Extensis FAQs

Before You Upgrade:

Running Suitcase Fusion ver. 19 or ver. 18:

Mac:

Control click your Font Library(s)

Select "Enable Library Sync"

Allow the process in the bottom left to finish

Windows:

Right click your Font Library(s)

Select "Enable Library Sync"

Allow the process in the bottom left to finish

Running Suitcase Fusion 17.2.3 or older:

If you want to retain your sets, highlight all your sets (not the Font Library)

Navigate to File>Collect fonts for output

Select a location to save the fonts to. Take note of the location

Highlight your Font Library

Navigate to File>Collect fonts for output

Navigate to the same directory you chose in Step 3 and save

(If Suitcase is no longer accessible there is still a way to extract your fonts from the old vault, continue through the next steps.)

When You Upgrade:

For All Versions of Suitcase Fusion 18.2.4 and older:

Close any creative appsthat interact with Suitcase Fusion such as Adobe.

Moveyour font vault from one of the directories below to the Desktop for safe keeping (It is labeled Suitcase Fusion.fontvault)

Mac:Located in ~/Library/Extensis/Suitcase Fusion

Windows:Located in C:\Users\Username\AppData\Local\Extensis\Suitcase Fusion

If Windows tells you that the folder/file is currently in use, contact Extensis Technical Support

Uninstallyour current version of Suitcase Fusion

Mac:Drag the Suitcase Fusion application from Applications to the trash

Windows:Go to Control Panel>Programs>Uninstall a program. Uninstall the current Suitcase Fusion version on the list

Download the installerfrom the Extensis website.

Mac: Drag the Suitcase Fusion icon into your applications folder

contact Technical Support for further assistance

Windows: Double click the Suitcase Fusion installer and follow the prompt

After You Upgrade:

Coming from Suitcase Fusion 18.2.4 through 19.1.1:

Once you open Suitcase Fusion 9 your Font Library should download automatically via TypeSync

Coming from Suitcase Fusion 17.2.3 or older:

Open Suitcase Fusion 21.x.x

Open the "Collected Fonts" folder from theBefore You Upgradeinstructions

Highlight all folders inside

Drag the folders into "Font Library"

ORif you were unable to collect the fonts from your previous version:

Open the 'Suitcase Fusion.fontvault' that you moved to the Desktop in Step 1 of "When You Upgrade"; if you're on a Mac you will have to right-click it and select "Show Package Contents"

Navigate into the SA folder and then drag the "l" folder into the Suitcase Fusion application's Font Library

If you encounter issues during this process please

Support Definitions:

In Development: Product is still actively developed and supported by Extensis Technical Support

Still Supported: Product is no longer in development, but is still actively supported by Extensis Technical Support

Unsupported Product: Product is no longer in development and no longer supported by Extensis Technical Support.

Note:

For Suitcase versions that are In Development, check out the official compatibility page on the Extensis site for up-to-date compatibility. For versions that are are no longer in development, information in the following guide is for reference only and subject to change.

Mac

In Development

Supported

Unsupported Product

Suitcase Fusion (v21)

SF9 (v20)

SF8(v19)

SF7(v18)

SF6 (v17)

SF5 (v16)

SF4 (v15)

SF3 (v14)

SF2 (v13)

OS 10.15 Catalina

Suitcase Fusion

(v20.0.7)

X

X

X

X

X

X

X

OS 10.14 Mojave

X

X

X

X

X

X

X

OS 10.13 High Sierra

X

X

X

X

X

OS 10.12 Sierra

X

(10.12.6)

X

X

X

X

X

OS 10.11 El Capitan

X

X

X

X

X

X

OS 10.10 Yosemite

X

X

X

X

X

X

X

OS 10.9 Mavericks

X

X

X

(10.9.5)

X

X

X

OS 10.8 Mountain Lion

X

X

X

X

X

OS 10.7 Lion

X

X

X

X

X

OS 10.6 Snow Leopard

X

X

X

X

Windows

In Development

Still supported

Unsupported Product

Suitcase Fusion (v21)

SF9 (v20)

SF8 (v19)

SF7 (v18)

SF6 (v17)

SF5 (v16)

SF4 (v15)

SF3 (v14)

SF2 (v13)

Win 10 Creators Update (April 2018)

X

X

X

X

X

Win 10 Creators Update

X

X

X

X

X

Win 10

X

X

X

X

Windows 8

X

X

X

X

X

Windows 7

Windows Vista

X

X

X

X

X

X

Windows XP (SP3)

X

X

X

X

X

X

Adobe

Auto-Activation

Active

Still supported

Unsupported Product

Suitcase Fusion (v21)

SF9 (v20)

SF8 (v19)

SF7 (v18)

SF6 (v17)

SF5 (v16)

SF4 (v15)

SF3 (v14)

SF2 (v13)

Adobe CC 2020

X

X

X

X

X

X

X

X

Adobe CC 2019

X

X

X

X

X

X

X

Adobe CC 2018

X

X

X

X

X

X

Adobe CC 2017

X

X

X

X

X

X

Adobe CC 2015.5

X

X

X

X

X

X

X

Adobe CC 2015

X

X

X

X

X

X

Adobe CC 2014

X

X

X

X

X

X

X

Adobe CC

X

X

X

X

X

X

X

Adobe CS6

X

X

X

X

X

X

Adobe CS5.5

X

X

X

X

X

Adobe CS5

X

X

X

X

X

Sketch

Auto-Activation

Still Supported

Unsupported Product

Suitcase Fusion (v21)

SF9 (v20)

SF8 (v19)

SF7 (v18)

SF6 (v17)

SF5 (v16)

SF4 (v15)

SF3 (v14)

SF2 (v13)

Sketch

X

X

X

X

X

X

X

X

QUARK

Quark 2019

X

X

X

X

X

X

X

X

X

Quark 2018

X

X

X

X

X

X

X

X

X

Quark 2017

X

X

(Mac only)

X

X

X

X

X

Quark 2016

X

X

X

X

X

X

X

Quark 2015

X

X

X

X

X

X

Quark 10

X

X

X

X

X

X

Quark 9

X

X

X

X

X

X

Quark 8

X

X

X

X

X

Extensis Support Policy

https://www.extensis.com/support/support-policy-support-extensis/

Learn more about .

Auto-Activation Plug-ins for Adobe Creative Cloud 2020 are only available with Suitcase Fusion v21.

Suitcase FusionV21

Suitcase Fusion 9 (v20)

Suitcase Fusion 8 (v19)

Adobe Illustrator CC2020

X

X

Adobe InDesign CC2020

X

X

Adobe Photoshop CC 2020

X

X

Adobe InCopy CC 2020

X

X

Adobe AfterEffects CC 2020

X

X

NOTE:Plug-ins are only available for 64-bit applications

Full Product Compatibility Guide

A full compatibility matrix (system requirements and creative applications) for Suitcase Fusion versions can be found using the link below:

https://www.extensis.com/support/suitcase-fusion-support-guide/

If you are the License Administrator for your organizations TeamSync subscription, you can renew and update your billing information through your Extensis.com account.

Subscription Plan Renewal Information

Identifying the Administrator:If you purchased a subscription and are the primary contact for the product registrations, you are the License Administrator and can access the renewal information through your Extensis.com account.

Automatic Renewal:Annual TeamSync subscriptions purchased through the Extensis.com store renew automatically. The credit card is charged at the end of each subscription term per the renewal agreement accepted in the Extensis Store. Notifications are emailed to the License Administrator prior to the renewal date. Additionally, a receipt will be sent once the card on file has been charged.

Manual Renewal:TeamSync subscriptions that do not renew automatically can be renewed manually as early as 30 days prior to expiration. . To avoid potentially losing access to your software or services, it is important to renew your subscription before the expiration date.

Expired Subscriptions: If your subscription has expired within the last 30 days, you can still renew manually from the My Products Page by selecting Suitcase TeamSync, then Renew Subscription and complete the purchase.

Declined Card Payments:If there is an issue with the card, Extensis will notify the License Administrator by email. They will need to update the payment information associated with their TeamSync subscription. To avoid potentially losing access to your software or services, it is important to update the payment information before the subscription expiration.

Problem

I've installed Universal Type Server version 7.0.2 and I need to enter my serial numbers.

Environment

This article applies to Universal Type Server, version 7.0.2 and later, on all supported operating systems.

Resolution

Starting with version 7.0.2, Universal Type Server no longer uses serial numbers to activate the product. Instead, UTS retrieves the product licensing information from your Extensis account.

Make sure UTS can connect to cwsg.extensis.com on port 443. Once UTS has been activated, the server does not have to remain connected to the internet.

Activating Universal Type Server

Note: You can watch a video of the new activation process: Activating Universal Type Server 7.0.

Log in to the User Management Application with the default 'administrator' account. Click on Administration. In the Licenses pane, select "Activate Universal Type Server".

https://www.extensis.com/contact-us-form

Enter the email address and password of the Extensis account thats owns the UTS licenses. If you don't know which account owns the licenses, contact Customer Service at .

The Administration panel will display the email address, the end of the support maintenance period, and any additional features that have been activated.

