Elavon Employee Reviews
Out of 44 Elavon employee reviews, 81% were positive. The remaining 19% were constructive reviews with the goal of helping Elavon improve their work culture. The Customer Support team, with 85% positive reviews, reports the best experience at Elavon compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They are super friendly and make work meeting fun to be in! They celebrate all levels of achievement and help if you are struggling.
Leadership takes the time to meet everyone and is transparent about the company. You know the reasons why they make the decisions they do.
Support / leadership and direction comes from the top down
They are flexible and understanding. They know we are humans, and don’t chastise
They always support and compliment the customer service reps for the long hard hours their employees contribute to the company.
Review from Customer Support Dept
What does the leadership team need to get better at?
Organizing themselves properly. Better communication
Treating 2nd shift and 3rd shift employees better
Review from Customer Support Dept
More of a digital first and innovative approach to the rapidly changing landscape
What is the best part about your compensation package?
Living wage for the job I do
amount of paid off days
Review from Customer Support Dept
We have multiple options that will fit anyone's personal needs without draining your finances.
Review from Customer Support Dept
It's very great, get a lot of benefits clearly cheaper than most places due to 60,000+ employees and matching is great with 4% + HSA + Pensions
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I would appreciate another few dollars an hour. The lowest salary is not what is listed, I make $15/hr
Base needs to be significantly higher to be on par with similar roles at other companies in same space/relative size
What are some of the best things about your team?
They go above and beyond to help one another, and the manager does leads with purpose
Support one another in every way
We work together to get things done that need to be done
can't think of anything really
Review from Customer Support Dept
Start up culture. Forward thinking and collaborative peers
What do your coworkers need to improve and how could you work together better?
Can't work together given no time to speak to each other every second is watched and you only get 15 minutes a day for all customer emails.
What is most positive about the culture and environment at your company?
The management. Some of my associates can be abrasive, but they are trying to get what is best for the customer done.
getting your own work space
Review from Customer Support Dept
The workstations are very comfortable in size, with ample cabinets and shelving so I can handle my calls without noise or distrations
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Elavon yet.
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What did you like most about the interview process?
They were clear and concise about each step of the process, along with giving the job expectations. There was not surprises
Broad range of questions for the industry
It was straightforward, even though it took a while
Quick and transparent. Had a clear understanding of where I stood.
What would you improve about your company's interview process?
There aren't any Interviews reviews of Elavon yet.
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What makes you most happy at work?
I love my job, and am allowed to do it. I do not waste time in meetings that are pointless, or doing reports that don't count. The company respects my time, and doesn't waste it.
Working with such great customers and staff
The team that I am on
Working with new technology and the people/relationships
great compensation and management / leadership
Review from Customer Support Dept
What's going wrong and how can it be improved?
too much pressure every day
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
There aren't any Outlook reviews of Elavon yet.
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