dragging in widgets. When you drag a widget between rows or into a space where you'd like there to be arow, a new row will becreated when you drop the widget.

There are twoways ofdeletingrows. Youcan right-clickanywhere on the row to open the context menu and thenselectDelete. Alternately,you can click theRow button atthe top left corner of the rowand click delete.

Columns

Everyrow contains at least one column. Columns hold all the widgets in your Site and control theirarrangement.

Everyrow can contain up to four columns. Whenever you adda new column, itappears alongsidethe existingcolumn in that row.

There are twoways ofdeleting columns. Youcan right-clickanywhere on the columnto open the context menu and thenselectDelete. Alternately,you can clickthe red X atthe top right corner of the column.

You can place widgets directly into columns, or structure the column further by adding inner rows.

Inner rows

Inner rows allow extra design flexibility by enabling you to add rows inside columns. With the help of inner rows, you can vary the column layout and keep the general design of the row (background, spacing, bleed, etc.).

Just like regular rows, inner rows can have their own background and spacing, be split into up to four columns, and have their column order changed on mobile. Columns in inner rows can be populated by any widget but inner rows cannot be added to such columns.

To add an inner row to a column, do one of the following:

Right-click the row and click Add Inner Row. If there are multiple columns in the row, you’ll have to choose to which column you want to add the inner rows.

Right-click the column and click Add Inner Row.

Right-click the inner row and click Add Row to place an inner row below the current one.

To give an example of how to use inner row, let’s look at two ways a layout that contains a title and 3 buttons can be designed:-

Add two rows. Place the Title in Row 1 with 1 Column. Split Row 2 into 3 columns. Place a button into each column.

Two separate rows cannot share the same background image and you need to set spacing and bleed style separately for each row.

Add a row. By default, each row contains a column. Add 2 inner rows to the column. Place the Title into inner row 1. Split inner row 2 into 3 columns. Place a button in each column.

These two inner rows will share the main row background, spacing and bleed.

Some important considerations when it comes to editing inner rows:

You can only use the order switching arrows to switch the order between inner rows. To switch the order of widgets and inner rows, you need to manually drag and drop the widgets above or below the inner row.

2 columns, 3 columns, 4 columns widgets cannot be placed in inner rows. To add a column, right-click the row and click Add Column.

Unlike regular row, inner rows cannot be copy-pasted.

Widgets

Widgets contain the text, images, buttons, and other contentof your Website. To add widgets to your Site, click Widgets in the left menu, search for the widget you want, and then drag and drop it into your Site.

There are a few ways of deleting widgets from your Site. Youcan right-clickanywhere on the widgetto open the context menu and thenselectDelete. Alternately,you can click the red X atthe top right corner of the widget.

Snap to Align

While resizing widgetswithin the same column, Duda will attempt to ‘Snap to Align’ them to be the exact same size. You’ll notice that as you resize, Duda will jump ahead or behind to snap to location. This should make it easier to make widgetsthe exact same size.

Example of snapping to be the same size as the widgetabove.

Snap to Grid

The Snap to Grid system can help you lay widgets in the pages of your site with professional precision. This system allows you to align widgets horizontally and vertically within columns and rows. Rulers are presented when moving an element in its row or column, or when resizing the widget. The aligned elements are marked with a colored border. A widgetmay be aligned with more than one other widget, depends on the specific use-case. Note that alignment is supported in the views of the three different devices (desktop, tablet, mobile).

Considerations

While desktop and tablet views allow each row to hold up to four columns, mobile websites can onlyshow at most two columns in a row.

Columns added in desktop or tablet views will assume the full width of the page when switched to mobile view; to create a row with two columns in the mobile view, first switch to mobile view, then add a two-column widget.

FAQs

How do I put widgets side by side?

There are several ways of arranging widgets side by side. You can drag a widget onto your Website, adda column tothe row where that widget has been placed, and then drag another widget into that column. You can also drag the two-column widget onto your Website and then drag and drop thewidgets into each column.

How do I select a column or row?

Widgets often take up the full size of a column or row, making it difficult to select them. To get around this, right-click the widget in the column or row you want to select, hover over the Select Container option and then select either Column orRow.

How do I delete the last column in a row?

You don't! An empty column doesn't display on the live Site. It's just there in case you want to drop content into it. You can delete the column by deleting the row it's contained in.

Can I change the way content is displayed in the mobile view?

Yes! You can toggle the reverse column order option in therow design to change how columns are displayed on the mobile view in each row.

Resources

To learn moreabout adding widgetsto your Website, see Adding Widgets.

To learn more about editingwidgets, see.

Overview

The Table widget allows you to display text data in a table layout with rows and columns. Content can be added to the table by copying and pasting an existing table, using the editor, or uploading a CSV.

Adding Widgets.

How to Add the Table Widget

Drag & drop the Table widget anywhere on your page. To learn more about adding widgets to your website, see

Customizing the Table

Content Editor

You can add data to your table three ways:

Typing in the editor.

Copying and pasting an existing table.

Uploading a CSV.

Use Clear All to clear all data from your table.

Design Editor

With the design editor you can customize the table border, title bar, first column, background color, and text style.

The first column can be customized to have its own background color, font type, size, and color.

Even and odd row colors can also be customized to make data easier to read.

Column width can be set as equal or based on the width of the title, in which case the columns may not be equal.

On mobile you can select one of the following displays:

Squish:best to use if you have 2-3 columns, fitting your content to the screen width.

Scroll:best to use if you have many columns. You can also resize the widget and show a vertical scroll if your table is too long.

Collapse:Another detailed way to present your data,recommend not to choose this layout if you have too many rows.

Limitations

The table can include up to 30 rows and columns.

You can upload a CSV exported/copied from Google Sheets or Excel (non-RTL languages, only).

Table can only include text and links. Use rows and columns or List widget to create a table with images, buttons or other widgets.

In Edge version 17 the Table editor can not be opened. However, it works correctly in Edge 18.

Examples

Food ingredients:

Contact List:

Pricing Table:

Flavors Table:

Acesse o seu painel de Controle no Registro.br e selecione o domnio que deseja apontar para o site.

Clique em Editar Zona

https://www.whatsmydns.net/

Depois, clique em Modo AvanadoSIM.

O sistema ficar temporariamente indisponvel, por poucos segundos, enquanto os servidores esto em transio. Recarregue a pgina de 30 em 30 segundos at a tela ser liberada.

Clique Nova Entrada para iniciar o cadastro dos registros:Adicione as 3 entradas necessrias para o apontamento:

A Records

First A Record: Host/Alias: @ Target/Destination: 35.172.94.1

Second A Record: Host/Alias: @ Target/Destination: 100.24.208.97

CNAME

Host: www Points to: s.multiscreensite.comAps adicionar os 3 registros, salve:

Em alguns minutos o seu site estar no ar.

Para checar a propagao do DNS, recomendamos o

Knowledge Base

Other

Overview

Share the preview of your Duda site by clicking the "Info and Tools" button from the top menu bar.

Then, click on Preview Link and select if you want to share a link to view the site on: All Devices, Desktop or Mobile and click Copy.

This guide is for users on Basic/Team/Agency plan. For the guide for Duda Pro users click here.

If you want to downgrade or cancel a site and/or account plan, follow these steps:

Site subscription cancellation or downgrade

Site subscription cancellation

If you no longer plan to use the site and want to stop its renewed billing, simply disable the site auto renewal.

1. Go to the Site Payment information window.

Locate the site in the editor dashboard, hover the hamburger icon next to the site, and then click Payment Info in the drop-down menu OR

Locate the site in the Payment tab and click on the settings icon

2. Scroll to the bottom of the Site payment information page and disable the auto renew toggle.

[email protected]

Your site will remain published until the end of the site cycle, at which time it will be unpublished (see site payment info for renewal date). The site subscription is active until the renewal date, even if the site is not published.

If you want your site to become immediately unavailable, click Unpublish in the site editor.

Site subscription downgrade

If you want to switch from an annual to a monthly site subscription, or you want to switch to a subscription that does not include eCommerce, you need to disable the auto renew. When the current site cycle runs out, you can purchase any subscription for your site.

Account plan downgrade or cancellation

To downgrade your account plan or cancel it altogether, contact Duda’s support team at using the email associated with your account.

Be sure to specify whether you want to change or cancel the plan.

You can change the home page of your site, and set any other page in its place. The original home page will be saved as a regular page and can be reinstated as the home page at any time.

This is very helpful when you want to set an "under construction page" while working on your site or when you want to make changes to the homepage while keeping the old homepage in place.

To change the homepage:

Navigate to the Pages Panel and select a new home page.

Provide a new alias (URL) for the existing home page.

Considerations

This option is only available for normal pages (not popups, anchors, external pages, dynamic pages, 404 page, blog posts, etc.).

When setting a new homepage weDO NOTchange any links on yourwebsite, so anylinks pointing to the old homepage will need to be changed to the new one.

Once the homepage is replaced, the old homepage becomes a normal page and can be deleted.

Multilingual sites are not currently supported.

Knowledge Base

Responsive Website Builder

Manage Import & Content

Duda Support > Responsive Website Builder > Getting Started

Overview

Provides a place to store and retrieve images, files, and information for your Website. The Images & Content section makes adding new images and accessing existing images, files, and information faster.

Guide

Importing Content

To import your own content onto the Website, click the Import content button. Enter your Site URL or Facebook page and click Import.

https://www.facebook.com/

Collecting content from a client

To collect content directly from the client, click Collect from the client. Copy and send the URL to the client so that they can upload their own content.You can also choose to disable forms so clients cannot change the business information by clicking the checkbox.

Managing images

Choose existing images in the Photo Gallery or add new custom images by clicking the Upload New Image button.

Managing files

Click Upload New File to upload a file. When panning over the file with the cursor, a grey X button will appear in the top right corner. You can delete files using this button.

Managing form responses

To delete responses received via a contact form, open the Manage Form Responses field in the Content tab of your left-side editor menu.

The Form Responses page that opens allows you to remove any response to any form on that site. You can search for relevant responses in the Search visitor info search box. Make sure you search for the exact name, phrase or characters.

Business Information

Use the Business Information in order to add or edit information about your business related to your Site. You can choose to enter one or more of the following:

phone number(s)

email address(es)

addresses

Facebook account

This information will automatically be used in relevant widgets.

Adding a Facebook Profile

When entering your Facebook URL in the URL section, make sure to use the proper Facebook ID for your page:

+ ID of the page

Finding your Facebook Page ID

The Facebook Page ID is at the end of the URL, as shown in boldin the examples below:

https://www.facebook.com/</wbr>123456789123456

Business Profile

Give more information about your business to Website visitors. Describe your business goals and explain why customersshould use your products or services. Enter one or more paragraphs of information, for example:

About Us

Company Overview

You can later reference when building your Site.

Find and Replace

This tool lets you automatically search your Site for certain addresses, phone numbers, emails, and social media options and replace them when you need to update them.

Considerations

The Import Content tool will not always be able to import all of the content on a Site; it's limited by what our robots are able to see.

Changes made to specific widgets on the Site will override content added to the Content menu.

File size limit is 50Mb

The first step in creating Dynamic Pages is to define a collection.Collectionsare similar to databases in that they contain lists of items that have the same type of information (name, location, image, etc.).Every site can have up to 100 collections.

Notes:

Collections for Team plans are limited to 1 collection with 10 rows.

Collections for Agency and Enterprise plans are limited to 500 rows and 60 fields.

Inner collections (collections inside a collection) are limited to 30 rows and 30 fields.

Collection names and field names are limited to 50 characters.

Text fields are limited to 2000 characters.

For example, a collection might contain information about properties available to rent:

Property Name

Square Feet

# of Rooms

Price

Location

Image

Page_Item_url

Property A

2000

3

500,000

Tempe, Arizona

URL

property_a

Property B

1000

1

200,000

Denver, Colorado

URL

property_b

Property C

1500

2

300,000

London, UK

URL

property_c

Types of Collections

You can create three types of collections:

Internal Collections

Google Sheets

Airtable

External Database (only for customers with custom plans)

Creating a Collection

For specific instructions on creating a collection, see the above articles. Note all collections should adhere to the following:

The first row of the collection should contain the field names (such as Number of Rooms)

Data should be structured correctly based on the data type. See Using Google Sheets as a Collection and Using Airtable as a Collection for more information on supported data types and structure.

For Airtable and Google Sheets you should have a text field named page_item_url-which defines the URL of each page item and appears in the editor drop down. If this field is not defined, page URLs will get numbers (Google Sheets) or a random string (Airtable).

To use Location & Business hours you must follow a specific structure in a text field:

Business hours structure (field type: text):

SAT, SUN: 08:00-20:00; THU, FRI: 08:00-12:00;

Location (field type: text):

String - streetAddress, postalCode, region, city, country

577 College Ave, 94306, CA, Palo Alto, US

The geo location is calculated from this string, the postal code isn’t mandatory but if the address isn’t written correctly (typos for example) we might not find it

To create a collection:

Navigate to Content > Business Content > Collections and click New Collection.

create or convert a Dynamic Page

Select the type of collection you want to create.

Connect to the collection.

Define the correct data type for each field.

Click Done.

The new collection shows up in the Collection Panel.The next step is to so you can connect it to your newly created Collection.

Note: This feature is available for customers with an Agency Plan or higher.

The final step in creating Dynamic Pages is to create a list of links to navigate to the different pages. This is done byadding a List Widget and connecting it to your Dynamic Page.

To connect a List Widget to Your Dynamic Page:

Add the List Widget to the page of your site on which you want it to exist.

Navigate to the widget settings menu and select Connect to Data.

Under Connect Listto select the collection from the drop down.

Map the fields in the collection to the elements in the List Widget you want to display.

Under Connect Link to select the dynamic page (this is what creates the link between the List Widget and your Dynamic Pages).

Click Done.

Knowledge Base

Responsive Website Builder

Product Combinations

Duda Support > Responsive Website Builder > eCommerce

Product Combinations

Duda Support > Responsive Website Builder > eCommerce

Overview

The Product variations feature allows you to set a separate image/price/SKU/quantity/low stock notification for each set of product options. When this set of options is selected, StoreFront will always use the values (e.g. an image) assigned to the variation instead of the base/default ones.

Product variations can be used in a ton of different ways. Just to list a few:

Track inventory per option (stock based on options). For example, you can have one t-shirt available in “S” and “L” sizes, and then you can have a separate stock for each size. So for example, if “S” size is sold out, your customers will still be able to purchase the “L” one. This feature will be especially useful for merchants who sell apparel.

Assign different images to your options. When a customer selects an option, StoreFront will update the products main image. This will allow your customers to instantly see what they are going to buy and what the option looks like.

