
Change management staff at the local level.
Each group i guess works well amongst themselves but do nothing to help to overall greater good of the terminal.
Made you feel good and were valued but then you realize after being there for some time you are just a number.
Actually being True Leaders! A True Leader does not lead from the front but instead leads from behind. To be the one to be able to see what actually is going on and correct it while observing the morale! You can not see where you need to go if you are always looking behind you!