Entering demo serial numbers

If you want to try out Universal Type Server, you can request a demo serial number to use the product for a limited time.

Note: Universal Type Server version 7.0.2 and later will only accept demo serial numbers; serial numbers used in earlier versions of Universal Type Server 7 will not be accepted.

In the Licenses pane, select "Trial Universal Type Server".

Enter the demo serial number and click Submit. If you have demo serial numbers for other features such as UTS Enterprise Edition or Universal Type Core Client, you can enter them all at once, one serial number per line.

The Licenses pane will display the expiration dates for the demo serial numbers you have entered.

To remove the demo serial numbers so you can activate UTS, click Remove.

Description

We've moved, decommissioned, or migrated our Domain Controller and need to update the configuration in Portfolio's Directory Services

Environment

This article covers Portfolio 3 on all supported environments

Solution

In order to change the configuration in Directory Services you will have to remove the current configuration and re-create your mappings. For a guide on setting up Directory Services in Portfolio, please see our Administration Guide. We recommend the following before proceeding:

Take screenshots of your mappings in each Catalog. This will make re-applying them much easier

Make sure you have a clean and healthy Portfolio backup should you need to revert to your previous configuration

Wait to decommission the old DC, otherwise you may not be able to view your mappings before removing them

During this process users added through Active Directory will be temporarily converted to native user accounts. Once the new configuration is in place and the mappings re-created, the users should convert back in LDAP users (as long as their AD shortname has not changed.)

If you run into trouble with this process or have additional questions please contact technical support

Description

I would like to add additional seats to my current subscription

Environment

This article covers purchases of the Suitcase Fusion and Suitcase Fusion TeamSync Subscription and uses the Suitcase Fusion Subscription Suite

Solution

Adding additional seats to your existing subscription can easily be done through the Suitcase Fusion Subscription Suite

Login on extensis.com

Navigate to your My Products page

Click Manage next to your product

Click the the three vertical dots next to your subscription

Select Change Quantity technical support

Set the quantity to the total number of seats you would like your subscription to have

When checking out, the cart may display the price for a full year of the subscription. The final payment processed will be for a prorated amount based on your renewal date

If you run into trouble with this process or have additional questions please contact

If you have received a coupon code to use in the Extensis.com webstore, but are unsure how to apply it, the following will guide you through the check out process.

Instructions:

1) Select Buy on any of the applicable Extensis.com product pages.

2) The first page of the Extensis.com shopping cart is where you add your coupon code. Select the carrot icon to expand.

Example: Apply a coupon code for Suitcase Fusion

3) Enter the coupon code and select "apply"

4) Select Go To Checkout and complete the purchase.

A SuitcaseTeamSync user must have the Administrator permission to be able invite users to join your team. When you purchase TeamSync, your user account is an Administrator by default.

A team can only have as many users as you have licenses. When all of your licenses are in use, youwon'tbe able to add any more users. Users can be added or removed at any time; users who are removed from your team will lose access to your shared libraries. You can also add users by purchasing additional licenses.

https://manage.extensis.com

Inviting users to your team

Log in to the Suitcase TeamSync administration website at

On the Users tab, click Invite User.

Enter the first name, last name, and email address of the person you want to invite. NOTE: This email address will be used to create a new Extensis account if an account does not exist for it.

Select an access permission under User Permissions: Read Only, Modify, or Administrator.

Check Collect for Output if you want the user to be able to collect and download fonts from a TeamSync shared library.

Click Invite User to send the invitation.

TeamSync will send a message to their email address with an invitation to join your team. If the email address doesnt have an Extensis account associated with it, TeamSync will create one and send them a temporary password.

Changing user permissions

A user can have one of three access permissions: Read Only, Modify, or Administrator. A user can also be given permission to collect and download fonts in Suitcase Fusion from a shared library. A users access permissions apply to every library the user has access to.

Permission Levels:

Read Only - allows users to activate fonts, but they cannot add fonts to or remove fonts from a shared library.

Modify - allows users to add fonts to, remove fonts from, and activate fonts in a shared library.

Administrator - allows grants users the same permissions as the Modify permission; users can also log in to the Suitcase TeamSync administration website to manage users and libraries for the team.

To change a users access permissions:

On the Users tab, select a user and click Edit User

Choose the new access permission from the drop-down menu

Check or uncheck the Collect for Output checkbox to grant or remove the ability to collect and download fonts

Click Update

Removing users from your team

On the Users tab, select the user you want to remove and click Remove User. A warning dialog will appear asking to confirm that you want to remove the user; click Remove and the user will be removed from your team. A TeamSync user with Administrator permissionscan'tremove itself from a team; another Administrator user must remove them.

NOTE: If the user being removed does not have their own license, they will no longer be able to use Suitcase Fusion.

Assigning shared libraries to users

You can assign a user to one or more shared libraries at a time. On the Users tab, select a user and click Assign Libraries. Check or uncheck the libraries that you want the user to have access to, and click Save.

You can import multiple user accounts into Suitcase TeamSync as a comma-separated text file (CSV). Each line must have an email address, first name, and last name:

[email protected],John,Doe

[email protected],Sally,Smith

Log in to the TeamSync administration site at https://manage.extensis.com

Select the gear icon, then select Import Users

If you want the users in the file to replace existing user accounts, check Remove users not included in import file

Click Choose File and select the .csv file, then click Open

NOTE: If you have more user accounts in the CSV file than you have available sets, you will get an error dialog: You do not have a sufficient number of licenses available to complete the user import. Please purchase additional licenses and try again.

Please use the following steps to access your Extensis Invoices/Receipts.

Instructions:

1) Log in to your Extensis Account by going to www.extensis.com and select Login in the upper right corner of the page. Or, use this link :

2) A login page will be displayed. Please use your Extensis credentials (email address and password).

NOTE Use the Forgot password link to have a new password sent to you if needed.

3) Go to My Products

4) Select your product from the tabs show

5) Click manage next to your product name

6) New page will open.

7) At the top of this page Select Invoice History

Before you can share libraries in Teamsync, you must first add your users. Once you've added users in Teamsync follow the guidelines below to share libraries.

Steps:

1) In the TeamSync User Interface, click on the Libraries tab

2) Select Add Library and name the Library

3) One you've added the library, you now need to give your users permissions to access this library. There are a couple of ways to do this.

a) In the Users Tab > select the user >right click your mouse > Select assign libraries

b) In the Users Tab > Select the user > select the Assign Libraries button.c) In the Library Tab, select the library name and hit the Assign User Button.

4) Any user that has access to the Crown Design library will see this library next time they launch Suitcase Fusion.

5) Users can add fonts to the library, by dragging and dropping the fonts into the Crown Design library.

6) Any fonts added to the TeamSync library will be synched to the TeamSync Admin and shared with other users with shared library access.

This article contains:

Getting Started Admin: User Interface Overview

Getting Started: Admin: Components

Getting Started Admin: Login

Getting Started Admin: Adding Users

Getting Started Admin: Sharing Libraries

Getting Started: Users: Adding Fonts

Getting Started: Admin: Serving Fonts to the Team

Getting Started: User Interface Overview

TeamSync Administrator Videos

Getting Started: Components

TeamSync Administrator (web browser)

Suitcase Fusion: For end-users

Getting Started: Login

Required: License Administrator (initial login)

Log into TeamSync: https://manage.extensis.com

(same login credentials as your extensis.com account)

Getting Started: Adding Users

In the User Tab, select the Invite User button

Enter the email address, name, and set User Permissions

An invitation will be sent to the user

Learn More: Adding Users

Getting Started:Sharing Libraries

Select the Libraries tab and add library

Name the library

Highlight the library and select the Assign Users Button

Provide library access to the user(s)

Learn More: Sharing Libraries

Getting Started:Adding Fonts

Required: Suitcase Fusion

Users with library access will see the library under TeamSync Libraries in Suitcase Fusion

Users can add/remove fonts via drag & drop user must have Modify or Administrator permissions

Learn more: Adding Fonts to TeamSync

Getting Started: Serving Fonts to the Team

Required: TeamSync

TeamSync Admin: Fonts that are added/removed from the Suitcase Fusion client will be synched to other users with shared library access

Getting Started: Additional Resources

Getting Started: For Suitcase Fusion Users

Getting Started:

Instructions necessary to uninstall Suitcase Fusion 9 from the macOS.

Solution

Download theSuitcase Fusion Uninstaller Tool from here:

http://bin.extensis.com/Suitcase_Fusion_9_Uninstaller.zip

(this will download the uninstaller)

In your browsers Download Folder, double-click the Suitcase Uninstaller File

Follow the instructions that appear

Suitcase Fusion

Warning: If you check the box to move the vault to the trash, your fonts will be permanently removed from your computer once the trash is emptied. Please make sure to perform an archive of your Vault before you allow the uninstaller to move the Vault to the Trash. You can perform an archive of your current vault via the File menu in Suitcase Fusion. Suitcase Fusion > File> Vault Archive.

4) Next turn off any additional applications that will automatically start or launch when your computer starts.

Go to:

System Preferences>Users & Groups.

Select your User ID.

Select Login Items.

Click the lock icon and enter and admin password.

