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It started off great, but then management dysfunction overwhelmed and destroyed our ability to provide good customer service
What did you like most about the interview process?
I was interviewing with someone I knew
What do your coworkers need to improve and how could you work together better?
Focus more on improving the customer experience rather than just obeying rules regardless of impact.
What is the best part about your compensation package?
The health benefits are unusually generous for the banking industry. The bonus structure is awful, however.
What does the leadership team need to get better at?
They need to trust the people they have hired to do their jobs without micromanagement. The CEO rules by fear and intimidation.
What needs to change to make the company culture better?
The CEO needs to retire. The bank has outgrown his management abilities so all other managers focus on pleasing him rather than growing and strengthening the institution.
What's going wrong and how can it be improved?
The CEO needs to retire. The bank has grown to a point that is beyond his abilities. Other managers focus on pleasing his whims rather than building a strong institution.
Other Employee Reviews for East West Bancorp
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