If your options affect (raise/lower) your product price, the product variations feature will allow you to update your product price on the fly. Your customer will be able to see the new price immediately right on the product details page.

Assign a different weight to your options. If you use options to sell products in different packs or bundles, then your shipping methods will return more accurate rates.

Considerations

Please note: This feature is only available with the Advanced Store or higher.

FAQ

Can I set the sameSKUs for a product and its variations?

StoreFront allows youto set thesame SKUs for a product and its variations unless the variation's stock differs from the base product's stock. In other words, if you set a different in-stock quantity for a variation, you'll have to set a different SKU for it. We based this logic on a reasonable presumption that if a variation has its own inventory, it is treated as a separate unique item, so it apparently should have a unique SKU.

Will the additional SKUs be included in the product number limit for my account?

Product limits do not include SKUs from product variations: you can have more SKUs than your plan limit totally when using combinations, only the number of base products is limited.

Knowledge Base

Responsive Website Builder

Overview

Grouping sub-navigation items is easier than ever with Folders. With the help of this feature, you don’t need to create an extra page just to organize related pages or anchors. You can now add a non-clickable Folder item to the navigation and group all related pages or anchors as its sub-items.

Folders appear under the Pages tab to help you organize your navigation items, however, Folders themselves are not actual pages. They are just elements intended for grouping other items together. This is why page-specific elements (such as URL and SEO optimization) or editing options (such as duplicate or set password) are missing from the Folder settings.

Guide

Adding a Folder

To add a Folder, go to the Pages tab of your editor. Click + New Page.

SelectFolder from the pop-up menu that opens.

Assign a name to the new Folder and click Add page.

When adding a Folder, please make sure it is compatible with the layout of the navigation on mobile view. Folders will have no effect if they are placed on the slot allocated for clickable elements only, which is why they may not work on some mobile menu layouts.

The new Folder will now appear on the list of the pages of your website. It will be marked with a Folder icon to distinguish it from actual pages.

Grouping sub-items under Folders

You can move pages or anchors under the folder item, the same way as you create sub-pages.

Editing Folders

Click on the settings icon next to the Folder tab for options to Rename, Hide in navigation (per device or in general) or Delete.

Remember that a Folder is not an actual page, so you cannot set a URL or a password for it, duplicate or translate it.

Considerations

Navigation can have up to 3 levels, so Folders can nest up to 2 levels of sub-items.You can place Folders inside Folders as 2nd level navigation items. However, because navigation cannot have more than 3 levels, you cannot use a Folder as 3rd level item (it would have to be empty).

Deleting or hiding a Folder in navigation will delete or hide all of its nested elements!

Overview

On September 15, 2019 our eCommerce Store plans were updated to the following:

Demo Store (free)

Standard Store (previously 100 product store)

Advanced Store (previously the 2,500 product store)

Unlimited Store

For features and pricing of each plan, see https://www.duda.co/plans/ecommerce.

Plan Information

Demo Store

The Demo Store is free and includes all the features of the Standard Store so you can show it to your clients before paying for it, with the exception of the option to check out. After purchasing a plan, checkout is possible without further customization.

Standard Store

Previously the 100 product store, this plan includes store search and display filters, full customization, sale options and more.

Advanced Store

Previously the 2,500 product store, this plan includes 1G digital downloads, discount coupons, automatic tax calculations and more.

Unlimited Store

The Unlimited Store includes everything offered in the lower plans as well as Square POS support, global discounts, and unlimited products.

Considerations

No change to existing sites

No change in pricing structure

Templates using the store will have to be updated

When publishing a site with the Demo Store, the Standard Store is auto-selected, but you can select to stay on the Demo Store using the drop down

Knowledge Base

Responsive Website Builder

Google PageSpeed

Duda Support > Responsive Website Builder > Advanced

Overview

Duda has optimized websites published on the platform to score highly on the Google PageSpeed test. This test looks at many technical details of how webpages are built, and checks to see that they fit the best practices that enable websites to load quickly. The most important check in the PageSpeed test examines how the website code is structured. Google checks to make sure that the code is structured in a way that allows the browser to load the content fastest.

Why Duda optimized for this

At Duda, we believe that website speed is one of the biggest issues facing the web today. Slow loading websites have higher bounce rates, lower engagement and give the entire web a negative reputation for being slow. We know that faster responding websites provide a lot of value to site visitors by giving each person a better browsing experience.

Why Google built this tool

Google built the PageSpeed tool because it felt many websites load too slowly, and are not getting content to users fast enough. Google knows that users are more likely to engage with websites that deliver visible content faster, enabling both Google and the website to provide a better overall experience. Usually, this means having a website load in under three seconds. Because Google’s core product (search) relies on other people’s websites, it wants to make sure that webmasters / designers / developers build websites that load quickly.

What Google checks for

Google has a list of optimizations that it checks for on both desktop and mobile website versions. It then uses how well your site is optimized for each of these checks to come up with an overall score (out of 100) for your website speed. Here’s what Google checks for:

Avoid landing page redirects: This means that you should not redirect users to another page of your website when they load it up. For example, you should not redirect all visitors to a second version of your homepage.

Eliminate render-blocking JavaScript and CSS in above-the-fold content: This is by far the most important check that Google performs. This looks at the code in your website and makes sure that you are prioritizing content over other code. Often, website developers place heavy scripts & CSS files at the top of an HTML file. This makes the browser process/load these resources first, instead of loading content first. This check makes sure you prioritize content above the fold. (Note: Above-the-fold means the first content a user sees when loading a webpage. This is usually the header, navigation and topmost content of the body of the page.)

Enable compression: This checks to make sure that your webserver compresses (makes smaller) the raw data (HTML, CSS and Javascript) before it transmits it over the internet to your browser. This results in big savings in the total size of your website.

Leverage browser caching: The caching check makes sure that you tell the browser to save this content locally, instead of re-downloading it the next time you need to access it. This saves precious time that is often spent connecting and downloading content on page-reloads.

Minify CSS: Minifying CSS means that you make the CSS file as small as possible by removing extra spaces, line breaks, and other formats. Think of this as similar to compressing the file to save total size.

Minify JavaScript: Similar to minify CSS, minifying JS can save a lot of size on the individual file that gets downloaded by the browser.

Minify HTML: Similar to the above two, but removes extra spacing from the primary HTML of the website.

Optimize images: The second most important check that Google performs, this makes sure that images you send to the browser are optimized, compressed, and not too large. Images account for roughly 65-70\% of the total size/weight of a website. Optimizing images means that you compress the images and make them as small of a file size as possible before having to have the browser download them. There are two important items to do here: (1) Make sure that images are compressed. This requires running them through compression tools to make them smaller, without reducing quality of the images. (2) Resizing images. You do not need to deliver an image that is very large (5000 pixels, for example) to a mobile browser, thus you should resize the image.

Prioritize visible content: This makes sure that you place content at the top of the website HTML. Try not to load additional content that is not relevant to the first load of the website.

Reduce server response time: This check looks at your server to make sure that it is responding very quickly to visitors coming to your website. Google requires that the user waits no longer than 200ms (1/5th of a second) to get content/HTML back from your server.

With the introduction ofthe open-source Lighthouse project in November 2018, Google page speednow looks at awide range of website properties in addition to speed (such as SEO, Accessibility, PWA and Best Practices). In addition to the tests above, Lighthouse now checks for:

First Contentful Paint:This is a metric that comes from a real browser loading a website. When you run a Lighthouse test, a real browser will go and visit your website, load it and monitor the performance. The First Contentful Paint metric reports on how long it takes for any type of content to be displayed after a page has started to load. This can be an image, a background color, etc.., and time to First Contentful Paint is measured in seconds. The reason this is a valuable metric is that it is the first time a user knows that something on the website will load it’s the first indication a website is loading.

Speed Index:This is a metric that comes from an old Web performance tool called WebPageTest. It’s been around since 2012 and is quite effective in determining how quickly a website loads its content. It works by taking screenshots of a website every 0.5 seconds as it loads. Using these screenshots, it calculates the percentage of content loaded onto the web page in 0.5-second increments and issues an overall speed score. The lower the number, the faster the website appears to load for the user. The goal with this test is to really understand how quickly the user sees content and if there’s anything blocking the website from displaying content as fast as possible.

Time to Interactive:Another important metric is how quickly the user can interact with the page. For example, the user might want to click on a button or scroll the page. This is particularly important on mobile, where the user will directly touch a screen to interact with the page. The goal for web developers should always be to ensure a page is interactive whenever there is any content on it. This is a very tough challenge due to the way browsers work.

First CPU Idle:This metric relates closely to time to interactive, as it is an indicator of how quickly all initial content/resources within the website are loaded and the CPU of the device enters an idle state (doing nothing). The reason this is reported on is that developers should focus on loading the minimal amount of content first. By sending a small amount, the CPU of the device will process all the code and get to an idle state faster.

Estimated Input Latency:The final metric that Lighthouse reports on has nothing to do with the first load performance of your website. Instead, it attempts to give you a number (in milliseconds) in which your website responds to taps/clicks. The idea is that the faster your website responds, the more users will consider it speedy and are less likely to leave the site.

After performing these tests, Lighthouse will also give prioritized recommendations about how you can help improve the overall speed score. This appears on the second half of the page and gives very technical details about what you can do and the benefits these changes may provide.

What Duda does

Duda has optimized the websites built on our platform to score highly, specifically on the Google PageSpeed test. This means that we have looked at the tests listed above and optimized our websites for each one of them. We have a great blog post written by our CTO that describes how we optimized for page speed. Here’s a rundown of how we handled each of these checks:

Avoid landing page redirects: For most Duda websites, we pass this check 100\%. This is not fully under Duda’s control, as we allow users to redirect to other pages via our URL redirect. The recommendation here is to make sure that you do not send links to your customers, partners, etc., that are not a real page of your website.

Eliminate render-blocking JavaScript and CSS in above-the-fold content: As part of the publishing of websites, Duda optimizes the structure of websites to conform to this recommendation. We do this by: (1) Calculating what we call ‘critical’ CSS. This means that we look at the website and see what CSS stylings are required to display the website. We then place this content inline within the website so that it loads first. (2) We then move all scripts to the bottom of the website, so that content is loaded first.

Enable compression: Duda enables gzip compression for connections to our website. This ensures that the file is compressed, transferred over the internet, and then uncompressed by the browser.

Leverage browser caching: Duda sets cache headers on all files we load. This ensures that browsers that download these files (CSS, JS, Images) know how to temporarily store the file in the browser cache, so that the next time the browser needs to access that file, it is stored on the machine locally, instead of having to re-download it from the website.

Minify CSS, JS and HTML: As part of Duda’s publishing process, we minify all CSS resources. This ensures that they’re as small as possible once downloading.

Optimize images: Every jpg or png image you upload to Duda, we run through an extensive image compression & resize process to do the best possible image handling we can. We run the following processes:

First, we run the image through a lossless compression algorithm and save it in our CDN. This reduces the base size of the image.

We then resize the image into five different versions. Learn more about this here.

After resizing, we run all images through a lossy compression algorithm. This slightly lowers the image quality, but results in big image size savings. In the clear majority of cases, the quality lost is not visible to the human eye.

After the lossy compression, we run the image through one more lossless compression to ensure that it is at the smallest possible size.

Prioritize visible content: As part of the way Duda builds every website, we structure the site to fit this recommendation by default. This means placing header content first, followed by body content of the page.

Reduce server response time: This check is mostly about making sure your website is not too slow, rather than fast enough. Since Duda hosts all websites on our platform, we can make sure that all of the websites we host respond quickly. We use industry-leading Amazon Web Services which helps us maintain these standards.

What to do if your site checks poorly

While Duda wishes every website we run would always rank high, it’s not something we can promise. This is because our customers can add their own code, content and designs to the website, so we don’t have full control over what they can or can’t add. For this reason, there are some scenarios in which Duda websites will not score in the high 90s. Here’s a list of errors/issues we see Google PageSpeed reporting to us, based on how the website was built:

Eliminate render-blocking JavaScript and CSS in above-the-fold content:

Map element above the fold. If you place a map element at the top of your Duda website, this will often come back as a negative on your PageSpeed rankings. To fix this, move the map element to the bottom of the page.

Store front above the fold. If you place a store at the top, it can often cause this warning to appear. Duda is working on a fix for this, but as of now, the only recommendation we have is to move the content lower on the page. One possible way of doing this is to add an image and helpful text above the store element, so that the store itself is not in the ‘above the fold’ area of the website.

Custom code/script in header: If you placed custom code in the head section of the website, an error will often appear from Google that this is slowing down the page rendering. There are two options for fixing this: (1) Place the code in the body-end.html file of the website instead of the header. This moves the code to the bottom, thus forcing it to load later rather than earlier. (2) Make sure the script embedded here is loaded asynchronously. This means that the browser loads it in the background while continuing to load the rest of the website content. To enable async on scripts, you need to alter it like this:

Old code: <script src=”https://example.com/script.js”></script>

New async: <script src=” https://example.com /script.js” async defer></script>

You’ll notice that the code above tells the browser to load this code ‘async’, which should help pass this Google PageSpeed test.

iframe embed: If you embed a custom iframe into a Duda website above the fold, it will most likely come back with this error message. Please move this content lower down the page, or remove it completely.

Optimize images: Today, Duda’s image optimization works only on JPG & PNG images. If you are uploading a TIFF, GIF, or other image formats, Duda might not be able to optimize it and this could be the reason for this warning. We recommend running the image through an image optimization service, such as EzGif, Compressor.io or TinyPNG.

Another check Google performs is to make sure that you don’t have large images that are resizing for small spots. Duda tries to help out with this, by placing smaller sized images in columns that have less sizing, but this process is not perfect. Sometimes you might need to download an image, resize it exactly for the column size you want to use, and re-upload that image. This is fairly a rare case.

Resize images: While Duda optimizes images to make sure that they're compressed at a smaller size, Duda doesn't actually resize your image for you in the desktop version of your site.

For example, if you use a 3000 x 3000 pixel image on a page and resize it using the editor's drag-to-resize feature to only 300px on Duda, it still means that it's loading the entire 3000 x 3000 px image. This can negatively affect your pagespeed score.

You can fix it by resizing the image using the built in image editor or by resizing it in photo editing software and re-uploading it.

Leverage browser caching: If you include some custom code in your website, it will often load from a 3rd party website. If this website does not enable caching, then Google will find this and recommend enabling browser caching. You should contact that 3rd party service to get them to implement this change on their server.

Your page may be too large: If you have a lot of content on one page, it can cause the page to be large even after we run the optimization tool on your site.

Consider using less images or dividing up your content by moving content to other pages.