Click the (-) button to select an application to be removed from your Start-up Applications folder.

Restart your computer

(Optional Step)

Preference files can be removed from the following location:

Users/{username}/Library/Preferences/com.extensis.

If necessary, remove all Extensis preferences that start with "com.extensis..."

NOTE-TheLibraryfolder is hidden. If you need to open it, click the desktop to make sure you're in the Finder, hold down the Option key, then chooseGo >Library

Learn more about .

Video covers:

Login

Adding users

Setting up shared libraries

Adding fonts

English:

2 min 26 seconds

The article covers: Intermediate

Getting Started: Suitcase Fusion Window Overview

Getting Started: Organization

Getting Started: Activation

Getting Started: Auto-Activation

Getting Started: Font Panel Extensions

Getting Started: Document Font Tracking

Getting Started: Application Sets

Getting Started: Smart Searches

Getting Started: Setting Up TypeSync

Getting Started: Additional Resources

Getting Started: Suitcase Fusion Window Overview

Getting Started - Beginner

Getting Started: Organization

Create Sets

Create Application Sets

Create Additional Libraries

Learn more about: Organization

Getting Started: Activation

Select fonts to activate in Suitcase Fusion

Launch any application

Apply fonts to the document or project

The next time the document is opened, the font(s) will only open if the font is active in Suitcase.

Learn more about: Activation

Getting Started: Auto-Activation

Select fonts to activate in Suitcase Fusion

Launch and see fonts in Type Menu

Apply fonts to the document layer

Fonts will automatically activate next time the document is opened even if not active in Suitcase.

Learn more about: Auto-Activation

Getting Started: Font Panel Extension

Launch Adobe Creative Cloud

Open the Extensis Font Panel under Extensions

Select a layer and choose a font in the panel to apply

The font is now auto-activated in the document

Learn more about: ExtensisFont Panel : Video

Getting Started: Document Font Tracking

Go to the Suitcase Fusion menu: Suitcase Fusion > Manage Plug-Ins Make sure enable document tracking is selected.

To add documents, highlight the application in the library and drag and drop the source files onto the library.

Right click on the document to expose the contextual menu or select information to expose font usage details and document metadata.

Learn More About: Document Font Tracking : Video

Getting Started: Application Sets

Suitcase Menu > File > New Application Set

Choose a program and select create.

Add fonts to the set (these fonts will temporarily activate)

Launch the application and fonts will appear under the type menu

Learn More About: Application Set

Getting Started: Smart Searches

Go to Edit > Find Fonts, + F (Win), or + F. (Mac)

Choose a set of criteria and Save.

Rename the Smart Search

Learn More About: Smart Searches

Getting Started: Setting Up TypeSync

Select a library in Suitcase

Go to File >Enable TypeSync

Once synced, cloud enabled libraries will display with the icon.

Learn More About: TypeSync : Video

Additional Resources:

Before You Upgrade:To have a seamless upgrade experience, follow these tips:

Close all Adobe creative apps

Verify your version of Suitcase Fusion is the latest for that version (check for updates within the app)

If you are on Suitcase Fusion 9, you can upgrade directly to this new version.

If you are Suitcase Fusion 7 or older, follow this article

Explore The Product Compatibility Guide to ensure your operating system and any creative apps that interact with Fusion are compatible.

Download the installerfrom the Extensis website.

Mac: Drag the Suitcase Fusion icon into your applications folder Suitcase Fusion

Windows: Double click the Suitcase Fusion installer and follow the installation prompts.

Perform a DataBase Upgrade:When initially installing Suitcase Fusion, users running Fusion 8 or older you will receive the following dialog to back-up their database when performing the upgrade:

After installation is complete:

Mac:No further action is needed

Windows:Restart your computer. The upgrade will make changes to certain paths that don't take effect until a reboot.

NOTE:Suitcase Fusionwill overwrite the previous version of the application.

Get Help:Have more questions? We have additional resources located in our Knowledge Base

Learn more about

Description

I have purchased multiple seats on my Suitcase Fusion Subscription and need to distribute them to my users

Environment

This article covers purchases of the Suitcase Fusion Subscription and uses the Suitcase Fusion Subscription Suite

Solution

Managing, inviting, and revoking purchased Suitcase Fusion licenses can easily be done through the Suitcase Fusion Subscription Suite. To navigate there, first login to your account on extensis.com. Open your "My Products" page and click "Manage" next to Suitcase Fusion

technical support

This will take you to the Suitcase Subscription Suite. Click the three vertical dots next to your subscription, and select "Manage Users"

From here you can Invite, edit and remove users

To add a user, select "Invite User". This will bring up a dialogue where you will enter in the user's email address and first & last name. When done click "Invite User" and an email invitation will be sent out to the user (note: if the user does not receive an email, please have them check their spam folder)

If you wish to edit or remove a user, first select them from the list of users, then click "Edit User" or "Remove User".

If you run into trouble with this process or have additional questions please contact

The article covers: The Basics

Getting Started: Download from the web

Getting Started: Installation

Getting Started: Activating your product

Getting Started: Adding Fonts

Getting Started: Download from the web

Download the installer for Suitcase Fusion

Need the Installer: Get the Suitcase Fusion installer

Getting Started: Installation

Double click the .dmg file

Move the icon to the Applications folder

Press Run to start the Suitcase Fusion installer

Follow the steps listed in the installer to successfully install the application.

Getting Started: Activating Your Product

Log into the product to activate.

Getting Started: Adding Fonts

Local Library: Drag and drop font folder(s) onto a Suitcase Library

Google Fonts: Enable Google Fonts through Suitcase. File > Enable Google Fonts

Adobe Fonts: Sign into Adobe Creative Cloud and set fonts to activate

Learn More About: Adding Fonts

If you need to cancel your subscription for Suitcase Fusion or TeamSync, you can do this in your extensis.com account.

Next Steps:

Log into your extensis.com account

Select MyProducts

Select the product you want to cancel and choose Manage

Select the three dots to the left of the subscription

Select Cancel & Confirm

Note: Cancelling simply cancels the subscription at the end of the of subscription period. You're still able to use the product for the duration of the subscription term.

Description

A permissions issue or a file format error, similar to the images below will be encountered when trying to open a document or file from Microsoft Word, Power Point or Excel.

https://help.extensis.com/hc/en-us/articles/115010658648-Font-will-not-activate-or-activates-for-a-brief-moment

Environment

This has been seen happening on multiple versions of macOS and various versions of MS Office.

Solution

Typically, this is noticed when duplicate fonts are activated at the same time as fonts in your system folder. Microsoft typically installs its own fonts in the system folder for use in its applications.

Please try the following steps:

Close all open Microsoft applications.

Disable/deactivate all fonts in your Suitcase Libraries (Not the system fonts).

Once completed, try opening the document(s) again.

Activating fonts at the same time will result in a short or brief activation period. Please use the following link for more information.

If the above step does not work, please try clearing your font cache. This can be a contributing factor when it has not been cleaned/cleared. You can use Suitcase Fusion toClean Font Caches.From Suitcase Fusion's File menu selectClean Font Caches. This will purge your system font caches. Once this is complete, restart your Mac.

Suitcase Fusion 9 does not require a serial number. Instead, log into the product with your Extensis.com account to activate.

Note:an internet connection is required for product activation.

Single User Purchase of Suitcase Fusion 9

Afteryou'vepurchased, downloaded, installed, and launched Suitcase Fusion 9, youll be prompted to log in to the product to complete the activation process.

Next Steps: Activate

LaunchSuitcase Fusion 9

On the login screen, log into the product using your Extensis.com credentials.

Purchased multiple copies? Assign users

If your organization purchased multiple copies of Suitcase Fusion 9, the primary registration contact (email used for purchase) must assign additional users in their Extensis.com account.

Next Steps: Assign Users

Log in using your Extensis account email addressand password.

ClickMy Productsat the top of the page.

FromtheSuitcase Fusiontab, select the>>next to the Suitcase Fusion 9 line item to expose the license management console.

If you are not a user of the application, you can 'Remove' your email address from the application access. This will free the license up to be assigned to someone else.

Add the First, Last, and email address of the user to wish to add and selectADD

A Suitcase Fusion 9 invitation will be sent to the user with instructions on how to install and activate Suitcase Fusion 9.

If the user doesnt already have an Extensis account, one will automatically be created for them. A second email containing their login credentials will be sent.

Note:Only one email address may be used for each Suitcase Fusion 9 license.

Example: Assign Users

Suitcase Fusion

Learn more about .

