Executive Bio
Ms. Laura Ortman serves as Chief Customer Officer of Equinix, Inc. (REIT) and Equinix, Inc. since January 2017. She has more than 20 years of experience in the industry leading software and IT business operations, global support services, customer experience, revenue management and client relationship management. She thrives in building strong relationships in a dynamic, customer-focused business environment, driving high-performing teams in a 'together we win' culture to deliver a best-in-class experience for customers. Previously, she spent nine years at VMware, where she oversaw the Cloud Services business as co-General Manager and Vice President, leading VMware's Global Sales and Customer Success teams. She was responsible for driving bookings and revenue sales, customer success, onboarding, consumption, technical services and renewal sales to ensure a best-in-class experience as customers develop, adopt, and expand their cloud strategy. Previously, she led Global Customer Experience there, and grew the company's Global Support Services organization for North and South America. Prior to joining VMware, she led a global technical support services team and mergers & acquisition team that supported over 30,000 customers for Jeppesen, a Boeing Company. She spent 8 years working at Lockheed Martin holding a variety of technical and executive management leadership positions. She is a recognized leader in the industry, receiving a leadership award from the Professional Business Women of California (PBWC) for her commitment to supporting women and girls in technology. She holds an MBA in Information Systems from Regis University and a Bachelor of Science in Business Administration (BSBA) in Marketing from the University of Alabama in Huntsville, where she played tennis as a Division II college athlete.