Current unfixable issues:To note, these are pagespeed issues reported by Google that cannot be fixed by yourself and must be processed as feature requests for Duda:

Leverage browser caching

Minify HTML / CSS / JS

Optimize CSS delivery

Cases where Duda does not optimize the site

There are a few cases where Duda does not attempt to optimize the website upon publish. If you have placed custom code that uses jQuery (($(‘#ex’)) or the Duda JS API: dmAPI.runOnReady(‘code’,function(){}); into the header of the website. The reason we do this is because this code often requires jQuery or the dmAPI functions to exist, but because our optimization moves this code lower on the page, it will no longer work and thus break the code that’s been installed.

Knowledge Base

Responsive Website Builder

Set Up Specific URL Redirect

Duda Support > Responsive Website Builder > Going Live

Overview

The URL Redirect feature letsyou redirect specific URLs on your site to specific pages. Replacing your website with a new Responsive Websitetemporarily affect your search engine rankings while Google and other search engines adjust to the changes.Use the URL redirect feature to redirect your oldpage URLs to their new Responsive Website URLs and keep search engines happy.

Guide

ClickSettings in the left menu.

Click URL Redirect.

Click Add new redirect to manually create a URL redirect.

Enter the original URL to be redirected. For example, if your Site originally had a page yoursite.com/my-page.html, enter /my-page.html here.

Choose the redirectdestination page. You can choose to usea page from your new Site or an external URL.

You can edit or delete your custom URL redirects by clicking Edit or Delete in the redirect menu.

Considerations

URL Redirects are very useful if you have multiple websites that you want forwarded to your responsive website. Redirects are also important when you are switching domains or moving specific pages to a new domain. While URL redirects are very beneficial in these cases, they can also cause confusion visitors to which website they are visiting. When using redirects, make sure the visitor understands that they will be redirected so they do not mistake it for phishing attacks.

Redirecting with URL parameters

Specific URL redirects do not work on URL parameters. A URL parameter is anything that comes after the `?` or `#` in the URL. Duda treats any URL with a URL parameter as the same URL.

That means this URL: http://www.sitename.com/page1

is the same as this URL: http://www.sitename.com/page1?url_referrer=blank

If you have a 301 redirect set up onpage 1, it will also redirect any /page1 URL with a URL parameter. If you need a specific URL redirect for a URL parameter, please check with your DNS host to see if this is something they can set up for you.

Knowledge Base

Responsive Website Builder

Pages and Popups

Duda Support > Responsive Website Builder > Editing a Site

Overview

The Pages & Popupssection is a major part of your Website.

The Pages section allows you to reorder, manage and create new pages in your Website. Organize your Website's widgets by using multiple pages to improve your visitors'experience and increases the chance that they will find the information theyneed.

The Popups section lets you add new popups to yourWebsite. Popups are a type of small window that appears in a web page. Popups can be set up to appear when clicked as a link or automatically as an action from a personalization rule. Use popups to grab user's attention or provide information without having to change pages.

You can access the pages and popups menu by clicking "Pages" on the left menu.

see our Personalization Rules article.

Pages

Adding pages

Click Pages in the left menu.

Click New Page.

Select a page type. Page templatesare pre-populated with relevantwidgets.

The Page URL page type links the page to another URL instead of creating a new page.

Once you've selected a page type, enter a title for your new page, and a URL if necessary.

Click the 'Add Page' button and start creating your new page.

Reorganizingpages

In the Pages menu, clickand drag a page to move itwhere you want it to go. Dragging a page slightly to the right nests the page as a sub-page of the page above.

Page settings

Access the page settings byclicking thegear icon next to each page.

Page setting options

Rename - Rename the page in the editor. NOTE: This does not change the page URL.

Hide in navigation-Make the page hiddenon the navigation menu. It will still be visitable by the direct URL.

Duplicate -Creates an exact copy of the page.

Lock for Client editing -lock entire pages so clients can only view, not edit or delete.

SEO -You can access all the SEO settings for this page here.

Open Graph Image - you can add a unique image on every page that appears when a site is shared on social networks. If no image is added, the site image is displayed.

Set password - Set a password for your Site.

SEO

Search engine optimization (SEO) is the process of improving the visibility of a Website or a web page in a search engine's un-paid search results. Sometimes this is called "natural" or "organic" traffic. From the Site's SEO menu, you can edit the pageTitle, Description, and Keywords. You can also edit the header HTML for that page only.

Prevent Search Engines from Indexing a Page

For maximum SEO benefits, all pages of your Website are discoverable by search engines. However, if you would like to instruct search engines to not index a certain page, you can do that inside of Page Settings.

Click Pages on the left menu.

Click the settings button for the specific page.

Click SEO.

Click the button to the right of 'No Index' to instruct search engines to not index this specific page.

Search engines are now blocked from crawling this page. This action will only affect a single page. You will need to mark this setting for each page you do not want to be indexed.

Open Graph Image

You can add a unique image on every page that appears when a site is shared on social networks. If no image is added, the site image is displayed.

Popups

Adding a Popup

Click Pages in the left menu.

Click the Popups tab.

Click theNew Popup button.

Select a popup type. The popup type pre-populates the popup with widgets.

Once you've selected a popup type, enter a name for your popup.

Click 'Add Popup'.

How to Activate a Popup

Unlike a page generated in the navigation automatically, a popup can only be triggered by being clicked as a linkor by using a Website personalization rule.

Linking to a Popup

There are severalwidgets that allow you to link to a popup, such as Photo Gallery image links, text and buttons.When editing the links for these widgets, simply click the popup optionto bring up the popup selector.

Using Personalization Rules to Condition a Popup

NOTE: Popup triggers only occurONCE per session

You can also create a popup using website personalization. Create a personalization rule. In the "action" field, select the popup action.

For more information on website personalization,

Editing A Popup

A popup is verysimilar to a page. You can add new rows, columns and insert any widget into a popup.

You can adjust the size of the popup by dragging the cornerhandlebar.

Popup Settings

The popup menu comes with 3 basic settings.

Rename - Rename the page in the Editor. NOTE: This does not change the page URL.

Duplicate -Creates an exact copy of the popup.

Delete - Deletes thepopup.This action is irreversible unless you have a backup.

Considerations

Page SEOvs Site SEO

We recommend adding SEO information (Title and Descriptions) on the page level, so each page can have a unique Title and Description. This is more beneficial than having one Title and Description shared across the entire Website.

I'm using a popup via Website personalizationbut it's not working

Popups created with personalization conditionsonly appear once per session. A session is any activity on the Site and remains active until at least 30 - 60 minutes have passed.

To see your personalization rulein action, try1) clearing your cookies and cache, 2) use another browser or 3) wait till the time has expired.

Knowledge Base

Responsive Website Builder

Anchor Tags & Links

Duda Support > Responsive Website Builder > Getting Started

Overview

Anchor links let you send visitors to a specific section of the page, making it easier for them to get fromplace to place on a longer page or to a specific section that you'd like to reference. Anchor links arevery useful for letting users skip past content that may not apply to them, keeping them focused on what's important.

Guide

Adding an anchor

Right-click a widgetor row, then select Set As Anchor.

Choose an anchor name. If you'd like the anchor to appear in the Site's navigation, make sure 'In Site Navigation' is checked.

Click Update.

Linking to an anchor

When creating a text or button link, select the Anchor option, then pick the anchor you'd like to link to from the dropdown menu.

Deleting an anchor

Right-click the anchor's widgetor row, then select Edit Anchor.

ClickDelete Anchor.

Considerations

You cannot add anchors to content in the Footer section.

Knowledge Base

Responsive Website Builder

Duplicate a Site

Duda Support > Responsive Website Builder > Site Settings

Overview

Copy an entire site at once using the Duplicate feature.

Steps

1. From your account dashboard, click the Duplicate button.

2. Choose a name for the new site, then click copy.

3. The duplicated site will now appear on your dashboard.

Knowledge Base

Responsive Website Builder

Overview

Your site's domain is like its street address; it lets other people find it. Setting up your site domain is very important as it allows people to visit your sites. While our site builder does not host your domains, you can purchase a domain and connect it to your published site by creating a CNAME and two A records in your DNS settings.

Taking a Site Live

Taking your site live requires three steps. The steps are as follows: publishing your site, setting up your domain in Duda, and setting up your domain through your domain host.

Publishing

For your site to show up at any domain, you first need to publish it. In your editor, locate and click on the “Publish” button at the top right.

here

Once you click publish, you will be taken to a payment page.Select the plan that is right for you, and continue on with this process.

Note: If your site was previously published, you will likely see ‘republish’ instead of ‘publish’

Setting up your Domain in Duda

After a site is published, you will be prompted to select from one of three domain options.

Default Domain: This is a domain hosted by Duda which is not good for your site’s SEO. The URL will be a subdomain of Duda’s with your custom naming. You may use the original default domain.

Purchase a new domain for your site: You can purchase a domain from either Google Domains or Hover. When you type your domain of choice into the field, a dropdown will appear with suggestions. This domain will already be set up to work with Duda. For more detailed instructions, refer to the article here.

Note: Choosing choices 1 or 2 means you do not need to continue setting up your domain through this guide.

You may use a domain that you already own from the domain host you purchased it from. Please note that if you are choosing to use your own domain, you will need to continue with the rest of the guide in order to take your site live.

Note: You can change your domain at any time after publishing your website. You can always access this screen by editing your site and going to “Site Settings” -> “Site URL:” -> “Change site URL”

Setting up your Domain in your Domain Host

After setting up your domain in Duda, you will need to set up your DNS settings through your domain host. In order to do this, you will need admin access to the domain which you intend to use. In your domain host you will need to create 2 A records and a CNAME record.

Note: Some domain hosts will not allow you to set up multiple records for the @ domain. If this is the case for your domain host, then simply add one record for the @ domain and include both IP’s.

Here is an example from Google Domains, in which they use one A record with two IP's:

Here is an example from Godaddy, in which they use two A records (one for each IP):

The Values you need to add for the CNAME and A records are below:

CNAME

A Records

First A Record:

Host/Alias: @

Target/Destination: 35.172.94.1

Second A Record:

Host/Alias: @

Target/Destination: 100.24.208.97

The reason we use two A Records is for server balance and redundancy.

Note: If you previously took your site live with instructions involving a 301 Redirect and CNAME, you will need to re-create your SSL Certificate. For more specific instructions, refer to the article here. In addition, you will need to remove the previous settings for the 301 Redirect.

Considerations

“I can’t figure out how to create the CNAME and A Records in my Domain Host”

Most domain hosts have instructions on creating CNAME records and A records in their help center.

If you cannot find this information, you can ask your domain host the following:

"How can I create a CNAME record and two A records for my domain with the values below:”

CNAME

A Records

First A Record:

Host/Alias: @

Target/Destination: 35.172.94.1

Second A Record:

Host/Alias: @

Target/Destination: 100.24.208.97

“I've followed these steps but my site still is not live!”

CNAME/A records can take up to 48 hours to propagate, so your website will not usually show up immediately. If your site still isn't showing up after 48 hours, something is probably wrong. To figure out what's going on:

Go to https://www.whatsmydns.net/ and select either “CNAME” or “A” from the dropdown menu.

For CNAME, you will fill out the field using your whole URL i.e www.example.com

For the A Record, you will fill out the field using the naked domain i.e example.com.

If you see red X's, or do not see the correct host to the right of each location, this means that either the CNAME record/A record was not set up correctly or the domain host is not propagating.

Check that the CNAME/A record is set up with the correct values as listed above.

If everything is set up correctly and you've waited 48 hours, but your site is not showing, please contact your domain host for more information.

If you see green check marks and the correct host name, your CNAME/A record has been set up successfully.

Common Errors

"Your domain is not set up correctly"

This error means either that:

Your domain is not set up and/or propagated appropriately.

To resolve this, please make sure you've followed the steps in this article and wait up to 24 hours.

We're expecting a different domain name.

To resolve this, make sure that the site URL in this interface has a www before it.

"Domain already in use"

This error means that another site in our system is using this domain. To resolve this, if another site in your account uses this domain, go edit that site and change its assigned domain. If no other sites in your account use this domain, please:

Login to your domain host and create a TXT record with the name value 'domainverification' and have its text value be 'proofofdomainXX-XX-XX' (the XX-XX-XX should be today's date). This will demonstrate that the domain's owner (you) is requesting the change.

Contact our support team at [email protected] to explain the problem so that we can free up the domain for your use.

Can’t Figure it Out?

Our support team is available 18 hours a day, 5 days a week for any questions between 12:00 AM - 6:00 PM PST. Navigate and fill out a contact form. A support agent will respond to your ticket as soon as possible.

Overview

Site Comments is a collaboration tool that enables your team to communicate with clients and each other while building sites. The entire review process is faster, clearer and more accurate, giving your clients better service, faster go-live, and allowing more time to scale your business. It also eliminates the need for alternative methods of communication (such as email, messages, phone calls, etc.) and creates a single channel for receiving feedback and responding to it.

Site Comments are included for customers on Trial, Team, Agency and Enterprise plans for up to 100 clients. Customers on Team and Agency plans will need to upgrade to Enterprise Plan and purchase Unlimited Site Comments to keep using this feature.

Note: Clients are based on total number of clients, not the number of clients using Site Comments.

Use Cases

Internal communication between team members only (these comments can be marked as Internal - visible to team only so clients don't see them)

Collecting feedback from clients as they review the site (marked as Public - visible to clients & team)

Making notes while building the site

During the QA process

Creating a record of comments and responses

Access Site Comments

The comments bar controls the Site Comments functions. The comments bar is located on the right of the screen and includes the following actions/tabs:

The bar can be minimized by clicking on the X icon and can be reopened by clicking on the comments icon on the top bar.

Add Site Comments

To add a comment, click the plus icon on the comments bar - comments can be added to any element on the site.

Click on an element to add a comment. Hovering the element will help position the comment accurately.

Choose whether you want the comment to be internal or visible to clients and your team.

Enter your comment in the input field. You can also add an image as a comment by clicking on the image icon in the bottom right corner of the comment field.

Click Submit.

Note:Comments always retain the same visibility settings, meaning if a comment starts as Internal it will remain Internal and if a comment starts visible to the client it will stay visible to clients.

Tip: To make an internal comment visible to clients, add a new comment and set it to public.

Reply To Site Comments

Open the comment you want to reply to. You can reply to comments via the comment itself or in the comments log.

Click the comment text field, or click Reply in the comments log, and enter your reply.

Click Submit.

Edit/Delete Site Comments

Comments can be edited or deleted by the person who creates them or by a team member. To do so, follow these steps:

Open the comment you want to edit/delete.

Hover over the comment to reveal the more icon and then click on the icon.

Click Edit or Delete.

Warning: Deleted comments cannot be restored and are not displayed in the comments log. There is no undo for edited comments.