Description

Storage devices continuously fill up regardless of how much space is added

Environment

This article covers all version of Portfolio Server 3.x on supported Windows and Mac OS systems

Solution

Issue 1: The logging level was set to DEBUG at some point and not changed back to INFO

Debug logging can provide additional useful information when troubleshooting an error in Portfolio. But if left on it can take up a substantial amount of drive space. Changing the logging level back to INFO should prevent the logs from taking up too much space. The logging level can be change in the Portfolio Admin Portal by navigating to Global Settings>Logging Configuration

technical support

Issue 2: The preview folder for a catalog is located in a folder being watched in a catalog

When Portfolio ingests an asset, it creates a .jpg preview in it's designated preview folder. When the preview folder is located in a folder that's being watched and synced in a catalog, the process is repeated in an infinite loop (until asset count or drive space are maxed out)

For example:

What would essentially occur is:

Portfolio sees a new asset to catalog>A preview is generated for the asset>Portfolio sees the newly generated .jpg in the preview folder>A preview is generated for the preview of the original asset>Process repeats infinitely

To fix this:

1. Stop Portfolio

2. Move the preview folder to a new location

3. Change the preview location in the Portfolio Admin Portal

4. Restart Portfolio

If you run into trouble with this process or have additional questions please contact

If you need to change the payment method for your Suitcase Fusion or TeamSync subscription, you can do this through your Extensis.com account.

Next Steps:

Log into your extensis.com account

Select MyProducts

Select the product and choose Manage

At the top of the screen select Payment Method

Enter the new payment details and save.

Problem

Im currently using Suitcase Fusion (v21) for Mac OS but I want to revert back to Suitcase Fusion 9.

Environment

This article covers Suitcase Fusion (v21) running on all supported versions of Mac OS.

Resolution

1. Getting Ready

You should close any applications that have Suitcase Fusion auto-activation plug-ins installed.

Scroll down to"Which restore options should I use?" further down in this articleto decide which restore option you're going to use before uninstalling Suitcase Fusion (v21) (some of the options may require you to perform tasks in Suitcase Fusion (v21) first)

Open Suitcase Fusion (v21) and go to Suitcase Fusion > Log Out. Suitcase Fusion will show a login dialog; click Quit.

Go to /Users/username/Library/Preferences/ and drag the following files to the Trash, if present:

com.extensis.SuitcaseFusion.db

com.extensis.SuitcaseFusion7.plist

com.extensis.SuitcaseFusion6.plist

com.extensis.SuitcaseFusion5.plist

com.extensis.SuitcaseFusion4.plist

com.extensis.SuitcaseFusion.plist

NOTE: By default, the users Library folder is not visible in the Finder. To reach the Library folder, hold the Option key down and click on the Go menu in the Finder; there will now be a "Library" menu option with no keyboard shortcut.

My Products

Selecting "Library" takes you to the users Library folder.

Download the Suitcase Fusion (v21) uninstaller

You can download the Suitcase Fusion 9 uninstaller from the Suitcase Fusion (v21) Support page.

Download the Suitcase Fusion 9 installer

You can download the latest installer for Suitcase Fusion 9 from your page.

2. Which restore option should I use?

If you were using Suitcase Fusions TypeSync feature to sync your font library to your Extensis account, when you do a clean installation of Suitcase Fusion 9 your fonts and sets will be automatically synced with your new library. See "Letting TypeSync restore your fonts" below.

If you upgraded to Suitcase Fusion (v21) by installing on top of Suitcase Fusion 9, Suitcase Fusion (v21) created a backup of your font vault before updating. Suitcase Fusion backup files have a .macbackup extension, and are saved in your Documents folder by default. See "Restoring from a Suitcase Fusion backup" below.

If you didnt upgrade from an older version of Suitcase Fusion or need to recreate your font library by hand, see "Recreating your font vault by hand" below.

Letting TypeSync restore your fonts

Open the Suitcase Fusion (v21) Uninstaller. Check the checkbox for "When uninstalling also move the vault to the trash?" and click Uninstall. Once the Uninstaller is done, restarting your Mac is recommended.

Install Suitcase Fusion 9 and log in to your Extensis account. When you have logged in, Suitcase Fusion will sync your fonts and sets with your new library.

Restoring from a Suitcase Fusion backup

Open the Suitcase Fusion (v21) Uninstaller. Check the checkbox for "When uninstalling also move the vault to the trash?" and click Uninstall. Once the Uninstaller is done, restarting your Mac is recommended.

Install Suitcase Fusion 9 and log in to your Extensis account.

Go to File > Font Vault Archive > Restore. Suitcase will warn you that restoring from a backup will cause Suitcase Fusion to restart. Click Restore.

Locate your Suitcase Fusion backup and click Open. Suitcase Fusion 8 will restore your backup and restart.

Restoring the previous Suitcase Fusion database

Open the Suitcase Fusion (v21) Uninstaller. Leave the checkbox for "When uninstalling also move the vault to the trash?" unchecked and click Uninstall. Once the Uninstaller is done, restarting your Mac is recommended.

Go to /Users/username/Library/Extensis/Suitcase Fusion/

Control-click on the Suitcase Fusion.fontvault and choose "Show Package Contents"

Open the backups folder

Drag the SuitcaseFusion.db to the Trash

Rename the SuitcaseFusion_timestamp.db to SuitcaseFusion.db

Drag the renamed SuitcaseFusion.db to replace the old database

Install Suitcase Fusion 9 and log in to your Extensis account.

Recreating your font vault by hand

You can export your fonts and sets from Suitcase Fusion (v21), then import them into a new font library in Suitcase Fusion 9.

Open Suitcase Fusion 9

Select the Font Library in the left-hand panel, then go to File > Collect Fonts for Output

You will be asked to select a location for the collected fonts; select your desktop and click Collect

Suitcase Fusion creates a folder named Collected Fonts and place copies of your fonts in the folder. Rename this folder to "All Suitcase Fusion Fonts", for later.

This method can be used to collect sets, as well.

Select a font set in your Font Library

Go to File > Collect Fonts for Output

Select your desktop again and click Collect. Suitcase Fusion creates another Collected Fonts folder, but the fonts are placed in a subfolder with the same name as the collected set.

Repeat these steps for each set you want to preserve. Once you are done, rename the Collected Fonts folder to "Suitcase Fusion Sets".

NOTE: It is strongly recommended that you zip up copies of your "All Suitcase Fusion Fonts" and "Suitcase Fusion Sets" folders, for backup purposes.

Open the Suitcase Fusion (v21) Uninstaller. Check the checkbox for "When uninstalling also move the vault to the trash?" and click Uninstall. Once the Uninstaller is done, restarting your Mac is recommended.

Install Suitcase Fusion 9 and log in to your Extensis account. Drag your "All Suitcase Fusion Fonts" folder onto the Font Library icon in the left-hand sidebar; Suitcase Fusion will re-add your fonts to the font library.

Open the "Suitcase Fusion Sets" folder, and drag each subfolder into the Font Library, one at a time. Suitcase Fusion will create a set with the same name as the folder, and add the fonts to the set.

If you purchased Suitcase Fusion 9(v20) direct from Extensis or through an authorized resellerfrom September 1, 2019 to November 4, 2019,a free one-year subscription to Suitcase Fusion (v21) will be placed in your Extensis.com account no later than November 6, 2019.

Users that are eligible for a free upgrade will receive an email from Extensis notifying them of their free subscription, no later than November 6th. Additionally, users can access their one-year subscription by logging into their Extensis.com account.

Learn more about Suitcase Fusion.

Auto-Activation Plug-ins for Adobe Creative Cloud 2019 are only available with Suitcase Fusion 9.

Suitcase Fusion

9

Suitcase Fusion

8

Suitcase Fusion

7

Adobe Illustrator CC2019

X

X

Adobe InDesign CC2019

X

X

Adobe Photoshop CC 2019

X

X

Adobe After Effects CC 2019

X

X

Adobe InCopy CC 2019

X

X

NOTE:Plug-ins are only available for 64-bit applications

Full Product Compatibility Guide

A full compatibility matrix (system requirements and creative applications) for Suitcase Fusion, can be found using the link below:

https://www.extensis.com/support/suitcase-fusion-support-guide/

Learn more about Suitcase Fusion

Problem

Im currently using Suitcase Fusion (v21) for Windows but I want to revert back to Suitcase Fusion 9.

Environment

This article covers Suitcase Fusion 9 running on all supported versions of Windows.

Resolution

Getting Ready

You should close any applications that have Suitcase Fusion auto-activation plug-ins installed

Scroll down to"Which restore options should I use?" further down in this articleto decide which restore option you're going to use before uninstalling Suitcase (v21) (some of the options may require you to perform tasks in Suitcase (v21) first)

Open Suitcase Fusion (v21) and go to Suitcase Fusion > Log Out. Suitcase Fusion will show a login dialog; click Quit.

Uninstall Suitcase Fusion (v21) using Programs and Features

https://help.extensis.com/hc/en-us/articles/115013896548-Synchronize-your-Fonts-automatically-on-two-computers-using-Typesync

Select Uninstall

Move the Following Folder and Place on the desktop for safe keeping

C:\Users\<USERNAME>\AppData\Local\Extensis

Download the Suitcase Fusion 9 Installer

You can download the latest installer for Suitcase Fusion 9 from your My Products page using the following link:

https://secure.extensis.com/loginpage

Which Restore Option Should I Use?

If you were using Suitcase Fusions Typesync feature to sync your font library to your Extensis account,when you do a clean installation of Suitcase Fusion 9 your fonts and sets will be automatically synced with your new library. See Letting Typesync restore your fonts below.

