ESO Solutions Claimed Company
ESO delivers innovative, reliable and easy-to-use applications that fire departments, EMS agencies and hospitals use to improve community health and safety. read more
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I have to continually apologize to our old clients. By not truly inquiring about what can be done better, ESO is trying to fit a square peg in a round hole. I'm under utilized and hamstrung by a compartmentalized system of management. My stress has gone up and my sense of helping has gone down.
What is most positive about the culture and environment at your company?
The culture is more socially inclined. As a result, they care more about the experience of the employee. The feeling is that as long as the workers are happy, then it should equate to happy customers.
What do your coworkers need to improve and how could you work together better?
Coworkers would improve if the company didn't have a 'homogenization' concept. Let them excel at what they know instead of making everyone multitask on systems they don't know. The end result will be better customer service. Which should be the goal.
What did you like most about the interview process?
We were 'acquired'. There was no real interview. In the end, our old bosses dictated where we should be placed in the company. We were not given a 'fresh slate' to work from. So I didn't care for the process and found it placating.
What's going wrong and how can it be improved?
The layers of meaningless job titles makes doing anything in a timely manner impossible. There is also an element of favoritism to individuals that are not always the best fit for the managerial roles they are in. The company goals don't match the customers wants or needs.
Why do you feel undervalued and what would make you feel better about your compensation?
I have more experience in my field then 90% of the employees. We were told our expertise matters. It has not. In terms of advice/direction, they show favoritism to the same people that alienated the end users originally. A position that utilizes my 25 years of experience would be logical
What does the leadership team need to get better at?
Paying attention to the industry and not the large corporations. The end users have more to say about the needs of the software they use, but are not asked . I have yet to see training that would result in moving within the company to a more meaningful position. Too many empty titles for jobs.
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