Resolve Site Comments

To resolve a comment and leave a record of it in the comments log click Resolve in the upper-right corner of the comment. Resolved comments can be reopened and you can also view them usingthe filter in the comments log.

Invite Clients to Add Comments

Inviting clients to add Site Comments is great customer service and improves the site design experience.

To add clients to Site Comments:

If clients don't already have permissions to the site you will need to add them via Users & Permissions.

After they have access to the site, click the share icon on the right panel to open theNotification Setting.

Choose Add Client Permissions.

Select their name in the dropdown menu.

Note: Clients only receive a welcome email the first time they are added to a site, so you may want to notify them when you add access to Site Comments if they already had access to the site.

Once a client has been added to the site, they can review and add comments. They will also start to receive email notifications when someone adds, replies or resolves comments on their sites.

To remove clients from a site, click Remove next to their name. They will no longer have the Site Comments permission; other permissions will stay as is.

Knowledge Base

Other

Overview

Logging into your account is very easy. Simply head over to duda.co then hit the login link at the top right to log into your dashboard.

please see our support article on logging in

Creating an account

Creating an account is easy!Just hit the sign-up button to start creating your own Duda account so you can start creating sites. It'sfree to create accounts and try the website builder, so just head over to our sign up page to get started.

I'm having trouble logging in

If you forgot your password, you can use our forgot password feature to get access back to your account. You must enter a valid, Duda email that was created in our system before.

The password forgot featureis telling me my account is invalid

Try to think of the emails that you might have set up. Without knowing the account email address, it won't be possible to get access back to your account.

If you had an account on another platform,and accessing your editor.

What is the CCPA?

The CCPA, which entered into force on Jan. 1, 2020, is a California privacy law which extends new data privacy rights to California "consumers" (California residents), and requires businesses to provide consumers with thorough descriptions of their privacy practices. Such consumer rights include the right to access or delete personal information collected by a business and the right to opt out of a "sale" of personal information. However, transfers to "service providers" are not considered a "sale." Duda only discloses personal information to its service providers, as needed to provide, and improve its services.

Who does the CCPA affect?

The CCPA applies to organizations which either has (i) annual gross revenues in excess of twenty-five million dollars; or which annually buys, receives, sells, or shares for commercial purposes, alone or in combination, the personal information of 50,000 or more consumers, households, or devices; or which derives 50\% or more of their annual revenues from "selling" (as this term is defined in the CCPA) consumers’ personal information.

Under the CCPA, 'Personal information' means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, including information pertaining to a specific device (namely IoT enabled devices) provided it could be used to identify a particular consumer.

Duda and the CCPA

Duda takes privacy and data protection matters seriously and welcomes the CCPA as a major step forward in shaping data protection requirements in the United States. Duda has completed a thorough review of the legal and technical impacts of the CCPA, and has made all required adjustments to our products, services, and documentation to be compliant with the CCPA. This gives Duda customers more control over their personal data practices and provides them with the necessary tools to protect the information of visitors to their Duda websites.

How does Duda ensure full compliance with the CCPA?

Duda’s organizational policies have been updated to address the CCPA's requirements.

Duda has conducted an encompassing legal and security audit to make sure all of our security measures and protocols are fully CCPA-compliant.

Duda's staff has been trained of the CCPA's requirements and is fully aware of the need for strong data security and privacy practices across the entire company, and of consumers' rights under the CCPA.

Duda has adjusted its operational procedures required to support consumers' rights and requests under the CCPA.

We have updated all our legal documentation and agreements in light of CCPA requirements.

We have enabled the following new features:

We have updated ourPrivacy PolicyTemplateto enable our clients to which the CCPA applies, to communicate information about their personal information processing in a clear and transparent way, in line with the CCPA requirements.

We have updated our Contact Form so our clients can now implement convenient methodsto for their website visitors to submit consumer requests under the CCPA.

How do I submit CCPA related questions, concerns, or issues to Duda?

If you have questions about Duda and the CCPA, or wish to report a related issue, please contact Duda support as soon as possible by visiting our support portal, or by sending us an email to: [email protected].

Uberall is a global leader in providing a seamless Near Me experience. Uberall givescompanies optimal online visibility, so businesses can easily connect with consumersat all the online touch points they have with the local outlets of a brand, from finding, persuading, buying and recommending, to returning as a regular customer.

Pricing

Plan

Description

Listings Light

$120/yr

Get your clients listed on 10 directories (Google My Business, Facebook, Apple Maps, and so on)

Link a website and drive store visits

Control visibility and improve local search ranking

Listings Basic

$204/yr

Get your clients listed on 50+ directories

Benefit from updating business information across all channels at once

Link a website and drive store visits

Control visibility and improve local search ranking

Business Listings and Engage

$300/yr

Get clients listed on 50+ directories

Link a website and drive store visits

Control visibility and improve local search ranking

Monitor and answer reviews in real-time

Engage with customers wherever they are

Share location-relevant news, promotions and events across multiple platforms

Get Started

Uberall is a central location to manage data about your business. For them to work best, they need information about the business you are looking to set up. The core information needed is:

Business Name

Address

Phone Number(s)

Hours

Category or type of business

Contact email address(es)

A description of the business

Having this information ready to go will ease the setup process and get you up and running quickly. All of the data added here will be published across the many different directories, mapping services, and social networks that Uberall connects to.

Client Access & Management

While you can give your clients access to Uberall, we do not believe it is necessary. Most of the management of Uberall is making sure you have accurate data and information. All of the data can be successfully setup by an agency servicing a client, as updates are fairly infrequent.

If you are using the Engage product, this changes. It will be fairly frequent where a review comes in from different services and it is best to have your client respond directly to reviews or questions and answers. If you do use the engage product, we do recommend giving users access to the App through permissions.

Features

Listings Management

Manage Listings From One Place by having Uberall act as the source of truth for all business data.

Maximize Local Search Rankings by being listed on up to 70 different platforms. This ensures your business can be found anywhere users look online.

Improve Data Consistency and Online Visibility. By having a central source of truth, all data will be updated accurately on all listings networks.

Ensure visibility on Google. Uberall connects directly with Google My Business to ensure that all business data is updated in real-time.

Reputation Management

Monitor your online reputation across all locations and platforms, including Google,

Facebook, Yelp and many directories.

Proactively manage all your online customer feedback, both positive and negative.

Respond to feedback and customer-generated content.

Gain control of how reviews are managed across locations with multi-level platform management and workflows.

Gather intelligence from reviews that can be used to address widespread or location-based issues and resolve them.

Common Questions

What happens when I edit locations on the directory itself?

Some directories (such as Google My Business) allow users to edit listings on the directory itself. However, any edits made will be overwritten as soon as the next sync with our system takes place. Therefore, you must make any changes directly in our platform to ensure the information remains consistent across all directories.

How long does it take for my listing to appear on a directory?

The time it takes to create or edit a location depends on the speed of the directory’s response to the data we send.The creation of a new listing should appear within a day. However, some directories have to manually check all new listings which may take a little longer.The update of existing listings also varies in speed - up to approx 10 days.If you’re concerned about the speed of creating or updating a listing, you can always reach out to our support team, who will follow up with the directory if necessary.

Why is the category I selected in the platform not identical to the category shown for my listing in the Directory?

Different directories have different category options, and we will internally match the selected categories to the closest option(s) available for each directory. However, there are instances when they will not be exactly the same.

What can I do if my listing is claimed by others?

Depending on the directory, the way of proceeding will be different when your listings are claimed by others.

Certain directories will allow you to overwrite the existing listing. This procedure can take place automatically when we send the information to the directory and the directory connects your data with an existing URL created or claimed by others.

If a listing is overwritten, the previous owner of the listing might complain with the directory, which in turn will forward the complaint to us and to you. Other directories, such as Google, will not allow claimed listings to be overwritten.

Should you consider an existing Google listing to belong to you, you should contact Google directly and present an official claim which will then be discussed with the current owner.

How do I remove duplicates in Google My Business?

A duplicate location in Google My Business (GMB) is any location for which another verified location exists in any Google account. Any location marked as 'duplicate' or 'access needed' will not be published on Google Maps. So here are some actions you can take to fix this:

If you have both locations in your Google Account, you can remove the unverified location yourself immediately.

If somebody else manages the verified location, your location will be listed as 'access needed'. You can request that Google transfers the ownership to yourself.

If the location is falsely marked as ' duplicate' by the Google algorithm, you can contact Google Support to remove the incorrect duplicate status of your location.

What does Profile Completeness mean?

Locations can only be created and successfully synced in certain directories depending on their data requirements.

We will qualify your Profile Completeness as incomplete if locations have any missing fields, regardless if they are synced or not.

In the Dashboard you will be able to see the average completeness of your locations as a percentage as well as the number of locations requiring completion.

The Profile Completeness value refers to the data that our platform considers of highest relevance, in addition to the mandatory data fields, for a professional online representation of your business.

How can I verify my Google Account or my locations?

The verification of individual locations can be done via phone, postcards or in some cases via email (only if each location has individual email address).

Postcards for individual verification can take up to 14 days, therefore we highly recommend using phone or email verification where applicable.

Transferring or Requesting Ownership (claiming)

If one or some of your locations are already verified and managed under a different Google account, you may be able to transfer or request the ownership.

If you own or manage the other Google account/location group as well, you can simply transfer the location.

In case you do not have access to the account of the verified location, you have to claim (request ownership) of the location by following the steps below:

Search for your business on this link, then select it from the results;

A message will indicate either:

that someone else has already verified the listing (so please continue with the next steps)

or that you can claim and verify the listing yourself (via the methods explained above)

Click Request Access and fill out the form;

Click Submit. The current listing owner will receive an email asking them to get in touch with you, and you'll also receive a confirmation email.

Important:The speed and success of this request is highly dependent on the current owner of the business listing. The owner will have 7 days to respond to your request.

You will be notified by email whether your request is approved or denied. If approved, you will be able to manage the listing; if denied, you may still suggest an edit or in some cases appeal the denial.

Additional Resources

The Uberall Knowledge base is available within the product for additional information.

For any other questions, please contact the Uberall Customer Operations team at: [email protected]

The App Store allows you easy access to powerful and deeply integrated 3rd party applications. These applications are billed through Duda so you don’t need to manage payments for many different applications across each website you have with Duda.

Apps purchased through the App Store will be billed based on when you start the subscription, not based on when the site is published. This means:

Any time an app is purchased or renewed, you will be billed for the entire period of that subscription. This means that even if you cancel it before the end of the month, you will still be billed for that application

Subscriptions for products or services purchased in the App Store can start or be renewed whether or not your site is published.

The subscription cycle for that App runs based on the date you start:

For monthly subscriptions, if you add an app on the 12th of a month, the subscription runs through the 12th. This means you have until the end of the day on the 11th to cancel it to not be billed for the next month. If you cancel it on the 13th, you’d be billed for the entire month after.

For annual subscriptions, if you purchase annually, you’ll be billed for the entire year up front. The yearly subscription goes for a full year. It will need to be canceled before the renewal date to prevent a charge for the next year.

These changes apply only for App Store purchases and not for other types of charges such as sites, eCommerce, or site comments. Pricing for each application will vary and can be found within the product before you purchase them.

With these new additions, you will also see changes to the way your billing report looks each month. The spreadsheet shared with you will include information on subscription periods for apps and detail covering which sites they are associated with for easier reconciliation. You’ll see these new changes on your invoice for January activity.

vCita helps small businesses run their business more effectively. Common tasks like communicating with clients, marketing, managing calendars and invites, and sending invoices can all be done through vCita. This centralizes many of the day-to-day operations of a SMB and gives them a single source of truth to run their business from.

vCita is an app in Duda’s app store and can be added to any website. Your clients will be able to manage their website & business through a single interface.

Connecting the Contact Form (Coming Soon)

After adding vCita, you need to connect the contact form. This ensures that anyone who submits the contact form is automatically created as a new lead in the CRM so you can take action.

To connect the contact form:

Navigate to the contact form you want to connect to vCita.

Select the Integration tab.

Map the vCita fields on the left side (First Name, Last Name, and so on) to the input fields that already exist in the contact form on the right side. Both theFirst name and Emailfields are required. All other fields from vCita are optional, but recommended.

Republish the website.

Pricing

vCita offers a 14-day free trial that includes all vCita features. The free trial is automatically activated for every site you add vCita to.

ESSENTIALS

BUSINESS

PLATINUM

$14.5/mo

$29.5/mo

$49.5/mo

Coming Soon $114/yr ($9.50/mo )

Coming Soon $270/yr ($22.50/mo)

Coming Soon$450/yr ($37.50/mo)

Lead capturing widget

Client management

Online scheduling

Online payment collection and tracking

Quote and Invoice generator

Facebook & Reserve with Google integrations

All features in the Essentials plan

Email and SMS Marketing campaigns

Automated SMS booking and payment reminders

Online coupons

Personalized onboarding session with a product expert

Google Analytics, QuickBooks & Zapier Integration

All features in the Business plan

Customized email templates and notification themes

Unlimited Automated Campaigns (Trigger-Based Marketing)

XL monthly SMS quota

Features

Calendar & Scheduling

Small businesses can manage their events, staff and schedules. Clients can book services directly online, hassle-free.

Online business calendar, integration, and sync

Team or staff calendar

Appointment booking and tracking

Recurring appointments

Event and group meetings

Customizable notifications and automatic reminders

Billing & Invoicing

Secure and reliable billing and invoicing solution that allows business owners to issue professional estimates, invoices and receipts, receive,manage and track payments.

Virtual payment terminal: PayPal and Credit Card Processing

Estimate and invoicing management

Payment recording, tracking, and

Reminders

Multiple currency support

Integration with local payment gateways

Client Management

A simple and intuitive client management platform tailored for small businesses to manage their clients and services from a single application.

Email integration, sync and SMS communication

Client cards with notes, meetings, payments

Lead source and client status

Document sharing

Lead management and source tracking

Real-time push notifications for every new lead, booking, payment and message

Email & SMS Marketing

Integrated and easy-to-use cross-channel marketing features that drive engagement and help SMBs grow their business.

Email and SMS marketing campaigns with a simple-to-use template

Automated, trigger-based campaigns that are sent on client birthdays or new customer status

Call-to-action campaigns that invite clients to schedule a meeting, sign-up to an event or pay

Coupon creation and management

Campaign tracking and reporting

Client Portal

A dedicated self-service portal that allows SMB clients to pay, book, reschedule, and view any important business information online 24/7.

Clients can change, re-book or cancel upcoming appointments independently

Clients can view their open invoices and pay directly online

Communicate with the business and share documents through the portal

Personalization options for businesses, to match their brand

Staff & Documentation Management

Small business owners can manage their staff, their schedules and their associated clients. Business-relevant files can be uploaded, stored and shared from the platform.