For more information about Typesync use the link below:

Using Your Suitcase Back-Up

If you upgraded to Suitcase Fusion (v21) by upgrading from Suitcase Fusion 9,Suitcase Fusion 9 created a backup of your font vault before updating. Suitcase Fusion backup files are typically saved to your Documents folder by default. See Restoring from a Suitcase Fusion backup below.

NOTE:You will lose any changes made in Suitcase Fusion 9 after the backup was created. Backups created in Suitcase Fusion (v21) will not work with Suitcase Fusion 9.

If youcan'tfind a backup file or need to recreate your font library by hand,see Recreating your font vault by hand below.

Using Typesync to restore your Fonts

Uninstall Suitcase Fusion (v21). Once the Uninstaller is done, restarting your PC is recommended.

Install Suitcase Fusion 9 and log in to your Extensis account. When you have logged in, Suitcase Fusion will sync your fonts and sets with your new library.

Restoring from a Suitcase Fusion backup

Uninstall Suitcase Fusion (v21). Once the Uninstaller is done, restarting your PC is recommended.

Install Suitcase Fusion 9 and log in to your Extensis account.

Go to File > Font Vault Archive > Restore. Suitcase will warn you that restoring from a backup will cause Suitcase Fusion to restart. Click Restore.

Locate your Suitcase Fusion backup and click Open. Suitcase Fusion 8 will restore your backup and restart.

Recreating your font vault by hand

You can export your fonts and sets from Suitcase Fusion (v21), and then import them into a new font library in Suitcase Fusion 9.

Open Suitcase Fusion (v21)

Select the Font Library in the left-hand panel, then go to File > Collect Fonts for Output

You will be asked to select a location for the collected fonts; select your desktop and click Collect

Suitcase Fusion creates a folder named Collected Fonts and place copies of your fonts in the folder. Rename this folder to All Suitcase Fusion Fonts, for later.

This method can be used to collect sets, as well.

Select a font set in your Font Library

Go to File > Collect Fonts for Output

Select your desktop again and click Collect. Suitcase Fusion creates another Collected Fonts folder, but the fonts are placed in a subfolder with the same name as the collected set.

Repeat these steps for each set you want to preserve. Once you are done, rename the Collected Fonts folder to Suitcase Fusion Sets.

NOTE:It is strongly recommended that you zip up copies of your All Suitcase Fusion Fonts and Suitcase Fusion Sets folders, for backup purposes.

Uninstall Suitcase Fusion (v21). Once the Uninstaller is done, restarting your PC is recommended.

Install Suitcase Fusion 9 and log in to your Extensis account. Drag your All Suitcase Fusion Fonts folder onto the Font Library icon in the left-hand sidebar; Suitcase Fusion will re-add your fonts to the font library.

Open the Suitcase Fusion Sets folder, and drag each subfolder into the Font Library, one at a time. Suitcase Fusion will create a set with the same name as the folder, and add the fonts to the set.

Instructions that are necessary to uninstall Suitcase Fusion (v21) from the Windows operating system.

Next Steps:

Navigate to your Windows Control Panel toPrograms and Features

SelectExtensis Suitcase Fusion (v21)

ClickUninstall

The following dialog will display:

technical support

Note:This will fully remove Suitcase Fusion (v21) and all its components from the Windows operating system.

Optional Stepsfor removing all remaining Suitcase Fusion files

Check and remove all Extensis Folders and files from the following locations:

C:\Program Files

C:\Program Files (x86)

C:\ProgramData

Make sure the Extensis\Suitcase fusion folder(s) have been removed.

Go to C:\Users\Username\Appdata\Local\Extensis\Suitcase Fusion\

Move the Suitcase fusion.fontvault folder out to your desktop for safekeeping

Delete the following folder:

C:\Users\Username\Appdata\Local\Extensis

Open the Registry Editor -RegEdit(Please keep in mind that editing registry entries can be dangerous if you are not already acquainted with doing so. If you are not confident in performing this, it's best to have an IT professional do this step for you)

Find the following:

HKEY_LOCAL_MACHINE\SOFTWARE\EXTENSIS

HKEY_CURRENT_USER\SOFTWARE\EXTENSIS and delete both of these

Also, look for/Check in the following area:

HKEY_LOCAL_MACHINE\SOFTWARE\wow6432node for any Extensis folder and delete it if it exists.

If you run into trouble with this process or have additional questions please contact.

Instructions necessary to uninstall Suitcase Fusion 9 from the Windows operating system.

Next Steps:

Navigate to your Windows Control Panel to Programs and Features

Select Extensis Suitcase Fusion 9

Click Uninstall

The following dialog will display:

http://Extensis.com/support

Note: This will fully remove Suitcase Fusion 9 and all its components from the Windows operating system.

Optional Steps for removing all remaining Suitcase Fusion files

Check and remove all Extensis Folders and files from the following locations:

C:\Program Files

C:\Program Files (x86)

C:\ProgramData

Make sure the Extensis\Suitcase fusion folder(s) have been removed.

Go to C:\Users\Username\Appdata\Local\Extensis\Suitcase Fusion\

Move the Suitcase fusion.fontvault folder out to your desktop for safe keeping

Delete the following folder:

C:\Users\Username\Appdata\Local\Extensis

Open the Registry Editor - RegEdit(Please keep in mind that editing registry entries can be dangerous if you are not already acquainted with doing so. If you are not confident in performing this, it's best to have an IT professional do this step for you)

Find the following:

HKEY_LOCAL_MACHINE\SOFTWARE\EXTENSIS

HKEY_CURRENT_USER\SOFTWARE\EXTENSIS and delete both of these

Also look for/Check in the following area:

HKEY_LOCAL_MACHINE\SOFTWARE\wow6432node for any Extensis folder and delete if it exists.

Proceed to and download a fresh installer of Suitcase Fusion 9 and install it.

What methods of payment do you accept?

We accept Visa, MasterCard, American Express, and PayPal. You can safely enter your credit card number via our secure server, which encrypts all submitted information. Braintree, a validated Level 1 PCI DSS Compliant Service Provider, is the payment processor of Extensis.

Do you accept foreign currency?

All prices in the Extensis Store are listed in USD currency and order receipts are provided in USD. When you place your order, credit card charges are converted by your bank into your local currency and should appear on your credit card statement in that currency.

Does Extensis store my credit card information?

Extensis does NOT store credit card information on purchases made through the Extensis Store. For subscription products Extensis uses Braintree (a validated Level 1 PCI DSS Compliant Service) to securely store credit card information for auto-renewals. If you purchased TeamSync, your subscription is set to auto-renew. For more information on managing your TeamSync Subscription plan, click here.

Taxes & VAT

Extensis is headquartered in the United States and does not collect Value Added Tax (VAT) on orders where the purchaser resides outside the United States.

Within the United States, Extensis is located in Oregon and not subject to sales tax. However, we do collect tax on states we have nexus in:

Illinois, Indiana, Maine, North Carolina, New Jersey, New Mexico, New York, Washington, Wisconsin

Effective January 2nd, 2019 we will collect tax in the following additional states to comply with new tax regulation:

Michigan, Minnesota, Nebraska, Utah

If your organization is tax-exempt, well need a copy of your 501c3 before we can process an order with the tax removed.

Not receiving order confirmation email.

You can access your purchase history by logging into your user account on the Extensis website. Order History will display any purchase receipts that were placed direct via the website. You can access product registrations via your MyProducts page.

See also: Not receiving Email notifications, Accessing Your Products & Download History

What is your refund policy?

If your product was purchased direct from Extensis, we offer 14-day return policy on Suitcase Fusion & TeamSync. A full refund will be provided back to the card used on the original purchase. For more information on refunds please see our Refund Policy.

Extensis Academic Requirements

Suitcase Fusion:

If you are a student currently enrolled at an accredited college or university, you are eligible to order the academic version of Suitcase Fusion through an academic reseller. Please visit Find a Reseller.A valid academic email address will be required by the reseller to process your order.

Solutions for the most commonlogin-related issues are provided below:

Forgot password:

Your password can be reset here.

Type your email address into the User Email field

Click Send New Password. Youll receive a new password from [email protected] within a few minutes.

Not receiving the password email:

Ifyou'vereset the password, but have not received the email from [email protected], first check your spam folder as the email can sometimes be routed there.

See also Not Receiving Emails From Extensis

The password sent to me is not working:

The password is case-sensitive, meaning that EXTENSIS is not the same as extensis. You will need to enter the password exactly as it was sent. If manually typing the credentials doesn't work, try copying and pasting the password to avoid any transpositions. When selecting the text to copy, be careful to ensure you don't select additional characters immediately before or after the password. If all else fails, you can request another password through the website.

My email is not recognized:

Youll receive this error if:

Youre trying to log in with an email address that is not registered at Extensis.com.

Youre logging in with an email address that was previously used, but has not been accessed for a few years. We've updated our system since you last logged in, which requires users to re-activatetheir account.

The solution for either scenario is to create a new account.If you create a new account using the email address from your old account, you will be able to access your previously existing account and licensing information.

My licensing is registered to an old email address and not accessible

If you need access to licenses purchased from another account that you're no longer able to access, please contact Customer Service by creating an online ticket.

