Laura Ortman — Chief Customer Officer at Equinix | Comparably
Equinix Claimed Company
Equinix is the world’s digital infrastructure company. We interconnect industry-leading organizations such as finance, manufacturing, retail, transportation, government, healthcare and education across a digital-first world. Business leaders harness our trusted global platform to bring together and interconnect the foundational infrastructure that powers their success—sustainably and securely. Founded in Silicon Valley in 1998 as a vendor-neutral multitenant data center provider where leading networks come together to securely connect networks and share data traffic, we chose a name that reflected the company’s focus on EQUality, Neutrality and Internet eXchange—Equinix. read more
EMPLOYEE
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329
TOTAL
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Laura Ortman — Chief Customer Officer at Equinix

Laura Ortman — Chief Customer Officer at Equinix

Executive Bio

Ms. Laura Ortman serves as Chief Customer Officer of Equinix, Inc. (REIT) and Equinix, Inc. since January 2017. She has more than 20 years of experience in the industry leading software and IT business operations, global support services, customer experience, revenue management and client relationship management. She thrives in building strong relationships in a dynamic, customer-focused business environment, driving high-performing teams in a 'together we win' culture to deliver a best-in-class experience for customers. Previously, she spent nine years at VMware, where she oversaw the Cloud Services business as co-General Manager and Vice President, leading VMware's Global Sales and Customer Success teams. She was responsible for driving bookings and revenue sales, customer success, onboarding, consumption, technical services and renewal sales to ensure a best-in-class experience as customers develop, adopt, and expand their cloud strategy. Previously, she led Global Customer Experience there, and grew the company's Global Support Services organization for North and South America. Prior to joining VMware, she led a global technical support services team and mergers & acquisition team that supported over 30,000 customers for Jeppesen, a Boeing Company. She spent 8 years working at Lockheed Martin holding a variety of technical and executive management leadership positions. She is a recognized leader in the industry, receiving a leadership award from the Professional Business Women of California (PBWC) for her commitment to supporting women and girls in technology. She holds an MBA in Information Systems from Regis University and a Bachelor of Science in Business Administration (BSBA) in Marketing from the University of Alabama in Huntsville, where she played tennis as a Division II college athlete.

Executive Team Culture Ratings from Equinix Employees

TOP
5%
Equinix's Executive Team scores in the Top 5%
of similar sized companies on Comparably
Who ranks the Executive Team the highest?
Department - Customer Support 90/100
Department - HR 90/100
Experience - 3 to 6 Years 88/100
Who ranks the Executive Team the lowest?
Department - Product 53/100
Ethnicity - Other 67/100
Ethnicity - Asian or Pacific Islander 71/100

Equinix's Executive Team at a Glance

Based on 135 ratings, Equinix's employees are very satisfied with their Executive Team and give them an ā€œA+ā€ or 82/100. On average, Men provided higher ratings for their Executive Team compared to Women. Also, the Customer Support department thinks more highly of the Executive Team relative to the Product department.

Equinix's Executive Team ranks in the Top 15% of other companies in San Francisco and Top 5% of other companies on Comparably that also have 10,000+ Employees.

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