Create staff team members, with their own access, appointments, messages and clients

Team calendar view

Flexible staff availability, roles and permissions

File storage, management and sharing

Share documents through trackable links

Common Questions

It appears functionality is missing?

Try a different browser (Chrome is recommended)

Check the level and limits of your subscription

Clear the cache

Issues with the Calendar Sync

Make sure you open the meeting notice\confirmation email to receive the .ICS (calendar sync) file to update your vCita calendar.

Only busy times are pulled from the synced calendar when determining availability

We only reference the main calendar. If there are sub calendar\tabs, we will not pull from them.

Outlook always requires the appointment to be accepted before adding to the calendar.

Gmail is the best email provider to sync with

Service(s) don’t appear as options in the widget/portal etc.

User created categories of services rather than services?

The user created an event, but didn’t schedule the event in the calendar?

The service or event is hidden?

Settings > My Services > Click on the service > Service Info > Check Show this service on the online booking system

The event is invite only?

Be sure to uncheck Invitation only event while creating and\or scheduling the event.

What do I do if the service is not available at the desired times?

Check Service Level Availability:

Settings > My Services > Click on the service > Duration & Availability > Service availability > Service has different availability > Regular Hours

Check Staff Availability:

Settings > Availability & Calendar > Business Hours > General AvailabilitySettings > Staff > Hover of the staff member > 3 dots > Staff Settings > My Schedule > General Availability

Check Date Specific Availability:

Settings > My Services > Click on the service > Duration & Availability > Service availability > Service has different availability > Availability for specific dates > Edit Availability for Specific Dates >Staff Settings > My Schedule > Edit date-specific availability

Is there an available time slot on the calendar that allows for the duration of the service and the prep-time, is it applicable for the service?

Settings > My Services > Click on the service > Duration & Availability > Duration and Preparation Time

Is the advance notice preventing the service from appearing?

Settings > My Services > Click on the service > Booking Options > Advance notification > Customize

Is the future date restricting the service from appearing?

Settings > My Services > Click on the service > Booking Options > Limit future bookings > Customize

Is there a meeting or synced meeting in the calendar that is preventing the service from being available?

Check the suggested time on your calendar to make sure it’s available

When do I get paid?

Stripe:5-7 business days to be direct deposited.

PayPal: transfer to your account immediately upon payment from a client.

vCita works only as a payment gateway for Stripe and PayPal (Square soon) Processing, funds handling, or determining paying time is gateway dependent

Incomplete payments issues

A lead will still be generated if payment is not completed.

Sometimes clients that are trying to pay with PayPal get’s lost and X out process.

An incomplete payments will not trigger an email or mobile notification.

If a client starts a payment, but it's not completed, an engagement will be automatically created and added to your vCita Inbox. This ensures that you don't miss a lead

Unable to view an invoice or error 500 while trying to view an invoice

If an error 500 is encountered while trying to view an invoice, ensure that there are no special characters in the Business Address or on the Client Card.

Settings > Business Info. Scroll down to Contact Info -- > Business Address field.

Clients> specific client> Info tab

Service level notifications (based on subscription):

Settings > My Services > Click on the service > Client notifications > Customize

Service level fields

Settings > My Services > Click on the service > scroll down to Client intake form > Additional fields for this service > Add/Edit

Field availability while scheduling, contacts, and paying

Settings > Client Card > Checkbox for During scheduling, contacts, and payment

Where is my API Token (based on subscription)

Settings > Integrations > Zapier > Connect > API Token

How do I cancel my vCita subscription?

To cancel your subscription:

In the Editor menu, click App Store.

In the vCita app, click Learn More.

Click Remove.

Additional Resources

vCita Website: https://www.vcita.com

Contact vCita Support: https://www.vcita.com/contact

vCita Support Portal: https://support.vcita.com/hc/en-us

The App Store allows you to add third-party applications to your site to extend existing functions and features.

Note: Legacy customers must upgradepricing to access the App Store.

To access the App Store:

From the editor click App Store. The first time you access the App Store, an informational message appears.

To continue to the App Store, click Check it out.

Scroll through the list of available apps. For more information on a particular app, click Learn More on the tile.

Available Apps

Name

Type

Description

White Label

Pricin

vCita

CRM

vCita is a CRM thathelps small businesses run their business more effectively with booking, lead capturing, and payments.

No

Paid

Neustar Localeze

Listing

Neustar Localezeis a trusted business listings identity management provider for local search, providingbusinesses the tools to verify, manage and enhance the identity of their local listings online.

No

Paid

Uberall

Listing

Uberall builds a comprehensive listing and sends it to directories and the Content Library. The top plan allows businesses to monitor and answer reviews in real-time, as well as to share location-relevant news, promotions, and events across multiple platforms.

No

Paid

AudioEye

Accessibility

Eradicate barriers to digital accessibility with AudioEye.

No

Paid

App Pricing

Pricing varies per app. Pricing may be:

Free

Monthly

Annual

Billing starts immediately after installation and are only billed to you, the agency. Payments for apps are added on your monthly and annual invoices.

App Store Permissions

To allow team members to add apps to sites and work with apps, grant them the Add apps permission. Note that granting this permission allows your team members to create app payments on your behalf, similar to the Publish and Purchase images permissions.

Clients are able to see the App Store only after you grant them Use apps permission and add a client-visible app to the site. Clients cannot see app prices and cannot upgrade apps.

App Store Support

Duda provides App Store support directly to agencies. If the app is not white label, end users/clients may go directly to the app for support.

FAQs

How do I add an app to a site?

In the left panel, click App Store, and then click Add for the app you want to add and follow the steps in the wizard. Apps with a free/free trial plan will automatically be added to the site with the free/free trial plan. For apps with only paid plans, you would ask to choose a plan and confirm payments.

How do I access an app that was already added to a site?

In the left panel, click App Store, and then click Open on the app you want to access.

How do I remove an app?

In left panel, click App Store, Learn More on the app you want to remove, and then click Remove. Follow the steps to complete the process.

Note: If the app is removed from a site and then re-added within 60 days, it will recover the data and configuration.

How do I upgrade an app?

In the left panel, click App Store, and then click Upgrade on the app and select the plan you want to upgrade to. For some apps, you can start the upgrade process only from the app itself. For example, you can only upgrade the Neustar Localeze if you have an unclaimed listing with complete info in the app.

How do I downgrade an app?

This flow is currently not supported. You can remove the app and add it again with a lower plan.

Which actions can apps do on my sites?

Actions are listed under the Permissions tab in the app’s info. Click Learn Moreon the app card to see the app’s info.

I have several sites, do I need to install the app separately for each?

Yes.

I want an app you don’t offer, can I ask for it?

Sure, please share your requests with us here.

Do I need to grant permission to team members in order to add apps or to use them? Yes, team members need the ‘Add apps’ permission both to add apps and to access apps already added to sites.

Which apps can my clients see? What info can my clients see on apps?

Clients must have the ‘Use apps’ permission to access the App Store. Clients cannot see app prices and cannot see the list of recommended steps after adding an app. Clients will see the App Store only if a client-facing is already added to the site. Clients can see the active plan of the app and the plans higher than the active one.

Why can’t I see an app in the App Store?

Users need to have permission to see the App Store and its apps. Team members should be granted the ‘Add apps’ permissions, while clients should be granted the ‘Use apps’ permission. Clients will see the App Store only if a client-facing is already added to the site.

Can I remove an app from the App Store because I don’t want my team members to add or use it?

This feature is currently not supported. We plan to introduce it in the future.

Can team members install paid apps?

Yes.

Do I pay for an app even if the site is not yet published/unpublished?

Yes. Site and app payments are independent of each other.

Can I have a monthly app subscription with an annual site and vice versa?

Yes. Site and app payments are independent of each other.

Where can I see payments for apps?

You’ll find your App payments on your Account payment screen. Go to the dashboard, click on your email address, and selectPaymentfrom the dropdown menu. App payments are also listed on invoices emailed to you.

We want to hear from you!

Please provide App Store feedback here.

Neustar Localeze enables businesses to manage their online identity by claiming, reviewing, and enhancing business listing information from one easy-to-use tool. Business listings are published to the largest local search platform network in the industry, including Google, Apple Maps, Yahoo, Bing, TomTom, and YP.com. Through Neustar’s direct, authoritative relationships with over 90 search platforms, directories, navigation services, mobile apps, and social sites, listings are displayed accurately and consistently across all the ways that consumers search.

By using Neustar Localeze to manage your business listings you can:

Sync your Duda business contact information with your Neustar Localeze business listings.

Protect the online identity and reputation of your brand.

Ensure your customers get the right information about your business, no matter where or how they search.

Communicate verified information about your business for top placement and improved search ranking.

Optimize your time and money spent on marketing by getting the right information out there to bring in customers.

Provide the key information that customers are looking for to optimize your listings to be their first choice.

Pricing

After installing the Neustar Localeze application, a list of your locations synced from your Duda content library to Neustar Localeze appear. Once you complete the setup for your listings, you will be presented with an option to claim and upgrade your listings to theNeustar Localeze service. Neustar Localeze pricing is as follows:

# OF LISTINGS

TOTAL PRICE

PRICE PER LISTING PER MONTH

1

$7.99

$7.99

2

$13.99

$6.99

3

$18.99

$6.33

Features

Easy-to-Use Interface: Reduce administrative burden by managing your listing information across 90+ local search platforms from a single dashboard.

Data Updates Across the Ecosystem: Neustar Localeze distributes your business listings to the largest authorized local search network, including over 90 search platforms, directories, navigation services, mobile apps and social sites.

Quality Data: Listing data is validated and optimized leveragingNeustar Localeze’s 12+ years of experience working with local search partners.

Enhance Listings: Add information such as hours, products and services available to ensure customers find the information they expect when searching.

Sync Directly to Google: The Neustar Localeze Google My Business integration allows you to manage your business listing's presence across all Google properties.

Common Questions

Listing Management

What reporting is available for my business listing?

Google My Business insights are available via the Neustar Localeze Reporting section for business listings that have been verified through the Localeze Google My Business integration. The available reporting includes:

How consumers are finding your business on Google

Where consumers are viewing your business on Google

What actions consumers are taking when interacting with your listing on Google

If your business is new to Google, the Reporting section may take up to 72 hours to populate with data.

What directories does NeustarLocaleze distribute my business information to?

Neustar Localeze publishes your business listing information to over 90 local search platforms including the top search engines, mobile applications, and navigation systems. This includes Google, Apple, Yahoo, Bing, TomTom, YP.com, and many more.

TheNeustar Localeze distribution network reaches the largest percentage of U.S. consumer searches for local products and services, putting your local business in front of consumers ready to buy the products and services you offer. Our network spans local search applications from desktop and mobile, to social, industry-specific search engines, navigational and other specialty sites covering up to 95\% of where over 3.4 Billion monthly local searches occur.

How long does it take for my business listing to be updated throughout the NeustarLocaleze distribution network?

Most NeustarLocaleze distribution partners process and publish listing updates within 30 to 90 days from the date the update is made. However,Neustar Localeze does not control when or what content our distribution partners decide to publish for your business listing, with the exception of Google. Through NeustarLocaleze’s Google My Business integration listing information is updated typically within a few minutes. In order to take advantage of this feature, you must verify and sync your listing with Google via the NeustarLocaleze application.

What should I do if my business listing information is incorrect at one of theNeustar Localeze publisher partners?

Most NeustarLocaleze distribution partners process and publish Localeze listing updates within 30 to 90 days from the date the update is made. Our distribution partners make the decision regarding what information they publish for a listing. These partners work diligently to publish the correct information for a listing, but occasionally invalid data in the local search ecosystem results in the wrong information being displayed. If your business listing is still not updated after 90 days we advise contacting the site directly and communicating what information needs to be updated.

What happens if I terminate myNeustar Localeze service?

When you terminate your NeustarLocaleze service you are no longer actively managing the data associated with your listing. When that occurs, we stop indicating to our publishing partners that the business owner is managing the listing. We will continue publishing the listing with the best known information we have for the business however we can no longer certify accuracy to our partners which will influence their publication and search ranking decisions.

What are the best practices for managing my business listing information?

Here are a few of the best practices for managing your business listing data:

Communicate consistent information for your business's name, address, and phone number

Name Use the real world name for your business everywhere you market your company. This includes your storefront, business cards, and print and online directories. Consistent branding for your business helps customers find it easily and prevents duplicate listings from being created. Do not include keywords, emails, website addresses, or symbols in your business name that are not part of your standard branding.

Address - Providing consistent and accurate address information for your business is critical to ensure that consumers can find it at the correct location. Submit the physical location for the address of your business. Do not include landmarks, cross streets, shopping center names, directional information, or names of other businesses nearby. If you are a business with a sensitive address you can choose to hide your street address from display within the Localeze interface.

Phone - Provide a primary phone number for your listing that when dialed directly connects to the business. Whenever possible use a local phone number instead of a central phone number

Choose the most relevant category for your business.

Select the most relevant category for your business listing to ensure that it is indexed accurately by search engines and appears in relevant search results. Do not include multiple categories to try and cover all of the products and services you offer. For example, if you operate a Department Store you would want to choose the category “department store” instead of selecting a category for each department present at the store such as shoes and sporting goods. Use the Localeze keyword field to highlight the specific products and services your business offers.

Add enhanced content to your listing.

Consumers are typically looking for a specific attribute of a business when searching online. When is the business open? Does it offer this service? Does it have this amenity? Add this enhanced content to your business listing to ensure that all the data about your business can be found at consumers’ fingertips.

Keep your listing current.

Maintaining current information for your listing such as updated photos and seasonal hours of operation will drive more attention to your listing and increase the confidence of search platforms that the business is active.

How will completing more details for my business listing improve visibility and findability?

Most local search results are driven by business listings. The more details you add to your listing the greater the chance your business will appear in relevant search results, making it easier for consumers to find you. When optimizing for local search, keep in mind that users typically perform recovery searches or discovery searches.

Recovery Searches

Consumers perform recovery searches when they are trying to locate information about a business that they know exists but are uncertain about specifics such as the business’s phone number, hours of operation or address. For example, a consumer may search for “Macy's Tyson's Corner, VA” to locate the exact store address and hours of operation.

Discovery Searches

Consumers perform discovery searches when they know the geographic area where they want to find a product or service, but don't know which business will meet their particular need. For example, if a consumer would like to locate a pizza restaurant in near their area but are unsure of the name of specific pizza restaurants they might search for “pizza restaurants Dupont Circle Washington, DC.”

Why must I pick from standardized categories?

The Neustar Localeze standardized category list makes it easier for search platforms to properly classify your business. This helps consumers find you by business category when they are searching for a business, product or service in their local area.Neustar Localeze has performed a category mapping process with each distribution partner to ensure that listings appear in relevant search results on their platforms.