After the announcement of Adobe CC 2020 our dev team has been hard at work preparing to provide up to date plug-ins for Universal Type Client 7. While we currently do not have an available released date, you can find the announcement on our release notes page. You can also sign up to receive notifications via our blog.For the time being we recommend continuing with Adobe CC 2019 to use the plug-ins currently available in UTC 7.

Additionally, we're also working on compatibility with Mac OS X 10.15 Catalina. More information on that can be found here.

Description

How do I set up Kerberos authentication for single sign-on (SSO) in Portfolio 3.x?

Solution

To configure Portfolio 3.x for single-sign-on for connections to Portfolio Web, the following must be true:

Portfolio is installed on a supported version of Microsoft Windows Server

You have a Portfolio SSO license key and have entered it into the Licenses pane of Portfolio Administration

Portfolio is bound to an Active Directory domain with Kerberos v5 enabled and configured

The Portfolio user account is an Active Directory user

The user is logged into a computer that is bound to the Active Directory domain with the same user account

If these conditions are met then a user can connect to Portfolio with a supported web browser and Portfolio Web will use Kerberos to log in, bypassing the login window.

Setting up Kerberos authentication

Create a service principal name

Kerberos requires a service principal name (SPN) for Portfolio; in Active Directory, SPNs are tied to a user account or service account. You can use the same Active Directory account that the Portfolio services run under. In order for Kerberos authentication to work, the service account must have a non-expiring password.

To create an SPN for Portfolio, you must know the fully-qualified domain name (FQDN) for the server Portfolio runs on (portfolio.example.org). This cannot be an alias; if you use nslookup on the servers IP address, it should return the canonical name for the server.

The setspn command is used on the domain controller to create the SPN. The examples below will use a service account name of EXAMPLE\portfoliosvc and a FQDN of portfolio.example.org

Open a Command Prompt window

Enter the following command and press Enter: setspn -S HTTP/portfolio.example.org EXAMPLE\portofliosvc

Configure Portfolio for single sign-on

Log into Portfolio Administration

Go to Global Settings > Single Sign-on Credentials

Enter the username and password for the service account

Click Apply

Configure web browsers to use single sign-on

We support using Kerberos authentication in the following browsers:

Google Chrome for Mac OS and Windows

Mozilla Firefox for Mac OS and Windows

Safari for Mac OS

Internet Explorer for Windows (versions 9 and 10 only)

Microsoft Edge

Google Chrome for Mac OS

If you are logged in as an administrator on your Mac, you can create a preferences .plist file to specify the Portfolio server for single sign-on in Google Chrome.

Open the Terminal application. Enter the following command and press Enter; replace portfolio.example.org with the FQDN for your Portfolio server.

sudo defaults write /Library/Preferences/com.google.Chrome.plist AuthServerWhitelist "portfolio.example.org"

Enter your password when prompted.

If you are not an administrator, or want to create a .plist file to be deployed to multiple machines, the following command will create the file on your Desktop. You can place it into /Library/Preferences/ or use Remote Desktop or similar network management tool to push the configuration file to more than one Mac.

defaults write ~/Desktop/com.google.Chrome.plist AuthServerWhitelist "portfolio.example.org"

Once the file has been placed in /Library/Preferences/, restart Chrome.

Google Chrome for Windows

You can create a registry entry to specify the Portfolio server for single sign-on in Google Chrome.

Open a Command Prompt with administrator privileges. Enter the following command and press Enter; replace portfolio.example.org with the FQDN for your Portfolio server.

reg add HKLM\Software\Policies\Google\Chrome\ /v AuthServerWhitelist /t REG_SZ /d "portfolio.example.org"

You can push the same registry key forWindows PCs on your domain using Group Policy. Once the registry setting takes effect, restart Chrome.

Firefox for Mac OS and Windows

Open a browser window. In the address bar, type about:config and then hit Enter.

Firefox will display a warning similar to the one below. Click I accept the risk.

In the search text box, type network.negotiate-auth and hit Enter.

Right-click network.negotiate-auth.allow-non-fqdn and select Toggle to change the value to true.

Right-click network.negotiate-auth.trusted-uris and enter the FQDN for the Portfolio server.

Internet Explorer and Microsoft Edge

Open the Control Panel and select Internet Options. In Internet Properties, click on the Security tab and select the Local Intranet zone.

Click the Sites button. If Include all sites that bypass the proxy server is unchecked, uncheck Automatically detect intranet network and click the checkbox.

Click the Advanced button. Enter the FQDN for the Portfolio server and click Add, then click Close. Close the Internet Properties dialog.

Safari

No special configuration is needed for Safari.

Problem

I cannot locate the Adobe CC 2020 plug-ins in Suitcase Fusion

Environment

This includes all compatible versions of Suitcase Fusion on Mac OS X and Windows

Resolution

With the premiere of our Suitcase Fusion Subscription Service also came the release of Suitcase Fusion ver. 21. This is the first version of the software to include plug-in support for Adobe CC 2020 products. To purchase the subscription login to your account on extensis.com and click the "Buy now" button under Suitcase Fusion on your "My products" page.

If you run into trouble with this process or have additional questions please contact technical support

Problem

Im currently using Suitcase Fusion 9 for Mac OS but I want to revert back to Suitcase Fusion 8.

Environment

This article covers Suitcase Fusion 9 running on all supported versions of Mac OS.

Resolution

1. Getting Ready

You should close any applications that have Suitcase Fusion auto-activation plug-ins installed.

Scroll down to"Which restore options should I use?" further down in this articleto decide which restore option you're going to use before uninstalling Suitcase 9 (some of the options may require you to perform tasks in Suitcase 9 first)

Open Suitcase Fusion 9 and go to Suitcase Fusion > Log Out. Suitcase Fusion will show a login dialog; click Quit.

Go to /Users/username/Library/Preferences/ and drag the following files to the Trash, if present:

com.extensis.SuitcaseFusion.db

com.extensis.SuitcaseFusion7.plist

com.extensis.SuitcaseFusion6.plist

com.extensis.SuitcaseFusion5.plist

com.extensis.SuitcaseFusion4.plist

com.extensis.SuitcaseFusion.plist

NOTE: By default, the users Library folder is not visible in the Finder. To reach the Library folder, hold the Option key down and click on the Go menu in the Finder; there will now be a "Library" menu option with no keyboard shortcut.

My Products

Selecting "Library" takes you to the users Library folder.

Download the Suitcase Fusion 9 uninstaller

You can download the Suitcase Fusion 9 uninstaller from the Suitcase Fusion 9 Support page.

Download the Suitcase Fusion 8 installer

You can download the latest installer for Suitcase Fusion 8 from your page.

2. Which restore option should I use?

If you were using Suitcase Fusions TypeSync feature to sync your font library to your Extensis account, when you do a clean installation of Suitcase Fusion 8 your fonts and sets will be automatically synced with your new library. See "Letting TypeSync restore your fonts" below.

If you upgraded to Suitcase Fusion 9 (version 20.0.2 or earlier) by installing on top of Suitcase Fusion 8, Suitcase Fusion 9 created a backup of your font vault before updating. Suitcase Fusion backup files have a .macbackup extension, and are saved in your Documents folder by default. See "Restoring from a Suitcase Fusion backup" below.

If you upgraded to Suitcase Fusion 9 (version 20.0.3 or later) by installing on top of Suitcase Fusion 8, Suitcase Fusion 8 created a backup of your database before updating. Suitcase Fusion backup files have a .macbackup extension, and are saved in your Documents folder by default. See "Restoring the previous Suitcase Fusion database" below.

If you didnt upgrade from an older version of Suitcase Fusion or need to recreate your font library by hand, see "Recreating your font vault by hand" below.

Letting TypeSync restore your fonts

Open the Suitcase Fusion 9 Uninstaller. Check the checkbox for "When uninstalling also move the vault to the trash?" and click Uninstall. Once the Uninstaller is done, restarting your Mac is recommended.

Install Suitcase Fusion 8 and log in to your Extensis account. When you have logged in, Suitcase Fusion will sync your fonts and sets with your new library.

Restoring from a Suitcase Fusion backup

Open the Suitcase Fusion 9 Uninstaller. Check the checkbox for "When uninstalling also move the vault to the trash?" and click Uninstall. Once the Uninstaller is done, restarting your Mac is recommended.

Install Suitcase Fusion 8 and log in to your Extensis account.

Go to File > Font Vault Archive > Restore. Suitcase will warn you that restoring from a backup will cause Suitcase Fusion to restart. Click Restore.

Locate your Suitcase Fusion backup and click Open. Suitcase Fusion 8 will restore your backup and restart.

Restoring the previous Suitcase Fusion database

Open the Suitcase Fusion 9 Uninstaller. Leave the checkbox for "When uninstalling also move the vault to the trash?" unchecked and click Uninstall. Once the Uninstaller is done, restarting your Mac is recommended.

Go to /Users/username/Library/Extensis/Suitcase Fusion/

Control-click on the Suitcase Fusion.fontvault and choose "Show Package Contents"

Open the backups folder

Drag the SuitcaseFusion.db to the Trash

Rename the SuitcaseFusion_timestamp.db to SuitcaseFusion.db

Drag the renamed SuitcaseFusion.db to replace the old database

Install Suitcase Fusion 8 and log in to your Extensis account.

Recreating your font vault by hand

You can export your fonts and sets from Suitcase Fusion 9, then import them into a new font library in Suitcase Fusion 8.

Open Suitcase Fusion 8

Select the Font Library in the left-hand panel, then go to File > Collect Fonts for Output

You will be asked to select a location for the collected fonts; select your desktop and click Collect

Suitcase Fusion creates a folder named Collected Fonts and place copies of your fonts in the folder. Rename this folder to "All Suitcase Fusion Fonts", for later.

This method can be used to collect sets, as well.

Select a font set in your Font Library

Go to File > Collect Fonts for Output

Select your desktop again and click Collect. Suitcase Fusion creates another Collected Fonts folder, but the fonts are placed in a subfolder with the same name as the collected set.

Repeat these steps for each set you want to preserve. Once you are done, rename the Collected Fonts folder to "Suitcase Fusion Sets".

NOTE: It is strongly recommended that you zip up copies of your "All Suitcase Fusion Fonts" and "Suitcase Fusion Sets" folders, for backup purposes.

Open the Suitcase Fusion 9 Uninstaller. Check the checkbox for "When uninstalling also move the vault to the trash?" and click Uninstall. Once the Uninstaller is done, restarting your Mac is recommended.

Install Suitcase Fusion 8 and log in to your Extensis account. Drag your "All Suitcase Fusion Fonts" folder onto the Font Library icon in the left-hand sidebar; Suitcase Fusion will re-add your fonts to the font library.

Open the "Suitcase Fusion Sets" folder, and drag each subfolder into the Font Library, one at a time. Suitcase Fusion will create a set with the same name as the folder, and add the fonts to the set.

Looking for Suitcase Fusion? Go Here

Looking for Portfolio? Go Here

While our team has been aware and developing for the eventual release of Catalina for quite some time, we still need additional time to perform QA tasks on the shipping version to make sure that we can responsibly claim official compatibility with the new OS and Universal Type Server/Client.

We have however found no issues thus far with UTC 7.0.3. If you find that you're seeing issues with this version and Mac OS X 10.15 please feel free to submit a ticket to tech support so that we may analyze the problem and report it back to our development staff.

We appreciate your patience while we work to provide the best possible support for your products. Announcements for future official compatibility can be found on our release notes page as they become available.

Looking for Universal Type Server/Client? Go Here

Looking for Portfolio? Go Here

Suitcase Fusion 9 is officially compatible with Mac OS X 10.15 as long as you are running version 20.0.7. If you're not sure what version you are currently running please refer to this article. If you find that you're seeing issues with this version and Mac OS X 10.15 please feel free to submit a ticket to tech support so that we may analyze the problem and report it back to our development staff.

Looking for Universal Type Server/Client? Go Here

Looking for Suitcase Fusion? Go Here

While our team has been aware and developing for the eventual release of Catalina for quite some time, we still need additional time to perform QA tasks on the shipping version to make sure that we can responsibly claim official compatibility with the new OS and Portfolio 3 Server/Desktop Client.

We have however found no issues thus far with Portfolio Server and Desktop client version 3.6.2. If you find that you're seeing issues with this version and Mac OS X 10.15 please feel free to submit a ticket to tech support so that we may analyze the problem and report it back to our development staff.

We appreciate your patience while we work to provide the best possible support for your products. Announcements for future official compatibility can be found on our release notes page as they become available.

Problem

We have catalogs from Portfolio 11 or older in the .fdb format that are having trouble running in Portfolio 3.x.x

Environment

This issue can occur on Portfolio 3 installed on any supported operating system

Cause

The previous format for Portfolio's catalogs have since undergone considerable upgrades and changes over the years. Catalogs in the .fdb format that weren't converted in Portfolio 1.x.x can exhibit difficulties in Portfolio 3.x.x

Resolution

For the best results we suggest starting from scratch and rebuilding the catalog by hand. While we understand it can be a big ask, ultimately it's the cleanest and most guaranteed way to move into a modern Portfolio catalog. It is possible to purchase time with our Integration and Consulting Service team to assist with this process.

The other option is to create a template from the .fdb catalog and create a new catalog from that template. Keep in mind that this will not bring over galleries or watchfolders to the new catalog. If the issue persists after using this method we are going to ask that you rebuild the catalog from the ground up.

Creating the Template:

Login to the Portfolio Admin Portal

Navigate to the Catalogs Tab

Highlight the .fdb catalog

Select "Save Catalog Template..."

Name the Template and click Save

Before Creating the New Catalog:

Remove the watchfolder from the old catalog (do not check "Remote Assets from Catalog")

Create the new catalog:

In the Catalog Tab Select "Add New Catalog"

Click the drop down menu next to "Catalog Template"

Select the template you created from the .fdb catalog

Setup the catalog as normal

From there you'll need to setup the new catalog with the correct watchfolder(s) and re-create your galleries. Once you're sure the new catalog is functional and everything has been moved over you can remove the .fdb catalog.

Description

This article describes the steps required to move UTS from one server to another. Since UTS backups are cross-platform, it is possible to move from Mac to Windows and vice-versa. For the sake of brevity, instructions for configuring SSO (Single Sign On) and external databases are excluded.

Solution

The following steps will refer to an 'old server' and a 'new server'. The former refers to the system being migrated from and the latter refers to the destination. It is recommended that you perform this procedure at a time when there will be little or no demand for UTS, since it will be unavailable during parts of this procedure.

On the old server:

Log into UTS Administration

Under 'Status', check the 'Product Version' and make a note of it. The new server will need to have this version of UTS or newer

Click on 'Backups' under 'Datastore' in the left column

Click on 'Backup now'. UTS will start making a backup in the location listed under 'Backup destination' in the same window

When UTS is finished creating a backup, go to the folder where the backup is stored. The default location is in the/data/backups folder in the same directory that UTS is installed in

Copy the newest backup to a convenient location on the new server

On the new server:

Install the same version or newer of UTS as was on the old server. You can get installers by going here

Once the installation is complete, activate your UTS 7 installation by following the instructions at https://help.extensis.com/hc/en-us/articles/360018517534-Entering-serial-numbers-into-Universal-Type-Server-version-7-0-2-or-later

Now it's time to restore your backup

In UTS Server Administration, click on 'Backups' under 'Datastore'

Enter the full path, including the filename, to the tar backup you intend to restore.

Example paths:

Mac: /Applications/Extensis/Universal Type Server/data/backups/2011_03_05T00_38_53_328Z.tar

Windows: C:\Program Files\Extensis\Universal Type Server\data\backups\2011_03_05T00_38_53_328Z.tar

Click on the 'Restore Database' button

You will be asked to confirm that you want to do this. Click on the 'OK' button if you are ready to proceed

Once the database has finished restoring, log into UTS User Management Administration and verify that things have restored correctly. If everything looks good, you can start letting your users connect to the newly installed UTS.

Problem

After updating the OS to Catalina 10.15, I can no longer activate or add fonts to Suitcase Fusion

Environment

This issue occurs on Mac OS X 10.15 using Suitcase Fusion version 18.x.x or 19.x.x. If you're not sure of what version you're using, please see this article.

Cause

As of Mac OS X 10.15 32-bit applications are no longer allowed to run or function. Though Mac OS X lists Suitcase Fusion version 18.x.x and 19.x.x as being 64-bit applications, they aren't fully 64-bit compliant. The first Suitcase version to achieve this was version 20.0.0.

Resolution

You will need to purchase an upgrade to Suitcase Fusion version 20.0.7. You can see upgrade pricing and information here.

Problem

After updating the OS to Catalina 10.15, I can no longer open Suitcase Fusion 6 (ver 15.x.x) or earlier

Environment

This issue occurs on Mac OS X 10.15 using Suitcase Fusion version 15.x.x or earlier. If you're not sure of what version you're using, please see this article

Cause

On July 9th, 2018 Apple announced their plans for the end of life for 32-bit Application Support, effectively starting with Mac OS X Catalina 10.15. Any 32-bit applications still present after the update became inaccessible and marked with a here symbol

Resolution

You will need to purchase an upgrade to Suitcase Fusion version 20.0.7. You can see upgrade pricing and information .

Problem

When you open the Extensis font panel in Adobe Illustrator, Adobe InDesign, Adobe InCopy, or Adobe Photoshop, the panel is blank. The first time you open the font panel in Adobe Photoshop, you get an error dialog stating the Extensis extension could not be loaded.

https://www.extensis.com/support/suitcase-fusion-9/

Environment

This issue happens with Suitcase Fusion 9 (v20.0.0 and 20.0.1) for Mac OS and Windows, and Adobe Illustrator CC 2018 or earlier, Adobe InDesign CC 2018 or earlier, Adobe InCopy CC 2018 or earlier, or Adobe Photoshop CC 2018 or earlier.

What version of Suitcase Fusion do I have?

Resolution

Suitcase Fusion 20.0.2 and later versions address this issue. You can download the latest installer for Suitcase Fusion 9 from

Cause of the Issue

The Adobe Creative Cloud applications will not load an extension that is not properly digitally signed; the font panels in version 20.0.1 and earlier were digitally-signed with a certificate that expired on February 11, 2019.