If there are additional categories that you would like associated with your listing that are not included within our standardized list, please use the keywords section to include these details.

Why shouldn't I use a P.O. Box for my business listing address?

A physical address should be included in local business listings when possible, because some search platforms do not recognize P.O. Box numbers. Businesses with only a P.O. Box number should provide the physical address that was used to set up the P.O. Box.

If your business does not have a physical location, and is specific to a service area instead, you may indicate that you would like your address to be hidden by checking the "Hide street address" option in the Localeze interface.

Why shouldn't I use tracking phone numbers for my business phone number?

Tracking phone numbers may cause a listing to appear inconsistently or with duplicates across local search sites and mobile apps. Call tracking phone numbers may be utilized in paid advertisements, but businesses should be cautious of improper use that can confuse a business listing's identity. All listings submitted to Localeze should include your business's physical contact information without any tracking information.

Google My Business

What is Google My Business?

Google My Business is an easy-to-use tool for businesses and organizations to manage their online presence across Google, including Google Search and Google Maps. Managing your business listing at Localeze enables you to update your content at Google as well as our 90+ other local search platforms all from one place.

How can I sync my listing to Google?

On your listing management page within the NeustarLocaleze interface, click “Link my Business to Google.” You will be prompted to log into your Google account. If you already have a Google My Business listing, log into Google using your Google account associated with that listing. After logging in, grant Localeze the ability to make updates to your business listing on your behalf. This will allow Localeze to update your Google listing with the information you provided toNeustar Localeze. You will then be directed through several steps to verify your listing with Google. Once verification is complete, your business listing will be active on Google Search and Google Maps.

How long will it take to verify my listing with Google?

The Google verification time varies depending on the particulars of your business. Google will determine if your business meets their auto verification criteria or if additional verification is required. The auto verification process may take up to 24 hours. If Google requires additional verification for your business, we will present you with the verification methods that Google allows for your business. These verification options may include: a phone call, text, email, or postcard.

How long does it take for my listing updates to appear on Google?

If your business listing is synced and verified with Google, the majority of your listing edits will be immediately accepted and appear on Google Search and Google Maps within minutes. Google may choose to review the updated listing information before publishing it. In this case, Google may take up to three days to complete the review process. If Google does not approve your edit, you will be notified within the Localeze interface and provided guidance on how to proceed. If your business is not linked or verified with Google your listing may not appear in Google search results or Google Maps.

Additional Resources

The Neustar Localeze Help content is available within the Localeze application in the upper right hand corner via the Help link. The Help knowledge base provides resources to help you to effectively manage your business listing across theNeustar Localeze partner network.

Eradicate barriers to digital accessibility with AudioEye.

Globally, upwards of 15\% of us humans have some form of disability. Accessible websites allow you to reach more site visitors. Accessibility improves SEO, reduces risk of lawsuits, and, ensuring full unimpeded access for everyone, regardless of their abilities, is the right thing to do.

Trusted by some of the largest and most influential businesses and organizations in the world, AudioEye provides an always-on testing, remediation, and monitoring solution that continually improves conformance with the Web Content Accessibility Guidelines (WCAG) 2.1.

Complete with a dedicated web accessibility help desk and engagement tools supplied free for site visitors from an accessibility toolbar, AudioEye offers sustainable and cost-effective solutions for maintaining website accessibility and usability for individuals with disabilities.

Pricing

Product Package

Term

Subscription Cost per Domain

Pro

Per Month

Per Year (Coming Soon)

$10

$108

Managed

Per Month

Per Year(Coming Soon)

$115

$1,260

Features

Feature

Pro

Managed

Automated Global Remediation: AudioEye’s machine-learning automation continuously identifies and fixes common issues of accessibility.

included

included

Platform Testing & Remediation: ongoing platform-level testing, which continuously reveals new errors. AudioEye engineers then create and implement platform-wide, universal fixes, which benefits every customer on the platform.

included

included

Monitoring: Weekly monitoring that identifies any new WCAG errors.

included

included

Accessibility Toolbar: Select engagement tools that allow end-users to customize their user experience. Positioning of the toolbar is customizable.

included

included

Accessibility Statement: Standardized accessibility messaging AudioEye customers may utilize on their site. Messaging informs site visitors of the digital inclusion efforts underway.

Accessibility Commitment Statement

AudioEye Trusted Certification

Help Desk: Accessible web form allowing site visitors to report accessibility related issues that are processed by AudioEye accessibility subject matter experts.

included

included

Training (On-Demand Webinar Archive): Unlimited access to recorded accessibility training seminars covering various topics to encourage digital accessibility best practices and universal design thinking

included

included

Manual Assistive Technology Testing: Manual testing conducted by Assistive Technology (AT) testers.

included

Site Remediation: Automated and manual test results provide feedback for AudioEye engineers to develop custom, site-specific fixes.

included

Training Quarterly Live Webinars: quarterly accessibility training seminars covering various topics to encourage digital accessibility best practices and universal design thinking.

included

Sustainable Testing & Remediation (STAR) Plan: AudioEye provides official accessibility auditor documentation to assist you in fielding and addressing accessibility complaints

included

Accessibility Warranty: Through an unappealable judgement, entities found guilty of non-compliance with ADA Title III obligations pertaining to Website Accessibility are refunded paid dues (not to exceed $1,000). Conditions Apply (https://www.audioeye.com/accessibility-warranty/).

included

Common Questions

How do I add the AudioEye toolbar to my site?

To make the toolbar available on your site, publish or republish the site. After that, the changes you make to the toolbar position do not require republishing.

I changed the position of the toolbar, but nothing happened. What should I do?

Changing the toolbar location may take up to 30 minutes to be visible on your site.

Why does the toolbar not display on mobile?

Most mobile devices (Android & iOS) have very good built in accessibility tools that help users with disabilities use the website more easily. These tools are built into the operating system and do a better job than the toolbar would at helping anyone with a disability use the site. This is why the toolbar is disabled and not displaying. Note that accessibility fixes implemented by AudioEye are still applied and activeit is just that no toolbar button loads.

What is the difference between Managed and Pro?

AudioEye Managed offers a fully managed accessibility solution, which includes manual testing and ongoing maintenance and monitoring at the site level. Managed also includes the AudioEye Trusted Certification.

Pro includes platform-specific remediations and platform-level manual testing only.

What are the benefits of AudioEye Pro?

AudioEye Pro provides always-on remediation technology that identifies and fixes many common WCAG errors, informed by platform-level testing conducted by AudioEye. Additionally, 24/7 help desk and engagement tools are provided to allow site visitors to enhance their user experience, while also improving the WCAG conformance of the site.

What are the benefits of AudioEye Managed?

AudioEye Managed delivers end-to-end accessibility testing, remediation, and monitoring support. It is the most comprehensive, most sustainable solution on the market today. With Managed, the full suite of engagement tools are made available from the Accessibility Toolbar, which also includes a Certification Statement. AudioEye's Accessibility Warranty guarantees compliance or your money back (restrictions apply).

Will AudioEye certify the web accessibility compliance of my site?

AudioEye certifies accessibility for Managed customers. Within the Accessibility Toolbar for Managed customers, an AudioEye Trusted Certification statement details the steps being taken to fulfill and sustain a thorough testing and remediation plan. Learn more about the AudioEye Trusted Certification.

What is the AudioEye Trusted Certification?

The AudioEye Certification is for AudioEye Managed customers and details and validates the business or organization’s commitment to digital inclusion and, in pursuit of achieving optimal accessibility and usability, the extent to which they conform to the principles of inclusive design, Web Content Accessibility Guidelines (WCAG), and other ADA-related laws, mandates, and guidelines.

The AudioEye Trusted Certification provides web publishers with a consistent stamp of approval from a reliable, third-party accessibility authority. Learn more about the AudioEye Trusted Certification.

When an end-user encounters the AudioEye Trusted Certification Badge, they can rest assured that the business or organization they are interacting with has:

Made a sincere commitment to ensure the highest level of access and usability for all end-users, regardless of their individual abilities;

Strived, and continues to strive to, adhere to inclusive design principles and achieve and maintain substantial conformance with AudioEye’s interpretation of the informative guidance supplied through the Web Content Accessibility Guidelines (WCAG);

Supplied end-users with access to a 24-7 Help Desk that allows them to report issues to, and receive feedback from, accessibility professionals versed in the types of issues and access barriers that may impede or limit their access; and

Provided free cloud-based engagement tools that emulate several different assistive utilities and allow end-users to customize the user experience to meet their individual preferences.

Additional Resources

To learn more about AudioEye Pro and AudioEye Managed, please visit: http://help.audioeye.com.

Knowledge Base

Responsive Website Builder

How to troubleshoot a CNAME record

Duda Support > Responsive Site Builder > Going Live

Overview

There are sometimes issues that can happen when setting up your CNAME record. See below for instructions on how to fix them.

Steps

Go toyour whatsmydns.net

Change the search to "CNAME" record

Enter the CNAME record youwant to check.If you set up a "www" subdomain, enter "www.sitename.com". If you used another subdomain, enter that subdomain address into the field.

Note: Replace "sitename.com" with your own domain name

Results

Green check marks with "s.dudaone" mean that the domain is propagating correctly.Please wait 24-48 hours beforecontacting your web host

Red X's in the resultsmeans that the domain is not propagating correctly. Please referto our going live article for more information.

Green check marks with SOMETHING OTHER than "s.multiscreensite.com" means you're using the wrongdestination value. Please referto our going article live for more information.

A combination of green and red means the domains arestill propagating. Please wait 24-48 hours beforecontacting your web host

Users with an Instagram account can add an Instagram feed to the Photo Gallery widget. The widget displays up to 100 images from your feed, starting with the most recent, and updates automatically when new posts are added.

Note: New image updates may take up to 2 hours to display.

Tochange the account, open the connected photo gallery, click Disconnect, and log in with the new account.

Clients do not need to give you user andpassword information. You can give clients Content editing permissions in order to login to Instagram themselves.

Content

To add Instagram content to the Photo Gallery widget:

Add the Photo Gallery widget to your site. For more information, see Adding Widgets.

Click Connect Instagram.

Type your Instagram credentials, and click Log In.

Click Authorize.

If you receive an error logging in, go to Instagram.com in your browser. On the Profile tab, click the Settings icon and select Sign-Out, and then reconnect to the widget.

Image Captions

Image Captions display when hovering on an image. To display image captions, click the On or Off toggle on the Content tab of the Photo Gallery widget. The default is Off.

You can also change the color, size, and font of the text as well as the background color of the Image Captions in the Design tab.

Note: This functionality is only available on Desktop as hover functionality is not available for mobile.

Design

To configure the design of your photo gallery widget with Instagram, see Add a Photo Gallery.

On March 18, 2019 Duda released a new blog editor. Any blogs that were created before this date will have the old blog editor.

In the old blog editor, the Manage Posts page looks like this:

In the new blog editor, the Manage Posts page looks like this:

If a blog was created before 3/18/2019, is deleted and reloaded, the old blog version will still be the only version available.

We’re working hard to bring you even more capabilities, including the ability to move your old blog to the new one.

Knowledge Base

Other

Overview

Note: This article pertains to Duda legacy pricing.

You can review your payment history and upcoming charges on the Payment menu of your Account Settings dashboard.

AccessPayment History

Go to your Dashboard at my.duda.co and log in, if necessary.

Hover over your account email.

see our article here for canceling sites

3. Go to Payment

Viewyour Site History

From the Payment menu, you can see a list of all your subscriptions. You can click on the arrow icons in each category to sort by that category and click the + icon to drop down a list of all payments made for each subscription. Click the View link on the right to see a printable invoice for that payment.

You can click the Clear Sort button to clear any changes to the default sorting you've made.

Export to Excel

Download all of your available subscription info in an Excel file (.XLSX format). Just click the Export to Excel link below your subscription list.

Troubleshooting & FAQ's

I believe I'm getting double billed

If you're seeing duplicate charges on your card, please check to see;

How many premium sites are on your dashboard. Every premium and business+ site means it's a site with a subscription attached to it.

Check your other accounts to see if you have another site on that account.

If even after checking your sites you're unable to match up the billing invoices to any paid sites,please contact our billing team. You will be able to find the best number to reach our billing team on the receipt that was sent toyou via email.

Understanding renewals

Every site and plan offered in the DudaPlatform (with the exception of the site for life) are purchased as a recurring subscription.

That means, depending on the plan you select, you will be charged on a monthly or yearly basis in order to keep the site live.This is to avoid unexpected downtime of our services for missed payments.

If you wish to cancel your site,.

For those who would like to have a new start with your site, Duda offers two options:

Complete Reset - you can build a completely new site from scratch

Keep Site Data - you can switch template on your site and keep existing content: uploaded images, content from the content library, store, blog and more

Find out which option you need and follow the steps below to reset your site.

Which reset type do I need?

If you want to build a completely new site, pick Complete Reset. This reset type is recommended for those who want to start a new site from scratch.

If you would like to save the content you have on the site likeContent Librarydetails (business info, business text, business image), all uploaded site images,store and blog content -choose Keep Site Data. This option is great for those who want to upgrade their site design, but keep existing content and images. With connected templates and connected data you can even auto-populate the widgets of the new site. For more details, see here.

Site subscription, domain settings, stats, permissions settings and form responses will be saved for your site in both types of resets.

Neither reset type allows you to save existing pages, data placed on the site directly (e.g. via widgets or in Developer mode) or global design options.

Guide

Both Complete Reset and Keep Site Data resets can be done via the Design tab on the left-side editor menu. Just click Reset Site and choose which reset type you need.

If you want a Complete Reset, you can also do that via the Dashboard (there's no option to reset and keep the data from the dashboard):

Select the site you want to reset from the list of sites on your dashboard.

Hover over the hamburger icon and click the reset button.

A popup will appear that asks you to confirm that you want to reset the site.

Knowledge Base

Responsive Website Builder

Developer Mode

Duda Support > Responsive Website Builder > Advanced

Overview

Developer Mode gives you access to edit and change your Website's HTMLand CSS. Adding custom codeallows for advanced customization that is not possible with the drag and drop editor, however this should only be performed by advanced users with a solid understanding of web development code.

Guide

There are two ways to access Developer Mode. The simplest way is to click the Developer Mode button in the Top Bar.

Another way is to right-click on a widget and select Edit HTML/CSS.

Then click the 'Developer Mode' button in the lower left.

Then proceed to make your edits. Use the 'Save and Preview' buttons to see your work.

Use the 'Get Image URL' feature to get the URL of an existing image or upload a new image in this mode so that you can enter it directly into the HTML.

Considerations

Make sure you stay within the columns. Our responsive Websites are based on arow-column structure. This means that each row contains columns which ultimately hold the content. When adding or editing your own HTML, make sure it is inside a column.

Leave the classes in place. The editor relies on the many classes that are added to elements. If you see an existing class (usually starts with dm), leave it in place. If you remove classes, the Site might not look the same when you go to preview it.

Notice the class sizes. Columns have a size value that is added as a class, such as large-6 or small-12. This determines the size of columns inside that row. You'll want to leave these in place,as they are the core of sizing the row on different devices.

Avoid editing extensions if possible. In the HTML, you will see placeholders of elements on the page already. If you can, avoid editing these, especially the data-values held within them. Editing these can break the widgets once you head back to the Website Builder.

A backup of your Site is made automatically when you enter Developer Mode. Only enter code if you understand what it does, and backup often.We cannot troubleshoot custom code.

Errors

DUPLICATE_ID: Every element must have a unique ID

INVALID_ELEMENT_LOCATION: All elements must be in a column which must be in a row

BAD_PROPORTION: Columns in a row must add up to 12

INVALID_CLASS_FOR_ELEMENT: A Duda class has been added to an invalid element

FAQ

Where do I put my custom code?

Custom code that's intended to be visible in the site should be added using a HTML widget. Custom code that's not should usually be put in the header. In general, it's always best to first follow the directions provided by the code's writer before adding it to your Responsive Site.

Building a site is a project. A project where you are often working with a designer, content writer and developer all at the same time. It is no easy task to juggle the spacing you wanted to adjust, the logo you need to re-upload, the contact number you had to change and more. No worries: Duda’s got your back. Starting to work and need a road-map or want to have a last-minute check, our checklist has you covered. To make sure everything is in place, refer to our list below.

Make best use of the template

The work on your site with Duda starts at picking the template. A lot of creative design work was already done by our specialists backstage. The templates come with consistent styling from images and layouts to spacing and line-heights. There are still some extra steps you can take to make sure the template really brings your content out.

Layouts

Your fresh template will come with matching header, footer and navigation, but you have a multitude of options to change it. Depending on why you created a site, you can pick social media focused header, call-to-action buttons based header and so on. Don’t forget that you can have different layouts between desktop, tablet and mobile views.

Images and Colors

All of our templates have a vibrant color palette and rich array of images, so all that is left to do is re-color the site in your branding colors and pick the images that reflect your niche. When doing so, do not forget to make sure you have adapted all elements of the template to your style.

Make sure to visit every page and double-check that the color of the text elements and backgrounds are correct. Switch to desktop, tablet and mobile view to you do that.

Page Backgrounds

Don’t forget to replace the default page backgrounds that come with the template. Duda gives you an option to set up individual background images per page, so make sure to change not only the main background image, but also individual page backgrounds.

Consistent branding

If your site accompanies your business or organization and you already have a branding package, make sure the site reflects that.

Fonts

If your company also has printed materials, such as brochures, leaflets or business cards for promotion, use the same fonts and colors of your site. When it comes to fonts, our rich built-in library will cover you for the majority of widely-used fonts. If the font is not available, you can use Google fonts or even embed your custom font on the site using @font-face technology.

Logo

Make sure your logo is in the header of your site. For most templates, you will just need to update the default logo of the template with your own one. Check both the header and the footer of your site.

For some templates, Duda gives you the option to upload a larger image on desktop and a crispier, smaller version of it on mobile. This means that you need to update the logo separately for each device layout.

Favicon

Favicons are a great way to make your site stand out in the sea of tabs on your users’ browsers. It is always a great idea to upload a mini version of your logo as a favicon. If your logo is too big, just upload a small icon that matches the general design of your site in colors.

SEO optimization

For every site that you build with us, Duda makes our best effort to have your pages load rocket-fast. We automatically resize the images for your site and optimize the code. When publishing a site, Duda will submit the sitemap to Google and Bing to make sure it is indexed. But there is still a lot to be done.

Image optimization

We automatically resize and compress the images and show device-suited versions of the image. However, not every image can be optimized to the full potential by modern optimization tools. For instance, no compression tool will optimize the image that comes in 4000x7000 pixels. Since the majority of your users will not have such wide displays, simply upload smaller images.

Meta tags for search engines and social media

To make sure the preview of your page on social media and search engine snippets look good, remember to set the following:

Site Title and Description

Social Media Image

Page Titles and Descriptions

Blog Post Descriptions

Alt text

Search Engines cannot “see” the images on your site, but they do crawl the alt text you put on them. This is a great place to use some of the keywords for your site.

Alt texts are especially relevant for pages with a lot of images, but not a lot of content. Text is the main way to communicate with the search engine robots, so make sure not to miss such an opportunity.

A quick note: make sure that the alt text matches the image. Otherwise, you will hurt your SEO instead of helping it.

Building your links

Pre-launch, when your sitemap is not yet generated and Google did not yet crawl your site, is the best time to check that there are no broken links or missing pages.

URL redirects

If you had a site before and are now are switching to Duda, check make sure your new site has a corresponding page for each of the pages on the old site to preserve the SEO ranking of the pages. If you want to get rid of certain pages, create a URL redirect from a missing page to an actual page on your site.

404 errors

It is hard to double-check every link that ever existed on your domain. So, in case there is a missing page on your site, create a custom 404 page. This is a great way to personalize your site and make sure your visitors don't get lost if they stumble across the 404 error. As an example, here is Duda's own official site's 404 page:

SSL certificate

Since July 2018, Google started to penalized sites without SSL certificates. SSL certificates are free with Duda and can be installed with one click. After you install it, don’t forget to force our visitors to open the site through HTTPS connections.

Promote your message

If you set out building a site with the goal of bringing more attention to your business or cause, put it in the spotlight with the help of our tools.

Call-to-action buttons

If you have a business or promo site, make sure to place call-to-action buttons in the header, footer or homepage of your site for maximal exposure.

Personalization rules

Place relevant links on the popups or notification bars via personalization rules. This way, you can make sure the hottest leads will definitely see your promo materials.

Contact forms

It takes a lot of effort to deliver your message online, so make sure you hear the feedback! Do a quick test on your contact forms to make sure you receive the emails.

Legal aspects

Forgetting to style a row on the site is just sad, but forgetting to add a legal page will have a more far-reaching consequences. Don't forget to add:

Cookie notification

Privacy page

Opt-in fields on contact forms

It is a great idea to double-check the legal requirements of the country your target audience is from in order to customize the cookie notifications and privacy page.

Knowledge Base

Mobile Website Builder

Examples of SEO Keywords and Descriptions

Duda Support > Mobile Website Builder > Site Settings

Overview

It's always a good idea to set your SEO Keywords, Descriptions, and page titles. These are key terms that search engines use to rank & find your site. In Duda, there are two places to set SEO keywords: Page Settings & Site settings. These are for page specific SEO terms & global site SEO terms,respectively.Here is an example of how to set the keywords, descriptions, and titles for your site.

Keywords

Keywords are the terms that people search for while trying to find your site. The important part about keywords is that they match the content on the desktop site. Meaning that if you are running an oil change station, you should not have keywords relating to sushi. Here are the Keywords that CNN.com uses:

CNN,CNN news,CNN.com,CNN TV,news,news online,breaking news,U.S. news,world news,weather,business,CNN money,sports,politics,law,technology, entertainment,education,travel,health,special reports,autos,developing story,news video,CNN Intl

Notice that the keywords relate exactly to what CNN does. Also, they don'trepeatCNN in every single keyword. CNN could haveeasily put CNN news travel, CNN news autos, etc.. but they know thatrepeatingkeywords is not a best-practice.

Description

The description is what shows below your title on search engines. A good description is between 130 and 170 characters and tells an accurate description of what the website is about. As an example, here is the description that DudaMobile.com uses:

The fastest, easiest way to build a great looking mobile website in minutes. Includes hosting, site analytics, click-to-call, mobile maps and more

This description is 146 characters andaccuratelydescribes what DudaMobile does as a service.

Titles

The title tells users & search engines the page is about. Make sure titles are clear about what users should see on the page. This is one of the most important steps, as the title of the page is directly what shows up in search results on search engines. Also make sure not to repeat keywords over and over in titles, as this can be seen as trying to spoof results.

If you want to learn more about SEO bestpractices:

Duda & Moz Teamed Up To Answer Your Top SEO Questions

Getting started guide released by Google.

Moderation Of Facebook Comments

Duda Support > Responsive Site Builder > Editing a Site

Overview

Set up Facebook comment moderation for your site! This will enable you toedit or delete comments that are posted on the websites you build.

Setup

Facebook changes their developer interface quite often, but the steps beloware usuallyvery similar. You basically have to set up the app on Facebook and insert a code into your header.

Create a new app at the following URL: https://developers.facebook.com/apps (note: Click the green "Add New App" button at the top right)

https://developers.facebook.com/tools/debug/

If you are prompted to select a platform, selectWWW(Website)

On the next page, it will ask you to create a new Facebook App ID - You can choose to go through the quick start process to be more organized, or you can clickSkip and create App IDat the top right

Complete all the required fields and create your App ID.

After you have finished, it will take you to theApp Dashboard. If you do not see this screen, clickMy AppsorView my App Dashboardto see this screen.

Hover your mouse over theProductstab, then click onSocial Plugins.

Scroll to the bottom of this page to find theSocial Plugins DocumentationforComments.

Click onModeration.

Click onModeration Setup Instructions.

You should now see the code for enabling Facebook Comments Moderation. Copy all of the <meta> code for your app, as shown below:

After you've copied the code, open up your editor. Navigate toSite Settings >>> Header HTML, then copy your code in and clickSave.

You are now able to moderate Facebook comments made on your site. You can either moderate it within the page itself or you can moderate it within the Facebook app settings (clickModeration Toolin the comments plugin).

FAQ's andTroubleshooting

It's not working

Ifyou followed the steps all the way (which includesinstalling the code in your header),it might be that Facebook isn'tcachingyour site without the moderation tool. Use their debug tool here:

When you debug/scrape your page, it should show your Facebook app ID - if it doesn't, you haven't included this on yoursite correctly.

Overview

Duda offers access to the responsive site builder with flexible plans that meet every need.Once your free trial is over, you need to choose an account plan to continue using the platform.

Duda has a total of three account plans available in the platform: Basic, Team and Agency.

All plans are billed as subscriptions which automatically renew either on a monthly or annual cycle that you choose when purchasing or upgrading your plan.

Each plan has a specific number of sites included. If you publish more than the included sites, additional sites are charged at varying rates depending on the plan you are on - these are called Site Subscriptions. They also are billed as subscriptions which automatically renew monthly or annually - whichever you choose when publishing additional sites.

Three eCommerce solutions are also available as add-ons, priced at one add-on per site.

Site comments is a collaboration feature that is available for internal users on all plans, and and can be shared with clients on the Agency plan only.

Pricing Plans

Basic Plan

1 Website included

Monthly: $19.00

Yearly: $168.00

Additional Site Subscription: $19 monthly $171 annually

Team Plan

1 Website included

Monthly: $29.00

Yearly: $264.00

Additional Site Subscription: $13 monthly $117 annually

Agency Plan

8 Websites included

Monthly: $99.00

Yearly: $888.00

Additional Site Subscription: $11 monthly $99 annually

eCommerce Add-ons

For all website plans, an eCommerce add-on is also available. Depending on the add-on you select, you can create one of the following stores (prices are billed per website, free sites only pay for the eCommerce add-on):

Demo Store

Add on to 1 Website

Monthly: Free

Annual: Free

Standard Store

Add on to 1 Website

Monthly: $8

Annual: $87

Advanced Store

Add on to 1 Website

Monthly: $22

Annual: $231

Unlimited Store

Add on to 1 Website

Monthly: $49

Annual: $468

All prices are in USD. If you have purchased a plan using a valid promo code, please refer to the information laid out in the terms and conditions of the promotion.

More information on Duda billing can be found here

More information

How to upgrade a website:

https://help.duda.co/hc/en-us/articles/229443727

How to cancel and/or get refund information:

https://help.duda.co/hc/en-us/articles/219135677-Cancel-a-Site-or-Account

Knowledge Base

Other

Overview

Note: This article pertains to the old pricing plan.

If you've moved, have a credit card that will expire soon, or you need to make any changes to your payment information you can easily update your information from within theDuda dashboard to ensure your site maintains its premium status.

Updating your payment information

1. Go to http://my.duda.co/home to log into your dashboard

2. Expand the site administration menu and select payment info how to downgrade your site

3. Click the Update Billing Info button to update your payment information

4. Update any changes to the Customer Information and select your payment method, Credit Card or PayPal

You're done! All sites bought with our one-click payment method are tied to the same payment information, so if you update your billing information for one site, it will update all other sites automatically.

Troubleshooting & FAQ's

Notification of Payment Processing Issue

After you've updated your account, all future payments will be applied to that payment information. If we have a problem processing a payment, for a site we'll send you an email and you'll also see an alert at the top of your dashboard.

Paid with PayPal?

If you paid through PayPal, you will need to update your payment information in your PayPal account. Please refer to the following article: Change the Payment Method in Your PayPal Account to update your billing information.

We are unable to complete your transaction at this time.

If you get an error such as this, simply follow the directions on the screen. This is an example of a common error that occurs;

Simply contact [email protected] with the provided reference number to resolve this issue.

Other errors

For other errors where there are no clear instructions or directions on how to resolve the issue, simply take a screenshot and send it over [email protected].

How do I downgrade my site?

You can downgrade your site from this same menu. After following all the steps, simply scroll down to where it says "Downgrade my site". See the support article on for more information.

Get more value out of Duda by switching to a new Agency plan. With access to advanced tools and features, you can better serve your customers and grow your business.

Why Upgrade?

Duda’s most powerful tools, features, and capabilities are now available on the new Agency plan. By upgrading, you can increase your ROI by selling more sites and services to your clients. Here’s what you’ll get:

Dynamic Pages - Sell more complex sites that are built programmatically from a single data collection such as Google Sheets, Airtable or an external database.

Site Comments - Empower your team and clients to provide feedback directly on top of a site, consolidate communication channels, and complete projects faster.

Duda’s App Store - Generate new revenue streams for your business and customers by adding powerful, high-caliber integrations to your sites.

More to Discover - Gain access to Duda’s most advanced features, newest apps, and future releases that won’t be available until you upgrade your account.

Incredible Value - In addition to the benefits a new Agency plan brings to your business, you will receive discount pricing and free credits for up to 8 sites.

How To Upgrade

To upgrade:

Submit a request using this form.

Select Account Upgrade Request as the issue type.

Enter your email, the plan to which you want to upgrade, and the reason for upgrading.

For information, visit our upgrade page.

Upgrade FAQs

Choosing a New Plan

Which plan can I choose?