Description

This article describes the upgrade path from Portfolio 2.x to Portfolio 3.x on a Mac OS or Windows server.

Solution

Before performing an upgrade on your Portfolio environment it's always best to make sure you have a good clean Portfolio backup stored in a safe place first.

If you're starting out with Portfolio version 2.0.x it's necessary to update to Portfolio 2.5.3 first. Then you may move on to the most recent version of Portfolio 3.x. If upgrading to Portfolio 3.6.0 or higher, please read this article first, outlining the new method for serialization.

Portfolio Server 2.5.3 (Mac)

Portfolio Server 2.5.3 (Windows)

If you're looking to upgrade from an install of Portfolio 1.x there unfortunately is no direct upgrade path to Portfolio 3.x. You will need to recreate your setup by hand on a new server. For assistance in this process, it is possible to purchase time with our Integration and Consulting Services team. Please contact your sales representative for more information.

Problem

When I try to open Suitcase Fusion 9 for Mac OS, I get the following error message:

How to Edit the Hosts File in Mac OS X with Terminal

Environment

This article applies to Suitcase Fusion 9 on all supported versions of Mac OS.

Resolution

The default Mac OS hosts file may be missing one or more entries. The default hosts file looks like:

##

# Host Database

#

# localhost is used to configure the loopback interface

# when the system is booting. Do not change this entry.

##

127.0.0.1 localhost

255.255.255.255 broadcasthost

::1 localhost

Replace the hosts file

For Mac OS X 10.14 and previous:

You can download a default Mac OS hosts file and a helper script from http://cs.us.extensis.com/HostsFile/RepairHostsFile.zip.

NOTE: The script must be run from a Mac OS Administrator account.

Unzip RepairHostsFile.zip

Open the RepairHostsFile folder

Double-click the RepairHostsFile.command file

Enter your Mac OS password when asked

You may see bullets, key icons, or nothing as you type your Mac OS password into the Terminal window, depending on the version of Mac OS you are using. This is normal. Restart the computer afterwards.

For Mac OS X 10.15:

Download the RepairHostsFile zip here: http://cs.us.extensis.com/HostsFile/RepairHostsFile.zip

Unzip RepairHostsFile.zip

In Finder, navigate to Go>Go to Folder

Copy and paste the following: /etc/

Hit Enter

Drag the "hosts" file from the unzipped RepairHostsFile folder into the /etc/ folder

Select "Replace" when prompted

Cause

Suitcase Fusion uses the hosts file to find and connect to the type core using the loopback address (localhost). If the hosts file is not present, or the entry for 127.0.0.1 points to a name other than localhost, you will see the error message displayed above.

If the hosts file has been modified, it may be removed when upgrading to a new version of Mac OS. Third-party applications or network utilities may incorrectly change the localhost entry as well. For more information, see .

Problem

When I try to open Suitcase Fusion 8 for Mac OS, I get the following error message:

How to Edit the Hosts File in Mac OS X with Terminal

Environment

This article applies to Suitcase Fusion 8 on all supported versions of Mac OS.

Resolution

The default Mac OS hosts file may be missing one or more entries. The default hosts file looks like:

##

# Host Database

#

# localhost is used to configure the loopback interface

# when the system is booting. Do not change this entry.

##

127.0.0.1 localhost

255.255.255.255 broadcasthost

::1 localhost

Replace the hosts file

For Mac OS X 10.14 and previous:

You can download a default Mac OS hosts file and a helper script from http://cs.us.extensis.com/HostsFile/RepairHostsFile.zip.

NOTE: The script must be run from a Mac OS Administrator account.

Unzip RepairHostsFile.zip

Open the RepairHostsFile folder

Double-click the RepairHostsFile.command file

Enter your Mac OS password when asked

You may see bullets, key icons, or nothing as you type your Mac OS password into the Terminal window, depending on the version of Mac OS you are using. This is normal. Restart the computer afterwards.

For Mac OS X 10.15:

Download the RepairHostsFile zip here: http://cs.us.extensis.com/HostsFile/RepairHostsFile.zip

Unzip RepairHostsFile.zip

In Finder, navigate to Go>Go to Folder

Copy and paste the following: /etc/

Hit Enter

Drag the "hosts" file from the unzipped RepairHostsFile folder into the /etc/ folder

Select "Replace" when prompted

Cause

Suitcase Fusion uses the hosts file to find and connect to the type core using the loopback address (localhost). If the hosts file is not present, or the entry for 127.0.0.1 points to a name other than localhost, you will see the error message displayed above.

If the hosts file has been modified, it may be removed when upgrading to a new version of Mac OS. Third-party applications or network utilities may incorrectly change the localhost entry as well. For more information, see .

Problem

When I try to open Universal Type Client 7 for Mac OS, I get the following error message:

How to Edit the Hosts File in Mac OS X with Terminal

Environment

This article applies to Universal Type Client 7 on all supported versions of Mac OS.

Resolution

The default Mac OS hosts file may be missing one or more entries. The default hosts file looks like:

##

# Host Database

#

# localhost is used to configure the loopback interface

# when the system is booting. Do not change this entry.

##

127.0.0.1 localhost

255.255.255.255 broadcasthost

::1 localhost

Replace the hosts file

For Mac OS X 10.14 and previous:

You can download a default Mac OS hosts file and a helper script from http://cs.us.extensis.com/HostsFile/RepairHostsFile.zip.

NOTE: The script must be run from a Mac OS Administrator account.

Unzip RepairHostsFile.zip

Open the RepairHostsFile folder

Double-click the RepairHostsFile.command file

Enter your Mac OS password when asked

You may see bullets, key icons, or nothing as you type your Mac OS password into the Terminal window, depending on the version of Mac OS you are using. This is normal. Restart the computer afterwards.

For Mac OS X 10.15:

Download the RepairHostsFile zip here: http://cs.us.extensis.com/HostsFile/RepairHostsFile.zip

Unzip RepairHostsFile.zip

In Finder, navigate to Go>Go to Folder

Copy and paste the following: /etc/

Hit Enter

Drag the "hosts" file from the unzipped RepairHostsFile folder into the /etc/ folder

Select "Replace" when prompted

Cause

Universal Type Client uses the hosts file to find and connect to the type core using the loopback address (localhost). If the hosts file is not present, or the entry for 127.0.0.1 points to a name other than localhost, you will see the error message displayed above.

If the hosts file has been modified, it may be removed when upgrading to a new version of Mac OS. Third-party applications or network utilities may incorrectly change the localhost entry as well. For more information, see .

Problem

When I try to open Universal Type Client 6 for Mac OS, I get the following error message:

How to Edit the Hosts File in Mac OS X with Terminal

Environment

This article applies to Universal Type Client 6 on all supported versions of Mac OS.

Resolution

The default Mac OS hosts file may be missing one or more entries. The default hosts file looks like:

##

# Host Database

#

# localhost is used to configure the loopback interface

# when the system is booting. Do not change this entry.

##

127.0.0.1 localhost

255.255.255.255 broadcasthost

::1 localhost

Replace the hosts file

For Mac OS X 10.14 and previous:

You can download a default Mac OS hosts file and a helper script from http://cs.us.extensis.com/HostsFile/RepairHostsFile.zip.

NOTE: The script must be run from a Mac OS Administrator account.

Unzip RepairHostsFile.zip

Open the RepairHostsFile folder

Double-click the RepairHostsFile.command file

Enter your Mac OS password when asked

You may see bullets, key icons, or nothing as you type your Mac OS password into the Terminal window, depending on the version of Mac OS you are using. This is normal. Restart the computer afterwards.

For Mac OS X 10.15:

Download the RepairHostsFile zip here: http://cs.us.extensis.com/HostsFile/RepairHostsFile.zip

Unzip RepairHostsFile.zip

In Finder, navigate to Go>Go to Folder

Copy and paste the following: /etc/

Hit Enter

Drag the "hosts" file from the unzipped RepairHostsFile folder into the /etc/ folder

Select "Replace" when prompted

Cause

Universal Type Client uses the hosts file to find and connect to the type core using the loopback address (localhost). If the hosts file is not present, or the entry for 127.0.0.1 points to a name other than localhost, you will see the error message displayed above.

If the hosts file has been modified, it may be removed when upgrading to a new version of Mac OS. Third-party applications or network utilities may incorrectly change the localhost entry as well. For more information, see .

Problem

After updating the OS to Catalina 10.15, I can no longer add or activate fonts to Suitcase Fusion 7 (ver 18.x.x) or Suitcase Fusion 8 (ver 19.x.x)

Environment

This issue occurs on Mac OS X 10.15 using Suitcase Fusion version 18.x.x or Suitcase Fusion 19.x.x. If you're not sure of what version you're using, please see this article

Cause

On July 9th, 2018 Apple announced their plans for the end of life for 32-bit Application Support, effectively starting with Mac OS X Catalina 10.15. While Suitcase Fusion 7 and Suitcase Fusion 8 have 64-bit elements, they are not fully 64-bit compliant applications

Resolution

You will need to purchase an upgrade to Suitcase Fusion version 20.0.7. You can start that process here.