If you have a DudaPro / White Label Reseller account, you can upgrade to an Agency or Team plan.

Visit our plans page to learn about our different plans.

Can I upgrade to a monthly plan?

No. Currently, we only support annual plans for this upgrade. Remember, upgrading to an annual plan saves you around 20\% compared to the price of a monthly plan.

Can I switch back to an old pricing plan?

No, there is no option to switch back to an old pricing plan. Keep in mind that most new capabilities will not be added to old plans.

Payment

When would I receive my first charge?

You will be charged on the day of the upgrade. From then on, this day of the month (ex. 6th) would become your billing date for any monthly Duda payments.

I already paid for an annual White Label Reseller subscription. Would I get my money back?

If you have already paid for an annual White Label Reseller subscription, you will automatically be prorated for the time remaining on it.

Will the details I will get from support include tax?

No, the details you’ll get before paying will not include tax. Tax will be included in the final charge.

Will I need to provide credit card info again?

In most cases, you won’t need to provide credit card information for the upgrade. We will just use your existing, encrypted credit card on file. However, in some cases, you might need to provide credit card details to allow us to consolidate all your payments into one.

I purchased my plan and/or site with a coupon - can I use it again?

Unfortunately, no. There’s no option to reuse coupons.

Your Sites

My account includes free sites from the old plan. Will they still be free?

No. If your old plan included free sites, they will be unpublished during the upgrade. Once the upgrade is completed, you will need to republish your sites on a paid plan.

Your new plan does include up to 8 free new sites (Agency plan includes 8 free sites; Team plan includes 1 free site).

What will happen to the sites I purchased?

Sites purchased 30 days or more prior to upgrading will be renewed on the same date at the new price of the plan you chose.

Annual sites purchased less than 30 days prior to the upgrade will be fully refunded and re-purchased automatically on the date of the upgrade, according to the selected plan price.

What about Site for Life Sites?

Site for Life Sites (purchased prior to December 1, 2019) remain as Site for Life.

What about my DudaMobile sites?

After the upgrade, the price of a DudaMobile site will be the same as a responsive site.

Will I need to change my monthly site plan to get the free sites in my new plan?

No. Once you upgrade to a new pricing plan, you won’t be charged for your monthly sites that’s included in your new plan.

If you don’t have any monthly sites, the new sites you build will be published as monthly sites so you can get the benefit (remember, the Agency includes 8 free sites).

You can import blog posts to the new Duda blog platform from a non-Duda site via an RSS Feed.

Note:You can also upgrade the old Duda blog to the new Duda blog platform via another process. For more information, see Upgrade to the new blog.

Validating the RSS Feed

Requirements for a valid RSS feed:

The RSS feed URL must be in a valid URL format

There cannot be non-supported characters in the posts URL, which includes EN characters, numbers and supported special characters (only ASCII characters)

There are several ways to present the content of your blog post. To ensure a valid RSS feed, you must include the full content and not just a summary

There are no more than 300 posts in your RSS .

We recommend validating your RSS feed prior to importing. Duda uses W3C for import process validation. You can check your RSS Feed here:

https://validator.w3.org/feed/

Import Process

From the editor, navigate to Blog and select Import Blog.

Enter a valid RSS feed (see Validating the RSS Feed above).

After validating the RSS feed the import process begins. This may take a few minutes, during which you can continue to work on your site (both on the blog or publishing the site).

When the import is done, you will be notified (you will also be notified if it fails. If it does fail, the entire process fails, not just the problematic post. The failure message will have information about what failed).

(Optional) Review the imported posts.

Publish all the imported posts.

Note: the option to publish all posts at once is only available during the import session. After refreshing or closing the editor you will only be able to publish one post at a time. If you accidentally lose the option to publish all posts at once, you can restore a backup of the site and start the process again.

Considerations

Creating your RSS feed varies by platform. Consider the follow links for more information:

WP: https://wpengine.com/resources/wordpress-rss-feeds/

Webflow: https://university.webflow.com/article/set-up-an-rss-feed-for-your-collections

Wix: https://support.wix.com/en/article/managing-rss-feeds-in-the-new-wix-blog

Due to performanceissues the maximum number of posts you can import via RSS feed is300. If your blog contains more you should limit the RSS accordingly.

A backup of your site is automatically created prior to the import process. If you restore a backup to a version prior to the RSS import the posts will be removed.

Knowledge Base

Responsive Website Builder

Overview

A Progressive Web App (PWA) is a web application that enables you to deliver a native app-like experience to users on mobile so that they have a fast, smooth and engaging experience with your website.

PWAs load instantly, respond quickly to user interactions, and feel like a natural app. They do not need an app store for installation and enable users to re-enter the site instantly, even when a device is offline.

Guide

To activate PWA feature, click the site’s Settings tab, click Progressive Web App (PWA), and turn it on.

Apple Support

Once PWA has been activated for a site, you can configure the following settings:

Name - This is the name displayed on the splash screen and the “Add to homescreen message”. It can be up to 60 characters long.

Short name - This is the name used when there is not enough space to display the full name; for example, on the mobile homescreen. This name can be up to 60 characters, but we suggest that you make it as short as you can.

Icon - This is the icon that appears on the mobile homescreen and the splash screen when the app is loading. It must be at least 192 pixels width and in .png format.

Splash screen background color - This is the color that appears while the site is loading.

User experience

When a user accesses a site enabled with PWA from their mobile device, they will see an ADD TO HOMESCREEN button displayed below the site. Once added to the homescreen, the icon will be displayed on their device for quick access to the site (similar to an app).

The user can now re-enter the site via this icon, even if the device is offline.

Considerations

PWAs can only be enabled on HTTPS sites. To read more about securing your site with SSL, click here.

PWAs are supported on Chrome for Android. If PWA is enabled, the browser will automatically ask the user if they want to add the site in the home screen.

You can also add PWA on IOS devices running version 11.3. However, sincethe "add to screen" automatic message by the browser is not yet available, users will have to add PWA manually.For more information on how to do this, visit .

Overview

Responsive websites work on desktop, tablet and mobile. For this reason, our responsive editor lets you previewthe site in each of these viewswhile editing. This lets you checkhow your site looks on different devices before you publish, ensuring that your customers have a positive experience no matterwhat device they're viewing the site on.

Guide

To switch device views, click onone of the device buttons in the top bar.

Considerations

The different device views are not separate versions of your website. Deleting an element in one view (e.g. mobile), will remove that element from the entire site (desktop, tablet, and mobile). Insteadof deleting, consider using the context menu to hide an element by device.

Device previews do not always reflect precisely what you'll see on an actual device. Features like fonts, size of the device window, user interface andbrowser behavior can all cause these previews to be inaccurate to various degrees. It's always best to double-check on a real device.

New to Duda? Get started with this overview of the website builder.

Getting Started Video

Note: This feature is available for customers with an Agency Plan or higher.

A Dynamic Page is connected to a content collection and used to generate multiple pages with unique content but the same design. You can either create a new Dynamic Page or convert an existing page to a Dynamic Page.

Note: You must have a content collection before you can create or convert a Dynamic Page. See Define a Collection for Dynamic Pages for more information.

Create a New Dynamic Page:

Navigate to Pagesand click New Page.

Select Dynamic Page.

If you do not have a collection you will be prompted to create one.

Name the page.

Select the collection you want to connect to from the drop down.

Click Add Page.

After creating a Dynamic Page, the next step is to connect your widgets.

Convert an Existing Page to a Dynamic Page:

In the Page Panel, go to the Page settings of the page you want to convert and click Convert to Dynamic Page.

Select the collection from the drop down.

Click Done.

After converting a Dynamic Page, the next step is to connect your widgets.

Note: Dynamic Pages appear on your Pages Panel with a collection icon to indicate it is a Dynamic Page. If you hover over the icon, you will see the name of the collection to which it is connected.

Note: Dynamic Pages do NOT appear in the site navigation, and thus are hidden by default. SeeAdd a List, Gallery or Image Slider Widget to Display Dynamic Pages for more information on how to provide navigation to your Dynamic Pages.

Dynamic Page Permissions

Dynamic Pages don’t have special permissions. The data is handled externally, so if a client has access to the data in the collection they will be able to change it. Also, the data is not backed up in anyway.

Limited editing clients will not be able to change anything that is connected in the Dynamic Page - they will only be able to view it.

Dynamic Page Navigation

Once a Dynamic Page is created or an existing page is converted it will not appear in the navigation and its URL will not be indexed. This is because it does not have any content; it only functions as a layout. This also means the Dynamic Page and the page items will not be available in the link picker. See Add a List to Display Dynamic Pages for information on how to provide navigation.

Note: Dynamic pages are not supported in the navigation widget either.

Dynamic Page Settings

In the Dynamic Page Settings you can change the collection and URL of the page, turn on or off page indexing, add SEO data by connecting the title and description fields to the collection, and add custom Header HTML.

After creating or converting the Dynamic Page, the next step is to connect your widgets.

Limitations

Multi-lingual sites are not supported with Dynamic Pages

Site Comments are not supported with Dynamic Pages

You cannotselect a Dynamic Page or Page Item from the link picker or the Navigation Widget

Shrinking Header

Duda Support > Responsive Website Builder > Getting Started

Responsive Website Builder

Overview

The Shrinking Header is a smaller version of the site header, enabling you to keep important navigation information fixed without distracting users as they scroll down a page and without taking up too much space. It acts as a sticky header feature but condenses the size of the logos and other widgets in your header. It is particularly useful in sites that have large headers and sites that are designed for long scrolling.

Design

To edit the design of the shrinking header:

To open the header design editor, click the header icon and select Edit Design.

Enable the shrinking header by clicking the toggle.

You have the following options:

Only Show Navigation Row. Only display the row with navigation when the header shrinks. This feature is only applicable if there is more than one row in the header.

Logo Size. Change the size that the logo or image shrinks to when the header shrinks (default = 66\%).

Background color. Change the background color of the shrinking header. Note that the row background color overrides the shrinking header background color.

Header spacing. Adjust the top and bottom padding of the shrinking header. You can change the header spacing per device.

What happens when the shrinking header is activated?

When the shrinking header is activated:

The site scrolls down in order to display the shrinking header effects.

The sticky header feature is automatically applied to the header.

The header spacing changes the top/bottom padding, and margins to 0.

Note that this changes the padding and margins of the header, not the rows inside of the header.

Images in the header shrink to the percentage in the logo size bar (default = 66\%).

Note that all images in the header shrink to the logo size.

Switching the header layout does not change the shrinking header settings.

Not all widgets are compatible and appear in the shrinking header. The following widgets display in a shrinking header:

Navigation

Multi-Language widget

Social Icons

Click to Call button

OpenTable button

Click to Email button

vCita

PayPal button

FaceBook Like button

Images and Logos

Store Cart

Paragraph widgets

Title widgets

Buttons

What are some effects of a shrunk header?

Once the user scrolls passed the header height, the header shrinks. When the header is shrunk:

If columns have one visible widget, the widget is centered inside the column vertically and the top/bottom padding and margins will be set to 0.

If columns have more than one visible widget, the widgets are not aligned vertically and the top/bottom padding and margins will be set to 10px.

If there are empty rows with columns, the columns span the entire space of the row.

To handle templates with a minimum height value in the header, the min-height of the header is set to auto.

Considerations

Can I edit widgets when the header is shrunk?

No. Scroll up to the top of the site in order to make edits to the header.

On what views and settings is the shrinking header available?

The shrinking header is available on Desktop and Tablet views. Shrinking headers can only be toggled when the header is turned into a row. If the header is not a row and the template has a fixed header, the shrinking header option is not available.

Does the shrinking header change the padding and margin spacing applied to rows inside the header?

No, the shrinking header shrinks the header by setting the top/bottom padding and margins to 0. However, if there is spacing applied to the rows within the header, it does not change the padding and margins of these rows.

Will the design properties of the shrinking header override the row properties (ex: background color)?

No, the row design properties override the shrinking header properties. For example, if you set a row background in the header, the row background displays over the shrinking header background.

What if you have a widget in the header that does appear in the shrinking header?

If you have a widget placed in your header that is not compatible with the shrinking header, then an empty column appears in place of the widget when the shrinking header is triggered.

Are empty rows displayed in the shrinking header?

Yes. Even if you remove the widget from a row to create an empty row, the padding and margins of the row do not disappear and display on the shrinking header.

What if I add a middle logo to the navigation or change the logo?

The middle logo decreases in size like the regular logo, but if you change the logo, you must redefine the logo size.

Will widgets be aligned to the row or the column?

Widgets are aligned vertically to the middle of the column.

I can't see my shrinking header! What happened?

If the page length is the size of the view port, you will not see the shrinking header. You must have enough rows on your site to be able to scroll down on the site and trigger the shrinking header. If you only have one row on the page, the site will not scroll and the shrinking header will not trigger.

Note: This feature is available for customers with an Agency Plan or higher.

Airtable can be used as a collection for generating Dynamic Pages. For more information on collections, see Define a Collection for Dynamic Pages.

Follow the steps below to create a collection for Dynamic Pages using Airtable:

In the left panel, click Content, click Collections, and then click + New Collection.

create or convert a Dynamic Page

Select Airtable.

Enter your Airtable API credentials.

In Airtable, select the table you want to use as your collection. This takes you to the Airtable API documentation.

Under Authentication, copy the example link.

Return to Duda and paste it in the field under your API credentials.

Click Import Fields.

Define the correct data type for each field (see Supported Data Types below).

Click Continue.

Supported Data Types

The following table outlines the supported Airtable field types, the corresponding Duda field types, and an example.

AirTable Field Type

Duda Field Type

Note/Example

Text

Text

Welcome to my dentist office.

Long Text

Text

Note: Supports HTML and row breaks

Checkbox

Boolean

Note: Only for custom widgets.

Attachment with one image

Image

Image added through Airtable

URL

Link

https://goo.gl/maps/F81HPm4CBTQSTsJ5A

URL or text

Video

https://www.youtube.com/watch?v=8EsYwAKxAFU

Phone number or text

Phone

123456789

Email or text

Email

[email protected]

Text

Location

streetAddress, postalCode, region, city, country

577 College Ave, 94306, CA, Palo Alto, US

Text

Business Hours

SAT, SUN: 08:00-20:00; THU, FRI: 08:00-12:00;

Attachment with multiple images

Inner collection that contains one image field

Images added through Airtable.

Number

Text

Currency

Text

Note:Display only the number, without $ sign.

Percent

Text

Note: Displayed with decimal and without \% sign.

Rating

Text

Note: Will display the number.

Formula

Txt

Note: The result of the formula can be a string.

Autonumber

Text

Note: Due to API limitations, Duda will not import fields that don't have content in the first 10 rows.

The next step is to so you can connect it to your newly created Collection.